BitDice Support and Complaints Thread

Hello, LCB community!

We are hyped to introduce our crypto casino BitDice here.
Our journey started in 2014, and since then we keep improving to bring to our players the best casino experience.

You can ask us anything in this thread, we are always here to help.

Some facts about our Casino:
 
1. Over 1000 games from the best game providers
2. 100% reloadable deposit bonus up to 1 BTC
3. 100% provably fair games
4. Our players favorite, BitDice exclusive games (Dice, Snatch, Bit Ace)
5. LossBack\BetBack features
6. Wager and lottery contests every day
7. 24\7 Live chat support

See you in our chat!
Elon 

Welcome to the best forum Elon. Thanks for signing up. 

Hi Elon, welcome to the LCB community! 

Welcome on board Elon! 

Hello Elon,

Welcome to our forum! 

Welcome to the LCB forum, Elon! Thank you for being available to assist our members! 

Welcome to our forum Elon, glad to have you here! 

Welcome to the LCB forum, Elon! 

Hi Elon, Welcome to LCB :)

Hi everyone, Elon is here!
Big thanks from me and our team at BitDice for kind words here:)
Hope we won't disappoint the LCB community:)

Welcome to LCB

Hi Elon, welcome to the LCB forum

Welcome Elon

Hey Elon so I'm having trouble with my withdrawal that's taking 72+ hours now I deposited Eos which took 13 hours to deposit I played won and attempted to withdrawal EOS. 12 hours later nothing I connected support they said they will inform me asap. 12 hours pass nothing I msg support again now they tell me eos wallet is down if I'd like to convert to LTC or doge so I choose doge and gave my address and they confirmed. 24 hours pass nothing I contact support and they ask the same question if I would like to convert can you help me out 

Hello China26
My apologies for issues with withdrawal, could you send me your email that you used for registration and I check with what we can do. 

Ponceh011@gmail.com username hectors550 I believe you gave me free spins via Twitter once lol 

 Hello and thank you for providing information, will update here once it's resolved.

Hello again

I believe withdrawal was approved today and should be on your wallet now. 

a good casino with interesting games, it doesn’t bother you at all and you can both win and lose, there is no cheating in this, I have already won about $ 7000 withdrew quickly enough, my rating is 4.7/5 !!!

Hello CarlViper,

The players from the USA are not allowed to play at BitDice Casino. How did you manage to register and play at this casino?

People be aware !this casino are scammers .they claim to have a curacao license (wich worth less than toilet paper ) but it is unverified (red cross) they are operating from Bangladesh a blaclisted country .they are preying on europe customers .i dont understand why they take euro customers but offer only dollars .they scammed me for 1200€ i want my deposits back .even if they have a curacao license they are not authorized to offer their games in the netherlands .again no one is waiting to play at your site .just put a geblocking on the site and stop preying on europe players .i tried to close my acount after first loss support told me that i can recieve a bonus and raffels for the loss to keep me playing .support does not helpbat all .i think they dont even speak english ..it is operated by a terrorist organisation .i have pointed all agencys in my country towards them .they are under investigation .

bitdice.me

i show the support yesterday this screenshots for 30 minutes she did not replay i could see she was at the chat but she sayd totaly nothing .playing dead .a scam you cant defend.

Hello damasq1963,

Could you please private message me your casino username and we'll notify the Casino Representative.

not usa only is not authorazid but whole europe too .you are playing here the responsible gaming act but meanwhile you scam other players from europe?

galiljo1963 is my username.

i played on malta for a decate  i won more then i have lost .but curacao casinos something is not oke .it is impossible to gain good profit .they always claim the games are random that is bs .no regulations and no inspections that is why !.they all claim it is random well shouldnt i had won a decent amount by now ?investing thousands euros only thing you get is just a play for a chosen time and then they ripp you off .yes sir you had no luck today .but why is the casino is lucky every time?it is random right?it should goes both ways .i know in long term casino will win but not having a single chance is for me just scam .people who deposit 10,20 50 euros will not see this but me big players know something is not oke with the games .it is impossible that these games are fair.and preying on customers from restricted countrys make it more worse.

Hello damasq1963,

Thank you for providing us with your casino username. We've sent an email to the Casino Representative. Please keep an eye on this thread for updates.

Good evening damasq1963
Elon from BitDice 

Sorry to hear that you were disappointed with your experience at our casino.
Unfortunately, we can not refund your deposit since it was not your first deposit and you have been playing in our casino for several weeks and made one withdrawal during that time.
Considering the fact that you did not contact us immediately after the first deposit, we found your argument about you being from the Netherlands being clearly abusing the rules.

Regarding your losses, all our games are from certified providers and our own games are all provably fair and players always can check it.

Regards 
Elon

I Have Made A Deposit Via Neosurf Voucher of USD 33.50 Which Got Successful and My Balance From Voucher Also Deducted But My Bit Dice Account Is Not Credited With The Same. 12 Hours Passed And No Response From BitDice. Plz Help Me. Account ID ---- ajaysolanki16@gmail.com

Plz Don't Bother, BitDice Contacted Me And My Issue Is Resolved.

I can't even express how disappointed and frustrated I am with my experience on BitDice.
In the beginning, I was glad I found this site and I started to play on it. There were certain small issues, but the content BitDice provided was just phenomenal and I was highly satisfied with using the site. I deposited and withdrew multiple times, it was a bit slow, but the support was helpful and in the end, I always got my money.
However, I had one very successful session on the 25th of January and managed to win around $4000. I decided to withdraw the winnings and that's where the problem began. Immediately, I got messaged to verify my account through multiple stages of KYC. Instantly as I received the message, I sent all the required documents to BitDice. 
Since it was like a month ago, in short, nothing has happened during that time. I was constantly in a cycle of politely writing to live support to get an update on the situation and always got informed that I will eventually get a reply and that my case has been escalated. Earlier I got a few messages about sending additional documents which were not initially requested, it was weird, but I sent everything I could. 
Nothing was going on until like a week ago when I tried to write to live support once again, my account got deactivated. Out of nowhere. Since then, I have been once again told that I will get a reply and the same thing over and over. Today, I wrote to the live support once again and suddenly I got a completely different reply which led me to write this complaint. 

I got told that apparently, I received multiple emails from BitDice days/weeks ago on my situation. That's a complete lie, I have been refreshing and waiting for replies throughout the whole period. I checked my spam/junk folder, everything, not even a sign of any BitDice email whatsoever. I have sent multiple ones to their end, received like 1-2 replies in the beginning, since then I have been getting ignored.

I was always patient, polite, and tried to understand that it might take longer, but this is just too much. I tried my best, but that's not how a legit casino like BitDice should operate with a customer. I am so upset.

I have no clue what to do next. MY money that I WON is locked. The account has been deactivated for no reason and I am getting ignored by the support and BitDice everywhere.
I am clueless, lost, I don't know what to do next and how to solve this. It's a big money for me, especially in this situation which we are in, it's super important to get it. I still believe this whole thing is just a little inconvenience, a mistake, and miscommunication and that I will eventually get my winnings.

Thanks

​​​​​​​username: pepo54

Hello Javish16,

We're glad to hear that. Thanks for letting us know!

Hello pepo54,

We've sent an email to the Casino Representative and asked him to look into this. Please keep an eye on this thread for updates.

Hello Pepo54

First of all, apologies for your issues. 
Regarding your situation, I have been informed by colleagues that you failed to complete KYC procedure, more specifically proof of income, since we have not received documents that qualify as proof of income, your account was locked. 
Regarding missing emails, from what I see you our clients department sent you emails with requesting documents for KYC on 29.01, 1.02, 3.02, 5.02, 10.02.

Regards
Elon
 

Sorry, but that has to be a joke. I am definitely not the one who hasn't completed the KYC procedure.

As I said, I provided all the documents immediately when I was asked to, except that the proof of source of funds was not enough for BitDice. I kept resending every form of document I was requsted to.

The last email I got from BitDice was on the 4th of February. I got informed by live support that I should resend the proof of source of funds. I resent my payslip and since then I've been getting ignored. The live support kept on telling me that it will take some time, that I will get a reply soon. On the 15th of February I got told by live support that I should also send my job contract. As soon as I was requested to, I immediately sent the document.

So I have literally sent all the required documents when I was requested to, yet you're telling me that I didn't complete the KYC. I did literally everything required. I was the one being ignored and waiting with no response for weeks.

I really thought that BitDice is a legit casino, but after witnessing this, my feelings are not that good. I remember that the live support also told me that I RECEIVED and DIDN'T REPLY to the email I got on the 14th of February or something, yet you confirmed that's a lie as this email was never even sent.

It all feels very disappointing. I feel like BitDice is acting like I am the bad one who didn't do what he was required to even though the situation is completely different.

I still believe that BitDice will show that they have no issues with paying out the winnings to customers.

Hello pepo54,

The Casino Representative has been notified. Please keep an eye on this thread for updates.

got a huge problem with this casino they keep postponing everything getting no reply and they keep my money hostage dont play here xxxxxx has 10 pages of the same complaints of them

Hello Blackie Ninja,

If you would like us to contact the casino on your behalf and inquire about your case please send us your casino username via private message. 

My withdrawal has been left neglected for more than 2 weeks. This casino claims to pay within 72 hours at the latest. They only answer in the form of templates

Hello ryosyou,

If you would like us to contact the Casino on your behalf regarding your withdrawal issues, please send us your casino username via private message. 

Hello ryosyou,

Thank you for sending your casino username via private message. We'll contact the Casino regarding your issue. Keep you posted on this thread. 

Hello Ryosyou Apologies for delay with your withdrawal and thank you for contacting me, your funds will be credited by Friday. Regards Mike

I received!

Thank you for your cooperation.

this casino has literally banned me for no reason they even said so only because i was talking the truth about them and then they banned the new acc i made 5 mins after the deposit came in pure scam

Hi Blackie Ninja,

Can you please send us your credentials via private message, so we can contact Casino Representative regarding your issue.

Hi Blackie Ninja,

We are still waiting for your credentials. PM me to be able to help you.

Hi Blackie Ninja,

We need your Casino Username to be able to reach out to Casino Representative. Please PM me.

Hi Blackie Ninja,

We need to mark this complaint as CLOSED due to inactivity of submitter.

Elon said he was sending my November 24th withdrawal last Friday Dec 24 after waiting for a month, so far I haven't gotten the deposit plus they deactivated my account and ghosted me. Any help?