Boomerang Casino, Mr Pacho Casino Support and Complaints Thread

Greetings, LCB community!

Boomerang-Casino is a breath of totally fresh gaming experience in the scene, that continues to impress you, over and over again.

We offer you:

• a great variety of generous bonuses
• impeccable customer service
• a wide range of great games powered by the biggest software providers in the industry
• a wide variety of payment solutions as well as currencies

Over 4,000 slot and casino games, including live dealers, make up a great unforgettable experience!

Boomerang-Casino's Customer Support Team consists of highly qualified professionals who will be happy to assist in solving any issues or questions you may have when using our services. The goal of our support team is to make your visit at Boomerang-Casino as comfortable and enjoyable as possible. You can contact us via Live Chat or by writing an email to support@boomerang-casino.com.

Welcome to the Boomerang Casino! We are looking forward to seeing you on our website!

Updated 4 Feb 2022 - BOKA Casino added to LCB

Edited by Moderator KingNemo: 9th January 2023 - BOKA Casino is CLOSED

Updated 3 July 2023 - MrPacho Casino added to LCB

Welcome to our forum Boomerang. Thanks joining in. 

Welcome to the LCB forum 

Welcome to our community 

Welcome to the LCB forum! We're glad to have you here!

Welcome to our forum, glad to have you here! 

Welcome to the LCB forum, nice to have you here 

Welcome to LCB! 

Welcome to our forum :)

Thanks for being part of our community, happy to have you aboard! 

Welcome to our forum! 

Welcome to the LCB forum, Boomerang Casino Representative! Thank you for being available to assist our members! 

Hello. I placed bets at this casino, but my withdrawal was delayed. They asked me for documents for verification, each time they check the documents for 7 days and again ask for some other document. The company is deliberately stalling for time and keeping my money. I have already provided a large number of documents confirming my address, my details, and passport. At the moment, for some reason they asked for a photo of my employment contract in Kazakhstan. What does it have to do with sports betting? How long will I wait for my withdrawal of funds? The amount is small, only 250 euros.
The document upload section states that document verification may take 24 hours. The FAQ section states that verification takes up to 3 days. Support says that verification takes up to 10 days. There is a lot of different information, it seems to me that they do not want to pay out the winnings.

Hello sibiryak32,

Welcome to LCB.

We are sorry to hear that you are having this kind of issue.

Have you provided all the required documents in the correct format?

All details must be visible in selfies, scans, or copies.

Make sure the documents are not cropped or blurred.

Thank you for your cooperation.

Good afternoon. I provided great photos and they accepted them, but they kept asking for new things and not following the review deadlines listed on their website. They ask for documents that have nothing to do with the game on their website.

Hello sibiryak32,

Can you please send us your casino username or ID via private message so we can reach out to the casino representative and inquire about your case?

Expect a delay in response as it is the holiday season. Thanks for your understanding; we hope this case will be soon resolved.

Happy New Year!

Completed!

Hello sibiryak32,

Thanks for sharing your casino credentials with us.

We will reach out to the casino representative to inquire about your case.

Keep you posted!

Hello sibiryak32,

We have reached out to the casino again about your case.

Keep you posted.

Hello sibiryak32,

We still haven't heard from the casino. We'll reach them out again and get back to you. 

Keep an eye on this topic.

Hello sibiryak32,

We are still trying to rech the casino rep regarding your case. We tried another contact. Let's see if they reply. Have you heard from them in the meantime?

Hello sibiryak32,

We got the information that the casino is looking into your issue and they will soon provide an update about your case. We'll keep you posted. 

Dear all,

Hope you are doing well!

We would like to inform you that the information provided by the player has been verified and we have been unable to locate the account at our casino. We would like to point out that we are providing assistance to the casino located at https:// boomerang-casino.com/. If you are sure that the account exists, please verify the accuracy of the information.

Hope for your understanding and cooperation.

With best regards,
Boomerang Casino.

Hello sibiryak32,

Can you please update us on your case?

Thank you.

Hello sibiryak32,

We will close this complaint due to the inactivity of the submitter.