bCasino, Boo Casino, GalacticWins Casino, MrFortune Casino Support and Complaints Thread

Hello everyone,

My name is Amnon and i will be your representative for bCasino.

bCasino is a new (launched FEB,18) and regulated casino in the UK market so English players - you are more than welcome to try our new casino.

You can go ahead and start playing successful slots as Starburst, Gonzo’s Quest, Jack Hammer 2, Guns ‘N Roses, Jungle Spirit, Neon Staxx, and dozens more with the best game providers in the market.

We don't have any sister casino or a copy of other brands, it`s just us- bCasino.

Please feel free to contact me if you have any questions regarding bCasino.

Thanks very much,

Updated 26 June 2019: Boo Casino added to LCB 

Updated 14 February 2022: GalacticWins Casino added to LCB

Updated 18 February 2025: MrFortune Casino added to LCB

Welcome to LCB forum Amnon! Thank you for being available to assist our members! 

Welcome to the Forum!  We are glad to have you here! 

Hi Amnon,

Welcome to the forum 

Welcome to LCB forum Amnon, your help for members will be very appreciated

Welcome to the best forum! Thanks for being here to assist all the LCB members.

Hello everyone..Great to be here.

Thanks for the warm welcome :)

Welcome to the Forum , I am sure you will like it and thank you for making yourslelf available to all myself and my fellow forum members , its much appriciated 

Just warning to other players at bCasino remove your bonus after wager requirement is meet. They call it "Virtual money"

So read carefully T&C before and think if you wanna deposit casino like this versus other casino where you can keep all you winning. I am suprise some casino still use this rogue-rules.

Also you can found small text on term like this:

"Betting on one of the following non-allowed games: Gemix, Play’n GO Gunslinger, Pearls of India, Rage of Riches, Eye of Kraken and Tower Quest

Betting on one of the following non-allowed games: 300 Shields Extreme and Medusa Megawaysen and Tower Quest

If, on review of your wagering activities, it is found that you have performed one of the above, your winnings will be removed."

So win 1000€ on some accept slot and play 0,20€ on Gemix and bcasino remove all your winning.

Accidentally sign in this and deposit.

Good afternoon, I would like to ask you a couple of questions about non-payment to players from the no deposit bonuses you offer. There are a lot of complaints about you.

There are a lot of complaints about you. I ask the LCB forum administration to invite a representative, if one is still available, to ask a few questions.

Hello coolka,

Did you have an issue with bCasino no deposit bonus? Could you please give us some more details and please private message me your casino username, so we can ask the Casino Representative to look into this.

Thank you for your response, my friend has a problem, I will ask him to write to you and provide all the necessary information to you.

You're welcome coolka.

this casino I subscribe to your link I received a birthday gift bonus. after I continue playing Got another 2180 baht, they refused my withdrawal. and delete the money in my referral account Claimed to bet over 10 percent, but I checked the bet slips, it's not there. and they cannot point out  phongwut.w@gmail.com id Minmu01

 bCasino They can't tell Which bill number is bet over the number of them?
He took my 2180 baht. Please be careful of this casino. Use bonuses of 300-400% to their tricks.

Hello Minmu01,

Thanks for your credentials. We will try to get in touch with the Casino Representative to check your account and to provide us with the update. Keep you posted.

Hi Minmu01,

We are still waiting for the response from the Casino. We will send a reminder email in hopes that we will get some update. Keep you posted.

Hi Minmu01,

Unfortunately no response from the Casino. We will send a reminder once again, maybe we get some update. Please keep posted.

Hi Minmu01,

We've been told that we need to contact Casino support to resolve this issue. So we have sent an email about your concerns and hope that we will get any update as soon as possible. Please keep posted.

Hi Minmu01,

Unfortunately no response from the Casino support yet. We have sent a reminder email to them in hopes that we will get some useful information regarding your case. Please keep posted.

Hello Minmu01,

We will unfortunately consider this case as UNRESOLVED, due to Casino unresponsiveness. Once we get some update we will re-open this complaint.

good evening dear forum I have problems with the casino Galaxyno (Removed link by moderator Berks) they do not withdraw my money from 01 11 2022 and still i haven't got my money I wrote 4 letters to them and did not receive a response from them,every time i start chatting with them they close the chat,I sent all documents for verification,I ask the forum to help in this situation,Operators lie all the time one writes that we have canceled the withdrawal, the second writes that in a couple of hours you will receive the money

user name casino fiti***

mail solomenn*****@mail.ru

Hello filter99,

Thanks for reaching out to us. We will ping Casino Representative in order to help you. Once we get some answer we will get back to you. Keep us posted.

I use to get free gifts from all these sites often but nothing anymore seems like there fading ...

Hello filter99,

We still haven't been provided with the update from the Casino regarding your concerns. We will send a reminder email in hopes that we will get some information that can be useful. Please keep us posted.

Hey filter99,

We haven't got any update from the Casino, they are unresponsive thus far, but we will be persistent and try to reach out to them. Please keep us posted.

Hey filter99,

We will consider this case as Unresolved due to Casino unresponsiveness. Once we get some update we will re-open this case.

dear forum they don't even reply to my emails ,it's been almost a month they haven't withdrawn the money yet this is some kind of horror even though they have an MGA license

Hello filter99,

Unfortunately, they don't want to cooperate and ignoring ours emails, so we are forced to close all the complaints.

User name is *****_ at Bcasino

Upon using a promo that provides R225 bonus plus 50 FS on wolf power for a deposit of R75.I played and had a total bonus amount of R374 inclusive of winnings from 50FS of R149+R225 I received as a bonus amount.i then met wagering requirements and made sure my max bet is below 10% of the R374 bonus amount.After meeting wagering requirements my total available amount was R1188 and could only withdraw R815 since the casino did minus the bonus amount of R374. The casino nonetheless rejected my withdrawal saying the bonus amount was only R149 .I then asked to show me proof of this R149 and the casino couldn't provide it.i then asked why then did the system minus R374 for the bonus amount and the casino couldn't answer me.The casino wrongfully rejected my withdrawal saying I betted over my 10% bonus amount which was untrue.The casino completed disregarded the additional bonus amount of R225 that was also included in the promo

Hello Chandre_,

Could you please send us your Casino Username via private message so we can inquire about your issue with Casino Rep?

Thank you in advance.

Hi my username on  bcasino is*****

Hello Chandre_,

Thank you for sharing with us your account details. We will ping Casino Rep in order to help you with this matter.

Keep you posted for any updates.

Hi did you get any feedback yet please

Hello Chandre_,

Unfortunately we haven't received any response from their side. We will send them a reminder email.

Keep you posted.

Hello Chandre_,

We are still waiting for a response from the casino rep. Please keep an eye on this thread.

Hello Chandre_,

We have sent another reminder in hopes that we will get a reply this time. Keep you posted.

Hello Chandre_,

Unfortunately, we will be closing this complaint as we did not hear back from the casino regarding your case.

Always an excuse not too pay out. The 4th time this year and this time I talked to them about the $1400 pending on Thursday 28th march and they said it was fine and would take up to 5 days to process but today, LOW AND BEHOLD, my withdrawal was rejected and they gave me 10 dollars back WTF! THIS IS THE 4TH TIME. deposit there ALLLL the time among boo and their sister casinos and for the fourth time when I've gone to withdraw over 1000 my withdrawal is just gone a couple days later. Live chat is a absolute NIGHTMARE sometimes leaving Mr waiting for hours. And when I do try get a resolution chat is incompetent. DO NOT PLAY HERE if u like to withdraw more then 1000$ 

Hello Tess McSquizzy,

Can you please send us your casino username/id via private message so we can reach out to the casino representative and inquire about your case?

Thanks.

Hello Tess McSquizzy,

We will close this complaint due to the inactivity of the submitter, if you get back to us we will reopen it.

Deposited $5 on a promotion. It was for 77 free spins. I have not received the free spins and cannot get an agent to reply after 2 days attempting in live chat. Emails were ignored and the only reply was completely ignoring my issue and asking me to use live chat. I sat on there for 2 hours yesterday waiting for an agent. Still did not get to talk to one. I just want my money refunded.

Disputed amount: 5$

Casino: GalacticWins Casino

Case #: 2770

Dear Nzshell,

We have received your complaint and are looking into it. Please keep an eye on this thread for further updates regarding your case.

Thank you.

Dear Nzshell,

We received a response from the casino rep stating that, unfortunately, you were not eligible for the bonus and that they are currently in communication with you regarding your refund. Could you please confirm this information?

Thank you.

Dear Nzshell,

Could you please let us know if you have received your refund?

Thank you.

Hello Nzshell,

Could you please confirm?

Since we haven't heard back from the member yet we have a response from the casino rep, we will mark this case as RESOLVED.

Hi. The casino wont accept my passport documents even if passport is still active. Tried multiple times to send the passport photos.

Casino: MrFortune Casino

Case #: 3885

Problem solved. Documents confirmed and withdraw went thru.

Thanks.

Hi Europlayer,

Thank you for reaching out to us, and we are glad that your issue has been resolved. We will mark your complaint #3885 as RESOLVED.

The KYC time for MrFortune Casino is 48 hours, but keep in mind that due to weekends, there can sometimes be delays.