BetRebels Casino Support and Complaints Thread

Hi All,

My name is Thom and is a pleasure to be here at the LCB Forum representing BetRebels Casino.

Betrebels is dedicated to creating an enjoyable and safe environment for players, and is constantly innovating to ensure the delivery of world-class online gaming products. We pride ourselves in being an industry leader in mobile gaming and offer an extensive range of slot, casino and live table games.

Our mission is to offer our customers a high quality, dynamic, entertaining, and broad-ranging gaming experience in a secure and regulated environment and reward their loyalty with many daily/weekly/monthly offers.

Any questions, feel free to contact me anytime.

Welcome to LCB Thom! Thank you for being available to assist our members! 

Welcome on board Thom. 

Hi Thom, welcome to LCB! Our members will be pleased to have you as BetRebels Casino Rep!  

Welcome Thom! 

Hi Thom,

Welcome to the forum. 

Hi guys, thank you for your welcome and nice words and I will always try from here to answer your questions or help if you have any problems

Welcome to LCB, Thom! Hope to be useful to each other and many promo games from your casino!

A weird casino

Casino Rep do not answer, sent twice my document for verification but received this email:

We would like to remind you that your Betrebels account has been Suspended .

Please note that in accordance to the requirements of our Maltese Gaming licence, in order to verify and activate your account, it is required by the rules that you send us a copy of your passport or a valid identification document, as well as a proof of address (such as a recent utility bill of Electricity, Water, Heating, Gas, Telephone or Internet).

Fortunately, I have not made a deposit

Dear maiwen63,

Betrebels like any casino has a KYC department that is trying to do its job in the best possible way. They have replied to your email and requested some additional documents. Please provide those documents to them to activate your account.

Have a nice day,

Thom

Hi Thom,

I sent a copy of my identity card but he asked me to send a copy of my passport too.

however, I received an email from cs@betrebels.com who asked me to send a copy of passport or a valid identification document.

My passport is no longer valid, validity date completed.

An identity card is required to justify his identity but the passport is a travel document.

Dear maiwen63,

Your account has been activated.

Have a nice weekend,

Thom

hi, i have a problem with Rebels Gaming Limited and casino winmasters which has the same licence with BetRebels Casino in Greece.

The casino has agreed to refund my deposits since there was a self exclusion matter with betrebels since April but Rebels Gaming Limited hasnt fully refunded me yet. They said they would refund me in installments ( which i found really strange) but since June they stopped giving my money back to  me. They gave me back only a small amount from my deposits.

Rebels Gaming Limited not only accepted my deposits that they shouldnt, breaking the responsible gambling rules, but they dont want to give me my deposits back although they agreed that they were wrong.

Can the rep help?

@pascal79 - The rep has been notified. Hope we'll get the answer soon. 

@pascal79 - just a quick update. The casino is looking into your case, the issue has been sent to the relevant department and the rep is going to update us as soon as she gets the info. 

tnx Melissan

btw dont they need any acount details?

They recognized who you are based on the complaint. However, please private message me the username. 

@update, today the casino returned my deposits at last, after 6 months of waiting,problem solved.

Tnx  MelissaN and casino rep.

Glad to hear that. They emailed us as well. 

I registered an account at betrebels.com.
Deposited and played then won.
I first emailed my bill and id to documents@betrebels.com twice last february.
Then I emailed again last march my bill and passport.
I emailed the about it but I did not get reply.
They rejected the bill so I sent new bank statement.
But they rejected the bank statement which is original bank statement in original format.
I have been emailing documents@betrebels.com
and cs@betrebels.com.
Also live chat offline so I send many messages but no reply.
I sent multiple bill to verify my address but they do not reply back about it.
My account balance is 25 euros which I won last february and today is the month of may.
I lost all contact to them and now they suspended my account.
Please help me contact them.

Hello nongsong,

Could you please send me your casino username in PM inbox and we'll contact the casino regarding the issue you're having with them. 

Hello nongsong,

If you want us to help you with this issue you're having at Betrebels Casino, please send me your casino username in PM inbox and we'll get in touch with them. 

If you've already resolved this issue by yourself, please let us know.

Hello

I have a long standing issue with betrebels.

I won a 1000 with my own deposited money.

They asked me to provide

- Passport

- Driver license

- utility bill

-picture holding my id

-6 months hisotry of skrill

- proof of deposit method to skrill

- 6 months history or my deposit method to skrill

I provided all of this to them. No out come and keep asking me for more documents. They just did like I won 1 million euro. as it's only a small deposit and a small win.

I hope the forum can help me find out what they actually trying to do.

Hello Hartman1992,

Please send us your casino username via private message if you would like us to get in touch with the casino on your behalf.

Hello Hartman1992,

Thank you for sending your casino username, we'll contact the casino on your behalf and inquire about your verification. Please keep an eye on this thread for any updates.

Hello Hartman1992,

The Casino Representative provided proof of your attempts to send fake documents. Consequently, we consider your complaint closed.