Hi
I'm Roberto, representing the casinos belonging to the jackpot factory group; doubts, questions, problems or if you just want to have some more info on our casinos, feel free to post here
Ciao
Roberto
Hello Roberto,
I normally have nothing but great things to say about the Jackpot Factory Group, I am a big fan for the most part.
I have been a member for many years. I have played off and on my favorite place being Wildjack. I've recently comeback.
Anyway...I had receive an email for an exclusive bonus, which I took advantage of, I usually do. It was for a 25% bonus to be credited immediately between Thursday and Sunday, and 50% cashback to be credited Sunday October 11.
It DOES NOT SAY, WILL MAKE UP THE DIFFERENCE, AND GIVE YOU 25% SUNDAY...IT SAYS 50% of your first purchase up to 100.
So I my first deposit of the night was for $100. I made three.
I had to go to chat to get my cashback, and Toby made like he didn't know what I was talking about...then he only gave me 25%
He said it was 25% cashback plus the 25% bonus. Where does it say this?? IT DOES NOT!!!
IT SAYS IT WILL GIVE ME 50% cashback Sunday October 11, NOT the additional 25% to make 50%
Toby credited my account with the 25%.
I would have made my larger deposit at my regular casino, for my regular bonus, and not go thru this hassle, if I knew I was going to get ripped off.
Can you do something about this error please? Thanks.
If you need any of my account details, I will e-mail them to you. My account number is there, thanks. DR.
I will cut and paste my e-mail details here:
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Get your bonus before time runs out!
Dear Debora,
You only have three days to claim your exclusive bonus offer at Wild Jack Casino!
Get an instant 25% match bonus (up to $100) on your first purchase made between 11 am EDT/3 pm GMT on Thursday, October 8 and 9 am EDT/1 pm GMT on Sunday, October 11. Your account, wjr04049665, will be credited within 60 minutes of depositing.
Time is running out. Get your bonus now!
Mary Wise
Wild Jack Casino
A Jackpot Factory Casino
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Terms and Conditions
Debora, you are exclusively invited by Wild Jack Casino to participate in this promotion. You may not transfer or forward this invitation to any third party.
You will be awarded 50% cash back on your first single purchase of $25 or more made between 11 am EDT/3 pm GMT on Thursday, October 8 and 11 am EDT/3 pm GMT on Sunday, October 11.
Maximum bonus amount: $100
Bonus credits not played within 30 days of being awarded will be deemed to have expired and will be removed.
Under the ClearPlay Bonus System all bonuses are subject to a minimum playthrough requirement before they are available to be withdrawn. For the complete ClearPlay Bonus System terms and conditions, click here.
This promotion is subject to the terms and conditions of Jackpot Factory casinos.
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