21.com Casino, Justspin Casino, NeonVegas Casino, Nitro Casino, UltraCasino, Rapid Casino, CasinoFest, XLBet Support and Complaints Thread

Hi everyone,

My name is Alexander, I hope you are all doing well. It is a pleasure being here at the LCB forum representing 21.com.

21.com is provided to you by casino professionals with years and years of experience in the gaming industry. With all the choices you have, we decided that it is time to go back to the basics, cut the crap and let you play casino the way you want.

We are very active in offering new bonuses and promotions and you can expect something new every week.

I am looking forward to hearing your valuable feedback on our site so we can continue improving. If you have any questions, do not hesitate to let me know here and I will get back to you as quickly as I possibly can.

Welcome

26th November 2019 - Justspin Casino added to LCB list

24th September 2020 - NeonVegas Casino added to LCB list

24th September 2020 - Nitro Casino added to LCB list

26th October 2020 - UltraCasino added to LCB list

4th October 2021 - Rapid Casino added to LCB list

4th November 2022 - CasinoFest added to LCB list

9th May 2023 - XLBet Casino added to LCB list

Welcome to LCB Alexander! Thank you for being available to assist our members! 

Thank you, Sydney, for providing such a great platform to assist our players and your members!

Welcome on board Alex. Thanks for joining in. 

Welcome to the forum Alexander 

Thanks a lot MelissaN and Anchi!

Welcome Alex! We are happy to have you here! 

A warm welcome to you! Thanks for joining the forum to assist our wonderful members:)

Hi Alexander, welcome to LCB! 

Welcome Alex 

Welcome Alexander! Great to have you here

Welcome Alexander to LCB forum. thank you for joining the forum and offer your help to the members

I noticed the site is down for 2 days now, any ETA on when 21.com will be online again?

Hello RobertL,

The site is working now, I've just logged in.

Hi RobertL,

On Thursday evening we had an unscheduled downtime for the first time since the servers were updated several months ago. The issue was solved during the night but for some players, the site was down for a while longer. Everything should be working flawlessly now.

Thank you for bringing it up with me, please let me know if you still experience any problem at all with the site. 

Kind regards

More than 2 months of struggling with the casino to get my money and nothing… So, I won 810 EUR at 21.com, it was the beginning of March. So, I claimed my withdrawal but the money never arrived in my account…. The money disappeared from my account though. I called the bank where they told me there was no money coming from the bank. I sent the casino the bank statement proving there was no money in my account. In some time I called my bank again since the casino told me they made the transfer but I got nothing…. I asked my bank for the advice in this situation - the bank told me I should ask for the electronic payment receipt. The casino never replied to this though. The casino asks me about the ARN number, but you can only get it if there is a transaction and there was none. No transfer - no transaction - no ARN number. I try to explain this to the casino but this is just pointless and more than 2 months…. I just feel that the casino does not want to pay, this is the reason...

Hello Sugargirl,

Could you please send me your casino username in PM inbox and we'll contact the Casino Representative regarding the issue you're having with them.

Hi Sugargirl,

I hope you are having a good day.

I tried to find your user to see what had happened but without any success. I have sent you a PM here on LCB, please have a look in your inbox.

Please get back to me as soon as you can and I will make sure to investigate in the matter.

Kind regards,
Alexander

Hey!

I sent you the message via the email. I would need the bank intermediary who actually made the transfer of funds to my Mexican bank account. Othervise, due to a complicated procedure of transfers in Mexico, I will not be able to trace the transactionb.

Best,

Sugargirl

Hi Sugargirl, 

We've asked the Casino Rep to provide an update on your case. Keep you posted. 

Hi again,

I have forwarded your mail to our finance department and I will get back to you as soon as we have an update in the matter.

Let us continue discussing on email!

Kind regards
Alexander

My account email address is kantakater16@outlook.cl
I have an account at 21.com and I am wondering what is happening to my bank withdrawal request.
Why is it taking too long? What is the problem?

Hello reuak,

We've asked the Casino Representative to check what's going on with your withdrawal. Please keep an eye on this thread for the updates.

Hi reuak,

I had a look at your account and I could see that your account is closed and that the payments department have done manual payouts of your deposited amounts. The last funds were sent on 20 Feb.

Please feel free to PM me if you want more details, and I will provide them to you.

Kind regards,
Alex

I cannot login to my account so  please send the balance to my bank account, thank you.

Hello reuak,

We've sent your request to the Casino Representative. Please keep an eye on this thread for the updates.

Hi again reuak,

Your account is closed indefinitely since you broke our terms and conditions by sending in documents that were not real. We have explained this in a mail to you, and I have gotten back to you here on a PM with the information that your deposited amounts are paid out.

Kind regards,
Alex

Hi

Anyone from justspin support here i need help?

So i would like to ask why widrawal on creditcard take so much time? 

Best Regards Dule

Hello Dule3012,

Since when are you waiting for the withdrawal? As per info on their site, the cashout time is from 1 to 5 business days. Could you please send me your casino username in PM inbox and we'll contact the Casino Representative to check what's going on.

Hello Dule3012,

Thanks for providing us with your casino username. We've sent it to the Casino Representative and asked him to check what's going on with your withdrawal.

Keep you posted.

Hi Sydney

Thx for help i still wait mail from justspin support i hope thry answer today.

Bs Dule

Hi Sydney

Anything new about my case. 

Best Regards Dule

Hello Dule3012,

No, we still haven't received a reply regarding your case. Please note that due to the weekend, we probably won't get a reply before Monday. 

As soon as we receive a reply from the Casino Representative, we'll let you know.

Hi Sydney

I get mail from justspin:

Your pending withdrawal has now been approved and the funds are on the way to your account.

The funds should reach your selected payment method in the below timescales:

Payment Method

Trustly within 24 hours
Skrill 1-5 working days
Bank Transfer 1-5 working days
Visa 1-5 working days
Mastercard 1-5 working days
Neteller Within 24 hours

Not yet on my bank account i will wait until my bank received money

BS Dule

Hello Dule3012,

Thanks for the update. Please let us know when/ if you receive the payment.

Hi Sydney

An update so withdraw to mastercard didnt work out. So i set yesterday withdraw direct to my bank account by trustly and now money is on account. 

Thx for help stay healthy

Bs Dule

Hi Dule3012,

That's great! Thanks for the update! 

Have big problems with 21.com Casino.

Username is claududi

Made 3 deposits with mastercard of total 1000 Euro. Won 7000 Euro and made a test withdrawal to my credid card of 50 Euro on 3.April 2020. Only a small amount because i often have problems with receiving money to my card.

Payment was approved on 4.April but never reached my credidcard (as expected). Today is the 21. April. The 50 Euro are lost, live chat always says i have to be patient till finacial deparmtent replies, they tell me this since over 10 days.

Problem is that im sitting on a 6950 euro balance and cant withdraw. tried it with alternate method like trustly but alwas gets rejected because i didnt deposit with trustly. withdrawal and deposit has to be the same but obiously it doesnt work. Sended in all proofs and bank statements that the 50 euro are missing and asked for an alterntative option. but no answers!!!

I activated after my win a deposit and loss limit, so that i cant lose it all. Would also deposit a small amount of 25 euro with trustly if it would help, but i cant because of the limit.

Please help me in this case.

Thank you very much

Claudio from germany

Hello claududi,

We've sent an email to 21.com Casino Representative and asked him to check what's going on with your withdrawal.

Please keep an eye on this thread for the updates.

is justspin and 21.com the same ? 

Hello  claududi,

It's not the same. They are two casinos, but sister brands.

Hello claududi,

We've received a reply from the Casino Representative regarding your withdrawal. He says that the Payments Department has informed him that there is one withdrawal approved of €5 .000 and the next one will happen tomorrow. This is because they allow a maximum cashout of €5.000 per day. 

Please let us know if/ when you receive your cashout.

Yes i also received an email today. Incredible that something happens after contacting you. Really nice. Will inform you when the funds hit my bank account. 
thank you very much 

I received my money, which was on my account. thank you for that. but still no solutio what happened to my first 50 euro. i mean im happy that i finally received 6950 Euro but anyway 50 are still missing

Hello claududi,

Thanks for the update! We'll check with the Casino Representative what happened with 50 EUR amount that's still missing. 

Here again! Next one on the line.. justspin casino!!! Where im verified and played for thousands then when i finally won after losing a fakton they decide TO ASK NEW DOCUMENTS TOOO on a verified account! It's all of them casinos guys.. ALL OF THEM.. they are all fraud.. all fraud! They all doing the same shit with me all at same time all together fakking criminals. 

justspin fredos386 and lcb see all your links.. all your casinos.. i get cheated EVERYWHERE.. gg

Hello fredos386,

Sorry to hear about your verification issues at Justspin Casino. We've sent an email to the Casino Representative and asked him to post a reply in this thread.

They contacted me again today, asked me to change my withdrawal method to bank transfer just before they requested my bank statements for additional verifications that they approved. Then canceled withdrawals again saying i mixed up numbers while they just had my entire bank statement with all the informations which was just useless delay again as after all this, i thought i was safe there and lost thousands just thinking when i hit i'll be good... so definitly not going to play more before i see the money. I told them i tried to fix the numbers and gave them agin through email and mentionned they had the bank statements too anyway so their finance department shouldnt have problems to proceed. Now that we are the week-end i guess they are going to make me sit and wait for days again... But as i slowed down my deposits and play a lot since all these problems it seems like they moving a bit faster but nothing is sent or approved yeet and i have been waiting for days already so i'll see how it goes.

It's just sad that i play btc sites and other places that are considered less "safe" and i play in places like justspin exactly for the reputation and "safety" reasons... To get to that point is just sad as yeah the cashout there is big... but i lost thousands and thousands in deposit and lost 2-3k balances multiple times trying to break the ceiling i had on 3k balance .. over and over so it's not like i deposited 20$ and just broke the place. It was obvious at this rate i would eventually go up or something was wrong hehe as i was pushing day after day not counting the money hehe. So well i'll see if all goes fine and i'm told in the future things will run ok then i'll go back to my previous habits. tyvm for the help and sorry for my language sometimes.. when i lose tens of thousadns and then wake up to all my cashouts all acting weird with extra useless documents requests and attempt at stalling payment.. all together all within 1h timeframe it's really.. well.. hard to stay just nice and all.

Thx again for your help.

Hello fredos386,

Thanks for the update. We still haven't received a reply from the Casino Representative. Please note that most of the Casino Representatives don't work on weekends. Keep you updated.

Alright they are not going any better, they are constantly cancelling my withdrawals making up bullshit about missing number, wrong order.. even if i told them the exact numbres and they have my god dam bank statement with all coordinates. I'm done being nice.. im tired.. tomorrow im calling a lawyer and starting procedures. This fraud as lasted long enough... all these casinos stalling, cheating, lying... It's time for me to finish the story. Time to do something else... Im not even going back to the site or even request cashout again they cancel every single time everyday... it's useless they are fraudulent and refuse to pay the winners... If they don't flip asap i'll have to call my credit card and call the fraud. They took my deposits without any intentions of paying winnings... it's fraud. I'm just completly done trying to even be nice or talk.. they are just acting up on purpose whatever i do or say is a complete waste of time.