CWC | High Noon | Lucky Red Casino | Aladdins Gold Casino Support and Complaints Thread

Hi all,

Club USA Review
Lucky Red Review
Aladdins Gold Review
High Noon Casino
Buzzluck Casino

My name is Martyn and I am the first point of contact for the above casinos.

Should you have any issues please let me know. Probably best that you send me a personal message so that I get to see it quickly.

Thanks and speak soon.

Martyn.

HELLO MARTYN i have sent Support a letter RE a technical issue. I have not yet received a response.  Can u take a look at my acct pls? and also... if i am eligible for those rewards that you had mentioned for Jade as well. THANK YOU

Hello Martyn, I often see post of players receiving personal code for free chips and I was just wondering how could one be eligible to receive one because I used to often make deposits at Club World and never had made any withdrawal even after winning a large amount and so I had stopped.....then I started depositing at lucky red and although I would use the deposit bonus offer I had no luck with the games, I have just recently deposited in Aladdin's Gold but I am very hesitant with being a regular depositor because the even if the casinos are honest casinos, I don't really feel like I am being valued as a depositing player, regardless of the amount I deposit is how often I make the deposit. I would really appreciate if you could explain to how a player is considered for free chips bonus .

Hi!  My name is Ken.  I am not associated with Club World except that I have been playing with them for years.  They are honest and pay quickly (within a week).  In order for me to get an extra bonus or two  I will use the chat feature and just ask the rep if I have qualified for any bonus and usually that will get me a fair bonus.  I have also cashed out on bonus money and they are just as quick to pay on that!!  This is now the ONLY casino I play any more after being burned so bad on some others.

Hello Martyn, you replied to my pm a few days ago and I replied back to you and haven't heard anything else from you username:biglean

Hi Kim, I have followed this up with the casino manager and at this time we cant offer you a free chip. We can however offer an increased deposit coupon giving you a better deal on your next deposit if that would be of any interest to you?

Let me know.

Cheers,

M

I just want to say I LOVE Club World!  I deposited $30 at 9:30 last night, 10 minutes later I requested a withdrawal of $200, and at 8:30 this morning it was already in my ewalletXpress account!!!  AMAZING!!  This goes to show that it CAN be done quickly and easily.  There is no reason a withdrawal should take a month or longer!!  So again, I say, I LOVE Club World!! 

Yes, can you please PM me the deposit special you are offering me! Thanks Martyn, Kim

I just want to say how impressed I am with the Club World group of casinos.  The customer service is OUTSTANDING!  It's obvious that they want to do right by their customers, which is rare and absolutely refreshing.  Also, there is a wide variety of deposit and withdrawal methods, the withdrawals are lightning fast, they always have the newest games, etc. etc.  I could go on all day...  Anyway, on live chat this evening I spoke with a rep named Julie and she was so pleasant and accomodating, it actually felt like "customer service"!  Thank you, Julie (if you happen to read this) and thank you Club World casinos!! 

amyspear

Thanks Amy, I will pass on your comments. It's always great for players such as yourself to take the time out and post something nice. I will ensure that Julie see this, she'll be chuffed for sure!

Thanks again.

I agree 100%! Could not get a better casino, customer service is excellent, and have never had a problem cashing out! WTG Club World, you really ROCK!

LH

I play at all 3 and all 3 are great for fast payouts.  I just cashed out $500 at Club World from a free $50 chip.  No hassles.

medtrans

That's awesome, medtrans!  Congrats on your win!!

My opinion is I have deposited soooooo many times at CW and have only recieved one time a free chip so I dont deposit there anymore!

every single time i deposit at club world i get a free chip every time..all u have to do is after u finish ur deposit go to chat and ask for a free chip...they always give one..10xwr 10x max cashout

as long as u dont take a bonus when u deposit

Hi man, I did drop you a message this morning. Can you check please?

Leave it with me please, I want to try and keep this thread to the iPod competition so nothing is missed.

Cheers,

This has been moved to the Direct Casino Support Board.

Admin

I made 5-6 deps on Aladdins casino and had the worst time of my life.Yesterday they got my dep but then site dropped and when it came back on-line my money was gone.Had to wait till 2:30am for the cashiers to fix my account.What a nightmare.I knew it was not a good time to play.Well now I'm outta $ till after the 1st and when i asked for a comp chip i was told (we don't offer them) So i don't think i will play their anymore.

Have the same problem.I scaned my cc and drivers lic and all the other sites i'm on can read them.But not Aladdins.To fuzzy etc. How the hell can they be fuzzy? must be on thier end.Fax they got ok but everything else is screwed.I'm not going to worry about it anymore.Not worth playing at.

if u have a scanner scan the forms and email them to them...thats what i do at all casinos.. never hooked my fax up so i scan and email..it makes a very clear copy..

look like there one i can put on my list of casino not to put money in.
I just love this forum.
You know even if this casino come back to you and try to kiss up to you .it still a pain and there are so many out there you do not need it
Thank you for you post.

Just about to PM you on this now.

As I have told you we need to be able to tick all the relevant boxes to pass security.

Thus far we are still waiting on a couple of pieces as proof.

If you provide what I PM you then we can sort it out.

Apologies for taking your online security seriously.

I am so sorry for you 13 I play there almost every other day and I like the other member said always deposit without a freechip then after I lose I ask chat and they have always given me one to play.  I can tell you that my withdrawal that i rec'd today on that very same freechip that you played took about 4 days to get, and they also asked me to send a copy of a greendot card I once used.  I did and they were fine. Please do not feel like they are picking on you they asked me the same thing and I sent my docs in around July.  I can't say enough about this group they are the best of the best.  I hope things work out for you.  :D

THAT REALLY SUCKS, BECAUSE THAT IS RIGHT UP THERE WITH BEING CALLED A @@@@@ IN MY BOOK.  HOPEFULLY THEY GET IT ALL WORKED OUT HUN!

GOOD LUCK ALL!!

13 - have you actually asked which piece of information they consider to be "fraudulent"?

You've sent them everything you can think of and its time they stepped up to the plate and told you exactly what they believe "doesn't add up" and give you good reason for saying what they are saying.  

Martyn - I understand why you have stepped out of this but there must be something that can be done here?  

blue

The issue is that we have not received the documents that we need and there is also a conflict of address in the documents provided. I cant obviously bring up all the detail of this player in a forum so have ask him to contact our supprt team so we can resolve it.

I have PM'd the player and cashier have emailed the player and requested what we need to see, thus far we havent seen it.

I havent had an update today on where we stand on this account but if 13oclock hasnt yet done so I suggest you contact our team and we can iron this out to stop it dragging on. Until all documents are in order we cannot proceed with the cashout to another method (card to ewallet).
Standard procedures for any casino that takes internet security seriously, especially when your personal details and your cash is involved.

No Martyn - not at all trying to stir the pot.  There is no way I would want to do that...you and I have worked together before and I would certainly not do that to you or any other rep on this site.

I was just concerned that 13 said he supplied everything and clearly this is not the case.  I'm not taking sides - I just wanted to get a resolve for a loyal member.

This was no way intended to be against you or your casino and I apologise if I have offended you.  I should thank you for everything you are trying to do for him. 

I will remove the sentence as your are right that it is inappropriate. 

blue

13 - lets just hope it all gets sorted in the end.  Thats the goal.

Keep us posted.

blue

Lets see,I've seen a few posts in this Forum about asking live chat for a comp and they get one.Well i have no idea Who's kissing who,but i have dep over 300.00 in the last few days and did crappy.Asked for a free chip and was told (we don't offer free chips) So all of you saying you received a chip are lies in my book.

Well I am definitely not gonna call any of my friends here liars, however I am a depositor(was) and have asked and they always told me no too! So they are deleted from my computer!

I wonder if they have changed their policy at these casinos?  I play at all three and have always gotten a free chip when I ask.  But yesterday I asked at Lucky Red and was told no.  I was kind of shocked as that was the first time I couldn't get one. 

medtrans

i can understand how u feel..but i will show u my deposit history...and u will see that every time i deposit i go to chat and ask for a free chip....as long as i did not take a bonus with my deposit i have never een denied a free chip if i deposit 30.00 go to chat after i lose i get 15.00 free chip with 10x playthrough and 10x max deposit...ALWAYS....

and it is not a certain person you have to ask every chat person i had gave me a free chip...

p.s. all my deposits were made at club world

my chat from club world today..i wrote after i read in another forum about january loyalty bonus..

Dawson: Hi how can I help?

CURTSONLYLOVE: hellodawson i read in a forum about loyalty ndb for depositers in december...well i made plenty of deposits in nivember and december and i did not receive any loyaly ndb....does club world appricate my business or not?

Dawson: Have you checked your eamils for your jonizia711@yahoo.com account?

CURTSONLYLOVE: yes

CURTSONLYLOVE: have not received an email from club world in a long time

CURTSONLYLOVE: a very long time the only emails i get from them is when i deposit

CURTSONLYLOVE: confirming my deposit

CURTSONLYLOVE: i also check my mail in the casino but have not received any there either

Dawson: Right. Our promo team deal with all the loyalty bonuses but they only work Mon - Fri so I can't give you an answer as to why you haven't received one. However In the meantime i can give you a free chip today.

CURTSONLYLOVE: ok ty dawson i truly appricae it

Dawson: Bonus is now in your account. 10x Playthrough 10x Max cash out. Excluded games - Baccarat, Bingo, Craps, Poker, Roulette & Sic Bo. The bonus is non cashable. Good Luck.

CURTSONLYLOVE: ty so much dawson


p.s. i think i didnt receive the email from them because i opted out of receiveing emails from them...got tired of receiving them almost every other day...but i will go back on the mailing list so i dont miss any more bonuses they have in store for me

p.s.s. bonus for 25.00 free

CURTSONLYLOVE - can i ask you how much you deposit monthly at club world?  i have deposited over $200 this month at aladdins gold after not playing there for several months (because i never won).....i followed your example and asked for a free chip today and was told "no".......i do use bonuses but i don't make huge deposits so these are no big deal....if i like a casino i could spend $500+ easily in one month...not sure if this is enough to get free chips, just wondering......thx!

on a hole i deposit a medium amount..but it does not matter how much i deposit..if i deposit 25.00 right now and lose i go to live chat tell them i made a couple of deposits and they will give me 10.00 on 25.00 deposit 10x -10x...now if i made a eposit and used a bonus and go to chat and ask for a free chip they will say they cant offer me a free chip at this time...if i dont take a bonus i get a free chip every time...my highest free chip being 50.00 and the loweset is 10.00

p.s. my mouth dropped when u said they told u no...i cantt understand y people say they dont get free chips..i actually got the idea from here when a poster said that they go to live chat and get free chips at club world

Ah ha!  The bonus must be the key.  I normally don't take bonuses, but I did take the 150% bonus the last time at Lucky Red.  Good point.

medtrans

Here is a post that is got me pissed.I was playing T-Rex on club world and all of a sudden the Random jack pot flashed and the Reels didn't stop.Then a message popped up saying (Progressive Jackpot Balance Error) Please contact support for more info.Then it said This game can't be played at this time.I had to close out the game and re-enter it.Jackpot was over 6,200.00 at this time.I called and Nobody has heard of this error.Well this is funny because i talked with other sites and this error does happend from time to time Right after the Jackpot has been Hit.I sent email to Support about this and asked them to look into it.I have yet heard back from them since. I know for a Fact that i hit the jackpot and for some Reason it didn't add to my balance so i received this Error.I feel that i will be screwed outta this win and that i will get a email saying that the game had a problem and that the win is Void.This is how they control who gets paid etc.I want you all to let me know what you think about this! Will i get screwed? Also anyone ever get this error before?

I have not got the error, but I was playing santa strikes back at Alladins Gold and it just kept retriggering forever, over 20mins and winning big and I got a pop up right in the middle of free spins saying something like: "This game session has been canceled by an administrator" just like that it was over.
I will NEVER again play at any ClubWorld Casino! And I don't understand why they are constantly winning for the best customer service all the time. I don't care for this group, they are sneaky in my opinion and getting away with it!
And I highly doubt you will get any money from them or a reply!

Sorry ClubWorld lovers, I don't like them

Ive dep over 600.00 in the last few weeks and can't get anything.Well i still haven't heard about my jackpot win/error message yet. So i'm not dep till i get an answer.

mmmm... I've gotten that error message before at Alladdin's and way too many times at GOCasino. I'm slightly confused here folks..In the beginning it seemed like the majority here "loved" club world. I was debating on using Lucky Red's 400% welcome bonus, but after reading the last few post in review section, I'm now shell shocked. If they're all under the same umbrella, with the same software and same customer service reps, are Club World and /or Lucky Red's the bad apples? What's up folks? Play at our own risk?
I like Alladin's, maybe because I'm familiar with it now. My sheer stupidity and greed showed up when I should of cashed out. uggghh!!  Btw, you can get free chips there even if you used a bonus and you don't have to deposit a lot either. I usually deposit on the low end. - peace

They tell me NO too! All 3 of them have always said NO! So I guess you are one of the chosen ones!

Ive made 2 deposits there 25/27 and went to ask for a free chip today got 10$ 10x playthrough, so slot junkie you most be very unlucky

This is my reply to asking for chip after many deposits...
thomas carroll: I was wondering why I never get a free chip when friends that I have recommended get ones......

thomas carroll: Some are in the Latest casino bonus forum and get the chips for the asking. I am sort of a regular depositer and my wife plays Club etc

Chris: ooh ok Thomas we hae some limits onm free chip they are mainly credited on deposit amount and bonus balance

Chris: let me check for you ok?

thomas carroll: ok thanks

thomas carroll: so if you do not use a bonus, you get a free chip?

Chris: okay checked for you

Chris: you used high bonus on deposit

Chris: with no cashout limit

Chris: this is why there is not enough room for free bonuses

Chris: but also is probably better

thomas carroll: i thought you give loyalty bonus like others

Chris: free bonus have 10x cashout restriction

Chris: there is a loyalty bonus as well

thomas carroll: i know but nice once in a while

Chris: but it take in account the bonus and other factors

thomas carroll: ok, just asking cause i get both at Inetbet and others were saying you give them and I said I never have

thomas carroll: I will tell them this at LCB so people will know why you give to some

Chris: ooh ok yes ..there are different parameters but are set and managed by the promotion team

Chris: as we don't want to be unfair

Chris: and of course if you lose more there is  more bonus allowance to help

thomas carroll: I think I will send an email to promotion dept.....

thomas carroll: thanks for the info

Chris: okay any advice is also appreciated

Chris: you welcome

Actually, they are unlucky because they lost a customer! But glad you got a chip hope you win!

LOL Far from it. There is a system to getting the free chips. Trying to get it down. Do know that there's some kind of limit on what one can receive with a month. More than likely a formula based on deposits made and how often played. No different than a walkin casino. Except those casinos don't mail out  bonus' that much. Look like it like baseball. Make the call, you make get some strikes but eventually you'll get a hit.

im having the same issues as 13'-o-clock
i did sent everything that they asked, they keep sending mails ignoring the info ...hammering on a verification form, i copied and filled out as far as possible,
only thing missing is credit cards, but i dont have them, and have never used them.
i deposited through moneybookers, so it's totally out of the question..
i cant seem to find support on this htread?
the last few posts are all unanswered??

Club World--Been playing there for a few years but it seems each time I want to withdraw winnings, there's a problem.  I made a withdrawal on 2/25.  On 3/3 they email me that the company that processes their ACH withdrawals does not do it anymore.  Told me to use an ewallet, which I don't like to do because they charge a fee.  Used an ewallet. Then I emailed Club World asking why there's always some problem for withdrawals, but never when depositing?  The response I get is send them my ewallet account #.  Did this.  Let's see how long it takes.  Very disappointed in Club World.

ok i must for now withdraw my doubts^^
they paid, as long as you do exactly what they ask you to, even if you dont really see the point, you will receive your winnings at club world group, and it's more  or less a first time drag, after that you can withdraw with the same method easy

I'm having the same problem now, no casinos rejected all of my clearly scanned documents before, but clubworld.  I scanned them directly, but they said I copied on a paper, then scanned  and the documents looked fuzzy.  They want me to rescan them, I can do this, but the result probly just gonna be the same, I dont know how better can they look.  I dont know what to do.  I problly have to go thru the scan-rescan 100x like 13oclock experienced, Help please