BetBeast Casino, Riviera Casino Support and Complaints Thread

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Welcome to the BetBeast and Riviera Casino Thread.

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Welcome!

Welcome to the best forum BetBeast! Happy to have you here! 

Thankyou! :)

Welcome to the forum

Welcome to LCB 

Bet beast refusing to pay my withdrawal of $1200 because I cannot supply them with a screenshot of my bank card numbers, the transaction to them, the date and merchants name. Such a screenshot doesn't exist. It's the 12/4 and they want me to view "latest transactions" and send a screenshot of a transaction made on 8/4 but after page 1 my name and all the rest of it is no longer visible. 
 

First they asked me for a bank statement with the transaction as well as my name and address visible, like they did the first time I withdrew from their casino, which I supplied them with. But all of a sudden that wasn't enough so they've asked me for something that is fumdimentally impossible to get. 

Hello Apache182,

Betbeast has stated in their Terms and Conditions that the following documents might be requested for KYC verification:

• ID card, passport, driver's license, or any similar government-issued document
• Proof of address
• Proof of deposit
• Video verification
• Phone verification
• Additional procedures potentially required

With that said, please send us your casino username via private message and we'll contact the casino representative to check your account.

Can you help 

Dear Apache, 

Please send me the email address you used to create an account on BetBeast.com. I'll personally look into it and see to get the matter resolved and the WL approved. 

Best Regards

I have met those requirements as I have been fully verified and have withdrawn from the casino prior to this request. 

Jukeboxxxx182@gmail.com. 
 

thank you

**email removed due to privacy reasons by moderator, email is forwarded to the casino rep

Hey Apache,

Please remove the email comment, no need to show your personal info. I had actually found you and was already following your case but I see that you requested cashout today, I don't see previous cashout requests for this amount on the 8th.

Let me handle this, I'll give you an update asap but don't worry the withdrawal will be sorted.

 

Hi Apache, 

So this is the issue, if you want I can also send you a detailed email to follow up.

Basically you used a different payment method through Google Pay so they want a screenshot of the transaction on the 8th and the front photo of the bank card. I had a chat with the team. 

Please send the following and I'll see to get you verified and WL processed immediately. I marked it in red so it doesn't get lost in the long message.

Could you please ask him to upload the card and the screesnhot from his mobile app with card number visible? For the card you just need to show the first 6 and last 4 digits and your name and surname on the card.

If you require any examples let me know and I'll send you via email how it should look.

Also. if you would like me to suspend your account for the time being until the withdrawal is processed let me know, so you don't get tempted to gamble your wins. I can reactivate you as soon as the WL is processed, up to you, I just want you to get all your wins that's all.

Thank you. I have tried to remove it but get error code 404? You are free to remove it if you have the capability. 

Ok I will upload the card from my mobile app. 

I appreciate your help a lot. This happens way too often. I have uploaded the card 

Also, I have uploaded exactly what is written in the red text, somehow I doubt that'll be enough 😓

Hey Apache, 

On it. Let me check and I'll follow up

They will refuse the card. I'm not sure if you need to show the expiry but I think that I can tackle to approve but you didn't cover the middle digits. I'm fixing it for you, will send you the photo how it should be sent via email for you to upload again. 

You should have received an email from vip@betbeast.com 

Let me know once you upload so I can get back to them and see to get everything verified

Hahah so even though the card numbers are there, more than what they ask for, they can deny it? That's outrageous 😂. I will show the expiry date this time too just to be safe 

It's actually for security measures, that's why they don't allow the full card number. 

All sorted. Player is verified and the withdrawal is in progress. Glad to help :)

Hello Apache182,

Please let us know once you recieve the funds so we can mark this complaint as resolved. 

Absolutely. 
incredible support rep I must say. Thank you rep and thank you LCB

Paid in full

Thank you for letting us know Apache182! Enjoy your winnings 

We mark your complaint as resolved. 

Thanks for the confirmation Apache. Always glad to assist.

Not a problem. Thank you LCB; you're doing the lords work out here🙏🏼

How do I get my winnings with the site down? I had a huge win then it asked for passport I logged out to obtain what I needed. when I went to log back on its saying the whole site is down?

Hi Luke killin,

Sorry to hear about your experience. Thank you for bringing this to our attention.

We will contact the casino rep to check what is going on.

Thank you for sending us your casino account details. We will forward them to the rep.

Hi Luke killin,

I will check the situation. Yes we are still currently offline undergoing the migration, we should be up and running by end August.

Just to point out, the warnings of closure for the migration were sent from 2 weeks before to all players followed by reminders and deposits were stopped from 5 days before closure.  

Hi again Luke,

I've just checked the account on BetBeast based on the details you sent to LCB. I don't understand why you're claiming that you had a big win and were undergoing verification as your account has literally zero activity. No deposits, no bonuses and not even the email you registered with was even verified. 

Care to explain?

I've sent all the proof needed to LCB and I shall consider this complaint resolved from my side.

Thanks

Hi Luke killin,

Since the casino was unable to find your win in your account, please check which email address your account is registered with and send it to us. Otherwise, your complaint will be considered unfounded.

The person in question has reached out to me via messages claiming that he has winnings on his account based on the email address that he had provided. Once again I told him that there's no activity on the account with that email. 

Hi Luke killin,

As we already informed you and the casino rep as well, under the email address that you provided us with, there are no winning.

Please, once again, check your casino account details for BetBeast Casino or provide us with a screenshot where we can see your winning and your casino username.

Since we haven't heard back from the member Luke killin, we will consider this case closed due to the submitter's inactivity.

I am filing a complaint against BetBeast regarding an unfair reduction of my winnings.

I participated in a deposit bonus promotion I received by email from BetBeast (“50% up to €500 + 50 Free Spins”).
On the promotional image and email I received, the maximum convertible amount was displayed as €5,000. At no point did the promotion mention any limit of “10x the bonus amount” or anything suggesting a maximum payout of only €500.

I played strictly according to the presented promotion and fulfilled all requirements. My winnings reached €2,600, which is fully within the €5,000 maximum shown in the promotion.

However, BetBeast reduced my winnings to €500, claiming a limit of “10 times the bonus amount,” which was not stated anywhere in the promotional material and contradicts what was shown to me when I opted into the offer.

This is misleading, unfair to the player, and violates fair marketing standards.
I have contacted BetBeast support, but they insist on applying a limit that was never included in the promotion I received.

I am requesting assistance from LCB to have my correct winnings (€2,600) reinstated and paid out in full.

I can provide:

• The original promotional email (PDF)

• Support messages

• My account information

• Screenshots if required

Thank you for your help.

Hi Jon57,

Thank you for taking the time to share your experience with the LCB members, and we’re sorry to hear about your negative experience.

According to the casino’s Bonus Terms:

12. The maximum win that can be withdrawn from any deposit bonus is 5000 EUR, 5000 USD, 5000 CAD, 25000 PLN, 25000 BRL, 50000 NOK, 50000 ZAR, 250000 RUB, 250000 INR, 500000 JPY, 5000 USDT, 0.25 BTC, 2.5 ETH, 50 LTC, 25 BCH, 50000 DOGE or 10 times the value of the deposit bonus whichever is lower.

This means that if 10× your bonus is less than the fixed maximum, that lower amount becomes the withdrawal limit.

To have a complete understanding of your case, please send us all the mentioned documents via private message so we can review them with all available information.

Also, let us know the amount of deposit you made to receive this bonus, and provide any proof of that deposit.

Thank you

Hello,

I did send you the needed documents via private message. 

Best regards

Hi Jon57,

Thank you for providing the additional evidence. As stated in the bonus terms:

- Bonus conditions apply.

-General terms and conditions apply.

As we have already explained, according to the casino’s general bonus terms:

12. The maximum win that can be withdrawn from any deposit bonus is 5000 EUR, 5000 USD, 5000 CAD, 25000 PLN, 25000 BRL, 50000 NOK, 50000 ZAR, 250000 RUB, 250000 INR, 500000 JPY, 5000 USDT, 0.25 BTC, 2.5 ETH, 50 LTC, 25 BCH, 50000 DOGE or 10 times the value of the deposit bonus whichever is lower.

This means that if 10× your bonus is less than the fixed maximum, the lower amount becomes your withdrawal limit.

Since your bonus amount was €50, the maximum conversion for this bonus was 10× that value.

We’re truly sorry for any confusion, but it’s always important to read the bonus terms carefully to avoid misunderstandings.

Hello,

and why they dont mention that in the promotion offer? 

Hi Jon57,

Actually, it is mentioned, as you can see in the screenshot you provided. The last two points are:

• Bonus conditions apply

• General terms and conditions apply

Hello and why they are able to write 5000 Euro in the terms but not 10x? 

Thats missleading and against fair gambling. 

Hi Jon57,

Because these are general bonus terms, and they are clearly stated in the casino’s Terms & Conditions, the winnings in question are unfortunately not eligible for withdrawal.

Based on the bonus terms provided, we will mark this complaint as RESOLVED.

We’re truly sorry for any confusion, but it’s always important to read the bonus terms carefully to avoid misunderstandings.

Yeah but however with this rule they argument I recieved 150 Euro Bonus funds. So 10x is 1500 Euro not 500 Euro....

Hi Jon57,

We received confirmation from the casino rep that you withdrew €525; this is the maximum amount you could receive from that bonus.

The bonus you used was 50% up to €500. Since your deposit was €105, your bonus amount was €52.50. The maximum conversion for this bonus is 10x the bonus amount, which equals €525.

If you have any further questions, feel free to let us know.

Hello. I have been waiting 2 weeks for withdrawal from Betbeast. I only received one email for verification and one more email where they tell me that my question will be answered. There is no communication with the casino. They ignore all my  emails and live chats only replies that they will forward my request to another department. Cn you help me please. I have 1080 euros in my account and the process seems painfully slow.

Hello ickovci,

Please note that according to BetBeast Casino’s Terms & Conditions, the review of KYC documents may take up to 30 working days from the moment all requested documents have been submitted. This is a longer timeframe than usual, but it is stated in their policy.

Additionally, we would like to draw your attention to the fact that, according to the casino’s Terms & Conditions, Bulgaria is listed as a restricted country. Unfortunately, this may significantly affect your ability to withdraw your funds, as the casino reserves the right to enforce their Terms in such cases.

We understand that it may seem confusing, especially since you were able to register and deposit despite the country restriction. However, it is always important to carefully review a casino’s Terms & Conditions before registering and making a deposit, as all players agree to them upon account creation.

Given these circumstances, there may be limited options available in this case. However, we can still contact the casino representative for further clarification, particularly considering that registration was possible despite the restriction.

Please send us your casino username via private message so we can proceed.

Thank you.

Hello ickovci,

Could you please let us know if you have seen our response?

Thank you.