BitcoinCasino.us Support and Complaints Thread

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Welcome to Bitcoin Casino!

Welcome on board BitcoinCasino_US. Thanks for joining our forum. 

Welcome to LCB forum BitcoinCasino_US! Thank your for being available to assist our members! 

Welcome to the forum BitcoinCasino_US! 

Ah yes, BitcoinCasino_US, welcome to the forum!! I look forward to playing at your establishment!!

ATTENTION: Anyone who has played in this casino may have been ripped off on their winnings as I was. I played SIC BO (macau) and wagered on the 3 dice to come up 6,6,5 which equals 17. At the number 17 itself pays 50 to 1, so does the wager 6,6,5. However, according to the wit and wisdom of "Mark" is must come up in the exact order which is listed on the game replay of 5,6,6. What he does not realize is there is no bet for 5,6,6 and that in fact the bet for 6,6,5 encompasses the 5,6,6 as well as the 6,5,6 wagers since there is 3 possible outcomes for that bet. Therefor ripping me off 50 to 1 on my wager by not paying me. As a matter of face I brought this to his attention. And his way to solve it was to disconnect chat. The ignorance and incompetence and thievery at this casino should be avoided at all cost. And if you happen to be like me, you may want to go back through everything you have wagered at this casino to make sure you were properly paid for and not just stolen from. BITCOINCASINO.US I Hope this post costs you more than that stolen bitcoin from me.

Hello kingmhyq,

can you please private message me your casino username and we will try to reach out to the Casino Rep regarding your account? 

Please have in mind that Bitcoincasino.us is blacklisted on our site due following reasons: " No license, player complaints, customer support is rude, and the rep had the cheek to private message LCB members offering them a free chip for signing up directly with their website instead of LCB's."

Please read the complete information HERE. 

Hi kingmhyq,

Thanks for providing your casino username. Your account details have been sent to the casino. Keep you posted. 

ii have screen shots, did you want them?

You are welcome to provide screenshots in a private message as well. 

This one is of the game played. Note the second from bottom i bet 665. It came up 566. It has to be exactly those three numbers. Two x 6 and one x 1. Mark is saying it has to be in exact order which is not the case. It oays 50 to 1. Just the same as the total number being 17. Those three numbers equal 17. 17 pays 50 to 1 as well. Also there is no exact number for 566 just 665. Thats because it can be in any order otherwist the odds would have to be 150 to 1.

Here are the rules for the game from the internet. It says that it must be exactly the numbers for this bet. 1x5 & 2x6. Which is what i had. Just in a different order. I dont know how you can roll 3 white dice at the same time and determine an order to them. But as the next screen shot shows there are 3 ways to win. Meaning 566, 656, or 665

I have a set of their rules as well. It says it must be exact to win the bet. Which it is exactly thise numbers. It doesnt say must in in any sort of order. Because there is no bet for 566 or 656 exactly since 665 covers those rolls as well. But the screen shots are too large to send to you. If you go to their website and click craps and choose sic bo macau then the group of numbera in the bottom left at 40 to 1 you will see what i mean about the groupung of numbera. It does it for ever group. Theres a 224 but not a 242 or 422. For example.

Thank you for posting the details, let's see if we will get any feedback from the casino. 
Keep an eye on this thread for the updates. 

I also found on their instructions on the game itself: "Specific Double and Single Number Combination xxy" "Two of the dice will show a specific double and the third die will show a specific, different number. For example 2-2-4" "50 to 1" Therefore 6&6 is the specific double while 5 is the specific different single number. but they have stopped me from live chat and and have not responded to emails. I presume this is because when other people realize this casino has been not paying on every winning wager, it will ruin them for sure. But by not paying me my winnings, they are forcing me to disclose this and hopefully others will also check to make sure they were paid properly.

Hello kingmhyq,

Another reminder has been sent to the casino regarding your case. Keep you posted. 

Just an update - Player kingmhyq informed us through a private message that his case has been resolved and that he received his winnings. 

i just hasd a issue with bitcoincasino.us. i have been playing for a few month as well they gave me a few cash out with in 24hr of my request. but i starting playing bigger 4.5 mbtc to 22.mbtc. i ended up with over 9 bit coins started to request 1.2  little by little they started givingme a issue they dod pay a few. not what they took they ended up taking 9 bit coin and. change i dont know what to do they closed my account a took my funds. i need some help i want to know where they are based i did who is  it comes up at a domain name in chicgo in the states i called they number some chinese guy no eng.  i need any info  

HI hflow,

Sorry to hear that. Please note that this casino is blacklisted on LCB due to numerous complaints, no gaming license, unresponsive casino reps etc. Unfortunately, there's nothing we can do to help you. You can check out our review page for more info. 

We also advise you to take a look at the list of casinos that are on LCB Warning list. 

hflow they are operating under direx n.v. which is located in cyprus. gl

I was dissapointed to this casino didnt give a Deserve vip bonus that they give... 5 free spin is was just not Good to treat for vip trusted players

We advise you not to play there since this brand is blacklisted on LCB. Please check the review page. 

I think need to get alert some playing in bitcoin casino.us they will get a wrong find playing they not healthy to play there i promise!!!

Maybe that casino is going to get scam it i feel it when i play it again there

Thanks for your feedback. Hope not many players will play there and save yourself trouble. 

I have a terrible experience with this casino. Criminals imo.

I made a deposit and won big money. They told  me i had a bonus to turnover, which i then did.

After i had turned over the bonus and made a withdrawal they come up with this:

Bonus from sweden is not available so we confisticate your winnings. I told them i hadnt asked for any bonus and they admit they had given it to me accidently!!!

Sooooo thats the most stupiedest thing ive heard not to give my money when all ive done was depositing, play and win. They did wrong! They gave me a bonus i didnt ask for!!

No need to say more. No normal human think its not a criminal act from their side.

Hi Putriken,

Sorry to hear you are having the issue with this casino. Please note that it is blacklisted on LCB due to numerous complaints, no gaming license, unresponsive casino reps etc. Unfortunately, there's nothing we can do to help you. You can check out our review page for more info. 

We also advise you to take a look at the list of casinos that are on LCB Warning list. 

 I was having fun playing and actually winning a little for once. Then all of a sudden I was kicked out and my account was disabled. I contacted chat and they couldn’t tell me anything. I attached screen shots of my conversation. Please help me here. At least let me withdraw my winnings or refund my deposits if you guys are going to disable my account.

This is disheartening. I’ve played with you for years!!!  

I'm a VIP player and I love you guys!  I have brought other people to you and bragged on how awesome you are!!  

Please see screen shots attached and help me.  Money doesn't grow on trees... especially these days, so please at least let me get my deposits back or at least withdraw my balance.  
 

Jonathan Abdoo 

Jonathan Abdoo please PM me your casino username and we will ask for updates on your case.

My user name @bitcoincasino.us is

Hello Tanya Sanchez,

Thank you for reaching out to us. Could you please export what kind of issues you have with this brand, so we can help you by reaching out to Casino Rep?

I made 2 deposits 1st on 7.20.23 wich shows pending on my account

2nd on 7.28.23 Wich I have yet to receive either one of them on my account balance 

Hello Tanya Sanchez,

Thank you for sharing your issue with us. We will ping Casino Rep in order to help you. Once we get an update we will let you know.

Keep you posted.

Tyvm  for your assistance 😊

Hello Tanya Sanchez,

We are still waiting for their response. We will ping them again in hopes that we can a feedback. Once we get a response we will let you know.

Keep you posted.

This is so frustrating and unacceptable on Thier part.. it's not like I don't have proof of deposits made on 7/20 Wich shows pending and on 7/28 another deposit. Ugh 😣😠🤬

Hello Tanya Sanchez,

We understand that you are so frustrated, but we are also trying our best to get some information regarding this case. Once we receive a response we will get back to you.

Thank you.

Hello Tanya Sanchez,

Unfortunately, we are forced to close this complaint at the moment due to Casino unresponsiveness. Once we get some feedback we will reopen and will let you know immediately.

Thank you for understanding and patience.

Hi there. I've been playing with these guys for quite some time recently I made several deposits playing their new snoop dogg game mainly. After awhile I realized that they weren't paying out on the lines that should have been. You see, when I play slots I normally just set the bet, then put it on auto play and stop it fairly fast . Once I realized I wasn't getting paid much, I stopped and took 3 final spins. All of which had winning pay lines. They didn't pay however. You see, in that game all you need is 5 or more symbols touching horizontally or vertically for them to explode and new ones drop down. I provided them screenshots of the game error and for over a month now they've been giving me this runaround. It's always "we're waiting to hear from the gaming provider", or it's "we need more information about the device you were playing on" even tho they never bother to email me and ask me. It's always when I start complaining about how ridiculous this is. Long story short I asked for a refund for all of my deposits while playing that game that day. Roughly 400 dollars. Now they won't even allow me to chat. I just sit in a queue forever. Can someone plz help me? I've given them proof. Even the vio manager says I'm absolutely in the right and he understands my frustration. But NOTHING IS HAPPENEING AND IM SICK OF IT. my username is colecarroll130. Email is colecarroll130@gmail.com

Hi there. I've been playing with these guys for quite some time recently I made several deposits playing their new snoop dogg game mainly. After awhile I realized that they weren't paying out on the lines that should have been. You see, when I play slots I normally just set the bet, then put it on auto play and stop it fairly fast . Once I realized I wasn't getting paid much, I stopped and took 3 final spins. All of which had winning pay lines. They didn't pay however. You see, in that game all you need is 5 or more symbols touching horizontally or vertically for them to explode and new ones drop down. I provided them screenshots of the game error and for over a month now they've been giving me this runaround. It's always "we're waiting to hear from the gaming provider", or it's "we need more information about the device you were playing on" even tho they never bother to email me and ask me. It's always when I start complaining about how ridiculous this is. Long story short I asked for a refund for all of my deposits while playing that game that day. Roughly 400 dollars. Now they won't even allow me to chat. I just sit in a queue forever. Can someone plz help me? I've given them proof. Even the vip manager says I'm absolutely in the right and he understands my frustration. But NOTHING IS HAPPENEING AND IM SICK OF IT. my username is ****. Email is **** Update: I just reached out to chat support again only to be informed that apparently the game provider said that I was paid correctly. No errors. This is absolutely insane. I can't even tell you how beep mad I am rn. You see, the snoop dogg game I'm referring to is one of those drop down games, where if you get a winning combination the symbols explode and new ones drop. I can't even believe they are trying to tell me I'm wrong when I provided screenshots. Think about it. How the hell would I be able to show them a payline that didn't pay? If it did pay, the symbols would no longer be there. Am I right? I mean this is beyond bullshit. And unfortunately I've had to wait over a month for this weak ass answer. I even circled the beeping winners I was referring to in the screenshots. There is no denying that the game didn't pay correctly. And for God knows how long. That's why I want my 400 dollars back.

Hello Colecarroll130,

We have received your complaint and are looking into it.

Please be advised that BitcoinCasino.us is Blacklisted here on LCB:

Blacklisted - No license, player complaints, customer support is rude, and the rep had the cheek to private message LCB members offering them a free chip for signing up directly with their website instead of LCB's.

However, we did contact them and will let you know if we receive their response.

Thank you.

Hello Colecarroll130,

We sent a reminder to the casino rep since we haven't heard back thus far. Keep you updated on this thread.

Thank you for your patience.

Hello Colecarroll130,

We haven't received a response from the casino so far, so we've sent them another reminder email. Have you heard back from them in the meantime?

Thank you.

Since we haven’t heard back from either the member or the casino, we will consider this case CLOSED.

I deposited with NO bonuses and they close my account without any explanation and they are refusing to give me my money that was still in my account… What is going on with these casinos suddenly becoming flat out thieves? That is LITERALLY what this is and there is absolutely no other explanation.. NEVER ONE SINGLE bonus used and they are keeping my money. This is not acceptable under any circumstances!!!

Disputed amount: 18$

Casino: BitcoinCasino.us

Case #: 3217

Dear Tonymoach4,

Please be advised that BitcoinCasino.us is Blacklisted here on LCB:

Blacklisted - No license, player complaints, customer support is rude, and the rep had the cheek to private message LCB members offering them a free chip for signing up directly with their website instead of LCB's.

Could you please let us know if you received any explanation from the casino about why your account was closed? Did they mention any possible violation of their Terms and Conditions or anything similar? Also, was your account fully verified before it was deactivated?

Thank you for your cooperation.

no violations mentioned. No explanation of any kind whatsoever..: LITERALLY theft!! There is no other explanation.. No bonuses were EVER used on this account. Even if they did have a reason to close my account (Which they don't) then they have absolutely no right to confiscate my money. And no i was not fully verified.  

Where can i forward these 2 transcripts from t he 2 live support chats i just had with these guys? I can not even wrap my head around how unbelievable this is. I am at a complete loss for words! I need somebody to please review the conversations i just had with this casino 

Dear Tonymoach4,

Please check your PM, as we’ve sent you instructions on how to upload the screenshots.

Dear Tonymoach4,

Thank you for providing the screenshots. Based on the transcript, we can see that you have continuously requested a specific explanation, but the only response provided was that the account action and removal of funds were part of an “administrative decision,” without further details. It’s unclear what exact terms were allegedly violated, as no specific clause was cited in the responses you received.

Could you please let us know if you received any official email in which any explanation was provided to you?

As already mentioned, BitcoinCasino.us is Blacklisted here on LCB. We will still send them an email and request a detailed explanation regarding your case. If we receive any feedback from them, we will let you know.

Thank you.