Atlantis Gold | Treasure Island Jackpots | Mermaids Palace | Monarchs Casino

Hi Players!!

This is Cristine Reyes. I hope you are having a great day of playing! 

If you have any questions about Atlantis Gold casino, Treasure Island Jackpots, Mermaids Palace and Monarchs Casino  let me know and will surely respond with you as soon as possible.

Feel free to always send emails to support@atlantisgoldcasino.com.

Goodluck!!

~Cristine

Hi and welcome Cristine.  Thanks for being here for us all.

blue

Hi Cristine,

I PM you regarding my problem. I also talked to support and they told me it was a tech problem and they forwarded my account to the tech dept, but its been 3 days and still unable to login.  Well i guess they don't want my .  i would appreciate if you can help me.  You can PM and i will give you my login.    Thank you

I made a withdrawal of £100 on the 5/12/12 ,still no payment....can you sort this out please.

Is Atlantis Gold a scam casino? I made a withdrawal on the 5/12/12, was asked for the authorization form which i scanned and sent back with my docs again on the 11/12/12, i finally got an Acknowledge: Documents email on the 3/1/2013, then on the 24/1/2013 was emailed and asked for the authorization form again??????? So AGAIN i sent it out, then the best part, on the 29/1/2013 i get an email saying the withdrawal request had been put back in my account because i didnt send in my documents which is clearly BS because i got the Acknowledge: Documents email .........what the hell is going on here, its £100 for gods sake........you would think id hit a jackpot.

Hello Tateyhead,

I have already forwarded your concern to the accounts team and you should hear back from them in 24-48 hours. We are sorry for this inconvenience.

Thank you.

~Louie Wilson

Thankyou Louie.

Hello, I was a frequent depositer at Both casinos and  then out of nowhere I was blocked from logging in?? I contacted support numerous time regarding this matter to be told " You live in a restricted region." Well I know that is not the case as my Girlfriend lives less than a mile from me and she has no problems logging in. Had I known the casino would do this I would have deposited elsewhere to take advantage of depositer bonuses. Please let me know if there is something I can do to be permitted to play again. Thank you

5 days have gone by now Louie and still heard nothing from accounts and its still sat "pending" in my account, this is beyond a joke now!

7 days Louis.............stil nothing.......

Still nothing..........................

im sorry no one has replied to you tateyhead, and im so sorry you are having issues.

i would reccomend not playing in this casino, they are clearly a rogue casino and trying everything to delay payments, or not give payments

gl though

LuckyRJ

we have alerted the Rep.  Waiting on reply..

Still no payment...............

On it;) Emailed another follow up to the rep.

Well I guess they will not respond to my many attempts at resolving my problem. Very disappointing!

Ok this is beyond a joke now!!! I get an email on the 20th asking for my moneybookers info (which i already gave them in december) so i replyed with the info, this morning i get another email asking for it again.Either they are really taking the p**s or they employ the dumbest group of people on earth.

Finally after 82 days its in my account..BAD casino!!!

Thankyou for your help Melcb, much appreciated x

I hope you can help me.

I made a withdrawal at Treasure Island.  It is supposed to stay 'pending' for 48 hours.  It is still pending 7 days later. 

I have sent numerous emails and all have been ignored.  I contacted live support and since they were unable to help, they were going to forward emails... still.. nothing.

Username sent. 

Thanks for your help!!!!!!

Thanks for your help melcb,

I need more. Grrr.  I sent you a PM.

For others. BEWARE!!

I sent documentation weeks ago.  I sent numerous emails... all IGNORED. I called, emailed and spoke with live support every day since my withdrawal was 'pending' since Jan. 21.

Finally today, I get an email saying I never sent anything so the funds were put back in my account thus starting the whole damn process over.

Stall tatics which is driving me nuts. I would not reverse for anything.

Bowing down in thanks to Melcb!

I don't have my money yet but did receive confirmation my withdrawal was approved.  Should see the money in 3-5 days.

I am 100% certain this would not have been the case without Melcb's intervention.....so... A big HUGE Thank You!!!!!

Great Stuff! Please let me know when you get your money. Glad I could help:)

Still no money.

It said 'flushed' for a few days and has been sitting as 'processed' for a few days. 

Frustrating.

Hi Gabby,

I will send the casino rep a follow up.

Trying to be patient.  Withdrawal was made on JAN. 21. It is now March 12.

They say 3 - 5 working days.... not surprised it wasn't paid on the 3rd day and now not paid on the 4th day.

Not feeling confident it will be paid on the 5th day.

accounts@treasureislandjackpots.com  have ignored all emails since day 1. 

Melcb, 
I PM'd you back but will post this here so others can see what Treasure Island does.

Reference number: LTK53308848705X Please use this ticket number in any correspondence with us.
Subject: New Inquiry LTK53308848705X



Dear Gabrielle,

Based on feedbacks from other customers whom we also paid using this method, yes you may expect the funds to hit today.  Please advise us if this doesn't happen so we can further trace it with the processor as there might be some rare circumstances not within our control (i.e. bank holding the funds etc.)



Sincerely,

Beverly Collins

Accounts Manager



NO payment after 3 weeks and my statement still reads "Processed".

I did PM the rep here but have received no reply after about a week.

Thank You, Melcb!!!!!!!

Payment was posted to my credit card.  I can't thank you enough for your help! 

I have been a regular depositor for about 2 years. Since the first of April I have been unable to redeem the free spin codes, and as of today I am unable to even log in. What's up with that?

oh, yeah, my log in is cashmeowt@yahoo.com

Hi cashmeowt@yahoo.com,

Your concern has been dealt with by our accounts team and you should have received their email by this time.

Let us know if you have any questions.

Thanks,

Crisitne

So Feb 13th I posted a message hoping for so help. I have not heard one thing. My e-mail is sesnpdunn@live.com Please ldt me know why I am not allowed to log in? Thank you

Hi sesnpdunn@live.com,

I've been advised by our accounts team that they will be in touch with you personally to discuss with you this issue. They will be in touch with you within the next 24-48 hrs. Should you not hear from them, please let me know and  I'll follow them up for you.

Thanks,

Cristine

wtf? I got an email saying the casino can no longer accept deposits from me as per their processor.  What is the problem? does this apply to any of the cards I use to deposit?

Hi smilinsunny,

I endorsed your concern to our accounts team. They will be in touch with you within the next 24-48 hrs. Should you not hear from them, please let me know and I'll follow them up for you.

Let me know if you have any questions.

Thanks!

Hello AtlantisGold,

I made a withdrawal request via Neteller at treasureislandjackpots three days ago and sent all required documents to verify my account to accounts@treasureislandjackpots.com. But till now I didn't get any response from the casino.

My request (101€) is still pending

My login is: erdi90 (at) gmx.net

I hope that this will speed up the whole process

Greetings

izi90 

Hi izi90,

I was just looking at the T & C for withdrawals and this is what it says:

"Before you make any withdrawal, your identity needs to be verified by the casino. You will need to submit the required documentations as provided under Section 3 of this Terms and Conditions. In addition to that, a copy of a Deposit Acceptance Agreement will be emailed to you within 48 hours from the time you requested the withdrawal. You will need to complete, sign and return the signed agreement back to the casino in order for the withdrawal transaction to be processed. Failure to do so within a specified time of 72 hours from time that you received the agreement will invalidate your withdrawal request."

Did you get the Deposit Acceptance Agreement and respond to that?

blue

Hi blueday,

Nope, nothing till now besides the automatically generated Email about required documents which I received right after my request.

Greetings

izi90

I've messaged the rep on LCB.  Hopefully, you will get some help shortly.

blue

Just an update.

Today I received an Email saying:

Your withdrawal request has been denied and returned back to your casino account as you have not met wagering requirements. 

That's strange because I've already met the wagering requirements.

I asked them what they mean, but to be honest I don't expect a response soon.

Hi blue,

Unfortunately live chat is not much help, they referred me to the accounting team, which I have already contacted.

Usually there shouldn't be any wagering left, as can be seen in the picture that I made. No pending bonus or the like

Greetings

izi90