CoinSaga Support and Complaints Thread

Hey Players! 

Luke here, Affiliate Manager for CoinSaga. 

We've only recently launched but collectively have a wealth of experience in the gaming world. We aim to offer a friendly, fair, transparent casino experience. We welcome feedback and suggestions from the LCB community, so don't be shy!

I'm also going to take this opportunity to hightlight some of the features;

Multicurrency play - BTC,EUR, AUD, CAD,USD, NZD, RUB, JPY - easily swith currencies 

Multiplay Feature - Play multiple games simultaneously

And don't forget to check out our super promos! 

If you have a good experience do leave a review and If you have any issues please reach out and we will do our utmost to rectify. The nicer you are to us the nicer we will be to you, please be civil, respect each other and play fair! 

Thank you! 

Luke

Welcome to the LCB forum Luke! Thank you for being available to assist our members! 

Welcome to the LCB forum Luke! Nice to have you here 

Hi Luke,

Welcome to LCB! 

Hi Luke,

Welcome to our forum! 

Welcome on board Luke! 

Welcome to our forum Luke. 

Welcome to our community 

Hi Luke! Welcome to LCB forum! 

Welcome Luke 

Hello Luke, welcome to our forum!

Welcome to the best casino forum! Happy to have you here:)

Sir

Coinsaga casino I applied for withdrawal 1mbtc but still pending in online chat they are telling that the relevant team is working like they telling 1week passed  ,kindly help in this regard

Username: popkali 

Thanks 

1. B.kalidoss 

Hello Kalidoss Balasubramanian,

We've sent an email to the Casino Representative. Keep you posted.

I am looking into it. I will get back to you shortly.

Apologies for the inconvenience.

Luke

Dear Luke

Still I didn't received what happened kindly processed my withdrawal. 

Thanks 

B.kalidoss 

Hello Popuma,

The Casino Representative has been notified. Please keep an eye on this thread for updates.

Dear Luke 

Username popkali 

Now they canceled my withdrawal and they replied like this

Hello Kalidoss,

We hope this email finds you well.

Please kindly note that your pending withdrawal couldn't be processed because you are trying to withdraw in a different currency than the one you used to deposit.

You must place a new withdrawal request using the same currency you initially deposited with.

Also remember that  the maximum winnings that can be withdrawn as a result of no deposit free spins are: EUR30

Should you have any further concerns, questions or comments, don’t hesitate to contact our Customer Service Team.

Sincerely,
Coinsaga

Kindly note the first time I withdraw in bitcoin payment method only at that time itself I asked I will deposit in euro and I can withdraw in bitcoin payment they say yes and I also withdraw in bitcoin payment method,Now they are saying like this and after a few minutes the return back amount 1mbtc is missing in account I report to online chat again they are saying the technical team is working. 

Kindly help me please 

Thanks 

B.kalidoss 

Hello Kalidoss Balasubramanian,

The Casino Representative has been notified. Please keep an eye on this thread for updates.

Sir

Kindly help me they are cheating ,first they canceled the withdrawal and return back to my account and a few minutes later they stolen the amount 1.09mbtc from my account now they are telling wait for the email from the relevant department, now they are changing the track to the stolen amount, they are doing fraud.kindly help me please  to recover and for withdrawal. 

Thanks 

B.kalidoss 

Attention Luke 

Still they didn't solve my issues kindly help

Thanks 

B.kalidoss 

Hello Kalidoss Balasubramanian,

The Casino Representative has been notified. Please keep an eye on this thread for updates.

Hi Popuma,

Sorry about the delay in getting back to you.

I need some time to look into it and will get back to you shortly. I can assure you we will resolve this soon.

Luke

Please give me some time I am looking into it. I can assure you this will be resolved soon.

Luke

Luke 

Still I didn't received any positive results. Kindly help. 

Thanks 

B.kalidoss 

We are currently having issues with your payment method in your region.

Could you kindly send me wallet address so that we can process your withdrawal manually and send payment directly.

You can send info to luke.engerer@igamingplatform.com- please include your user casino username.

Luke

Luke

Username: popkali 

I sent the details to your email. 

Thanks 

B.kalidoss 

Hello Popuma,

We're glad to hear that. Thanks for letting us know!

Dear Luke 

Still I didn't received my withdrawal amount applied manually. 

Username : popkali

Thanks 

B.kalidoss 

To Support Person Luke please check your Direct private messages with my private complaint i will give you the opportunity to resolve before i post it here in public view to show the true detailed level off how i was supportted by the casino you represent.  resolve or at least respond to my request in a respectable time frame please. my follow up piost will be a captivating in depth detailed experience review if you wish?

Regards JP 

(giving them a chance to make me happy before i show extremelly negative and well documented public display of how they really treat some customers for the forums additional experience to help select or reject playing at this casino in the future. 
Support chat now only offereing me the same generic response at last  daily attempts at my problem being fixed and has no timeframe they will offer me as to when it may even be looked at .. 14 days of the same message  this was the only public active person other than chat i could find so hopefully you want to resolve or give credibility to your casino.. so here is your chance..

Hello jpsica,

The Casino Representative has been notified. Please keep an eye on this thread for updates.

Luke

Username :popkali 

What happened no response from your side.

I am affected so much by this coinsaga casino  mentally and make me more angry. 

Note

Lcb.org incharges take necessary action and make a solution in future no one should affect like me

B.kalidoss 

Hello Kalidoss Balasubramanian,

We've sent a reminder email regarding your issue to the Casino Representative. Hope he's going to respond in this thread soon.

Hello Popuma,

We still haven't received a reply from the Casino Representative. We've sent him another reminder email and asked him to post a reply here in the thread. Keep you updated.

Its Amazing after 1 month of  trying to contact via website's online support i got the same generic response to my problem .. but after i post to a public forum and i'm sure they would be shamed if i showed the level of patheticness my problem is fixed in 3 days after making a public comment on this forum.

Thankyou to LCB and the Casino Rep for obviously resolving my problem 

yet i  was tod i would receive notification via email. .that was NOt done i just see the erro rfixed in my account so I'm assuming communication is not this company's forte.. hopefully their withdrawl department is speedy after Karma blesses me with big wins after a  Great Coin Saga before even really playing much on this site ..

This problem is now resolved. Thankyou

Dear Luke 

What happened to my withdrawal, kindly processed, still I didn't received it's not fair don't spoil the name of the casino. 

Username: popkali 

Thanks 

B.kalidoss 

Hi jpsica,

Glad to hear your issue has been resolved. I do sincerely apologise for the inconvenience.

Should you need any further assistanca please do not hestitate to contact me.

Luke

Hello Kalidos Balasubramanian,

The Casino Representative says the casino finance department has advised him that your payment has been processed. Could you please confirm if you received it?

Hello Popuma,

The Casino Representative says the casino finance department has advised him that your payment has been processed. Could you please confirm if you received it?

Hello Popuma,

We've sent an email to the Casino Representative and asked him to explain what's going on. Please keep an eye on this thread for updates.

Dear Sydney 

Username: popkali 

Finally after a long war I received with your help very very thanks to the LCB.ORG.

I learn a lesson from coinsaga casino how they make me mad and foolish me.kindly advice the casino, so from this lot of them affected some of them reporting to lcb.org and got solution customer support is not  mingled with any department .

Thanks 

B.kalidoss 

Hello Kalidoss Balasubramanian,

Glad that we could help. Thanks for letting us know!

Hello Popuma,

Please note that most of the Casino Representatives don't work on weekends. Let's wait until Monday and if we don't hear from the Casino Representative, we'll send him a reminder email again.

Dear LCB,

I trust you are well.

Coinsaga has stolen over 7000dollars and closed my account using the most common excuse in the book saying that I might be using a public IP that coincides with another player.

They are quick to take deposits but when it is time to pay they steal without regret.

I am fine with my account staying closed but I want my funds that are currently in my account.

I made so many deposits that werent credited and later get offered silly bonuses for inconvenience and it's sad that they waited to steal such a large sum of money before closing my account.

Please assist: Username is ThomasB

Thank you.

Hello BeGavin02,

We've sent an email to the Casino Representative and asked him to look into this. Please keep an eye on this thread for updates.

Hello BeGavin02,

We've received a reply from the Casino Representative. He says you've made multiple accounts at the casino.

We've been provided with the evidence showing multiple accounts you've created at this casino, therefore, there's nothing further we can do to assist you with this case. We consider this case closed.

Hi Sydney, 

I am just very concerned as to how a casino can refuse to pay winnings but accept deposits without any issues.

I started playing at this casino and read their terms and conditions and have no issues with KYC verification.

I am using a company wifi and might have a conflicting IP but I will pass the KYC with no issues.

My issue here is that my winnings were made from real money deposits and if there is any way that you can assist in getting my winnings paid I will appreciate it.

It's fine if they keep my account closed but if LCB considers this matter closed than I would just like to say thank you for providing us with a platform that atleast gives us players hope to come to a resolution in case of any dispute.

Thank you very much.

Hello BeGavin02,

We've received the following reply from the Casino Representative:

"The player's account has been banned due to duplicates. He has no deposits, only 75 fs added on Dragon Kings by CS and a retract of all winnings with the NDFS."

Since you claim that you have made deposits here, could you please send us the evidence of your deposits?

I have to reply here, I created an account there last night, deposited 100euros and got 150 euros bonus. I played for like 10+ hours, betting 1/2 euros all the time, switching games, just testing my luck. One time I literally had 1 euro and won 150 from the spin, and then on another game I got free spins bonus and won around 2000euros on 2eur spin. I needed to spin it for like 35x, so 6000euros spins. I just finished at around 1200 euros, and funds immediately got on my account, and available to withdraw. I did a withdrawal, sent them all my documents, they verified very fast, and I expected a payout. Then I just got email that my winnings were voided and I only got my deposit in my account. The reason was the limit of the bet was 5euros while in bonus funds. And they show me an image of 1 bet, out of probably 3000, that I bought bonus feature on some game, but it was 10 spins in value of 1 EUR. I know I didn't violate and they can see that I played for like 10hrs, but they don't care and just don't want to pay out my winnings. I am really disappointed, this was like the first time in my life I managed to beat the bonus and this happens of course.

Hello canem12,

Please note that most of the online casinos have specific betting limits whilst playing on a bonus. 

The specific amounts may vary from casino to casino, but they are usually pretty low to prevent players from, "taking a shot," on bonus funds.

It is important to look for these sorts of terms before you start playing a bonus, otherwise, if you violate these terms, the casino can void your winnings. If you've made a bet that was higher than the maximum bet allowed for that particular bonus, there's not much we can do here.

If you want us to contact the Casino Representative, please private message me your casino username and we'll see what the Casino Representative says.