All Slots, All Jackpots Casino Support and Complaints Thread

Hi

All Slots Review
All Jackpots Review

I'm Roberto, representing the casinos belonging to the jackpot factory group; doubts, questions, problems or if you just want to have some more info on our casinos, feel free to post here

Ciao

Roberto

Hello, just a quick question....I wanted to know why is the Welcome bonus only allowed on one casino account from the Jackpot Factory group casinos? I don't understand why I was only able to receive the welcome bonus at All Slots when I have also made a first deposit at WildJack but was not eligible for the Welcome bonus. I can understand if it was a  new player ND bonus but this was the Welcome/First Deposit Bonus. I have an account at almost each of the Casino Rewards Group except for two of the the casinos and I received the Welcome Bonus in each one of them after making my first deposit so the policy of Jackpot Factory was very new to me and honestly I really making me thing twice to continue to play there.

Also, I was told that my birthday bonus would be credited shortly in my account but after over 48 hours of still not seeing the bonus in my account, I contacted live help regarding the credit I was then told that I was not eligible and that only active players are eligible to receive the birthday bonus. My past deposit was only within a week or two prior to my birthday so is that considered being a active player. I am looking forward to your response and maybe it could make sense to me on how Jackpot Factory Casino are worth coming back to.

Thanks So Much! :-)

hi

I know that all players like bonus, but for a casino group doesn't make really sense, in my opinion, to give welcome bonus on all the casino belonging to the same group: it is a bit like inviting people to play once in the casino, take the bonus, and leave, and it is not at all what we want: we want to give players a nice, safe, and trusted casino experience, with winners paid and exciting promotions and competitions (and some bonus of course )

Regarding the birthday bonus, if the support told you that you should have received the bonus in 48h, you should have it: if you have an email, feel free to send me a MP with your details and I will look into it

Ciao

Direct Casino Support - GoWild, All Slots, and All Jackpots (and other microgaming operated sites)


MicroGaming Issues - Software Glitch or Scam/Ploy to make extra $

1 - Max. Bet Button - Purpose? So players could easily select to choose max. Bet? And what happens if a player accidentally clicks on it. Will the casino reverse the bet and give the player his/her money back? Of course not. I would consider this button to be a danger to the player - especially if the player is low in chips - this button is a death button. If a casino is truly looking out for the best interest of their players especially in the area of fair play why wouldn't the max.bet button come with a warning when clicked giving an option to continue or not or even better yet have the option to be able to toggle it off or on. With these options in place if the player chooses to continue or doesn't toggle it off - then if clicked - the player would be considered 100% responsible and liable for his/her decision.

2 - Bonus Game - High/Low (Example) - Player needs pick whether the next card is higher or lower than the last card shown. Simple enough. When the player wins the total gets win added by trickling the coins into the balance. Clicking on the screen immediately displays the total balance. Here's my issue when a player is dealt an ace(highest card) or a deuce(lowest card) **note tie is considered a win, should this not be considered an automatic win? But it isn't. As a matter of fact in both cases with an ace the option to select high or with a deuce the option to select low is still available. Why? In hopes that the player would lose a hand that would be normally and should be considered a guaranteed win?

Casinos need to make money to operate - it's a business. However I believe it should protect and be prepared to do what's best for its players especially in the area of fair play/gaming as these are the same players who support and fund their casinos' operation. It should not resort nor need to make extra $ from these players with such means as the ones I have stated above. Perhaps this a glitch and will be corrected. Perhaps MicgroGaming software operated casinos will address this issue to Microgaming. Perhaps players will see that the casinos are looking out for their best interest and will do what it takes to protect their players. Perhaps.

Wishing everyone the best!
_________________

Hi -- I think the Jackpot Factory is excellent for customer service -- but why so sparing on the little extras, such as the odd 'free spins' or something for players who deposit some -- not lots -- but say, more than a couple of times a month?  Some casinos let you play and five or six deposits later you are eligible for a nice $30 bonus, etc, or even $50.  That can be very exciting.

Hi

For Soda69:  I'm quite sure many players use the max bet button, but yes, the software of microgaming should be a bit more customizable by user: I can assure you there is absolutely no malicious meaning in the max bet button, also because you assume that if somebody use the max bet button, he/she will lose, but he/she could win, and with the max bet button if you win you win big!

I honestly think that the problem with the high/low bonus game don't occur often: i'm quite sure the player is very concentrated when making the decision if going for high or low

Regarding bonus, we are a bit strict for the very simple reason that we give a 10% bonus on every deposit an that our bonus system is very generous (talking about terms and conditions) with the players: we are more focused on  a nice and safe casino experience, with no problem with payments or complicated bonus terms; said so, I basically agree, we should give away more bonus

Ciao

Roberto

Hello Roberto,

I normally have nothing but great things to say about the Jackpot Factory Group, I am a big fan for the most part.

I have been a member for many years.  I have played off and on my favorite place being Wildjack.  I've recently comeback.

Anyway...I had receive an email for an exclusive bonus, which I took advantage of, I usually do.  It was for a 25% bonus to be credited immediately between Thursday and Sunday, and 50% cashback to be credited Sunday October 11.

It DOES NOT SAY, WILL MAKE UP THE DIFFERENCE, AND GIVE YOU 25% SUNDAY...IT SAYS 50% of your first purchase up to 100.

So I my first deposit of the night was for $100.  I made three.
I had to go to chat to get my cashback, and Toby made like he didn't know what I was talking about...then he only gave me 25%

He said it was 25%  cashback plus the 25% bonus.  Where does it say this??  IT DOES NOT!!!

IT SAYS IT WILL GIVE ME 50% cashback Sunday October 11, NOT the additional 25% to make 50%

Toby credited my account with the 25%.

I would have made my larger deposit at my regular casino, for my regular bonus, and not go thru this hassle, if I knew I was going to get ripped off.

Can you do something about this error please?  Thanks.

If you need any of my account details, I will e-mail them to you.  My account number is there, thanks. DR.

I will cut and paste my e-mail details here:

-----------------------------------------------------------------------
Get your bonus before time runs out!

Dear Debora,

You only have three days to claim your exclusive bonus offer at Wild Jack Casino!



Get an instant 25% match bonus (up to $100) on your first purchase made between 11 am EDT/3 pm GMT on Thursday, October 8 and 9 am EDT/1 pm GMT on Sunday, October 11. Your account, wjr04049665, will be credited within 60 minutes of depositing.

Time is running out. Get your bonus now!


Mary Wise 
Wild Jack Casino
A Jackpot Factory Casino



--------------------------------------------------------------------------------


Terms and Conditions
Debora, you are exclusively invited by Wild Jack Casino to participate in this promotion. You may not transfer or forward this invitation to any third party. 

You will be awarded 50% cash back on your first single purchase of $25 or more made between 11 am EDT/3 pm GMT on Thursday, October 8 and 11 am EDT/3 pm GMT on Sunday, October 11.

Maximum bonus amount: $100
Bonus credits not played within 30 days of being awarded will be deemed to have expired and will be removed.
Under the ClearPlay Bonus System all bonuses are subject to a minimum playthrough requirement before they are available to be withdrawn. For the complete ClearPlay Bonus System terms and conditions, click here.
This promotion is subject to the terms and conditions of Jackpot Factory casinos.
       

Roberto??

Hello jfcasino,

I have been playing at alljackpots for a long time and losing. So I want know what can you do for me as a nodeposit bonus.  Check my account and see what you can do.

hi
sorry for the late reply, i've missed those posts ; for Nalgenie regarding the 25%/50% bonus issue, there is an evident mistake in the terms and conditions: they should have written 25% and not 50%; I understand that things like this shouldn't happen...you can try to write support and complain, but I doubt you will get any extra bonus here

For hieivess with the nodeposit bonus, please contact support directly, it is their call eventually to give a nodeposit bonus, and if you lose costantly you will get one for sure

Generally, my suggestion is always contact support first, if things get stuck and support is not helping/not understanding, come to me: the other way around, it only puts me in the middle, and I'm not really helpful, because eventually I just contact support instead of you: things get only slower

Said so, keep on posting here, I will take more care in reading this thread and won't miss posts anymore: and you guys keep me updated on the outcome of your emails!

Ciao

Roberto

hi there
i deposited so much here last year and i had terrible experiences with customer support so i closed all my accounts.
Previously i had enjoyed loosing here.
But i must say that the terrible service made me move else where
Vajr09215101
Asr06504222
VIPR00026007
could you please check this matter?

I always contact support and they tell me that i will get 10% back on deposits on thursdays and mondays.  They can get that 10% and put it where the sun dont shine.

I will not deposit their anymore till i get a decent freebee. 

username is vajr07826357

hi wintermare

Let me know which have been your problems with customer support, and where exactly I can help: that's exactly where I can help, when things get stucked with the customer support (and that can happen, regardless the good intentions of both parties)

Hi Hyefivess
I had a look in your account, I will see what I can do, I see you have been playing with us for more than 3 years and I think that, more than for your deposits, you deserve something for staying with us so long...

Ciao

Roberto

hi there
they stopped any promos except the rubbish 10% cashback in jan.
i had been a very good customer before then please check

Hi

VIP department told me that you requested all your account to be locked...I suggest you first of all to request to support all your account to be unlocked, then for sure you start receiving some bonus offer...with account locked you don't receive anymore specific promotions, and remains only with the 10%

I just spoke again to VIP dep, they told me that you already got an offer on your account - 100% cash back up to 100 credits on her next deposit, if you choose to reopen one of your accounts...not bad at all...

thanks but no thanks
thats pretty rubbish after all i spent there,there promos are terrible. I dont like deposit bonuses as they have playthrough requirements that are unobtainable.
Thats why i play at places like villento(you can cash winnings out any time but forfit bonus) and go wild who give free spins all the time last one was 65 free spins on avalon!.
For these reasons id rather take my deposits elsewhere and i advise everyone else to do the same until they get their promos and service in order!

Well it WAS written, and i sent the email...
What the heck are you here for, if not to help us?

I can straighten out my own problems, as I usually do. I figured that you were here to help us, so I gave it a shot.  I do not need to go tell you, to  tell me to tell them.  What the hell do you call that???
Big help you are.
You might as well stay in bed.
Thank you for nothing.

Well i see that still no big $$$$ in my account. You did not help like you said that you would.  I might have to agree with nalgenie.  Oh wait I will get a 10% bonus tonite for the deposits that i made this week.  and that will be the last of deposits that you see from me.  And I will stick alljackpots where the sun dont shine.

Hello everyone well I login to my alljackpots account and find 5.00.  Not sure if it was a tournment that I won or the casino rep credit it to my account.

Mr Casino Rep,
Well if you think 5.00 is big bucks to make me purchase at your casino I dont think so.  Not going to  happen trying to make me happy with a slice of the pie I want the whole pie. 

Have a great day all.

Hey Roberto....how come we still have no results for the King of Slots tourney?

Hello Roberto

I just contacted live chat and was told that my account did not qualify for a birthday bonus, so my question is how do you qualify?  I have deposited over 1500.00 since the first of the year, and have not had any withdraws!  I will not deposit any more of my money that's for sure!

Karen

I am so glad to hear that it is not just me who feels this way about alljackpots.  I have been waiting for an answer and for some reason the casino rep is not responding.  I wounder if we hit a sore subject with the rep.

Happy gaming all.

I must admit before jan i was quite happy to play there,service was good and so were the comp chips. but since then they are rude and arrogant everytime i talk to them.
:'(
There are plenty of good micros out there though

OMG!!! tell me about it....I have lost over three grand there without a single cashout and tonight they STILL REFUSED TO GIVE ME A 29 POINT LOYALTY TOP OFF....wtf kind of business is this....they could obviouly care less about keeping customers!

Ya, that is ridiculous Satan.  Why do we keep playing at these kinds of  places?

I know there is one that I do, but it is only because I win there all the time, so I put up with their abuse. 

I'm just stupid and like losing money I guess..................that's all I ever seem to do, don't know why I even bother to play at all period!    oh and my bad forget seem to do....losing is all I have EVER done at anyplace!!! Never once made a cashout anywhere!!!!  with the exception of Jackpot capital on a free chip...which I have since given back about 100 times........thousands of deposits and free chips and ONE cashout, you would think casino's would be treating me a little bit better, no?

they have you right where they want you Satan...

if you start cashing out, then you will be respected more.
They will want there money back, and they will have to
be nicer to you to get it.

When all you do is give it to them, you are not a threat
to them, and they don't have to be nice to you.
They are only giving you exactly what you earned, and
nothing more.

You need to make a stand, and start taking some of it back,
and then maybe things will turn around for you.

HAHA...I'd love to start taking some of it back....only problem is, nothing hits for me, if I play blackjack, dealer ALWAYS one ups me, slots never hit, roulette never hits, I bet red then here comes black.....even the sorriest of all games that SHOULD be 50/50....WAR.....I win 1 out of 5 hands, it's never ending for me.....and honestly I would think this is exactly the kind of people casinos would want...lose, lose, lose..and still deposits, as appossed to people who cash out.....I know if I owned a business I would treat the idiots who pay me and never get a thing in return, a hell of a lot better than the people who might actually be making a few bucks off me!!

oh...and one more thing Nal.....you are 110% right...they got me right where they want me......treat me like crap, never win, and I still continue to play, well it's their loss because I have had it with this never ending losing streak and casino's telling me I don't "qualify to be treated with respect and until I find a casino that I can actually enjoy and possibly make a cashout at...I'M DONE! It's sooooo not worth the headache anymore...especially when you have to bet like an animal to try and get a little appreciation from somewhere....AND STILL DON'T RECIEVED IT!

I don't play @ these casinos anymore, but I was interested in reading what the casino rep had 2 say.  Now that I have, I'm glad I no longer play there!
Ummmmm, I thought the purpose of having casino reps on here was 2 assist the player w/ problems??  Seems 2 me in reading Roberto's posts that he's more or less just here as an observer & is not interested in taking an active role in assisting players.

hi guys

First of all sorry for the late reply, but as you can imagine I've also weekend, and sometimes email just slip off so no stress, and I will answer you little by little

Wintermare:our bonus system: you can play any game, and cash out anytime (off  course forfeitting the bonus that you cannot still cash out): i don't really see how this can be considered unobtainable playthrough requirements...100% bonus in this condition is a great bonus (my opinion )

Nalgenie: the email that you got had an evident problem, a mistake in the T&C: not much more can i do here rather than showing you the mistake if you have not seen it: i suggested to go to support in case they decide to give you an extre 25%, but this is not the kind of issue I can/should fix; it would be different if you receive an offer with no mistake and you get no bonus: in case support is not helping you/ not understanding your request, here I can help...


bkddh5: birthday bonus, good question, we have a promo department deciding about that, i'm not sure how you qualify for that, I will check but 1500 in deposits sounds like a good sum to qualify to me (send me you account number by MP)

Hyefivess: you should have received a no deposit bonus, I took care of it, do you confirm?

satansmuff: not much i can really say here: i hope you unlucky streak reverts and you start cashing out; if you have a specific problem with support, please let me know and I can help, i've met the support guys and they are regular people, some nice, some less nice, they can have good days, and bad days, and they have to respect a lot of rules imposed by eCOGRA and Kahnawake commissions (I assure you the list of rules is crazy long)

I try to be as helpful as possible, but please keep in mind that I try to do my best in a decent time, sometimes i'm fast, sometimes i'm less

Ciao

Roberto

satan...i really am feeling bad for you.
wish i could help.  let's see...i know that all slot's video poker is my favorite place to WIN if that helps.  Slots..I have much better luck at Villento.
The other thing..make use of that temperature guide..it really works.
I generally don't play anything when it is just 80, but at least 100-120 or more.  On video poker, I don't like it when its too high...watch it, and see where you are when you are winning, and when you are losing, and take note. Do this for all the games you play Satan...it will give you an incredible edge.  Trust me.

I hope you luck turns around soon.  I know you can do it..your always at the top on our King of Slots

I did not get a bonus.

And i did not stand behind my word and i did deposit again.  I also contact support and they said that I am only entitle to 10% go ahead and check my account again.

Take care

now you should have it

Yes now I have it a big 25 smackers.  I will give the casino a try now.
Thank you

Happy gaming all

Roberto

I sent my account info by PM haven't heard back from you yet. Did you get my info?

Karen 

Yes sorry, i'm working on it, promise to take care of it on sunday first thing...

Hello Roberto

I sent you PM and also haven't gotten a reply. Thanks

jamkam02

Roberto what  can you do for me again can you check my account again and see what you can do for me. 

because support only can issue 10% as we all know.  And you know how I feel about that.

Thank you

Happy gaming all

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You are now chatting with Alex
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Alex: Hi Susan, I'm Alex from the All Jackpots Casino Live Chat support, how may I assist you?
Me: hello
Me: i was just wondering if you can give me a bonus
Me: for all the loses
Me: long time with the casino
Me: never winning
Alex: I will be happy to check on a bonus for you! Just a moment, please.
Me: Ty
Alex: Susan, while we cannot credit your account with a bonus, at this time, you can receive 10% on all purchases at our casino!
Alex: Also, please remember that you can win bonuses simply by playing our new games and getting caught by the Prize Patrol! More details here: http://www.jfviplounge.com/prizepatrol.php
Me: i don't want the 10% you should be able to give some kind of bonus
Me: and yes i did play those games
Me: and i did not win anything
Alex: At this time, we cannot credit you with a bonus. Is there anything else I can do to help?
Me: i should get an appreciation chip
Me: well i guess i will play else where
Me: since you guys don't care
Me: i will take my money else where
Alex: I am sorry that you feel this way. However, I can assure you that we have some of the best offer available.
Me: i don't think so
Me: the other casinos offer free spins
Me: 25% deposit bonus
Me: and you the best bonus i don't think so
Alex: I am sure that you will change your mind, as you continue playing. Is there anything else I can do to help?
Me: i can tell you for sure if i don't get a bonus today i will never play at this casino
Me: and i will post our conversation on a gambling web site
Alex: I understand. However, it's not currently possible.
Me: latest casino bonuses you can check it out their so have a great evening.A A A  Send                                 

great casino

Hi,
It was my birthday in October and when i sent an email to support re: a possible birthday bonus (i saw this mentioned somewhere as a good tip to get a birthday bonus) i was sent the following email

Thank you for contacting All Slots Casino Support regarding your eligibility for a bonus.



On behalf of All Slots Casino I'd like to wish you a happy birthday!



While we cannot credit your account with a bonus at this time, I can confirm that as you purchase and play at All Slots Casino, you will become eligible for many promotions and bonuses in the future. You are also eligible to receive 10% Cash Back on your deposits, exclusively at All Slots Casino, you get 10% cash back on your purchases, for up to 450 credits back this month.



Have a winning day at the casino.  Please don’t hesitate to contact us if you have any other questions or concerns.


Best Regards,
Irit

All Slots Casino Customer Service
A Jackpot Factory Casino
https://lcb.org/casinos/all-slots


Now im not being funny but ive deposited/played enough to be sent the EXCLUSIVE invitation to become a member of your VIP Lounge Casino (which im subsequently joined) but the above response from Jackpot Factory makes out as though im a newbie to the casino who hasnt really made any deposits....is there any way you can look into this?
My usernames are:-
Allslots - Asr17034536
Alljackpots - Vajr26060445
VIP Lounge - VIPR00027479

Thanks
Katy

HI REBERTO, iv played your casinos for yrs deposited a lot of money in the group, and when us players wernt allowed, would download cause i already had casino acounts. but when i douloaded casino id get players from KENTUCKY were not allowed, well i live in Missouri my whole life, and reg my acountsin missouri.i did not want to go thru. the trouble sending in a lot of papers proving i live in mo. when you could ck . my acounts and see i was reg in mo. and NOT KENTUCKY, ty josie46

Hi

If you had a casino account before, shouldn't be a problem to play with us, if you still have your account number (which is your account number by the way? you have not posted it, you can send it by MP) you can try and check on the flash version of the casino: please let me know if the flash version works, I will then check what is about the download version...

Thanks

Roberto

Hello Reberto,
Can you find out what it takes to qualify for more then a 10% bonus.  And since we last talked i have deposit more and only got 10% I do have an issue with support.  Can you check and see what you can do.

Thank you

Hi Roberto,

Are you able to look into the above query,

Thanks
Katy

Hey Kathy...I got that same response from them when I enquired about a 50 point loyalty top off........50 points was all I was asking and was told as I deposit more I will become elgible for more and that they could do nothing for me at the moment...Ummm, I've been playing there for less than a year and have made around $4000.00 in deposits....and THAT is not enough for the sligtest compensation from them........Good luck trying to get something as they are the TIGHTEST casino I have ever played before!!

Well another add on to this post....just to let you know Roberto, I have closed my account with Allslots and will never play there again....Aside from the fact that I have been depositing there for over 2 years on a regular basis and have NEVER made a cashout, I once again inquired about getting a few points for a loyalty top off and was once again REJECTED!! They claim I haven't earned it??  How does one EARN good customer service and to be treated with a little appreciation I wonder?? Exactly how much does one have to lose in order for your casino to reward their players with a whopping 79 cents??? [79 points was all I was asking for]...I guess $4000 in the hole to you guys isn't enough and with the way you guys treat me here there is NO WAY I will ever make another deposit there...There are PLENTY of other casino's that offer there players all kinds of rewards and bonuses so there is no need to be subjected to this kind of treatment that Allslots shows me!

good for you satansmuff  xx

I'm still waiting for a response about the birthday bonus, although ive cashed out at VIP Lounge from Jackpot Capital, ive never cashed out from Allslots itself and like you ive deposited far to much to mention....we shall see.... :'(

Hi

For Satansmuff: i'm not sure i've understood, but why don't you ask for a bonus rather than for loyalty points? You earn loyalty points by playing, there is not really much sense in giving them for free, while bonus can be in many case an extra in case of losses, bad luck ecc ecc

For Katy: quite strange that you have not received a birthday bonus being a VIP, I got a reply regarding regular accounts, you need to be a bit active in the months before your birthday, otherwise no bonus

I thought anyway that being a VIP was something different, need to check and thanks for bringing this into attention...