BlueChip Support and Complaints Thread

BlueChip is a top-notch and high-technological international online casino operating since May 2022. For one year only, it added more than 9000 games by 120+ providers and expanded to 2 new markets.

The BlueChip casino starts working in 2022. Now players can enjoy the game at licensed online casino & sportsbook in India, Canada, and New Zealand, and that’s only the beginning. For both fiat and crypto players, the best entertainment available slots (some of them with discounts!), live casino games, instant games, sports betting, including live. The best matches at BlueChip are broadcasted, so all the sports fans may watch the game and bet at once.

BlueChip's Weekly bonuses, VIP programs, and special offers are there to spice up the players’ game. And fast deposits and withdrawals polish the best experience. BlueChip is here to be the best choice. 

Welcome to the best forum BlueChip! Glad to have you here. 

Welcome, BlueChip! Great to have you here to assist our members 

Welcome to LCB Forum BlueChip casino representative!

Glad to have you here :)

Happy to have you here to assist our members and provide maximum transparency with your brand Blue Chip Casino! 

Welcome to the forum.  Im located in Germany. and could register with the casino. My question is will I still be able to do this after January 1 .2023 or will You shut down in Germany?

Welcome to LCB

I signed up and made my first deposit on Jan 11th, I received free spins with my deposit but when I activated them and tried to open the game it would not let me enter, I immediately informed support and was told it would be handled with urgency, well I have contacted support through chat every day with no help, and there tech department through email which I haven't even received a reply let alone and answer. I just don't understand how every other casino I have ever played at  have been able to remedy a situation like this in just a few minutes, while bluechip has been 6 days and counting? I have all the chat logs and emails which I will post soon if not taken care of.

Hello Pritch66,

Could you please send us your Casino Username via private message so we can get in touch with Casino Representative in order to help you?

Hello, Pritch66!

We are very sorry that you encountered such a problem. But we are sure that there is a logical explanation for such a delay in solving your issue. Please contact us by email customercare@bluechip.io from the email address that you've used for the registration of your Gaming Account. We will be very happy to help you sort out the details.
 

Ok, but I have contacted support daily, and every day told the same thing, " be patient", simply reissue the spins and case closed, this should have been done 5 days ago when I suggested it. But I will email once again and wait some more.

Hello, Pritch66

Do you have any updates regarding this issue? Did you get more information? 

Hello, Pritch66

How is your case going? Any news?

Hello, Pritch66

We will close this complaint due to inactivity of submitter and mark it as Resolved.

Myself pankaja Adhikary on 6th September 2024 I made a account on bluechip casino after that I made a deposit approx 4000 In trx(tron) then I started playing slots and I won 16000 then I request for a withdrawal it sent me a mail to complete my kyc, I have submitted my documents and selfie then after sometime the casino blocked my account without any reason when I asked the customer support about this they are saying your age is under 18 etc etc, as per my government id card I'm 21 years old but they keep saying we can't unblock your account bla bla, i am posting this complaint because this casino site is totally fake site, if you deposit money here and win some money you will never get you withdrawal they will eventually block your account by giving fake reasons, I can share my document if need so I can proof that I'm 21 years old and this site is block my account by fake reason

Hello Pankaja Adhikary,

First of all, welcome to LCB.

Sorry to hear that you are facing this kind of issue. If you'd like, you can send us proof that you're over 18 years old via private message, and we will contact the casino rep regarding your case.

Thank you.

Great experience variety of games fast deposits. But slow withdraw it usually takes 24 hours. Please work on withdrawal time 

Hello Pankaja Adhikary,

Any updates regarding your case? Do you still need our assistance?

Hello Pankaja Adhikary,

Since we never heard back from you we'll consider this complaint CLOSED due to the submitter's inactivity.