Casoo, Tsars, Wisho, Winnerz, Trickz Casino Support and Complaint Thread

Hello Jan Kristiansson,

Sorry to hear that. 

Please send us your casino username via private message so we can reach out to the casino representative and inquire more about this.

Thank you.

Hello Jan Kristiansson,

We are still waiting for your account details, please private message me if you still need our assistance.

Thank you.

Did you get my casino login as I sent to your informed private message so you can reach out to the casino rep about this issue? Jan Kristiansson 

Dear Jan Kristiansson,

Thanks for sending your account details. We contacted the casino rep and inquired about this matter. Keep you posted on this thread.

Hey Jan,

Please note that Winnerz.com and Wisho.com do not specifically direct gaming services towards the Swedish market. There is no solicitation of Swedish nationals or any marketing activities targeted in Sweden. The acceptance of clients on a reverse solicitation basis does not constitute active operation within the Swedish market.

It is also important to clarify that Winnerz.com and Wisho.com do not present themselves as Swedish casinos nor hold a Swedish license. All clients are provided with transparent information regarding our license, both in the website’s footer and through our Terms and Conditions (T&C). The T&C clearly outline all relevant legal details, including the following clause:

“It is the Customer’s responsibility to ensure that operations comply with all laws in force in the jurisdiction in which you are using the Operator’s service. If you are in a country where remote gambling is prohibited, you may not use the services of the Operator.”

Given that all relevant information regarding the casino’s licensing and legal obligations is provided from the outset, and based on the terms agreed upon at registration, there are no grounds to issue a refund.

If there are any additional questions or concerns, please don’t hesitate to reach out to our customer support team, who will be happy to assist.

Best regards,

Spinwise Team

Thanks for the feedback.

Firstly you are banned in Sweden since Juli 1 - 2024 due to you have broken the law already, and you are not allowed to have any players here at all after that. Such ban are by the way supported by CJEU and shall then be followed. It's furthermore even forbidden with transactions from and to forbidden casino. 

What you then do instead is to continue to approach players like me with problems on a daily basis with offers to keep us playing at your casino, despite your ban. Everyone can see the sent picture on your ongoing processing on me after you were forbidden in Sweden.
Then your strategy is to say that you not are approaching Swedish market/ players and claim your T&C.

It's the most un- honest thing to do to say one thing and then do opposite via your VIP department. That kind of management belongs to blacklisting if you ask me, and far away from the Rising star as you were awarded for at LCB 2023. I can't find words for your behavior to be frankly. 
Kind regards/ Jan Kristiansson 

And just some few examples of your deliberately processing on me from your special VIP department during your ban. How in earth can you say that it's not to approach Sweden and Swedish players. Just unbelievable behavior and far away from a honest way to run a casino. 
I suggest you correct your failure and make chargeback from Juli 1 - 2024, or I will do all I possible can to get you blacklisted on every forum possible. 
Kind regards/ Jan Kri

Couldn't send more pics on it here but you have the previous sent samples anyway/ Jan K 

Hey Jan,
Thank you for sharing your concerns.

We understand your frustration, and we take all feedback seriously. However, we would like to reaffirm our position and clarify a few important points regarding your case and the casino’s operations.

Firstly, regarding the matter of the ban in Sweden, as we previously mentioned, Winnerz.com and Wisho.com do not target or solicit players from Sweden. Our approach does not involve engagement with the Swedish market.

Additionally, we strictly adhere to the licensing requirements and legal obligations as stipulated in the jurisdictions we operate in. Our Terms and Conditions, which you agreed to upon registration, make it clear that it is the responsibility of the player to ensure compliance with their local laws.

Concerning your claim of continued contact from our VIP department, please note that all communication sent is part of our general engagement strategy with our existing customers, not specifically Swedish customers. Emails sent in English do not constitute targeting, especially in cases where the player has voluntarily registered on the website and agreed to receive newsletters.

We regret that you feel disappointed with the outcome, but we must stress that no breach of terms and conditions with regard to the Swedish market has occurred from our end.

As a result, we are unable to process refunds for these transactions, as the agreed-upon terms were unfortunately violated.

Once again, we appreciate your input and invite you to reach out to our customer support team if you have further concerns.

Best regards,
Spinwise Team

Dear Casino Rep.

It´s infact embarassing that you trying to explain your cryslal clear breaches and it makes it even worse when you trying to defend it. 

I will again point out the true facts that SGA has banned Hitz Gaming Casinos in Sweden July 1 with support of ch.18 section 23 after your active marketing here without valid license, and such specific ban is supported by CJEU. Also transactions is thereby forbidden from and to such forbidden companies.

Your explanation of targeting and processing me despite your ban is scary, quote "communication sent is part of our general engagement strategy".

I can send much more evidense of this processing against me if needed and it´s not any random offers as you have sent out on general basis. It´s mail and telephone calls pinpointed special to me as Jan Kristiansson and it´s from your VIP managers Maija and Harvey. They have during July/ August informed me over again that I have a special tailormade cash back for me only on 18% of the weekly losses I make, and they have given me far over euro 500 extra free money on top of that. Is that your so called general communication as you give everyone?. It´s nothing else than crystal clear pinpointed processing of me as Swedish player during the time you were banded. Not even the most corrupted casino dares to work in this false way, and then you on top of that trying to explain such criminal behavior.

I suggest you to take your responsibility and settle before your casino score goes down the drain.

Kind regards/ Jan Kristiansson     

Dear Jan Kristiansson,

Since we have a detailed explanation from the casino clarifying the case, we will now close this complaint.

Thank you for understanding.

Will you close the case, and do you really buy the crap the have written?

So you don't care that a casino whom are blacklisted in a country according to the law which is supported by CJEU continues to active targeting the market and players there? Is such casino to trust and recommend to players as a rising start in your book?
I am speechless frankly. I believed LCB to be a trustful and honest forum for players. Winnerz belongs on black list with that behavior. To say one thing and then do the total opposite to squeeze out money must be the most dirty way to run a casino, and am I sure that all players agree on that. It's really unbelievable! 

Kind regards/ Jan Kristiansson 

And if LCB take casinos part only, then I will continue on all forums possible out there until I find an trustful forum whom judge it in a correct way and will blacklist Winnerz if they don't settle theirs breach. I have made casino become blacklisted before and I will not give up until I have got justice and blacklisting Winnerz for all other players sake.

kind regards/ Jan Kristiansson 

It's frankly corrupted and strongly misleading to all players if LBC keeps Winnerz casino as "Rising Star" now when you know how they run theirs casino. Jan Kristiansson 

Dear Jan Kristiansson,

We are not a regulatory body and we are doing our best to assist our members with all issues reported. We also advise players to do their own due diligence before playing at any casino, and of course, the ultimate decision on where to play is up to every player to make. 

Thank you for your understanding.

Yes for sure but you can put some pressure on casinon whom behaves in a lousy an untrustworthy way. A casino whom lying and saying that they don't break rules despite they in fact are blacklisted/ forbidden and anyway process people like me in Sweden via theirs VIP department should for sure not be your "Rising Star". Fallen star should be more accurate way to describe them towards your players.

kind regards/ Jan Kristiansson 

Acount

Disputed amount: 5000€

Casino: Tsars Casino

Case #: 2696

Hello Arif97,

First of all, welcome to LCB.

Could you please let us know if you have a specific issue with Tsars Casino and provide more details about the case so we can assist you further?

Thank you for your cooperation.

Hello Arif97,

Could you please let us know if you still need assistance?

Thank you.

Since we haven't heard back from the member, we will consider this complaint CLOSED due to the submitter's inactivity.