BetOnline, Sports Betting, Wild Casino, Super Slots, TigerGaming Support and Complaints Thread

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Last post made 1 month ago by Brittney Wolfe
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  • I didn't appear out of nowhere. Been a member here for a while. I tried to resolve the issue directly with the site several times and they refused. Kept saying their decision is final. So I had to come here and make a post.  

  • I had not any issues either until now. The fact that the site keeps saying that just Bc it doesn't say there is a max cash out in their terms doesn't mean it's unlimited really rubs me wrong. I thought that was the entire point of having terms and conditions so the player would know what to expect and what was expected of us. I was very upset when my $3100 balanace jumped to $300 as soon as my wagering was complete. And form past experience I know 100% it wasn't like this before. I suspect they are wanting to put a MCO on bonuses moving forward but my argument is that you have to put it where your players are informed.  

  • Hello Brittney Wolfe,

    We completely understand your concerns, but we also received the update that your case will be given to the right department and that you will get reply as soon as possible. Keep an eye on this thread.

  • Brittney Wolfe wrote

    I didn't appear out of nowhere. Been a member here for a while. I tried to resolve the issue directly with the site several times and they refused. Kept saying their decision is final. So I had to come here and make a post.  

    My apologies Brittney, I was referring to countryluvin and a host of other first time posters at other forums that usually come in with major issues involving staggering sums of money as their first post and we never find out what happens. It's almost like they have a nondisclosure clause with the casino and we just never know if the poster was scamming or if it was just a mixup. 

  • Good afternoon Brittney Wolfe,

    I have spoken to the Casino Department and they have informed me that you were contacted by them on Sep 24th:

     

     Please advise the player that when playing with bonus money, any wins revolve until the rollover amount is met. Excess funds are then released to real money which can be withdrawn. Player has only $372.50 which was released to his balance from the bonus.

    The bonuses for casino have a max win cap of 10X, her bonus was of $37.25 meaning she would only receive up to $372.50 in winnings, which was the case. 

     

    Both messages were shared with you in the past days, meaning that this case has been resolved.

     

    Thank you

    Casino Representative

  • Why is that not in your terms though? And when did this go into effect?  Because it's not always been the case as I previously stated. I am shocked you all will not even attempt to meet me halfway on this matter. I okay here often and will not be depositing anymore of my money here. 

  • I completely understand. Just wanted to be sure your knew I don't take this lightly and will only post a complaint if it have tried all other resources. In which this happened to be the case. :) 

  • Good afternoon,

    I have responded on the 28th on this matter. Casino already solved this issue with user Brittney Wolfe:

    The bonuses for casino have a max win cap of 10X, her bonus was of $37.25 meaning she would only receive up to $372.50 in winnings, which was the case. I will be sending another email explaining the customer why this happened so she can have a better understanding. 

    By now the player should have been contacted.

    Casino Representative.

  • There is no better understanding needed!  If it's not listed in their terms and conditions how can they go by this rule?  it's nowhere listed on their site and it's not ever been the case before now!  What do they not get? 
     

  • I am aware that 372.50 was added to my balance but the issue is the $2800 that was immediately taken! 
     

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