My name is Renee and I am the casino rep for the Casino Rewards group. I manage our affiliate program (Rewards Affiliates) and have been around for just under 20 years. 

Casino Rewards casinos include:

Blackjack Ballroom
Captain Cooks Casino
Casino Classic
Casino Kingdom
Colosseum Casino
Cosmo Casino
Casino Action
Golden Tiger Casino
Grand Hotel Casino
Grand Mondial Casino
Luxury Casino
Players Palace Casino
Quatro Casino
UK Casino Club
Villento Casino
Yukon Gold Casino
Zodiac Casino

Aztec Riches Casino
Challenge Casino
Golden Reef Casino
Lucky Emperor Casino
Music Hall Casino
Nostalgia Casino
Phoenician Casino
Rich Reels Casino
Virtual City Casino
Vegas Country Casino
Vegas Slot Casino

Good luck at the casino!

Thank you so much for the list. It is so helpful having the reviews and recommendations from all the lcb.org members 

Welcome Renee_RA, we're happy to have you on the Forum, assisting our lovely members 

Thank you Renee

Welcome to LCB forum Renee, glad to have you here!

Welcome to LCB Renee, we're glad to have you here! 

Welcome to our forum

Wow! What a list of brands! Thanks for being here Renee. 

HELLO

casino rewards refuse to pay me my lucky. jackpot winnings which i have proof of in two forms. i will attach more later on thius thread.

Hello Samantha-Rae-Krenus,

Could you please send us your Casino Username via private message so we can check your account by reaching out to Casino Rep?

Thank you in advance.

CASINO REWARDS DOESNT PAY THEIR CUSTOMERS WHEN THEY WIN JACKPOT PRIZE DO NOT WASTE YOUR TIME AND MONEY. 
 

Hello Samantha-Rae-Krenus,

Could you please send us your Casino Username via private message so we can inquire about your issue?

Thanks in advance.

Hello Samantha-Rae-Krenus,

We are still waiting for your credentials. Please send us  via private message to be able to help you.

Thank you.

Hello Samantha-Rae-Krenus,

We will be closing this complaint due to inactivity of submitter.

Put money in one of their sista casino account because that one was not verify

Hello Kurahua82,

Could you please elaborate on your issue with Lucky Emperor Casino? Do you need us to contact the casino representative on your behalf? 

Luxury casino (casino rewards partner) take part in a 3deposit bonus deal!!! 4 aztec game. 1st deposit 20free spins + 20percent game bonus. 2nd was spose to be 40free spins + 40percent match bonus. 3rd deposit more of the same! 1st one worked! But the next day I deposited again; when the free spins game came up it wasn't the Aztec game. Another game with 20free spins & nothing else!!! When you opt for a 3 deposit bonus it should work together!! Worst of all;, I tryd to talk & complain on live chat?!?!? Got txts back saying he look into it. Seconds later he/it passes me to another wot eva???? Computer guy chip. Then tells me nothing can be done apart from next deposit gets 10% extra??? That happened 4 times until I got blocked & couldn't even txt them. Not good

Hello J Rouse,

First of all, welcome to LCB! Glad to have you here. 

Can you please send us your casino username/id via private message so we can reach out to the casino representative and inquire about your case?

Thanks!

Hello J Rouse,

We will close this complaint due to the inactivity of the submitter.

Won 800$ and done documents and explained my birth certificate showed my 2 names and proof of address and bank statements and they stole my winnings and shut me out and every time I go to chat they cut me off 

Hope you can help me out

Hello Shanemichael Gillan,

First of all, welcome to LCB!

Could you please let us know if they gave you any further explanation?

And please send us your casino username via PM so that we could contact the casino rep and check your account.

Thank you.

They said I used a different name but look at my birth certificate no2 showes first names has Shane or Michael I don't have a middle name so because I signed up with Michael they saying it's not me lol what a joke casino classic is

Dear Shanemichael Gillan,

Please be advised that the forum is public, so you shouldn't share private information here. We've reviewed your proof but had to remove the image.

Thank you for sending your account details. We have forwarded them to the casino rep. Once they reply, we will let you know here on the thread.

Thank you heaps hopefully they pay up 

Hi any word from classic casino 

Dear Shanemichael Gillan,

We haven't heard back from the casino rep yet, we've sent them a reminder now. Keep you updated on this thread. 

Thank you for your patience.

Thanks heaps 

Hello Shanemichael Gillan,

We have spoken to the casino representative regarding your case. Unfortunately, they say that since you have threatened legal action, they are unable to respond publicly. 

Alternatively, you may reach out to the casino's risk management department to address your concerns.

Thank you for your understanding.

Well that's a no go they won't talk or let me in but thank you anyways karma always will sort the low life's out 

But thanks again 

Yeah no answer from them keep cutting me off

Dear Shanemichael Gillan

Unfortunately, since they can't provide us with more details about your case we are unable to assist you further. Alternatively, you can file a complaint with the casino licensor.

Thank you for understanding.

I've been a loyal customer for years with the casino rewards brand I looyay at my account today and I've been a paying customer since 2017 without any withdrawals. Almost 8 years of deposits and they decide freeze my VIP points due to me apparently using them for free plays and they want me to keep playing as before and deposit to see if I'm even a paying customer. I do t know how they worded it but it's wrong I've never taken advantage of anything here I deposit thousands upon thousands of dollars and they do this to me it's so frustrating because they won't help you in chat about the concern they jus keep depositing it's been almost 3 months without any change my account is still suspended and they won't talk to be straight . It's unfair I'm still depositing and getting nowhere with these people I'm absolutely feel like I've been kicked in the teeth I've been used and I've been just like helpless here like they're just taking advantage of me and like saying I did something I didn't and they're just like totally I can't do anything about it it's like I feel helpless and they're like so rude I mean anyways so I don't know what to do. I feel duped. Btw just yesterday one agent upgraded my account to gold but still no rewards I don't get it.

Disputed amount: 155C$

Casino: Casino Action

Case #: 2665

Dear Mattvi75,

First of all, welcome to LCB!

We've received your complaint and are looking into it. We will keep you updated with any developments.

Please keep an eye on this thread.

Thank you.

Thank-you I will sorry if my complaint seemed all over the place just was upset thinking about it. Look forward for anything I can take from this good or bad learning experience.

Any luck yet?

Dear Mattvi75,

We've sent a reminder to the casino rep since we haven't heard back from them thus far. We will let you know once we receive their response.

Thank you for your patience.

Still nothing?

Dear Mattvi75,

We haven't heard back from the casino rep so we've sent them another reminder.

Thank you for your patience.

Hi my name is Adriana Jimenez and Im just trying to test the waters before spending my hard earned money. Can u offer a bonus please

Hi Mattvi75

Firstly I'm sorry to hear of your frustration. 

Unfortunately there is no magic formula given to any of our staff to know when the points suspension will be lifted as it is based on your entire history with Casino Rewards across all of your accounts and takes into consideration deposits, bonuses, withdrawals and wagering. None of our staff have the ability to suspend your VIP points. The algorithm that calculates this suspension runs in the background and is automatic. Staff have no access to it, nor do they know the function behind it

I had a quick look through your history over the last 6 months and I did see there were 3 zodiac casino accounts created in July, August and October where the first sign up bonus was taken on all 3 accounts. This sign up bonus is huge compared to the deposit amount and i would take a guess that it may have affected the algorithm calculating the redemption of the bonuses, not to mention opening 3 accounts at the same casino to claim the sign up bonus is a breach of the T&Cs. 

I hope this information helps. 

Cheers
Renee

Never got a Christmas gift or anything from you guys and you still holding my stuff hostage out of her all these years of depositing you know withdrawal so I would like you to close all my accounts that are in my name I have anything to do with me anything that has anything associated with me to be closed Merry Christmas and thanks for the annoyance.

I hope this message finds you well. I wanted to share my thoughts regarding my experience with your service over the past ten years. 

I appreciate the time and effort your team invests in reaching out to customers. However, I feel overwhelmed by the constant barrage of promotional emails, such as the recent offers promising a "$1 for a hundred spins." These offers seem disconnected from my long-standing loyalty and substantial financial commitment to your platform, which amounts to thousands of dollars. Unfortunately, despite my spending, I have not been able to make any withdrawals.

It’s frustrating to receive feedback that suggests I should spend even more, especially considering my previous experiences. One incident that stands out is when my VIP points were blocked after a conversation with an agent. It felt more personal than procedural, leading me to believe the decision was based on a subjective interpretation rather than any objective guideline.

Given these ongoing issues and the sentiment I've encountered in various discussions about your company, I’ve reached a point where I feel it might be best to close all my accounts. 

Thank you for taking the time to read my feedback. I hope it helps you understand the perspective of long-time customers.

Best regards,

Matthew 

I hope somebody reads this and replies

Hello Mattvi75,

Thank you for sharing your thoughts with LCB members. We did contact the casino rep and referred them to your post. Please keep an eye on this thread for updates.

Hi Mattvi75,

As I mentioned, staff do not have the ability to put any suspensions on your ability to claim your points, nor do they have the ability to release the suspension. The algorithm calculates based on your entire history across all Casino Rewards accounts and is automated. 

Unfortunately I am unable to action anything on your account via the forums. You will need to contact casino support directly via chat or email to support@crhelpdesk.com.

I will forward your feedback directly to casino support management. 

Cheers
Renee

Does anyone have the new link to the Christmas bonus from casino rewards?

We kindly ask players not to post or send the links to the mailout bonuses that players will receive as this ruins the experience of receiving the bonus in the mail and confuses players when they try to claim them as they forget that they have already been claimed, putting more strain on our support centre. 

Thank you.

CAn someone please give me the magic word for casino rewards