Casino PlayFortuna, Booi Complaints and Support Thread

Hello, dear LCB members!

At first, some necessary info about PlayFortuna.
The main game platform is Microgaming (quickfire), a second game provider is NETENT and for dessert Yggdrasil Gaming. Modern HML-5 design is perfect for the fast PC or mobile access.
A lot of popular payment systems like Bank cards, Skrill, Webmoney, Qiwi and Yandex wallets. Withdrawals within 24 hours on weekdays.

Our bonus offers:
• 100% on your first deposit with a wager x45
• Free spins for the first deposit: 10USD=15FS, 30USD=50FS
• Free spins for the regular deposit: 15USD=10FS, 25USD=20FS
• Cashback up to 15%
• Points for each bet, could be converted into real money as 1000-500:1
• Tournaments every weekend.

I am an official representative and you may feel free while contacting me.

Sincerely
PlayFortuna Casino team.

Updated 2nd December 2019 - Booi added to LCB lists

Updated 5th July 2023 - Jozz Casino added to LCB lists

Welcome on board Play Fortuna team! 

We are happy to have you here with us. 

Welcome to our forum! Thanks for being here to assist our fabulous members:)

Welcome on board

__))

Hello andrey29004,

Please write in English on this site. It's not allowed to write in any other language on this site. 

Thank you for understanding and cooperation.

I am from Germany and I have an account in booi.com
I played without bonus and verified my documents.
On June 16 my withdrawal request was accepted but until today they have not send my 20 euros withdrawal. I have contacted then through email and live chat but it's been a month and I did not get my withdrawal.

Hello Deutschland76,

Could you please send me your casino username in PM inbox and we'll contact the Casino Representative regarding your withdrawal issue.

Hello Deutschland76,

Thanks for providing us with your casino username. We've sent an email to the Casino Representative. 

We'll keep you posted.

Hi it has been a week. Is there any news?

Hello Deutschland76,

No, we still haven't received a reply from the casino. We've sent them a reminder email. 

Good day Deutschland76 and LCB team! 

I am here and will check all info right now. 

Sorry for late answer

I have been waiting for my 20 euros withdrawal to ecopayz since 10th of July!

Hello Deutschland76, really sorry about this. 

We have found the reason and today this transactions passed successfully to you.

Please check you E-wallet one more time and lat us know if all is ok now.

All the best,

I am from Germany and my casino username is borgesman.
Please check why I cannot access playfortuna.com

The error message is 

This internet site is not accepting visitors from Your country. If you have questions, please contact support help@playfortuna.com

Данный ресурс закрыт для посещения с территории Вашей страны. Если у вас возникли вопросы, обращайтесь в службу поддержки help@playfortuna.com

I emailed their support but they did not reply.

Hello kakill,

Germany is a restricted country for Play Fortuna Casino. That's why you couldn't access their site.