Candyland Support and Complaints Thread

Last post made 19 hours ago by Berks

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  • My name is Carol and I represent: Candyland - Exclusive Online Casino

    We are here to help and respond to any questions/comments/complaints and offer an extra communication line between LCB users and our staff. 

    Candyland offers the best Casino Bonuses to our players - whether it's Daily, Weekly or Monthly.  And it's all customized to your needs. At any given time you could be in for a reward! That sets us apart big-time!

    We have a 24/7 Live Chat support available on a gaming suite that's full of color with a carefully curated list of the best games from providers such as  Rival Games, Saucify, Tom Horn Games, Dragon-Gaming, Betsoft and more. 


    We think you'll find our attention to detail is astonishing here at Candyland . 

  • Hello Carol from Candyland Casino! Happy to have you aboard our forums on LCB! Welcome! wink


    3.9/ 5

  • Welcome to LCB Forum Carol! Thanks for being here to assist our members thumbs_up

  • Welcome on board Carol! thumbs_up

  • Welcome Carolsmiley

  • Hi Carol, Welcome to LCBthumbs_up

  • Hi Carol, welcome to our community thumbs_up

  • Welcome to the best forum, Carol whistle

  • Welcome to LCB! thumbs_up

  • Welcome to forum!

  • Hello. I am still trying to withdraw balance from no deposit LCB offer for registration. I already had complaint about Candyland, and on last complain King Nemo said that after 13 August there were changes and verification deposit is not longer needed to withdraw from no deposit offer. 
    First of all, support said, that I need to do deposit no matter of that info (Second of all, which is iven more important, I can't load cashier, I can't load it from the moment I wagered the bonus - so basically from 23d July, when I send to fax@candyland my documents with such text(can't screenshot full with date to not show me documents)So support of Candyland casino were informed about the issue already 1 month and 2 weeks ago. They still can't fix it. I tried all what they asked, clear cash/coockies, use incognito mode, use incognito mode of Mozila, Microsoft Edge. I tried two mobiles, I were giving 2-5 minutes for cashier to load, I changed different internets(home internet/mobile internet). And nothing worked. 

    May I just ask representative of Candyland casino manually withdraw balance on bitcoin? Please. Begging you, I am very tired of this cashier issue. My account is verified, I sent all documents more than month ago.

  • I've actually checked neighboring complaint and representative's answers

    As I've understood if I don't do verification deposit ,max withdrawal is capped by 25$. So it is fine, I am okay to do matching 100$ deposit to withdraw full amount I am currently have on my account, but please, then fix the cashier issue so I won't have to wait 1 more month or one more year

    MY username: dragon21

    Thank you!

  • And I guess they also added me to black list in chat, because noone does check it half an hour and I guess they won't check it all. I were not saying any bad words to support, I just want them to do something for one and a half month. I were typing them maybe one time every day. I wouldn't say I were spamming

  • Hi Dragon21, we brought your post to the representatives' attention. Keep you posted. 

  • Dragon21, may I please ask you to confirm your Candyland casino username, representatives couldn't find an account under the 'Dragon21' username.

    Thank you

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