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Last post made 19 days ago by Anchi
CasinoCruise
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  • Hi santiar,

    As you know you can't have two accounts from the same IP address, that's the reason the casino thought you broke their rules. I'm afraid there's nothing much we can do for you. However, you can PM me your casino username, we can notify the casino rep. 

  • Hi MelissaN, thank you for the reply.

    My brother registered at casinocruise.com too with his personal details

    We live in the same city. We played from different locations

    I chated with many vip operators at casinocruise.com and once they asked me if I was in rumania. I have never been there

    UKGC does not defend foreigners and MGA complaint has last too long.

    I guess casinocruise would not close my account if I lost. 

    I will send my username by pm

    Regards

    Santiar

  • Hi MelissaN, I cannot see how to send a pm to you

  • I see! We're going to contact the casino no worries. Keep you posted. 

  • Hi Santiar!

    Thank you for getting in touch with us.

    I have looked over your case and can see that this decision was made by our security team as you were operating 2 account from the same IP which is a breach of our terms and conditions. Please see T&Cs 4.7. Your Account must be registered in your own, correct, name. You may only open one account i.e. Your account is limited to one account per IP address / home address. Any other accounts which you open with us in relation to the Service and the Website shall be "Duplicate Accounts". If you open more than one account, any winnings on either account will be forfeited and all accounts will be closed.

    I am sorry if this is not the outcome which you were hoping for and if you have any more questions about this please send me a PM! 

    Have a lovely day :)

  • Hello, I could not find how to pm you.

    The core of the problem is that your ip engine detection missed 

    I apprecciate your latest answer

  • Hi Santiar,

    Thank you for getting back to me.

    If you wish to discuss this further via PM you can click on my name in yellow and there is a 'message' option. Or if you prefer I can send you a message?

    Many thanks and all the best.

  • Pm are not working for me yet. Can you a om to me?

  • Hi Santiar,

    Have you got a message from the casino rep? 

  • Hi Melissa,

    I have sent him a PM today, so just waiting on a response.

    Thanks for your help!

  • Yes, I was sent the PM

    I understand casinocruise.com has got the right to confiscate when 2 accounts use the same ip

    It was my mistake, some day I probably visited my brother and logged in at his place

    I just wanted to ask if casinocruise made exceptions. All and all, I only gambled. I did not fraud them

    Regards

  • Hi Santiar,

    Thanks for getting back to me so quickly.

    I am afraid I have been to discuss this with the security team and their decision is final. I apologise for the inconvenience and in future I would advise to read the T&Cs at any casino you play at to avoid any similar problems!

    I really am sorry this isn't the outcome you were hoping for and please do not hesitate to ask if you have any further questions about this.

    Have a lovely day!

  • I know casinocruise had the right to do what he did.

    It is almost imposible to be aware of each rule a casino place at their T&C because we are gamblers

    Besides, each rule can be understood as security section decides

    You may see my issue with magicalspin.com.  they confiscated because I bet more than 10% of my original deposit

    There is a rule about in magicalspin I did not imagine. I guess almost no online casine has this rule

  • Hi Santiar, 

    I completely understand your disappoinment and I really apologise for that. I am also sorry to hear about your situation with magicalspin. All I can suggest is to be very sure of the terms and conditions of each casino in future!

    If you need any future assistance please let me know.

    Take care!

  • I would say that casinocruise did not use his T&C until I started to win 

    I deposited  twice

    My brother lost

    It was what actually anoyed me because I know they can say I had duplicate account due to a mistake or not. But I played many days before they confiscated

    Sorry to show my desdain

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