BossCasino, Bootlegger Casino

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Last post made 3 months ago by KingNemo
Bosscasino
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  • Hello, dear all

    My name is Jessica. I am a representative of Support Team here at Boss Casino.

    BOSS Casino is one of the largest online gaming providers in Europe. BOSS Casino is powered by Netgame Entertainment N.V, one of the pioneers of online casino software development. All 670 games are licensed by reputable independent auditors who monitor the integrity of the casino activities.

    Try your fortune at BOSS Casino and may you win!

    Updated 11th June 2019: Bootlegger Casino added to LCB lists

    Rated:

    5/ 5

  • Hi Jessica,

    Welcome on board. We're very happy to have you here with us.  cheesy  thumbs_up

    Best regards.

  • wink
  • welcome to LCB

  • Welcome to our forum! Thanks for being here to assist our members with their queries or complaints.

  • Hey!

    I read about your casino in one of the forums. Someone had a bad experience here, well so did i. It was in April last year. I won 1700 EUR, got my account verified and immediately had a problem because it was not possible to make the withdrawal to the Mastercard. This was weird to me since it was possible for me to make the deposit with the Mastercard but I could not make the withdrawal… Anyway I started with the Visa card and it took me some time with that. Finally when I got it the casino wrote me they needed it signed - done. It was November that they wrote me that my account was closed and I only got my deposit from them. There is something clearly wrong here - I could not make the withdrawal and did my best to get it done. Finally I did not get any money.

  • Hi Firefighter911,

    please private message me your casino username and we will ask the casino rep to look into your account? 

  • Is there something new for me?

  • @ Firefighter911-  You need to send me you casino username in PM inbox so that we can contact the casino regarding your case. 

  • Ohhh sorry! Messaged you my username.

  • Thanks for sending your casino username.  We have notified the casino of the issue you are experiencing. Keep an eye on this thread for the updates. 

  • Hi Firefighter911,

    We haven't received any response from the casino, so we have now sent another reminder. Keep you posted. 

  • Hi Firefighter911,

    We are still waiting for their feedback on your case. Have you maybe managed to get in touch with them directly? 

  • Did not get any message from the casino!

  • Dear Firefighter911!
    Thank you for bringing the situation with your withdrawal to our attention.
    Please be informed that you have not passed the verification procedure in our casino yet.
    We have not received copies of the requested documents from you so far.
    In accordance with our Terms the winnings, which had been made with a bonus and had not been successfully withdrawn within 45 days, were voided and the amount of your deposit returned to your casino balance in September last year. Your account was closed in January 2019 as, regrettably, we are no longer accepting players from Germany in our casino due to transition to MGA license.
    Should you have any additional questions or need assistance you are welcome to contact our casino directly via support@bosscasino.com any time.

    Kind regards,
    Maddison
    Account Manager
    Boss Casino

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