BETAT Casino | Slotty Vegas | VulkanBet | GoSlotty

Sorry to hear that, damasq1963. Please private message me your casino username so we can investigate this issue further. 

you have my email adress i use for all casinos

Hi damasq1963,

We are waiting for the casino to get back to us regarding your case. As soon as we hear from them we'll let you know. 

Hi damasq1963,

We forwarded your case to the casino's new affiliate manager and we are waiting for their reply. Keep you posted. 

Dear Sir/Madam,

I'm writing this email regarding a case in which I have been victimized, something I am deeply saddened about. This case pertains to the company Slotty Vegas, which is licensed under you.

I have had several contact points with them for the past few weeks with no success. I am truly disappointed in their customer service and I will act in my best ability to pursue this case.

To briefly summarize the situation: As I opened two accounts on their website (one of which I didn't know existed at recent times because it was a few years back), they have decided to close my second account, and under their own discretion decided to return only my last two deposits, acting under article 5.6 regarding their terms of conditions. The severe problem with these actions is that I (i) Have made multiple deposits as you can see in his deposit history which are not transferred back to my bank account and (ii) the total sum of money in my account, which resulted from winning casino money also isn't sent back to my account.

The fact that my account has been closed is partly understandable, but the fact that they decided to do so without returning the money that was on the account, is perceived as an unbelievable scam, and obviously not permitted under Dutch law. In addition, it is a complete disgrace that they allow me to deposit money, but at the moment I win money and try to withdraw it, they keep my money, and forfeit the majority of the funds (and cherry-pick themselves which deposits to give back).

I hope that you, as a licensed provider for Slotty Vegas, can help me. On online review websites, I've noticed a terribly negative review consensus hanging around Slotty Vegas, so I wouldn't be surprised if you've heard more from other victims by their behavior.

There are a few possible things I suggested for Slotty Vegas to do (which I hope you can help me with):

1) They return all available funds at the time of closing back to the bank account from which it was deposited, which is estimated to be 800 euros.

2) If they, for whatever reason, don't decide to act in option 1, I demand at minimum the total deposits on that account, which are estimated to be around 350 euros.

If option 1 and option 2 are both not acted upon by them, at a minimum I will place bad reviews on the majority of casino review sites (looking at Trustpilot.nl, I certainly am not the first), and at maximum, I will decide to make it a legal case and bring it to the Dutch court.

I hope you (as a licensed provider) can help me out in this case and help bring justice to a monopolized company that considerably abuses its powers.

I'm waiting for your response.

My name is Lath Al-Jawrani and the reference number known for this case at Slotty Vegas is MSK-NCMHH-861, please reach out to me if any further information is needed.

Met vriendelijke groet / Kind regards,
Lath Al-Jawrani

Sorry to hear about your problem, Lath Al-jawrani. We are going to notify the casino rep and see if there is anything they can do about your issue. If they don't allow Dutch players then they should refund your deposit. Let's see what they say. 

stay away from this group they are scammers .after scamming your money they block you from further contact .dont use their app they implent malware on your desktop to scam you .cancelling winning bets is not the way oke .look for their reputation it is very bad.i dont understand how they are able to get into gambling forums without shame.

Still nothing I see. Bunch of scammers. How can they still exist after all those complaints and bad reviews! No wander they scam people if no one does something about it and they can get away with it!

Hi Lath Al-jawrani,

We'll send another reminder to the casino rep. Hope they will get back to us soon. 

Dear Slotty Vegas,

    I Have A Gaming Account With You with my Email id -- ajaysolanki16@gmail.com for which I have submitted my KYC Documents but after so many days passed no progress done towards my request. Also I contacted support via live chat and email but nothing works. It's Very frustrating . Plz help..

Ajay Kumar

My Request Is Resolved By Slotty Vegas In A Very Professional And Positive Way. There Response Is Very Quick And I Am Thankful To Slotty Vegas And There Support Team For Doing A Nice Job.

Hello Javish16,

Glad to hear it's been sorted out. Thank you for letting us know!

Slotty Way Is A Big Scam. Plz Don't Ever Play Here They Will Never Pay You Always Delaying My Withdrawal Request With Imaginary Excuses. At First They Processed My KYC Request In 25 Days After I Contacted Them Everyday And Provides Everything They Required. Now They Rejected Withdrawal On Documents Which I Already Submitted. Atlast They Satisfied With Answer And Rejected My Withdrawal Request Again Saying My Receiving Party Rejecting Payment In My Case Astropay. So I Contacted Astropay They Replied There Is No Problem From There Side And They Got No Request Of Payment From Slotty Way. So This Casino Doesn't Want To Pay Players. Plz Stay Away From This Casino It's A Total Scam.

Hi Javish16,

Have you received your winnings in the end or you want us to contact the casino to see what's going on? 

No I Didn't Get A Single Penny Until Now They Still Cancelled My Withdrawal Request Again and Again. It's Like A Loop.

Okay. We'll notify the casino rep. 

After So Many Interaction Slotty Vegas Accepted My Withdrawal Request. So It's Been 2 More Days Wait For Money To Reach Me. Fingers Crossed 

Okay, Atlast I Have Received My Withdrawal Amount In My Bank. Thanks Slotty Vegas Support And LCB Forum For Helping . 

Thanks for letting us know. Glad it has been sorted. 

Well? Am I ever going to have my money back or is this all a big slottyvegas joke?!

800 euros gone after I played and lost so much money! But when I win for once they scam me and take my money and blok me. What kind of legal action can I take against them because I'm done with their bs. Look at the damn reviews everywhere why on earth do they still have a license!!!!

Hi,

You posted an update saying that you received your money. Is it a second withdrawal? 

No I didn't? I had 800 euros on my account they blocked my account and gave me just the last two deposits I made.. two deposits out of like 10!! They gave me 150 euros for the deposits while I lost so much money

I see. Please private message me your casino username and we're going to notify the casino rep about your complaint. 

I don't remember my user name but my email is aljawranil@gmail.com. Thank you for your time and help Melissa!

I don't remember my user name but my email is aljawranil@gmail.com. Thank you for your time and help Melissa!

The casino rep will be notified. 

Hi Lath Al-jawrani,

The casino rep sent your complaint to their casino relevant team and they will get back to you. 

Hi Lath Al-jawrani,

Have you heard from the casino team? Did they email you?

Hi Melissa,

no I have not heared anything! No contact

Hi Melissa,

no I have not heared anything from them! :( it has been a few months and still no money

Okay. Thanks. We'll check again with the rep and see what's going on. They should have contacted you so far.