bgo Casino, Power Spins, Vegas Luck, Chilli Casino, 7Casino

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Last post made 4 years ago by Prince Bhasin
bgo
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  • Hi All ,

     

    Newbie here.

     

    Please get in touch if you have any bgo related queries!

     

    Updated 17th March: Power Spins added to the LCB lists

    Updated 11th November 2018 - Vegas Luck added to the LCB lists.

    Updated 25th June 2019 -  Chilli Casino added to the LCB lists

    Updated 22nd August 2019 - 7Casino added to the LCB lists.

  • Hi bgo!

    Welcome on board. We're glad you are here with us. smiley

  • Made this account just to post this review, as I want to warn people about using BGO.


    Basically I withdrew £1,135.00 pounds on the 20th Oct 2019. It got approved and I was sent an email on the 22nd saying "Your funds have now been processed and should be with you shortly. If an online wallet was used to withdraw such as PayPal, your funds will be available instantly. "

    I withdrew with Skrill, and expected the money to be in my account after a day or two.

    After a couple of days I reached out to their customer service and asked why this was taking so long, it had now been 4 days. I was told it would take 4-5 days, so I went ahead and waited. It has now been 10 DAYS, and there is no money in my Skrill account.

    I contacted BGO and they kept saying the payment was APPROVED, but never directly said it was sent. They told me they contacted Skrill and appearently Skrill told BGO they cannot help them, and allegedly told BGO that I MYSELF had to reach out to them. Which I did. Apparently there is nothing on its way to my account.


    Attached is Proof (written statement) from Skrill that BGO did in fact NOT send any money to my account. Please note it has now been 10 days since it was "allegedly" sent from BGO.

    I contacted BGO again today, and they are saying they are ENDING all correspondence with me until Skrill contacts them regarding my account. Why is that Skrill's responsibility to contact BGO? They have no reason to? BGO has NOT sent me any money and using this as an excuse. They also have not provided me with a Transaction ID, because it does NOT exist.


    They still claim Skrill needs to contact me even AFTER I sent them proof that Skrill stated BGO has not made any transactions that were sent my way.

    Why would skrill even consider contacting them? They have no reason to as there was NEVER any money sent. There is no issue?


    "Thank you for your patience regarding this matter.

    What is this? Surely if the money was sent they would have an transaction ID to be able to locate this payment if it ever went through. That us what the accounting department in every company is for. Every payment is accounted for and should be able to be tracked.


    They are basically saying they can’t discuss their own payment with the provider that they allegedly made? It sounds to me like they never sent it to me in the first place, and I am 100% sure they did not. They have been ignoring my emails with proof I have sent. And use the phrase ""Once you have explained to them to allow us to discuss this with them, we can then proceed. Until this point and until we hear from Skrill on your behalf this will be the final correspondance we will have with regards to the matter."


    Why would skrill even consider contacting them? They have no reason to as there was NEVER any money sent. There is no issue?


    What kind of joke is that? Horrible casino. Avoid at all cost!!

  • Hi michalg95,

    We've asked the Casino Rep to look into your case. Keep an eye on this thread for the updates. 

     

  • Tania wrote:

    Hi michalg95,

    We've asked the Casino Rep to look into your case. Keep an eye on this thread for the updates. 

     

    Thanks Tania. But they will just reply with: "Once you have explained to them (Skrill) to allow us to discuss this with them, we can then proceed. Until this point and until we hear from Skrill on your behalf this will be the final correspondance we will have with regards to the matter."

    They are not trying to resolve this issue, they are only looking to not pay me and make up lies that its been sent and its Skrill's fault. Even though I provided them proof with statement from Skrill there have been no money ever going my way.

  • Got paid today, solved!

  • michalg95 wrote:

    Got paid today, solved!

    Glad to hear that, thank you for letting us know! smiley

  • Congratulations on ur payout. I had a payout from this one casino that took 3 months to receive. Finally!. Time to play some more lol!

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