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Last post made 2 months ago by Anchi
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  • CasinoCruise
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  • Hi asmeister,

    Please private message me your casino username so we can notify the casino rep about your case. 

  • MelissaN wrote:

    Hi asmeister,

    Please private message me your casino username so we can notify the casino rep about your case. 

    as said, I don't really have a username that I know of since it was through pay and play, as in no registration. 
    If it helps, the email I use is asmeister at gmail dot com

  • Okay, the casino rep will be notified. Keep you posted. 

  • Ive directed messaved toy thank you for helping 

  • Calvin Green wrote:

    Ive directed messaved toy thank you for helping

    I've received it. The casino rep will be notified. 

  • Hi asmeister,

    We received an update regarding your case. They've informed us that your account has been refunded and you can expect the money in your account in 3-5 days. They also sent you an email. 

  • Hi Calvin Green,

    Here's the update from Casoola: 

    Our department has looked into the player’s account and can confirm some documents were still missing for verification. The player was sent an email today informing him which documents are still required.’

    Please send them the docs they need and I'm sure it will be okay. Please also let us know once your account has been verified. 

  • I have applied for withdrawal  process in Genesis  casino  on 16 July but still now my withdrawal  process not complete,so please help me: my email I'd 

  • Sorry to hear that, Satya Narayana. The casino rep will be notified. Keep an eye on this topic. 


  • Hi Satya Narayana, 

    We got a reply from the casino rep:

    The Casino has looked into your account and can confirm that your withdrawal is set to be paid out today. Please allow up to 5 working days for the funds to show in your account.

    Please let us know as soon as you get your winnings. 

  • Hi Satya Narayana,

    Have you got your money? 

  • Hello,

    I came accross casino Casoola part of the Genissis Group and it more or less got my attention by cartoonish style of the casino.

    I was lucky enough to get a small win and withdrawal the money which after a short period of time got mentioned as "succesfully transferred" on their website.

    The money never arrived my bank account and I decided to contact the support team by chat on the website, while the message mentioned "there will someone with you shortly" and the online icon of the again was showing green the agent never came online....I waited around 15min which should be enough and lost my patience after that and decided to write an email to the payment team which emailed me mentioning the withdrawal dated the 19th of Jan was on its way to my bank account and it would take a maximum of 5 business days to arrive.

    I never received an replay from them and therefore I decided to give it another time by contacting the support team by the chat option o0n their website.

    Again the same message showing the again will be there to asist me shortly and this time after 30min of not anybody showing up in the chat I closed the chat.

    Attached you will see a email I send to the payment team of Casoola and also a screenshot showing the chat screen with the starting time of me entering the chat and the actual time on the far bottom right to show I have been waiting for 30 min.

    I would appreciate if someone can help me in this case as I starting the worru that there are some serious issues with this casino ????


  • Hello Doubleak,

    Could you please send me your casino username to private message inbox and we'll get in touch with the Casino Representative.

  • Hello Doubleak,

    Thank you for providing us with your casino username. The Casino Representative has been notified. Please keep an eye on this thread for updates.

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