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Last post made 2 days ago by Berks
CasinoCruise
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  • Hi Everyone!

    My name is Lloyd Apter and I'm one of the co-founders of Casino Cruise and because i care so much about our customers I demanded to be our casino rep on the forums so i can ensure our players are given the best service cheesy

    We are very excited about being Casino of the Month for May 2015 on LCB and for being one of the casinos with an LCB seal of approval!

    So here i am, if you have an questions about promotions or issues with our site or support please post or PM me  thumbs_up

    Looking forward to making new friends here!

    Updated 21st Nov 2016: Spinit added to the LCB list.

    Updated 24th July 2017: Sloty Casino added to the LCB list.

    Updated 1st December 2017: Vegas Hero Casino added to the LCB list.

    Updated 22nd May 2018 2018: Genesis Casino added to LCB list.

    Updated 28th September 2018: Spela Casino added to LCB list.

    Updated 30th October 2018: CasinoJoy added to LCB list.

    Updated 4th December 2018: Pelaa added to LCB list.

    Updated: 15th August 2019: Casino Gods added to LCB list.

    Updated 28th October 2019: Kassu added to LCB list.

    Updated 15th February 2020: Casoola Casino added to LCB list.

    Updated 27th May 2020: Casino Planet added to LCB list.

    Updated 21st August 2020: Funbet Casino added to LCB list.

    Updated 21st August 2020: Casino Lab added to LCB list.

    Updated 22nd January 2021: Casino Dome added to LCB list.

    Updated 10th May 2021: Casino Masters added to LCB list

    Updated 5th August 2021: Vegasoo Casino added to LCB list

    Updated 2nd December 2021: Playerz Casino added to LCB list

    Updated 4th April 2022: Superplay Casino added to LCB list


    Cheers

     

    Rated:

    4.6/ 5

    5/ 5

  • Welcome! Glad to see that you are excited to be part of the community and assist our members!

  • Hi Lloyd my username is masif77 and I made a withdrawal a couple of days ago and sent verification documents which have been approved by the support team. Just wondering how long would it take for the whole process. I like the wide choice of games and the graphics quality. Beginning to be one of my favourite casinos

  • i Think PM would get the message to Lloyd faster  smiley


  • Hi Lloyd my username is masif77 and I made a withdrawal a couple of days ago and sent verification documents which have been approved by the support team. Just wondering how long would it take for the whole process. I like the wide choice of games and the graphics quality. Beginning to be one of my favourite casinos

    Hi check into it now. It's Jewish New Year long weekend so things have been slowly than usual.
    I will update the asap. Best wishes, Lloyd
  • I've sent a pm also before I posted on the forum to Lloyd


  • Hi Lloyd my username is masif77 and I made a withdrawal a couple of days ago and sent verification documents which have been approved by the support team. Just wondering how long would it take for the whole process. I like the wide choice of games and the graphics quality. Beginning to be one of my favourite casinos


    Hi there,  just spoke with our support.  You should receive a reply later today.  I understand your request was made on the 13th and that our support team will contact you shortly so please be available by phone and email.  Best wishes, Lloyd
  • Hi there I've just got an email that I have had my winnings confiscated. Never in the history of me playing online casinos has this ever occurred. I deposit 150 with a bonus of 150, get to the wagering requirement of 6k only to be told that my winnings of £1500 have been confiscated due to breach of terms of the bonus. U set a time limit to meet the wagering requirements and you expect to meet that on 5p stakes. And there was me thinking this is a good casino. I've sent numerous email to confirm verification documents which were eventually approved. I can understand if you don't want to pay, but would appreciate a bit of honesty that's all.

  • Hi giro247, sorry to learn that you lost your winnings.  i understand that you had a breach of bonus terms and therefore your bonus winnings are void.  If there had been no breach we would have of course paid out your winnings as we do with many, many players.  Again sorry this happened to you.

  • I'm sorry too and I would like a copy of my game play because I think this is a joke casino who need to sort their issues out. I've made my initial deposit withdrawal or do u plan and confiscating this as well as its been 2 days now since I made this withdrawal. You seem to take the money out quick enough so why the pending still on my status. You have just lost a valuable customer who spends a lot but will not be spending it here. Could I have my deposit put back on my debit or do you need to think of a reason not to give that back too

  • Hi giro247,

    it is player's responsibility to read bonus and promotional T&Cs. Once you take the bonus then you agree to its related T&Cs.

    I do understand your frustration, but I guess next time do not take the bonus if the terms do not suit you. And most importantly always read terms and conditions.

  • hi. im disturbed at the Casino Cruise. It has taken me 3 days to verify my identity and now they say a withdrawal takes 48 hours. It states "within 24 hours" in the review here at LCB. Why say that when it takes the double?

  • LCB 55 free spins is not good for Croatia. Made account following LCB link after following what i have read from. Fix the offer to countries that are eliagable, its not fair to have someone make account and then be refused by support.


  • LCB 55 free spins is not good for Croatia. Made account following LCB link after following what i have read from. Fix the offer to countries that are eliagable, its not fair to have someone make account and then be refused by support.



    Croatia is allowed. The terms state:
    Players from the following countries are not permitted to receive the free spins unless otherwise stated: Turkey, Romania, Lithuania, Belarus, Latvia, Czech Republic, Hungary, China, Bulgaria, Poland and Ukraine.

    please private message me your casino username

  • Hi Lloyd, I had an issue at casinocruise last year 2016

    My account was verified. My brother and I played with different accounts

    Your security section alleged I had a duplicate account

    They confiscated my winnings 5000 euros

    Your customer support did not assist me any more

    I filed a complaint at GBGC and MGA

    Malta is still pending

    I believe your ip detection system failed and charged my from breaking one of your rules.

    As you post here I can write and ask

    Any help is welcome

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