CWC | High Noon | Lucky Red Casino | Aladdins Gold Casino Support and Complaints Thread

I wonder if they have changed their policy at these casinos?  I play at all three and have always gotten a free chip when I ask.  But yesterday I asked at Lucky Red and was told no.  I was kind of shocked as that was the first time I couldn't get one. 

medtrans

my chat from club world today..i wrote after i read in another forum about january loyalty bonus..

Dawson: Hi how can I help?

CURTSONLYLOVE: hellodawson i read in a forum about loyalty ndb for depositers in december...well i made plenty of deposits in nivember and december and i did not receive any loyaly ndb....does club world appricate my business or not?

Dawson: Have you checked your eamils for your jonizia711@yahoo.com account?

CURTSONLYLOVE: yes

CURTSONLYLOVE: have not received an email from club world in a long time

CURTSONLYLOVE: a very long time the only emails i get from them is when i deposit

CURTSONLYLOVE: confirming my deposit

CURTSONLYLOVE: i also check my mail in the casino but have not received any there either

Dawson: Right. Our promo team deal with all the loyalty bonuses but they only work Mon - Fri so I can't give you an answer as to why you haven't received one. However In the meantime i can give you a free chip today.

CURTSONLYLOVE: ok ty dawson i truly appricae it

Dawson: Bonus is now in your account. 10x Playthrough 10x Max cash out. Excluded games - Baccarat, Bingo, Craps, Poker, Roulette & Sic Bo. The bonus is non cashable. Good Luck.

CURTSONLYLOVE: ty so much dawson


p.s. i think i didnt receive the email from them because i opted out of receiveing emails from them...got tired of receiving them almost every other day...but i will go back on the mailing list so i dont miss any more bonuses they have in store for me

p.s.s. bonus for 25.00 free

Here is a post that is got me pissed.I was playing T-Rex on club world and all of a sudden the Random jack pot flashed and the Reels didn't stop.Then a message popped up saying (Progressive Jackpot Balance Error) Please contact support for more info.Then it said This game can't be played at this time.I had to close out the game and re-enter it.Jackpot was over 6,200.00 at this time.I called and Nobody has heard of this error.Well this is funny because i talked with other sites and this error does happend from time to time Right after the Jackpot has been Hit.I sent email to Support about this and asked them to look into it.I have yet heard back from them since. I know for a Fact that i hit the jackpot and for some Reason it didn't add to my balance so i received this Error.I feel that i will be screwed outta this win and that i will get a email saying that the game had a problem and that the win is Void.This is how they control who gets paid etc.I want you all to let me know what you think about this! Will i get screwed? Also anyone ever get this error before?

I have not got the error, but I was playing santa strikes back at Alladins Gold and it just kept retriggering forever, over 20mins and winning big and I got a pop up right in the middle of free spins saying something like: "This game session has been canceled by an administrator" just like that it was over.
I will NEVER again play at any ClubWorld Casino! And I don't understand why they are constantly winning for the best customer service all the time. I don't care for this group, they are sneaky in my opinion and getting away with it!
And I highly doubt you will get any money from them or a reply!

Sorry ClubWorld lovers, I don't like them

Ive dep over 600.00 in the last few weeks and can't get anything.Well i still haven't heard about my jackpot win/error message yet. So i'm not dep till i get an answer.

mmmm... I've gotten that error message before at Alladdin's and way too many times at GOCasino. I'm slightly confused here folks..In the beginning it seemed like the majority here "loved" club world. I was debating on using Lucky Red's 400% welcome bonus, but after reading the last few post in review section, I'm now shell shocked. If they're all under the same umbrella, with the same software and same customer service reps, are Club World and /or Lucky Red's the bad apples? What's up folks? Play at our own risk?
I like Alladin's, maybe because I'm familiar with it now. My sheer stupidity and greed showed up when I should of cashed out. uggghh!!  Btw, you can get free chips there even if you used a bonus and you don't have to deposit a lot either. I usually deposit on the low end. - peace

Ive made 2 deposits there 25/27 and went to ask for a free chip today got 10$ 10x playthrough, so slot junkie you most be very unlucky

This is my reply to asking for chip after many deposits...
thomas carroll: I was wondering why I never get a free chip when friends that I have recommended get ones......

thomas carroll: Some are in the Latest casino bonus forum and get the chips for the asking. I am sort of a regular depositer and my wife plays Club etc

Chris: ooh ok Thomas we hae some limits onm free chip they are mainly credited on deposit amount and bonus balance

Chris: let me check for you ok?

thomas carroll: ok thanks

thomas carroll: so if you do not use a bonus, you get a free chip?

Chris: okay checked for you

Chris: you used high bonus on deposit

Chris: with no cashout limit

Chris: this is why there is not enough room for free bonuses

Chris: but also is probably better

thomas carroll: i thought you give loyalty bonus like others

Chris: free bonus have 10x cashout restriction

Chris: there is a loyalty bonus as well

thomas carroll: i know but nice once in a while

Chris: but it take in account the bonus and other factors

thomas carroll: ok, just asking cause i get both at Inetbet and others were saying you give them and I said I never have

thomas carroll: I will tell them this at LCB so people will know why you give to some

Chris: ooh ok yes ..there are different parameters but are set and managed by the promotion team

Chris: as we don't want to be unfair

Chris: and of course if you lose more there is  more bonus allowance to help

thomas carroll: I think I will send an email to promotion dept.....

thomas carroll: thanks for the info

Chris: okay any advice is also appreciated

Chris: you welcome