Betzest

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Last post made 1 year ago by Sydney
Betzest
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  • Betzest
  • Malta Casino Rep 32
  • last active 1 year ago

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  • Betzest is a new online Bookmaker and casino 2018 operator that made a phenomenal step into the online industry. With gaming veterans behind the scene, Betzest have already been able to establish themselves as one of the most trusted and reliable gaming companies in the market.

    Betzest promises to be the next Sportsbook giant offering, No deposit bonuses, Free Bets and the best odds on worldwide sport events. Fans of live betting will find thousands of betting markets and a variety of lifetime odds on any sports. On the other hand Betzest Casino players will be spoilt for choice by the vast variety of quality slots and table games along with a Betzest branded slot. Combined with No deposit bonuses and Free Spins that are Wager Free, customers will enjoy an exciting casino and live betting experience.

    In our aim to provide the best service online we also offer the unique and exclusive support guarantee. Our support team is available through e-mail and live chat. Please visit the support section for further details.

    With a solid product range and unique customer support, Betzest becomes the obvious choice for gaming enthusiasts all over the world!

    Thank you for choosing Betzest.com as your preferred choice of online gaming. We hope you enjoy playing with us, and if there is anything we can help you with please do not hesitate to contact us.

    Our e-mail contact info
    Customer support: support@betzest.com

  • Welcome on board Betzest. Thanks for joining our forum. heart

  • Welcome to LCB forum Betzest! Thank you for being available to assist our members! smiley

  • Welcome to the LCB forum Betzest.  Your introduction and assistance, if needed, will be greatly appreciated.  

    Thank you!

    2Late4Meangel

  • Welcome..

    I would suggest either fixing the mobile verification for Canadians or at the very least, not making the $5 NDB dependant on it. Being told by support both live and through offline emails that you're working on it and will contact by mail with updates and then a month or more going by and never being contacted has a way of turning a player away ;-)

    If the very offer you're using to get people through the door is causing issues.. one can only question the potential hazards in depositing, KYC verification, withdrawals, etc etc.

    Cheers!

  • Hi burlax,

    Please private message me your casino username so that we can ask the Casino Rep for assistance.

  • Hi burlax,
    Thank you for the update, glad we could help! heart Please have in mind that your initial (complaint) post will remain in this thread, however, we consider it closed since it has been successfully resolved. 

  • Good day,

    I am trying to withdraw 22 265$ CAD since September 9th from Betzest but they keep delaying payment without provide a timeframe. They tell me my money is safe and not to worry because I will get my money and that it could be a fast resolution or it could take time?? Not sure how that is promoting fair play?

    Before making my first deposit on the site, I went on live chat and clearly explained that we are unable to receive payments on Visa in Canada and they reassured me and told me not worry since Betzest will find an alternative solution. So I went ahead and made a deposit of 1452,62$ on September 6th and won. They made the business decision to close my account which I respected since they agreed to let me withdraw my winnings (22 265$)

    Then when the time came to withdraw, they told me to make my withdrawals to my Visa card to start and that if it did not work, they would find an alternative solution. I did not understand why they would ask me to withdraw to Visa since it does not work in Canada and most betting sites know but I did anyways just to respect their request.

    They are using the excuse they respected their terms and tried to pay my Visa???

    After this incident, they requested me to send a bank statement which I did and now I am being told Bank Transfer is not yet available. The Bank Transfer option is clearly available on their website as a withdrawal option and the delays states 2 to 5 business days. Proof available on their site.

    Finally, they recently added MuchBetter to the list of payments and I told them I would make the minimum deposit in order to withdraw my money to my MuchBetter account but they said that they only have the option to deposit which is false.

    IMPORTANT INFO : I asked my friend to ask live chat with if he can withdraw via MuchBetter if he made a deposit with that option and they confirmed he can. Here is the answer :

    [11:06:38]      Client : : I use MuchBetter CANADA so I can use that ya
    [11:06:47]      Betzest Agent : : since you are going to use muchbetter to deposit its gonna be the same method to withdraw 

    I have never experienced a situation like this and I have played on multiple sites. I have never sent any complaints in the past and have always solved my issues directly with the gaming provider. I have been very patient and professional throughout the process .

    They can easily fix this delay by paying my money via MuchBetter or Bank Transfer.


    Thank you and have a nice day

  • Hello DOcn2020,

    Could you please send me your casino username in PM inbox and we'll contact the Casino Representative. 

  • Hello DOcn2020,

    Thanks for providing us with your casino username. We've sent an email to the Casino Representative and asked him to reply in this thread.

  • Hello Sir,

    We are very sorry for the incovenience

    I investigated on this issue and this it seems to be a sportsbook matter.

    Since i am the Casino Manager, i will follow up and let you know ASAP the status of your case.

    Kind regards

     

  • I will be awaiting your response.

  • Dear DOcn2020,


    According to our records, you won a substantial amount on the 9th of September 2019.

    Our financial department processed your withdrawal request right away (within 1-3 minutes time frame from the request), on the 9th of September 2019, however, your bank rejected the payment. We provided proof of this payment processes to the forum administrators. We can also send them via PM directly to you. It proves that we have tried multiple times to complete this transaction.


    That said, our financial department are doing everything possible to find an alternative payment method that will work and settle the payment asap. You can always get in touch and get updates about the payment directly from our financial department.

    Finally, should you have any additional questions please do not hesitate to PM through the forum and I will gladly assist you.

    Thank you very much for understanding,

    Kindest regards

    Casino Manager

  • If you read up, you will see that prior to making a deposit this was mentionned on live chat since we are UNABLE to receive payments on Visa in Canada and they told me not to worry.

    I would have never made a deposit if I couldn't withdraw. It's only logic don't you agree?

    If someone you don't know tells you, your money is safe and to not worry because you will get it but tells you I don't know when. How would you feel?

    I will update this thread until I receive my money.

    If I receive my money soon, I will see that you are working towards a quick resolution.

  • Dear Sir,

    We understand your frustration, we are very sorry,  and as i mentioned, the finance department is working toward the resolution.

    Regarding your deposit,according to our records, our agents have mentioned to you before to make the deposit, on 22'08 PM and i quote " You can make a minimum deposit with another of our methods and then use the same method to withdraw" on 6th of September, and you still went ahead and deposited with Visa on 22'45 PM on the same date. 

    Regarding the Muchbetter method, an informative email has been sent to you right away after you spoke with our agents. 

    Nevertheless your case will be resolved soon enough and please get updates directly from our finance department.

    Having said that, please do not hesitate to contact me regarding any other issues you might have

    We are very sorry again for the inconvenience,

    Kindest regards,

    Casino Manager

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