CasinoSecret Support and Complaints Thread

Hello LCB Community! 

The CasinoSecret Team is happy to be part of the LCB Community! 

CasinoSecret is driven by a unique and very appealing feature. We offer CASH! The Welcome Cashback is an insurance on a player’s first deposit, it is available to all new CasinoSecret customers and will be automatically activated on their first deposit. The second deposit activates the Instant Cashback that lets players receive an automated and partial refund on every losing spin! 

To make it short: we are the Home of Cashback  

We are targeting two main regions, Germany/Austria and Japan 

Last but not least, CasinoSecret.com also offers a fantastic range of tournaments, with four winning mechanics, instant score calculation, real-time leaderboard ranking, and automated prize allocation. 

We are happy to help the LCB community if you have any questions! 

Kind Regards 

Your CasinoSecret Team 

Hi CasinoSecret Team. Welcome to the best forum.  

Hello CasinoSecret Team! Welcome to our forum, glad to have you here! 

hi CasinoSecret Team, welcome to LCB! 

Welcome to LCB forum CasinoSecret Team! Thank you for being available to assist our members! 

Hi CasinoSecret Team, welcome to LCB forum! 

Hi CasinoSecret Team, welcome to our forum! 

Thanks, everyone ! 

I have now to Problems First ive doesnt get the 3rd of freespins from the Welcome Bonus

Secound Problem and These ive never had at any casino my Deposit was'nt Credit i was deposit 10€ via Paysafe and i doesnt get the Money in my Account also my Money was Not refoundet

I wait now over 24h for an reply from the casino Support

I also was writhe the casino Rep two Messages and i also wait over 24h now and i doesnt get  Response

I am realy .... For that worse Support which ive never had before at any casino  pls Help me i Hope that i get an good reparatation from the casino ist self because i Play and loose a Lot Money since Last week 

Hello again my Deposit was Credit now but i doesnt get an answer for my freespins

Hi Metz1013,

Please private meessage me your casino username. We'll notify the casino rep. 

My Case ist done now i get an Mail now and they give now my freespins

But the Support needs to Long to answer

But thanks

Thanks for letting us know. Glad it has been sorted. 

No Problem the only which ive Not get was an reparatation so i doesnt deposit and Play there anymore because i was wait 2 days of the freespins from the Welcome Bonus and 12h of the deposit with my Paysafe. And before i was deposit more than 100€ in 5 days 

I don't know why i make that but Yesterday i was gave the casino a secound Chance and made a deposit again via Paysafe and now since twenty four hours the deposit is not in my account available but the Money is reached from my Paysafe.

And again i doesnt get an answer for the inquiry that is Not normal

I deosnt can understand These at all other casinos is a deposit over Paysafe done in a sec

So i only can say stay away from These casino because a withdraw needs also an very Long Time

Hi Metz1013,

Thanks for letting us know. We're going to check with the casino why your deposit isn't in your account. 

Good morning,

Please allow us to express our apologies for the inconvenience caused with your deposit. Unfortunately, we experienced Paysafe redirection issues during the weekend but would like to confirm that all missing deposits have been credited and that you have been informed by Email. 

Don't hesitate to contact the support directly support@casinosecret.com if you have any additional questions.

We wish you a pleasant day.

Kind Regards

CasinoSecret Team

Sry but i was Look at my Account and my Money is Not there

Wow at 15:36 i get the Mail that my Deposit is now available

I Play These Money now If i ein i payout if i Not win No Problem

But i never ever make a deposit again

Thank you for letting us know.