BitcoinCasino.us Support and Complaints Thread

No explanation whatsoever in anyway shape or form.. They confiscated my winnings and they reopened my account with the balance that I had prior to the the confiscated funds were won, which meant that I was ultimately left with less than their minimum withdrawal requirement of 0.001 BTC. 100% SCAMMED!!!

Dear Tonymoach4,

Since the casino has not been actively responsive, we have sent them another reminder. We hope to receive some feedback this time so we can continue assisting you with your case.

Thank you for your patience.

Dear Tonymoach4,

We still haven’t received a response from the casino representative, so we’ve sent them another follow-up. Do you have any updates on your side?

Thank you.

No explanation whatsoever. 

Dear Tonymoach4,

Unfortunately, since we never heard back from the casino reps, we would need to close Case #3217 due to the casino's unresponsiveness.

If they respond at any time, we will let you know.

Thank you for your understanding.

Hello, I’m posting here to report an unresolved issue with the affiliate program of BitcoinCasinoGroup, in the hope of getting clarification or feedback from other affiliates or a representative of the program. • Program: BitcoinCasinoGroup for bitcoincasino.us • Platform: Affilka • Affiliate ID: 16589 • Amount unpaid: 0.1 BTC • Account status: Blocked (since over 1 week) My affiliate account was suddenly blocked, and my earned commissions (0.1 BTC) have not been paid. I contacted the casino support multiple times but received no clear explanation, no evidence of any violation, and no timeline for resolution. I also contacted Affilka support. They confirmed that: - They are only the software provider - All decisions regarding traffic evaluation, account blocking, and payments are made solely by the operator - They forwarded my case to the operator Despite this, I still have: - No written reason for the account suspension - No reference to any violated affiliate terms - No proof of invalid traffic - No confirmation regarding payment of earned commissions I am sharing this publicly to: 1) Ask if other affiliates have experienced similar issues with this program 2) Encourage the operator to provide a transparent and documented explanation I am open to resolving this professionally and updating this thread if the issue is solved. Thank you.

Disputed amount: 0.1₿

Casino: BitcoinCasino.us

Case #: 3923

Hello dafalgan150,

Please note that this forum section is intended for player complaints related to online casinos. Since your issue concerns an affiliate program and unpaid affiliate commissions, we kindly ask you to post your complaint on our AffiliateGuardDog (AGD) platform instead (this link here), which is specifically dedicated to affiliate-related disputes.

Once posted on AffiliateGuardDog, your case will receive appropriate visibility and can be reviewed by the relevant parties.

Thank you for your understanding.