betsio.com Casino Support and Complaints Thread

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Here you will get all the necessary information and support on crypto casinos. Bets.io

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Welcome to our forum, Bets.io Casino Representative! 

Welcome to the LCB forum!

Welcome to the BEST gambling site 

Hi Bets.io,

Welcome to LCB Community, great to have you here! 

Welcome on board! 

Welcome to LCB

Welcome to the LCB forum 

Thanks for signing up! Glad to have you here 

Welcome to LCB, happy to have you here to assist our dear members 

I received free bonus spins (related to a tournament). I did not deliberately participate in the tournament, I made the spins, I made legitimate winnings. The casino removed the winnings claiming that the bonus was granted by mistake. I acted in good faith. I used the bonus that appeared in my account without knowing that it was by mistake. I did not act in bad faith, abuse a glitch or attempt to hack. I did not force the granting of a bonus. The bonus was credited automatically - the error was in your casino's system, not mine. Therefore, an ordinary player would not have known that it was an error. The game was processed normally and the spins were accepted, the games ran normally and the winnings were counted. The casino processed and acquired the gameplay as valid until the moment of the refund. The bonus was exclusive to tournament participants and I, as I was not registered, should not have received it. I would like to request a formal explanation in writing: Why was the bonus granted? What specific rule was violated? Where is this in the terms and conditions. What clause says that only those who register for the tournament will be able to use the spins? If there is none, it was an open offer and not restricted! IF THERE ARE NO FAIR ANSWERS, I HAVE FULL RIGHT TO THE WINNINGS AND BONUSES, REGARDLESS OF YOUR MISTAKE!

Disputed amount: 2400R$

Casino: Betsio.com

Case #: 3271

Hello Leandro Gomes,

Thank you for bringing this to our attention.

Your questions are valid and understandable. We have forwarded your complaint to the casino representative and requested a detailed explanation regarding this case.

Please keep an eye on this thread for further updates.

Нello Leandro Gomes,

Thank you for contacting us.

Let me clarify the situation with the Tournament 75 FS Reward bonus awarded as part of the internal "Crypto Cruise: Paradise Party" tournament. This bonus was awarded due to a technical error. According to the terms of the tournament, participation in it is possible only if there are bets placed on real funds during its validity.

Unfortunately, no corresponding deposits were recorded on your account for the specified period, and therefore participation in the tournament could not be counted. We discovered the erroneous bonus accrual as part of an internal audit and canceled it in accordance with the paragraph of the rules. I am attaching the necessary screenshots 
We understand that the situation may be confusing, especially if the error was not your fault. However, it is important to note that the bonus should not have been credited initially, and its cancellation is a corrective action consistent with our policy and terms of use.

We hope for your understanding and assure you that we always strive to act transparently and in accordance with the rules.

Sincerely, the Support Team Betsio.com

Hello Leandro Gomes,

Could you please confirm if you have seen the rep's response?

Thank you.

Since it's been more than 48 hours and we haven't heard back from the member, yet we have the response from the casino, we will mark Case #3271 as resolved.

Yes, I saw it now, but I didn't think what was done was fair at all! I'm sorry for the delay.

Bets.io is a black hole crypto site they stole $15,000 of my money. They arbitrarily closed my account and told me too bad. They seized my money and made up I violated their terms and conditions as a pretext to steal my money. They have stolen $15,384 for money I could used to pay bills! Please help me expose this scam web site and get my money back

Disputed amount: 15384$

Casino: Bets.io

Case #: 4101

Bets.io confiscated $15,384 from me without cause and refuses to pay out. They have closed my account without cause and told me nothing. They have committed robbery. I will not rest until they refund my deposit or my money. They have stolen my money! I have not done anything and they have a history of confiscating peoples money and not paying people out. This is a rogue scam website that induces people to deposit and doesn’t payout. They claim people violate their TOS and then just steal peoples money. They have stolen $15,384 of mine. I want my deposit back. I need this money to live and to eat. Please help me

Disputed amount: 15384$

Casino: bets.io Casino

Case #: 4107

Bets.io closed my account and stole my balance $15,384, without cause. They are not a legitimate gambling website. They are a rogue operation that steals customer deposits and makes excuses and lies. They have stolen a large amount of money from me and I was stupid to believe them that they were a real casino.

These stories of them arbitrarily closing and stealing customer funds are nothing new. If nobody does anything they will continue going and scamming and stealing customer funds. 

Hello Crankywagon,

We’re sorry to hear about your situation.

Could you please provide us with more details so we can better understand what happened and try to assist you further?

Could you please clarify:

• Does this relate to a deposit or a withdrawal?
• What exactly happened leading up to the account closure?
• Was your account fully verified (KYC completed)?
• Did you receive any official explanation from the casino via email regarding this decision?

Thank you for your cooperation.

Interesting proposition, especially with the 24/7 support and focus on cryptocurrency privacy. Weekly races without wagering sound different. I'm curious to try the platform and see how the withdrawals and gameplay are. If I decide to give it a go, I'll share my experience here.

Hi Crankywagon,

Could you please let us know if you still need our assistance? If you do, please provide us with more information about your case so we can assist you more accurately.

Since we haven't heard back from the member, we'll consider Case #4107 CLOSED due to the submitter's inactivity.

Initially, I didn't have high expectations for bets.io. I simply planned to use it for a few days before deleting the app. However, I was pleasantly surprised by its reliability. I didn't experience any bugs or significant slowdowns during matches, and the early withdrawal feature worked reliably. My conclusion is simple: read the rules carefully, avoid creating fake accounts, and play honestly, and slots will remain a truly enjoyable experience.

I did not get noticed. They closed my account citing no reasons and stole my funds how do I show pictures?

account was closed with a large balance citing no reasons, except to steal my deposit.

they delayed and delayed cash outs and made me do kyc even though it's a scam crypto casino. They saw I wanted to cash out and made it impossible but I obliged all their KYC requirements.

fully verified despite their ridiculous requests where I have the emails such as lined paper.

no explanation and no reason for account closure and fund seizure. It was not even winnings, it's my money!

They are theives and steal deposits for no reason.

Bets.io is refusing to cooperate or even respond to my dispute.

Bets.io has posyed fake reviews of themselves on other site

Is Bets.io gonna help or respond to the complaint?

They arbitrarily closed my account and do not process withdrawals. Once they have your money your done for. They have people post fake reviews everywhere. These "positive" reviews always follow the same pattern. 
 

This website will be exposed 

Hello Crankywagon,

We initially closed your complaint as we did not receive any further response from your side. Kindly follow this thread for any future updates.

Based on the screenshots provided, the casino is referring to Clause 11 of their Terms & Conditions:

11. If the Company has reasonable grounds to suspect that a Player has engaged in fraudulent, abusive, or unlawful conduct, including but not limited to the use of advanced predictive algorithms, automated betting software, exploitative betting patterns, unauthorized access tools, or any other manipulative techniques designed to gain an unfair advantage, the Company reserves the right to suspend the processing of any withdrawals and temporarily withhold winnings pending the completion of an internal compliance review. The Company may, at its sole discretion, require the Player to provide additional verification documents and cooperate fully with the investigation. Should the investigation substantiate any breach of these Terms, the Company reserves the right to declare all wagers, winnings, and bonuses void, terminate the Player’s account, and take any further action necessary, including reporting the matter to relevant regulatory and enforcement authorities.

Additionally, as the casino has stated that their decision regarding your case is final, please note that our chances of intervening further are quite limited.

That said, we will still reach out to the casino representative to request a more detailed explanation of what occurred, and we will update you as soon as we receive their response.

Thank you for your understanding.

Cookie17 wrote:

Hello Crankywagon,

We initially closed your complaint as we did not receive any further response from your side. Kindly follow this thread for any future updates.

Based on the screenshots provided, the casino is referring to Clause 11 of their Terms & Conditions:

11. If the Company has reasonable grounds to suspect that a Player has engaged in fraudulent, abusive, or unlawful conduct, including but not limited to the use of advanced predictive algorithms, automated betting software, exploitative betting patterns, unauthorized access tools, or any other manipulative techniques designed to gain an unfair advantage, the Company reserves the right to suspend the processing of any withdrawals and temporarily withhold winnings pending the completion of an internal compliance review. The Company may, at its sole discretion, require the Player to provide additional verification documents and cooperate fully with the investigation. Should the investigation substantiate any breach of these Terms, the Company reserves the right to declare all wagers, winnings, and bonuses void, terminate the Player’s account, and take any further action necessary, including reporting the matter to relevant regulatory and enforcement authorities.

Additionally, as the casino has stated that their decision regarding your case is final, please note that our chances of intervening further are quite limited.

That said, we will still reach out to the casino representative to request a more detailed explanation of what occurred, and we will update you as soon as we receive their response.

Thank you for your understanding.

Thank you for your response. It appears they are open to some sort of compromise now that this is getting some publicity on multiple forums. I am a coveted player at many other websites and have never cheated or used any device. I didn't even win that much money there. I don't even know what they're talking about and their terms and conditions do not say you can steal a deposit.
 

What they've done is stolen my deposit. It's not even winnings. I'm concerned about here . Thank you for your help

Furthermore, it appears other website is being paid by them as they have a ridiculously good score at other website and obviously fake 10/10 reviews are constantly being posted.

Hi Crankywagon, 

We have not yet received a response from the casino representative, so we’ve sent another follow-up.

We will reach out as soon as we receive any update. 

Thank you for your patience.

The license stated in the review is also invalid:

https://verification.anjouangamingboard.org/validate?domain=bets.io

Hi Crankywagon, 

Thank you for sharing that information with us. 

We will check with the casino rep and get back to you with any update we have. 

Thank you for your patience! 

They wrote an email saying they are gonna steal my deposit, and coming up with fake reasons for stealing, others need to be warned

Hello Crankywagon, 

We have received an update from the casino representative with a gameplay overview report as a proof of T&C violation. 

Based on the evidence provided, unfortunatelly, we cannot intervene further on this matter.

That being said, we will be closing Case #4107 and marking it as resolved on our end.

Thank you for your understanding.

What evidence? I didn't do anything and they stole a deposit! They're also making things up that are not true! It's a deposit! It's not even winnings!

They wrote me an email with made up things saying I played from a restricted country. I didn't do anything I barely played I wanted to see if they process cash outs which they do not! 

Hello Crankywagon, 

Unfortunately, due to privacy and security policies, we’re unable to share any further details beyond the information provided by the casino.

The final decision remains on casino's end, which unfortunately limits our ability to intervene further.

Thank you for understanding. 

The information they've provided is fraudulent. They also sent me an email claiming I played from a restricted country which is a total lie. How can you trust what they are saying?

Hello Crankywagon, 

We understand your concern.

However, the evidence provided by the casino representative appears to be in line with Clause 11 of their Terms & Conditions, which allows the casino to withhold winnings and suspend withdrawals if there are reasonable grounds to suspect fraudulent or abusive activity.

Given this, unfortunately, there is nothing further we can do on our end regarding this case.

Thank you for your understanding.

They're claiming different things and lying. Which one is it? Did I commit "abuse" or a wrong country? They're using any excuse and blatantly lying. 

In zero situations is it appropriate for the casino to steal customers deposits 

This company is par for the course of lying and making things up. Until they are shamed they steal peoples money and you guys aren’t gonna do anything about it.
 

Whatever they showed you is as fraudulent as their website. If people want to be robbed and not be allowed to withdraw enjoy playing here...

I'm not asking for winnings! I just want my deposit back! They stole my deposit on things they won't show or say and probably whatever they showed you is fraudulent 

Look at the torment they put others through at trust pilot! For you to take the word of a known scam website is abhorrent! https://www.trustpilot.com/review/bets.io

Hello Crankywagon, 

Please note that as per casino's Terms & Conditions: 

1. You acknowledge and agree that the Company generally offers no refunds of the funds deposited to your account.
The Casino reserves the right to retain payments, if suspicion or evidence exists of manipulation of the casino system.

Additionally:

Please bear in mind some games may be unavailable in certain jurisdictions, as required by policies of game providers which may change from time to time.
We can not guarantee that any returns, deposits, winnings, or bonuses, which residents of the countries restricted hereunder have gained or accrued using any means of encrypted connections over the Internet with the purpose to falsify their geolocation, would not be forfeited and may not be reclaimed by us on demand. Such actions on the part of the players will be regarded as a violation of these Terms and Conditions and we reserve the right not to open, suspend, close your account, withhold payment of your winnings and apply such funds on account of any damages caused by you.

We do our best to assist the players, however, as the casino has stated that their decision regarding your case is final, we are not able to intervene further, and we will mark case #4107 as RESOLVED. 

Thank you for understanding. 

So in other words, the casino can arbitrarily seize customer funds if they feel like it. And you will not intervene or warn anyone else about this rogue website’s behavior? I have done nothing wrong, I did not do anything besides play, and I did not play from a restricted country. Bets.io has thrown out every excuse, seized my funds, and stole my money and you guys are doing nothing about it. This is a rogue website and whatever fake thing they showed you is fraudulent. This is a website that doesn’t process cashouts for people, seizes customers deposits for no reason, and doesn’t allow people to cash out. That’s not an experience anyone should have to go through. Stay away from this rogue casino