10CRIC Support and Complaints Thread

Hey LCB'ers,

Welcome to 10CRIC where a whole new world of sports betting and casino entertainment awaits you!

Enjoy it all from day one by getting your fantastic Welcome Bonus. Then keep the fun going with tons of exclusive promotions, special cricket offers, the hottest slots around and thrilling live casino games – there’s so much for you in store!

And don’t forget – in case of any issues our highly professional Customer Support team is there for you 24/7. Created for people, by people – that’s what 10CRIC is all about and what we truly believe in!

So, are you ready? Let the adventure begin!

Ask us anything. Our team is glad to answer your questions in this thread.
 

Welcome to LCB forum 10CRIC Casino Representative! Thank you for being available to assist our members! 

Welcome to LCB 10CRIC, glad to have you here! 

Hello 10CRIC Casino Rep! Welcome to LCB forum!

Glad to have you here to assist our members! 

Thank you, guys! We are very happy to be part of this community 

I have won 3500009 INR on casino. But they have closed the account and returned one of my last deposit worth 30000 INR. 

Hello venkateshj, 

Could you please provide us with your 10CRIC Casino Username via private message. After doing so, we will contact Casino Rep and see if they can provide some clarification for you. 

Hello venkateshj, 

We have received your Casino Username via private message and contacted Casino Rep. Once we get a response we will notify you on this forum thread. Keep you posted. 

Hello venkateshj, 

We received a response from Casino Representative. They highly recommend you contact 10CRIC customer support, they will assist you with everything related to your account.

Ya. I have contacted them and they are saying onely thing. That account is closed. Can you please help me

Hi venkateshj, 

We have passed down the message and voiced your concern, hopefully they can provide a more detailed explanation. 

sir

I deposited Rs2000 on 10crics.com website on 14.10.2025,but the amount was not received. 

I ask the support team ,they replied we didn't received, contact the bank

I contact the bank and finally i applied for chargeback, but the bank rejected by request and told to contact the merchant (10crics.com).

But the 10crics.com is that we didn't received the amount you paid to some other merchant, this happened outside our website ,i replied that i opened the website of 10crics.com and deposited in 10crics.com in deposit page only.

but they are refusing and the bank also rejected all my request. 

Kindly help me in recovering the amount Rs2000 from 10CRIC casino. 

B.kalidoss 

Hello Kalidoss Balasubramanian,

Please send us your casino username via private message so we can contact the casino rep to check your account.

Additionally, based on the URL in your screenshot, could you please confirm that you were on the right website when depositing? 

Thank you.

Sir

10crics.com gave reply like these, kindly understand i deposited in 10crics.com in which deposit page,is control and program by 10crics.com but they are telling that outside. I click the deposited page,the page goes to the merchant. But they are telling we are not  responsible .I copy and paste the 10crics.com support reply. 

Dear Kalidoss,
 
Thank you for your response, and we apologize if our previous messages did not address your concerns in the way you expected.
 
We understand your frustration, and I want to provide a more detailed explanation regarding the situation.
 
The reason your deposit was redirected to a different platform is due to an issue with the payment provider’s routing system. While you initiated the deposit on our platform, the payment provider mistakenly processed it to another destination. Unfortunately, this issue occurred outside of our system, which is why the funds were not credited to your 10CRIC account.
 
We truly understand how this might seem like a fault on our end, but this redirection was a result of an error with the payment provider’s system, not ours. Since the funds were debited from your account but never received by us, the most effective course of action is to contact your bank or payment provider directly. They have the tools and resources to trace the transaction and provide the necessary assistance to help retrieve your funds.
 
We genuinely empathize with the inconvenience this has caused you, and we assure you that we are doing everything we can on our side to prevent such issues from occurring in the future. Please know that we are here to help and that your satisfaction is important to us.
 
If you need any further clarification or assistance, please don't hesitate to reach out—we're always happy to assist.
 
 

Kind regards,
Robin

10CRIC

Dear Kalidoss Balasubramanian,

Thank you for providing the additional explanation. 

One of your screenshots shows that the payment was processed successfully on your side, but it went to an individual UPI ID instead of the official merchant account of 10Cric. That might explain why the casino never received the funds.

At this point, please confirm the following so we can contact the casino representative:

- Did 10Cric provide you with this UPI ID as part of their deposit page or instructions?

- Could you please share (as a screenshot) the deposit page where you made the payment, showing that this UPI ID was given by 10Cric?

Once we have this, we will move forward with the complaint.

Thank you for your cooperation.

Sir

In 10crics.com when we deposited its go to indindividual UPI ID some times or some traders

I attached now I opened to deposit 

Dear Kalidoss Balasubramanian,

Thank you. We’ll reach out to the casino reps to get their explanation and pass along your details. Please keep an eye on this thread for further updates.

I attached the video 

Dear Kalidoss Balasubramanian,

We’ve sent a reminder to the casino representative as we haven’t heard back from them yet. Has there been any progress on your end in the meantime?

Thank you for your patience.

No

They are telling that we can't able to add the amount so only I approach lcb.org 

The bank also rejected again my chargeback and ask to contact the merchant 

Sir

Kindly help what happened, kindly advise the 10crics.com to add my amount. 

Sir

What happened 

What happened any update 

Dear Kalidoss Balasubramanian,

Please keep in mind that it was the weekend, so the casino rep’s reply was delayed. We’ll be sending them a reminder now to follow up on your case.

Kindly avoid posting multiple messages on the forum about the same issue, there’s no need to worry, as we will keep you updated and follow up with the casino rep regularly. You’ll be informed as soon as we receive any feedback.

Thank you for your patience and understanding.

Sir

Again claim rejected by the bank,so kindly help me to recover from 10CRIC casino 

B.kalidoss 

Dear Kalidoss Balasubramanian,

We have received feedback from the casino rep that they will review your case. Thank you for keeping us updated.

We kindly ask for patience until we get a response from the casino rep.

Thank you.

Hi Kalidoss Balasubramanian,

The casino rep has informed us that they are not sure which deposit is in question, as they have located quite a lot from your account, some credited, others cancelled.

They have advised you to follow THIS LINK and to send relevant screenshots of the deposit attempt (2,000 INR) to their support and wait for a response from the relevant team.

Please let us know how it goes.

Thank you.

Sir

I submitted 

Sir

As per you sent the link I submitted they replied again the same answer.

Kindly help me and recover the amount from 10CRIC 

I copy and paste the 10cric reply 

Dear Kalidoss,
 
Thank you for your response, and we apologize if our previous messages did not address your concerns in the way you expected.
 
We understand your frustration, and I want to provide a more detailed explanation regarding the situation.
 
The reason your deposit was redirected to a different platform is due to an issue with the payment provider’s routing system. While you initiated the deposit on our platform, the payment provider mistakenly processed it to another destination. Unfortunately, this issue occurred outside of our system, which is why the funds were not credited to your 10CRIC account.
 
We truly understand how this might seem like a fault on our end, but this redirection was a result of an error with the payment provider’s system, not ours. Since the funds were debited from your account but never received by us, the most effective course of action is to contact your bank or payment provider directly. They have the tools and resources to trace the transaction and provide the necessary assistance to help retrieve your funds.
 
We genuinely empathize with the inconvenience this has caused you, and we assure you that we are doing everything we can on our side to prevent such issues from occurring in the future. Please know that we are here to help and that your satisfaction is important to us.
 
If you need any further clarification or assistance, please don't hesitate to reach out—we're always happy to assist.
 

Kind regards,
Daisy

Kindly help me

B.kalidoss 

Dear Kalidoss Balasubramanian,

Thanks for the updates.

We understand how frustrating this situation must be, especially since you’ve already tried both with the casino and the bank.

At this stage, since the casino says they cannot locate the deposit and the bank has rejected the chargeback, there’s unfortunately very little more that can be done through LCB or the casino support alone.

You can try contacting your bank’s dispute or investigation department (not regular customer service) and request a trace of the specific transaction. Ask them to confirm whether the funds were actually transferred to the merchant or if they remained on hold.

Sir

I also sent the grievance to the investigation department .they replied that

Dear Sir,

Thank you for your email dated on 31st October 2025 regarding UPI transaction.

We tried contacting you on your registered number, however unable to establish a successful contact as we are getting incoming call barrier on your registered mobile number.

We understand your concern in the said matter and apologize for the inconvenience caused to you we are here to help and resolve your issue.

We wish to inform you that as per our system checks the said transaction is a real time successful transaction and amount has been credited to the beneficiary account on transaction date ask beneficiary to laisse up with remitter bank.

So kindly helpme to recover the amount from 10CRIC Rs2000 

B.kalidoss 

Sir

Kindly understand 10cric is telling that you sent the amount to any other merchant  but i deposited in 10crics.com platform website only, but they are telling that this transaction is happened outside the system, but I am telling that I didn't deposited in any other website  i deposited in 10crics.com website only in which 10crics.com only programed i deposited in deposited page,i just click the following in which i deposited 

So kindly help and advise  the 10crics.com to handover the funds ,kindly judge the mistake with whom

I finally handover to you LCB 

B.kalidoss 

Dear Kalidoss Balasubramanian,

We understand your concerns and the frustration this situation has caused. As mentioned before, LCB has provided all guidance possible.

At this point, the matter largely rests with your bank and the casino. While we are not able to directly resolve the issue ourselves, we have reached out to the casino once more to check if there is anything further that can be done from their side.

We kindly ask for your understanding that beyond this, the next steps depend on the responses from the bank and the casino.

Thank you for your patience and cooperation.

Dear Kalidoss Balasubramanian,

The casino rep confirmed that the UPI shown in your screenshot is not one of theirs, and therefore, the amount never reached 10CRIC. The casino has also sent us proof from their payments provider supporting this conclusion.

Unfortunately, because the transaction did not reach the casino, there’s nothing more we can do from our side to recover the funds. Therefore, we will mark this case as resolved from our side.

The casino’s recommendation, and the only practical next step, is to dispute the payment with your bank and request a full investigation/trace of the transaction.

Thank you for your understanding.

That’s a tough situation, especially with that kind of amount involved. When accounts are closed after a big win, it usually comes down to terms that were triggered things like bonus conditions, account verification issues, or activity the platform flags as irregular (rightly or wrongly).

The first thing I’d suggest is checking whether you were playing with an active bonus at the time and if all KYC steps were fully completed before the win. Most casinos will only refund the last deposit if they claim a T&C breach, which doesn’t necessarily mean you agree with it but it explains their action.

If you still have access to emails or chat logs, keep everything documented and try escalating formally rather than through live chat. Unfortunately, cases like this often depend on how clearly the rules were applied.

Hopefully others here with similar experiences can share how they handled it.

Dear Sir My deposit amount 20000 not credit my gaming account 1 month completed but 10 cric team not give solution please help me

Disputed amount: 20000₹

Casino: 10CRIC Casino

Case #: 3983

Hello Krishna7771,

We will forward your case to the casino rep for further review. In the meantime, please note that the screenshot only confirms that the payment was sent from your side. It does not confirm whether the casino received or rejected the transaction.

It would be helpful if you could tell us:

• What explanation has the casino provided regarding your missing deposit?
• Was the amount perhaps refunded to your bank account?

Thank you for your cooperation.

Dear

         JovanaV

I have been in constant communication with the 10Cric team via live chat and email for over a month. Every single time, I am given the same automated, 'copy-paste' response stating that the matter is being 'checked,' yet no progress has been made.

It has been more than a month, and I have not received any refund in my bank account either. I am providing all the necessary proof of the transaction here once again.

I request your immediate intervention to resolve this without further delay. Please instruct 10Cric to either credit the ₹20,000 to my gaming account immediately or refund the full amount back to the original source account from which the payment was made.

Hello Krishna7771,

Thank you for the additional information. 

Could you please confirm if you have sent the requested PDF bank statement to the casino as per their instructions?

We are still waiting for a response from the casino representative and will inform you as soon as we receive an update from them.

Also, please let us know if you receive any feedback from them in the meantime.

Thank you for your patience.

Hello Krishna7771,

The casino has confirmed that they have received your bank statement. Their team is currently working with the respective payment provider to locate the missing funds.

At this stage, we kindly ask for a bit more patience while this process is ongoing.

Please also let us know if you receive any updates or if there is any progress from your side.

Thank you for your cooperation.

Dear

        JovanaV

No sir, they haven’t provided any updates. They have been dragging this out for a month now. Please help me—I have submitted my bank statements to the 10Cric team and to you as well. Please provide a solution quickly because it has been over a month and the 10Cric team isn't giving any updates. Please help me.

Dear

        JovanaV

I have contacted my bank, and they have clearly confirmed that the payment has been successfully credited to the Payment Provider's Indian Overseas Bank account. My bank is requesting the Payment Provider to share their bank statement so that my bank can assist further, but the provider is refusing to provide it.

This clearly indicates that the 10Cric team is acting in bad faith. My own bank statement explicitly shows that the funds were deposited into the Indian Overseas Bank account on January 9, 2026. I request your urgent help in this matter. Please instruct the 10Cric team and their payment provider to produce their bank statement as proof. It is evident that I am being cheated, and I expect a fair resolution immediately.

Still I didn't received the amount from 10cric and bank also rejected all my claims saying that the merchant received. 

Totally 10cric is a cheating casino don't deposit in this casino I affected already. 

Hello Krishna7771,

Could you please update us on the progress of your case?

Thank you.

Hello Kalidoss Balasubramanian,

Could you please clarify if this relates to a new deposit or your previous case handled back in November? The previous response from the casino included proof from their payments provider confirming that the transaction never reached 10CRIC.

Could you please forward us, via private message, a screenshot of the email from your bank confirming that the deposit was received, as you mentioned from the merchant?

However, please note that if the casino never received the funds, there is unfortunately very little we can do from our side to recover them.

Thank you for your cooperation.

Dear

          Mam

not any progress any update please help me i am given full proof but 10 cric team continue drama here same copy paste answer provided 

Hello Krishna7771,

We have contacted the casino representative to request an update regarding your case.

In the meantime, is there any news or progress on your side? Please let us know if you have received any communication from the casino.

Thank you for your patience.

Dear

         Mam 

not any update given please help me

Hello Krishna7771,

Please note that due to the weekend, there may be a delay in receiving a response from the casino representative.

We will send them another follow-up today and keep you updated.

Thank you for your patience.