CWC | High Noon | Lucky Red Casino | Aladdins Gold Casino Support and Complaints Thread

LOL Far from it. There is a system to getting the free chips. Trying to get it down. Do know that there's some kind of limit on what one can receive with a month. More than likely a formula based on deposits made and how often played. No different than a walkin casino. Except those casinos don't mail out  bonus' that much. Look like it like baseball. Make the call, you make get some strikes but eventually you'll get a hit.

im having the same issues as 13'-o-clock
i did sent everything that they asked, they keep sending mails ignoring the info ...hammering on a verification form, i copied and filled out as far as possible,
only thing missing is credit cards, but i dont have them, and have never used them.
i deposited through moneybookers, so it's totally out of the question..
i cant seem to find support on this htread?
the last few posts are all unanswered??

Club World--Been playing there for a few years but it seems each time I want to withdraw winnings, there's a problem.  I made a withdrawal on 2/25.  On 3/3 they email me that the company that processes their ACH withdrawals does not do it anymore.  Told me to use an ewallet, which I don't like to do because they charge a fee.  Used an ewallet. Then I emailed Club World asking why there's always some problem for withdrawals, but never when depositing?  The response I get is send them my ewallet account #.  Did this.  Let's see how long it takes.  Very disappointed in Club World.

ok i must for now withdraw my doubts^^
they paid, as long as you do exactly what they ask you to, even if you dont really see the point, you will receive your winnings at club world group, and it's more  or less a first time drag, after that you can withdraw with the same method easy

I'm having the same problem now, no casinos rejected all of my clearly scanned documents before, but clubworld.  I scanned them directly, but they said I copied on a paper, then scanned  and the documents looked fuzzy.  They want me to rescan them, I can do this, but the result probly just gonna be the same, I dont know how better can they look.  I dont know what to do.  I problly have to go thru the scan-rescan 100x like 13oclock experienced, Help please

Why not take a picture instead? I have never scanned a document. I always take pictures and sent them with the mail.

Ive spent lots of money on CW and i have asked Meany times for a comp/free chip and i get the Same BS.I don't Qualify for a Bonus,but i can get 75% on my next Dep! Why would i do that when they have a Promotion going for 100%? I just played like 10 min ago and didn't last worth a crap.I feel I'm wasting my money again on this Site.Way to tight

Hi Martyn my birthday is the 11th. Even though its been quite awhile since I've deposited at Aladdins, would it be possible to receive a free birthday chip?  username:betica

Hi! I have a problem!

I used your coupon code and played it 40x. I checked with the support if everything was ok and asked if I would be able to cashout. They said it was ok, the only thing I needed to do is to do the minimum deposit.

I did the deposit and they asked me to send the documents. I sent the documents, but there is a problem with my proof of address, because all the utility bills here are on my mother's name and I have closed my bank account at the beginning of the year, because I have spent 5 months in Europe so there was no point in keeping my bank account.

So, every bill I have here is on my mother's name and they require me to send them something on my name with a maximum of 3 months "old". Unfortunatelly, I don't have it and I tried to tell them this, but they don't seem to really care.

Can anyone help me with this? If they really don't accept the documents on my mother's name, is it possible that they at least give me back my deposit?

Hi Bruno,

your post was moved to here. Ill notify Martyn about your issue.

cheers
Zuga

Thanks Zuga =) I am open to suggestions that can help me solving this issue. Their support is friendly, but it really doesn't seem that they want to try to solve this problem as hard as I do.

I have sent them new "possible" proofs of address, the problem is that they are more than 3 months old.

They made a call to verify some information and I decided to send them the bill of that mobile number. It is also on my mother's name, but I think it makes sense to assume that as proof of address, since they have called to that number, I talked to them and now I am sending the mobile bill (it has the number of the mobile in it).

I am not that confident though =/

Hi Bruno,

I was informed that you have been paid.

cheers
Zuga

Yes!

I would like to thank you and Martyn for the help.

As I had said, I sent my mobile's bill to the casino. Maybe they approved it because this bill has the number of my mobile, the one that they had used some time ago to call me and check some information. But I wasn't really expecting that they would approve it because this bill is also on my mother's name. My hope was that they could just accept it taking a look at the mobile number on the phone bill, which was the one they called to talk to me.

Maybe sending a lot of documents also helped in getting my residence proof approved.

I will probably open a new bank account (on my name!) next month, so I think that this problem will never happen again. But I think I will wait until there to make deposits in casinos again, I don't want to pass through this kind of situation again.

But the important is that they really pay and Manhattan Slots seems to be a reliable casino. I understand their point of view by denying my residence proof and demanding me to prove it clearly, because I also know that there are players that are not honest and that try to fraud. The only problem in my case is that I was being 100% honest but I really didn't have a recent bill on my name! But I would accept any suggestions of the casino and also of the members of the forum in order to prove my address. Fortunatelly, it worked =)

Thanks Zuga, Martyn, Manhattan Slots casino and LATESTCASINOBONUSES.COM!

If I get in trouble from LCB for posting this, if just one person is able to read this & see the horrible experience I have had with MANHATTAN SLOTS AND A MEASLY $600 WIN....THEN IS WAS WORTH IT TO ME!!!!    This casino has been so dis-organized, unprofessional and today find our from Moneyline Wallet, also deceiving? or can I just use the word...they "LIED" to me, as I called an spoke to a casino Rep yesterday and he told me the withdrawel request to moneyline showed...alot to read, but if you are even thinking about depositing at I would say "ANY" Clubworld Sister Casino read this

THIS IS THE CHAT SESSION I JUST HAD 10 MINUTES AGO (12/24) WITH CUSTOMER SERVICE AT MONEY LINE:
Jenn:
Hello, My name is Jenn. How may I help you?
Client:
I requested a $600 win withdrawel from Manhattan Slots on 12/22 to Moneyline, but I see nothing on my money line acct, showing this, I was the one that had to talk to one of your reps yesterday to even find out what verification docs you guys needed, just seems very odd I get no emails, nothing from your company
Jenn:
Let me check your account, one moment
My supervisor is checking on it for you. I apologize for the delay.
Client:
well it started with the Manhattan Slots run around, won the $600 on 6th of Dec and all this time JUST until this week did they tell me because I had made winning deposit thru ur moneyline that I also had to make withdrawel request that way not thru the ach bank account withdrawel method i org. chose which they DID decline on 12/7 but didnt care to send me anytype of email that I had to re-request my withdrawel thru Moneyline, I only found that out this week by ME calling them asking what is taking soo long!!!  Had they told me that OVER two weeks ago I would not be setting here crying thinking they have done me sooo wrong
Client:
Im sorry just bad day, with holidays and all an this site claiming how fast they are with their payouts i feel they just did me wrong
Jenn:
It's ok, i understand your frustration. My supervisor had looked into it for you and we haven't recieved any information from the casino regarding a withdrawal for you.
Client:
I am going to copy this information and I am going to call them now as well as post all info I have on this casino and the stuff I have been thru on Latest Casino Bonuses.com they are the only place I can seem to have any problems with casinos made right...thank you for your information though I know its not moneylines fault
Jenn:
You're welcome. Let us know is you need anything else.

OK....so this is the emails I received from Manhattan Slots from the beginning of this horrible ordeal!  NEVER ONCE DID THEY TELL ME...OOPS YOU NEED TO WITHDRAWEL THRU MONEYLINE.....ALL THEY KEPT CLAIMING OVER AND OVER WAS THEY COULD NOT READ MY VERIFICATION DOCUMENTS???

1ST EMAIL: fromManhattan Slots Cashier dateMon, Dec 6, 2010 at 7:36 PM      subjectACH Withdrawal Requested
Dear MY NAME,
Your ACH withdrawal request for the amount of $600.00 has been received and the funds are now in your pending withdrawals.
Normally we process all withdrawals by the next working day.
In the mean time you can manage the status of your pending withdrawal or make further deposits from the Deposits Tab in the casino cashier.
If you have any questions at all please do not hesitate to get in touch.
Cashier Team
ManhattanSlots.com

2ND EMAIL: fromcashier@manhattanslots.com      dateThu, Dec 9, 2010 at 7:59 AM
subjectRE: Account Verification
Dear MY NAME
Thank you for sending us the documents.
We also require a copy of the front and signed back of the card ending 0454.
If you have any further questions please do not hesitate to contact us,
Regards,
Daniel    Cashier          (WHY WAS THIS CC SUCH IMPORTANCE IF I DID NOT EVEN USE IT FOR THE DEPOSIT????)

3rd EMAIL:    fromcashier@manhattanslots.com      dateFri, Dec 10, 2010 at 9:38 AM
subjectRE: Account Verification
Dear MY NAME
Thank you for the fax.
Unfortunately copies were too dark.
Please can you try to send us lighter copies or alternatively please scan documents and forward them to cashier@clubworldcasinos.com

4th EMAIL from: Manhattan Slots Cashier dateFri, Dec 10, 2010 at 2:51 PM
subjectRE: Account Verification
Dear MY NAME      Thank you for the email. The one we received was too dark. If possible please try to scan it or make digital picture and send via email.
Regards, Iveta
Cashier

5th EMAIL:    from: ME
toManhattan Slots Cashier   dateWed, Dec 15, 2010 at 9:45 PM
subjectRe: Account Verification
Hello - I did "RE-FAX" the information you requested and was made as light as I could.  I have not received confirmation it was received?  Can you please let me know the status of my winnings?  Thank you for your time.

6th FROM ME:
Date: Fri, Dec 17, 2010 at 6:30 PM
Subject: Re: Account Verification
To: Manhattan Slots Cashier
Hello once again I am sending in via email this time a copy of my credit card so I can receive my winnings, from over a week ago now.  I hope you can now see it, this is the 3rd time I have sent it.  Please let me know once my winnings are processed ($600)

7th Email:    From Manhattan Slots Cashier to me  Dec 19 (4 days ago)
Hi MY NAME
Thanks for sending the documentation requested.  We have received and approved all documents.
I hope you keep enjoying with us. Have a great day and please do not hesitate to contact me if you need anything.
Regards,
Iveta    Cashier


8th Email:  Wed, Dec 22, 2010 at 1:42 AM, Manhattan Slots Cashier wrote:
Dear MY NAME,
I am writing you regard the withdrawal. To remind you we need sharper copy of the card ending with 0545.
Regards, Iveta
Cashier


9th Email:  FROM ME    toManhattan Slots Cashier
dateThu, Dec 23, 2010 at 10:03 AM
subjectRe: withdrawal
OK THIS IS GETTING RIDICULUS!!! IF YOU READ THE EMAILS I HAVE COPIED BELOW YOU WILL SEE THAT "YOU-ivetta" DID GET A LEGIBLE COPY OF THIS CARD VIA EMAIL as well as any other documents - received and approved on DECEMBER 19th PER YOUR EMAIL DATE!!!!! NOW YOU SEND ME AN EMAIL ON 12/22 THAT YOU NEED ANOTHER CC OF CC CARD!!!!!!!!  I  CALLED A CUSTOMER SERVICE REP YESTERDAY CHECKING ON MY WITHDRAWEL TO FIND THAT ITS NOT EVEN GOING TO GO INTO MY CHECKING ACCOUNT OR ON MY DEBIT CARD THAT YOU GUYS KEEP SAYING YOU CANT READ!!!!!!  BECAUSE I MADE THE DEPOSIT THRU MONEYLINE....SHE INFORMED ME MY WITHDRAWEL ALSO HAD TO BE REQUESTED THAT WAY...so I went into manhatten slots yesterday and re-requested it that way which they state can take up to 30 days to get this is soooo not right!!!! SO FOR ONE WHY DOES IT MATTER IF YOU CAN SEE MY CC CARD OR NOT IF WASNT USED FOR DEPOSIT ANYWAYS?
WHY IS YOUR CASINO MAKING THIS SOOOO DIFFICULT???  I AM POSTING ALL THE EMAILS, TROUBLES, INFO I HAVE ABOUT YOUR CASINO AND MY $600 WIN TO:    Latest Casino Bonuses.com, Casinomeister, anywhere that I can alert possible players as to the complete run around troubles and confusion that you all have done to me over a $600 winnings, so they may think twice before depositing!!!!!!!

Had I know from the get go that I had to make my withdrawel thru the same way I made my deposit and won way back on Dec 9th when Daniel (see email below) sent me the email needing copy of my credit card, maybe I would have my by now....I would of thought that with all the emails from you guys back and forth someone would of stopped asking me for copies of my credit card they cant read and told me that I had to re request my withdrawel thru MONEYLINE????? 

THIS IS VERY SAD YOU KNOW WITH ALL THE COPIES OF MY DEBIT CARD INFO/CHECKING ACCOUNT INFO U WOULD THINK YOU GUYS COULD JUST ACH IT TO MY CHECKING ACCOUNT AND MAKE THIS WHOLE SITUATION RIGHT AND DONE AND OVER WITH !!!!


fromManhattan Slots Cashier
TO: Me      dateFri, Dec 24, 2010 at 1:18 AM
subjectRE: withdrawal
Dear My Name,
Thank you for the email. Just to let your know, all accounts in all of our casinos has been updated. Should not be any problems anymore.

Regards, Iveta
Cashier

(WELL THAT WAS NOT THE TRUTH AGAIN NOW WAS IT BEING THAT TODAY DEC 24 MONEYLINE HAS NO RECORD OF MY REUQESTED WITHDRAWEL????  NOW WHAT DO I DO?

So so very sorry you are going through this especially during the holidays! I hope Tom the rep can help you get this straightened out and expedited to your acct asap!

Happy Holidays to you! Hang in there!