Boss Partners Support and Complaints Thread

Hello everyone,

I'm Tim, a representative of Boss Partners. I'm here to help with any questions or requests about our casinos: Cashwin, ZipCasino, Sushi Casino, Spinaro, Goldspin, Winsane, and Betovo.

• Offering games from top providers.
• Regular updates, personalized bonuses, and responsive support.
• Constantly adding games, payment methods, and enhancing bonuses and loyalty programs.

Our support team:

• Working hours: 24/7
• Contact info: Casino live chat or Email 
• Response time: Instant live chat

We're here to ensure you have the best experience possible at our casinos.

Best regards,

Tim
Boss Partner Representative

Welcome to the BEST Forum BossPartners! 

Welcome on board, BossPartners! 

Welcome to the LCB forum, thanks for signing up 

Welcome BossPartners!

Thanks for signing up to assist our members.

Welcome to LCB.

Hi.

I have a pending withdrawal with Spinaro that is overdue. Withdrawals are supposed to be done within 72 business hours and that time has passed. Furthermore I am verified and have successfully withdrawn from this casino before. I have enquired many times why my withdrawal is late but all they are saying is that they are working to process it soon, without giving me a timeline for resolution of this issue.  I have attached screenshots of my last chat with them. Please ask them to process my withdrawal. This casino doesn't use usernames however my email address with them is th***. Please redact the email once you have seen this complaint.

Hello ntm1993,

We've contacted the casino rep regarding this matter. We will update you as soon as we hear back from them.

Thank you.

Hello,

We are open to constant feedback and player's opinions and we are glad that we can offer you a public response to your case. We are delighted to inform you that our payments team approved your withdrawal and your winnings should be already in your account.

We understand that this process may be complex, however, we are here for you and happy to help you on any matter. If you have any further questions or need any assistance, please don’t hesitate to reach out to us. We're here to help.

Have a lovely day,

Spinaro team

Hello ntm1993,

Could you please let us know if you have received your funds and how much you were able to withdraw (We collect this data solely to create yearly complaint-related statistics)?

Thank you for your cooperation.

Hello ntm1993,

Since we haven't heard back from you, yet we have a response from the casino rep, we will consider this case RESOLVED.

Apologies. I thought I had responded. Yes, the issue with Spinaro was sorted and the funds I received were $357.48. But now I have the same issue with Sushi casino. I have a delayed withdrawal and I'm not getting answers as to when it will be processed. I'd appreciate help with that. My email address with Sushi casino is t****com and please redact the email when you read this message.

My withdrawal is late with sushi casino. I have withdrawn from them twice before (and to be clear, I am fully verified). The first time everything went well without problems. The second time my withdrawal was severely delayed but an agent said it wasn't likely to happen again but now my withdrawal is late yet again. The 72 hour period for processing withdrawals has long passed (we are into the 4th business day now) and the agents are utterly unhelpful. They just keep saying my "request has been forwarded" but nothing happens despite them saying it will be processed "soon". What's also frustrating is that during one of my chats I explicitly asked the agent, Darcy, whether my withdrawal was on track to be processed by last night, and the agent said yes. The transcript of that conversation is available as a screenshot. I went to the livechat again and it was utterly unhelpful. The agent would not give me a timeline for resolution and this is just frustrating. I'm tired of hearing platitudes and copied and pasted messages while nothing is happening. I just want Sushi casino to process my withdrawal. The casino doesn't use usernames but my email associated with the account is t****. Please redact the email once you've read this message.

Hello ntm1993,

Which payment method did you use? Please note that the processing time can depend on that as well.

Thank you.

I requested the withdrawal using crypto. It's still pending so it hasn't been sent to a payment processor yet. 

We will contact the casino rep regarding this. Please keep an eye on this thread for further updates.

No problem. Please hide my email address, which is shown in my post detailing this issue.

Hello, 

We are currently investigating with our Customer Support team and will come back shortly with an answer :)

Have a lovely day!

Thanks for your response.  I hope the withdrawal is processed very soon. 

I just got the withdrawal.  Thanks so much. You may mark this complaint as resolved

Glad to hear that ntm1993! You are most welcome! 

We will now mark this case as RESOLVED.

Hi. Could you please help me again but this time with Goldspin casino? Withdrawal is late. I'm just hearing excuses,  and it's exhausting.  I'm starting to think that every single casino in this network has the same problem. My email address with the casino is m***. Please redact the email once you have read this message. I've tried communicating with the live chat and as usual I've had no real assistance. I've just been given apologies for the inconvenience. 

Withdrawal was just processed.  Thanks so much. Please don't forget to redact my email in the first message I sent.

Glad to hear that, ntm1993!  We will mark this as RESOLVED.

I'm having an issue with Spinaro casino. When I try to withdraw I'm getting an error message which can be seen in the screenshot attached. I've gone through all the mentioned troubleshooting methods multiple times and clearly the problem is on their end. I'm fully verified and have withdrawn there before. They keep telling me to be patient but there's no resolution in sight. I don't think they're taking this seriously and I'm fed up. Whatsalso frustrating is that i'll still have to wait 72 hours AFTER the issue is resolved and they've already wasted an entire day. Please help. My email adress with them is th*** and please redact the email address once you've seen this message.

Furthermore, this is not the first time I have had this error. This error occurred on March 13th and they fixed it within minutes by asking me to resubmit some of my verification documents, but this time they have not given any reason why this is happening or when it will be resolved. This is very frustrating because I'm wasting time waiting for this to be fixed when I know I'm still going to have to wait for another extended period for the withdrawal to actually be processed. Very frustrating situation. 

Hello ntm1993,

We've contacted the casino rep regarding your issue. Please keep an eye on this thread for updates.

Thank you.

After much wrangling with the live chat they FINALLY fixed the issue.  I now managed to make a withdrawal. I've now asked them to expedite the processing time since they delayed me with this technical issue.

Thank you for the update, ntm1993. Please let us know when you receive your funds or if any further assistance is needed.

Hello ntm1993,

Here's the response from the casino rep regarding your case:

Hello,

Thank you for the opportunity to provide a response to this matter.

We are pleased to inform you that your last withdrawal request was approved by our payments team, and the winnings should already be on their way to your banking account. Should you have any further questions or concerns, please do not hesitate to contact our support team via chat or email.

We believe these actions demonstrate our dedication and openness to a user-friendly experience.

Thank you for your understanding and cooperation.

Best regards,
Spinaro Team

Hello ntm1993,

Could you please confirm if you’ve seen the response from the casino representative, and whether you have received your funds?

Thank you.

I got the first withdrawal and I just requested the second (I did two withdrawals in order to comply with the withdrawal limits).Thanks so much for your assistance. 

Hello ntm1993,

Thank you for the update. You are most welcome! 

Please let us know if any further assistance is needed. We will consider this case as RESOLVED.

Hi. I'm once again reaching out for assistance regarding this casino.

Dear ntm1993,

Could you please let us know the exact date when you received the notification that your documents were approved and that you need to wait an additional 72 hours?

Thank you.

Today, May 22nd during a live chat. The agent said the processing time is 72 hours even after I explained everything that had happened. 

Dear ntm1993,

Since the weekend is approaching and most casinos typically process withdrawals only on business days, there’s a strong possibility that your withdrawal will be approved early next week. We understand your frustration, and we’ve contacted the casino representative to request confirmation. In the meantime, we advise waiting through that period, and please keep us posted if there’s any progress on your end.

Thank you.

Hi ntm1993,

Any updates regarding your withdrawal?

Thank you.

Not yet. When the withdrawal didn't come through during the weekend. I cancelled it and placed some bets (which won). So I then requested another withdrawal on Sunday and I'll just wait 72 business hours starting today (Monday) and see if they process it during that time.

Thank you for letting us know, ntm1993. Please keep us updated.

Hi again.

Hello ntm1993,

Thank you for letting us know. Could you please confirm whether your withdrawal has already been approved or if it is still pending?

Please keep in mind that the pending time for withdrawals in Spinaro Casino is within 72 hours, and processing may take up to 7 business days, depending on the payment method.

Thank you for your cooperation.

It's still pending.  And it has been pending for a lot longer than 72 business hours now. Also note that it's a cryptocurrency withdrawal. 

Still pending. The 4th working day is pretty much over now. Please help me. I can't wait until next week hypothetically (if it's not processed today, or tomorrow).

Hello ntm1993,

We have contacted the casino representative and requested an update regarding your withdrawal. If there are any changes on your side in the meantime, please let us know.

Thank you for your cooperation.

Withdrawal was just approved. Thanks so much for your assistance.

Dear ntm1993,

Thank you for the update.  Please let us know once you receive your funds. 

That is great news and i hope the cash out gets to u soon  .

Yes. I got it. Thanks so much.

Dear ntm1993,

We're glad to hear that!  We will now mark this case as RESOLVED.