CWC | High Noon | Lucky Red Casino | Aladdins Gold Casino Support and Complaints Thread

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Last post made 2 years ago by MelissaN
CWC-Martyn
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  • CWC-Martyn
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  • Martyn, if you are a casino rep for lucky red, can you PM me...as I'm having a huge headache with withdrawal and am finding it hard to recommend the casino


    Hi man, I did drop you a message this morning. Can you check please?
  • Leave it with me please, I want to try and keep this thread to the iPod competition so nothing is missed.

    Cheers,

  • This has been moved to the Direct Casino Support Board.

    Admin

  • I made 5-6 deps on Aladdins casino and had the worst time of my life.Yesterday they got my dep but then site dropped and when it came back on-line my money was gone.Had to wait till 2:30am for the cashiers to fix my account.What a nightmare.I knew it was not a good time to play.Well now I'm outta $ till after the 1st and when i asked for a comp chip i was told (we don't offer them) So i don't think i will play their anymore.

  • Have the same problem.I scaned my cc and drivers lic and all the other sites i'm on can read them.But not Aladdins.To fuzzy etc. How the hell can they be fuzzy? must be on thier end.Fax they got ok but everything else is screwed.I'm not going to worry about it anymore.Not worth playing at.


  • Yeah, I sent another three faxes today..same story, can't see, even though I used three contrast levels... me thinks they dont wanna pay


    if u have a scanner scan the forms and email them to them...thats what i do at all casinos.. never hooked my fax up so i scan and email..it makes a very clear copy..
  • look like there one i can put on my list of casino not to put money in.
    I just love this forum.
    You know even if this casino come back to you and try to kiss up to you .it still a pain and there are so many out there you do not need it
    Thank you for you post.

  • Just about to PM you on this now.

    As I have told you we need to be able to tick all the relevant boxes to pass security.

    Thus far we are still waiting on a couple of pieces as proof.

    If you provide what I PM you then we can sort it out.

    Apologies for taking your online security seriously.


  • I am so sorry for you 13 I play there almost every other day and I like the other member said always deposit without a freechip then after I lose I ask chat and they have always given me one to play.  I can tell you that my withdrawal that i rec'd today on that very same freechip that you played took about 4 days to get, and they also asked me to send a copy of a greendot card I once used.  I did and they were fine. Please do not feel like they are picking on you they asked me the same thing and I sent my docs in around July.  I can't say enough about this group they are the best of the best.  I hope things work out for you.  :D
  • THAT REALLY SUCKS, BECAUSE THAT IS RIGHT UP THERE WITH BEING CALLED A @@@@@ IN MY BOOK.  HOPEFULLY THEY GET IT ALL WORKED OUT HUN!

    GOOD LUCK ALL!!
  • 13 - have you actually asked which piece of information they consider to be "fraudulent"?

    You've sent them everything you can think of and its time they stepped up to the plate and told you exactly what they believe "doesn't add up" and give you good reason for saying what they are saying.  

    Martyn - I understand why you have stepped out of this but there must be something that can be done here?  

    blue


  • 13 - have you actually asked which piece of information they consider to be "fraudulent"?

    You've sent them everything you can think of and its time they stepped up to the plate and told you exactly what they believe "doesn't add up" and give you good reason for saying what they are saying.  

    Martyn - I understand why you have stepped out of this but there must be something that can be done here?  

    blue


    The issue is that we have not received the documents that we need and there is also a conflict of address in the documents provided. I cant obviously bring up all the detail of this player in a forum so have ask him to contact our supprt team so we can resolve it.

    I have PM'd the player and cashier have emailed the player and requested what we need to see, thus far we havent seen it.

    I havent had an update today on where we stand on this account but if 13oclock hasnt yet done so I suggest you contact our team and we can iron this out to stop it dragging on. Until all documents are in order we cannot proceed with the cashout to another method (card to ewallet).
    Standard procedures for any casino that takes internet security seriously, especially when your personal details and your cash is involved.
  • No Martyn - not at all trying to stir the pot.  There is no way I would want to do that...you and I have worked together before and I would certainly not do that to you or any other rep on this site.

    I was just concerned that 13 said he supplied everything and clearly this is not the case.  I'm not taking sides - I just wanted to get a resolve for a loyal member.

    This was no way intended to be against you or your casino and I apologise if I have offended you.  I should thank you for everything you are trying to do for him. 

    I will remove the sentence as your are right that it is inappropriate. 

    blue

  • 13 - lets just hope it all gets sorted in the end.  Thats the goal.

    Keep us posted.

    blue

  • Lets see,I've seen a few posts in this Forum about asking live chat for a comp and they get one.Well i have no idea Who's kissing who,but i have dep over 300.00 in the last few days and did crappy.Asked for a free chip and was told (we don't offer free chips) So all of you saying you received a chip are lies in my book.

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