Batery India Support and Complaints Thread

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Id number: ***** Hi LCb , please help me . Batery bet is not completing my kyc from long time. I have submitted lots of documents and after many days they replied and again ask new documents, All this is looking like scam . There are not any fixed time of verification and not fixed documents required. I don't know why they are not asking each and every document together. Now they have stop responding and my verification is pending. Please help me to connect with batery bet. And ask them to complete my verification.

Disputed amount: 70$

Casino: Batery Casino India

Case #: 4543

I think no One is going to help me and this casino is 100 percent fake and scam

Lcb is also not replying.

Baterybet is very big scam company they have taken my all documents and still verification pending.

I am stuck in scam website.

Someone help me.

Hi Sakhi91,

Thank you for reaching out to us and sharing your experience.

As you could see when you submitted a complaint, our review timeframe is up to 24 working hours. Since your complaint was submitted over the weekend, it will be reviewed today.

Regarding your case, please note that, according to their Terms, the casino reserves the right to request additional documents and perform further verification checks if needed:

10.1 BATERY reserves the right to request additional proofs and perform additional checks in order to verify the identification of the player.

This may include identity and address verification, photo/video selfie verification, and other checks required by applicable regulations. Players are required to provide the requested information within 72 hours.

Also, according to the casino's Terms, the verification process may take up to 7 business days.

10.3 Verification process may take from 15 minutes to 7 (seven) business days.

Could you please confirm when you submitted your verification documents, or how many days have passed since you sent an additional one?

If the 7 business day verification timeframe has already passed, please let us know, and we will contact the casino representative to request an update regarding the status of your verification.

After more than 3 months, they finally replied today and told me that I can withdraw my funds.

Lcb please help.

The Website is not genuine.

Hi Sakhi91,

We are glad to hear that your account has been verified.

Please note that some casinos have withdrawal limits, and these may vary depending on the withdrawal method you choose. The withdrawal processing time may also vary depending on the selected withdrawal method.

In any case, we will reach out to the casino representative to check your account and clarify the situation.

Hello Sakhi91,
As we see, the verification has been completed successfully. Upon the results of verification, a daily withdrawal limit of 1000 INR/ day was imposed on the account according to the Rule 3.16.1, which states -
The Betting Organiser is entitled, at its own discretion, to determine the payout limits (minimum and maximum) for each individual withdrawal request made by a Customer, to each individual Customer without prior notification of the Customer nor explanation of the reasons as to why such a limit was set.

The decision is final and under the authority of the company. Thank you for your understanding.

Regards,
Batery

I made a deposit of ₹4,999.82 via UPI on 31 July. The funds left my bank but were not credited to my Batery Casino account (Account No: 53016636). I contacted live support under Request Nº25064996. Support informed me they contacted the payment provider and told me to wait up to 3 business days, but the funds are still missing. I request immediate credit to my gaming wallet or a full refund.

Disputed amount: 4999.82₹

Casino: Batery Casino India

Case #: 4555

Hi munikrishnan Chinnasamy,

Thank you for reaching out to us and sharing your experince. We are sorry that you are still waiting for your deposit.

Since 31 July was a Friday, the 3-business-day timeframe is today. If you don't receive any response from them until the end of the day, we will contact the casino rep to check on their side.

Thank you for your patience.

I didn't still received it

Hi munikrishnan Chinnasamy,

Thank you for letting us know. We have forwarded your complaint to the casino rep to check your request.

Keep you posted.

Still asking 3 days total 6 days over already 

Hi Sakhi91,

Could you please confirm whether you were able to see the response from the casino representative?

Hello munikrishnan Chinnasamy,

We're very sorry to hear that you faced this challenge.

We understand that problems with transactions could be very frustrating to overcome as they can be delayed, and processing times may increase due to factors beyond our control. However, please do not worry, ensuring a secure, fair, and engaging gaming experience is our top priority.

As we check, we can see that your deposit is successfully processed and credited to your account on 06.08.2026 at 14:47:34 IST.

Best regards,
Batery
 

Hi Sakhi91,

Since more than 48 hours have passed without a response from the member, we will mark case #4543 as RESOLVED, as we have received an explanation and clarification from the casino representative regarding your case.

If anything remains unclear or if you have any further questions, please don't hesitate to let us know.

Hi munikrishnan Chinnasamy,

Since 48 hours have passed without any feedback from you, and we have received confirmation of a positive outcome from the casino representative, we will proceed to close this complaint #4555 and mark it as RESOLVED.

I need help regarding a pending deposit on BatteryBet. I deposited ₹4,900, and the amount has already been deducted from my payment account, but the deposit is still showing as pending and has not been credited to my BatteryBet account. I kindly request LCB to please help me resolve this issue and assist me in getting my ₹4,900 credited to my BatteryBet account as soon as possible. I can provide the transaction details and payment proof if required.

My account ID is 85590545.

Disputed amount: 50$

Casino: Batery Casino India

Case #: 4566

Hello Ferry990, 

Welcome to LCB! Thank you for reaching out and sharing your experience with our members. 

We understand how concerning it can be when a deposit has already been deducted from your payment account but is still showing as pending on the casino side, particularly when you are simply waiting for the funds to be credited to your casino balance.

To help us investigate this, please provide the transaction details and proof of payment showing the ₹4,900 debit. If available, please also include the transaction/UPI reference number and the date and time of the payment.

Once we have the relevant payment information, we can review the case and provide further assistance.

Please make sure that any screenshots you provide clearly show the transaction status and reference details, while covering any unrelated sensitive information.

Hello,

Hello Ferry990, 

We understand that you have already provided this information directly to the casino. However, since you have also submitted a complaint with us, we need to review the relevant evidence ourselves and then forward it to the casino representative for further investigation.

Could you please provide us with the exact date of the deposit, along with proof of the transaction showing the relevant details via private message?

Once we receive this, we’ll have the necessary information to contact the casino representative and ask them to look into your case.

Hello!

We're very sorry to hear about the delay you faced.

We understand that problems with transactions could be very frustrating to overcome as they can be delayed, and processing times may increase due to factors beyond our control. However, please do not worry, ensuring a secure, fair, and engaging gaming experience is our top priority.

However, we're glad to inform you that your deposit has been successfully completed and credited on 12.08.2026 at 13:39:45 IST. 
We're thankful for your patience and understanding throughout the process.

Best regards,
Batery
 

Hello Ferry990, 

Since 48 hours have passed without any feedback from you, and we have received confirmation of a positive outcome from the casino representative, we will proceed to close complaint #4566 and mark it as RESOLVED.

Unresolved Withdrawal Dispute & Account Blocked for Over 32 Days (User ID: ****)
I am writing this review after waiting for more than 32 days with zero resolution from the support team

My withdrawal of ₹1,65,000 has been completely stalled for over a month. Recently, ₹45,000 was credited back into the gaming wallet instead of my bank account, but I am unable to withdraw it because my entire account has been abruptly blocked. I cannot play games, access my wallet, or initiate any transactions.
I have raised multiple support tickets and sent numerous emails. Support tickets are left unanswered for weeks, and emails only receive automated, unhelpful replies. Even after posting an initial review on Trustpilot 15 days ago, no action has been taken.
I demand the immediate unblocking of my account (ID: *****) and the full payout of my remaining funds directly to my bank account. If this issue is not resolved immediately, I will be escalating this matter formally to the licensing authority (eGaming Board) and relevant cyber grievance portals with all documented evidence.
To: Batery Support Team / Grievance Officer,
I am writing this formal escalation regarding my registered account which has been unfairly restricted, along with an unresolved withdrawal issue pending for over 32 days.

1.My withdrawal of ₹1,65,000 has been withheld for more than a month without any valid reason
2.Recently, an amount of ₹45,000 was returned to the in-app gaming balance, but I cannot withdraw it because my account has been arbitrarily blocked.
3.I have raised multiple transaction tickets and followed up continuously. Each ticket takes weeks without any resolution or human response.
4.My account access remains suspended, preventing me from accessing my funds or using the platform.
Action Required:
I request you to immediately unblock my account (User ID: ****) and process the full withdrawal of ₹1,65,000 directly to my verified bank account within 48 hours.
If I do not receive a concrete resolution within this timeframe, I will have no choice but to escalate this case to the Gaming Licensing Authority (eGaming Commission), lodge a formal dispute with my payment providers, and report this financial discrepancy to the National Cyber Crime Portal along with all transaction IDs, ticket records, and communication logs.
Looking forward to an immediate resolution.

Regards,
User ID: *****

Hello sir, I had deposited a battery with you and you closed the payout option of Rs 19900. I placed 2 bets in the beginning and after that no bets are being placed. My ID has been suspended. The account number of my ID is ****.

Disputed amount: 19900₹

Casino: Batery Casino

Case #: 4596

Hi Lavish Kumar,

Thank you for reaching out to us and sharing your experience.

Could you please provide us with a few more details about your complaint and explain what exactly happened? We weren’t able to fully understand the issue based on the information you submitted, so a little more context would help us better understand your case and see how we can assist you.

Thank you.

Hi Injamul Ahmed,

Thank you for reaching out to us and sharing your experience. We’re sorry to hear about the issues you’re having with your account and withdrawal.

Could you please provide us with a few more details so we can better understand your case:

• Did you use any bonus to generate these winnings?
• Why was ₹45,000 returned to your balance? Did the casino provide you with any explanation?
• Has the remaining amount of your withdrawal been paid?
• Was your account fully verified?
• Was this your first withdrawal?

Once we have more information, we’ll be able to better understand the situation, contact the casino representative, and assist you further.

Unresolved Withdrawal Dispute & Account Blocked for Over 32 Days (User ID: **) I am writing this review after waiting for more than 32 days with zero resolution from the support team My withdrawal of ₹1,65,000 has been completely stalled for over a month. Recently, ₹45,000 was credited back into the gaming wallet instead of my bank account, but I am unable to withdraw it because my entire account has been abruptly blocked. I cannot play games, access my wallet, or initiate any transactions. I have raised multiple support tickets and sent numerous emails. Support tickets are left unanswered for weeks, and emails only receive automated, unhelpful replies. Even after posting an initial review on Trustpilot 15 days ago, no action has been taken. I demand the immediate unblocking of my account (ID: ****) and the full payout of my remaining funds directly to my bank account. If this issue is not resolved immediately, I will be escalating this matter formally to the licensing authority (eGaming Board) and relevant cyber grievance portals with all documented evidence. To: Batery Support Team / Grievance Officer, I am writing this formal escalation regarding my registered account which has been unfairly restricted, along with an unresolved withdrawal issue pending for over 32 days. 1.My withdrawal of ₹1,65,000 has been withheld for more than a month without any valid reason 2.Recently, an amount of ₹45,000 was returned to the in-app gaming balance, but I cannot withdraw it because my account has been arbitrarily blocked. 3.I have raised multiple transaction tickets and followed up continuously. Each ticket takes weeks without any resolution or human response. 4.My account access remains suspended, preventing me from accessing my funds or using the platform. Action Required: I request you to immediately unblock my account (User ID: ***) and process the full withdrawal of ₹1,65,000 directly to my verified bank account within 48 hours. If I do not receive a concrete resolution within this timeframe, I will have no choice but to escalate this case to the Gaming Licensing Authority (eGaming Commission), lodge a formal dispute with my payment providers, and report this financial discrepancy to the National Cyber Crime Portal along with all transaction IDs, ticket records, and communication logs. Looking forward to an immediate resolution. Regards, User ID: ****

Disputed amount: 165000$

Casino: Batery Casino India

Case #: 4600

Hi Injamul Ahmed,

Please note that you are submitting the same complaint that we are already handling.

Please see our response above and provied us with more information so we can contact the casino representative and assist you further.

Thank you.

Hi Lavish Kumar,

Could you please let us know do you still need our assistance?

If you do, please provide us with more information regarding your case so we could assist you further.

Hi, I will explain the issue clearly.

**Transaction Complaint – ₹19,900**

Hello LCB Support Team, I need your help regarding my BetteryBet account. BetteryBet User ID: **** The mobile number registered with my BetteryBet account has been lost, and I no longer have access to that number. Because of this, I am unable to receive OTPs and access important account-related services. I kindly request you to please help me contact BetteryBet support and explain my situation to them. I would like to change my old registered mobile number to my new active number. I have been using this account and would really appreciate your support in resolving this issue. Since I no longer have access to my old number, please help me update my account with my new active number so I can continue using my BetteryBet account without any difficulty. 🙏 Please guide me on the correct procedure and help me get this resolved as soon as possible. Thank you for your time and support. 🙏

Disputed amount: 9000$

Casino: Batery Casino India

Case #: 4608

Hi Lavish Kumar,

Thank you for providing us with more details about your case. We have forwarded your complaint to the casino representative for review.

Please note that, in general, using someone else’s bank account or payment method for deposits or any other transactions is not allowed. The payment details must match the personal details registered on the casino account.

That said, we will still contact the casino representative and see if they can provide any assistance or clarification regarding your case.

We will keep you posted once we receive their response.

Hi Junaidd,

Thank you for reaching out to us and sharing your experience.

We have forwarded your complaint to the casino representative for review. As soon as we receive any updates, we will let you know.

Thank you for your patience.

Thank you lcb for forwarding my complaint to casino.

Hello Junaidd,
Thank you for contacting. As we understand, your account is currently undergoing verification procedure. As mentioned throughout the correspondence in request, once the verification is completed, your account activities will be restored and you'd be able to withdraw once again with the new updated phone number. 
Hence, Batery suggests to kindly comply with the verification procedure and send the related documents in the request 25572667. We hope for your co-operation.

Regards,
Batery

I need to change the registered phone number associated with my Battery account .

Please remove my current number.

So I can add new number.

Hello Lavish Kumar, 
We're very sorry to hear about your situation. As we see, your account is currently undergoing verification procedure. Please do not worry. Once the verification procedure is complete, your account activities will be resumed. 
We appreciate your patience in this matter.

Regards,
Batery

Hello 
We're very sorry to hear about your issue with withdrawals. Kindly be assured, that our team is working on your issues as we speak in the active requests. 
As we see, a major part of the disputed withdrawals have been returned back to your Batery profile on account of them being rejected. 
Here's a list of returned withdrawals:
:12514610434 - Returned at 27.07.2026 19:13:31 IST
:12514607365 - Returned at 21.08.2026 14:56:33 IST
:12514590451 - Returned at 21.08.2026 14:56:43 IST
:12514505169 - Returned at 14.08.2026 17:18:53 IST

We are still working on your withdrawals 12514519684, 12514620117, and 12514519684. We appreciate your assistance and co-operation throughout this matter.

Regards,
Batery

Hello Battery Casino Support,