BetOnline, Sports Betting, Wild Casino, Super Slots, TigerGaming Support And Complaints Thread

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  • Dear Levi Harrington,

    As soon as you provide us with your account details, I will personally look into your issue & try understand what happened & will do whatever I can to try resolve it as quickly as possible.

    Regards,

    Yvette @ Commission Kings

  • Hello Levi Harrington,

    Thank you for providing us with your casino username. We've sent an email to the Casino Representative and asked her to check what happened here. Please keep an eye on this thread for updates.

  • TigerGaming don't pay me out for quite a while. They cancelled my withdrawal asking about my connection to some other players, whom I am not linked to. I explained it and they kept silence since then. This is not to mention their Christmas bonuses which were total swindle and customer service messages which are total bosh.

    Curasaolicensing do not reply to my email, so I am not sure if Tigergaming is actually regulated by anyone. Is there anything that can be done about them?

  • eternalidol wrote:

    TigerGaming don't pay me out for quite a while. They cancelled my withdrawal asking about my connection to some other players, whom I am not linked to. I explained it and they kept silence since then. This is not to mention their Christmas bonuses which were total swindle and customer service messages which are total bosh.

    Curasaolicensing do not reply to my email, so I am not sure if Tigergaming is actually regulated by anyone. Is there anything that can be done about them?

    Hello eternalidol,

    Could you please send me your casino username in a private message inbox and we're going to contact the Casino Representative regarding your withdrawal.

  • Hello eternalidol,

    Thank you for providing us with your casino username. We've sent an email to the Casino Representative and asked her to check what happened here. Please keep an eye on this thread for updates.

  • Dear eternalidol,

    I am currently investigating your issue internally with our Customer Support. I will get back to you as soon as I have a reply.

    Regards

    Yvette @ Commission Kings

  • Dear eternalidol,

    It seems our Finance Team has tried to get in touch with you to resolve the matter but the phone number on your account does not work.

    They have also sent you an email to confirm a number and convenient time in which to give you a call, once we receive that information from you, our Finance team will proceed to give you a call and resolve the matter, therefore please answer the email received so you can have this matter resolved.

    Regards

    Yvette @ Commission Kings

  • I provided the phone number immediately, 4 days ago and haven't been contacted since then. This is another good example of how TigerGaming and their CS works.

  • Hello eternalidol,

    The Casino Representative has been notified. Please keep an eye on this thread for updates.

  • .

  • Dear Levi,

    Our customer support have informed me that after further review of the 8 rounds during the time frame provided, only 2 rounds resulted in a win and side bet actually qualified. Rest played out without any issues and played hands and side bets resulted in loss and did not qualify for side bets.

    The game round: 19026231
    • You bet: 10.00 USD initial bet on seat1. 5.00 USD side bet - perfect pair.
    • Your hand resulted with a 20 and house on 19, side bet of perfect pair.

    The game round: 19026262
    • You bet : 15.00 USD initial bet on seat1. You placed a bet on both side bets in a total amount of 10 USD.
    • Your hand resulted in 20 and house on 19, you won initial bet and lost both side bets of $10 each as they had not qualified.
    Based on the above, nothing is owed to you – our customer support will reach out to you again, as you had been informed of the outcome when you had contacted us. PS: you had also been granted with courtesy credits from us.

    Regards
    Super Slots Casino

  • Any updates from TigerGaming?

  • Hi eternaidol,

    I have requested an update from our customer support following my notification that you have provided an updated phone number to finally resolve your case.

    I will let you know as soon as they confirm to me.

    Regards

    Yvette @ Commission Kings

  • Hi @eternaidol,

    Customer Support got back to me to say that they still don't have a functional telephone number for you. Let's try to resolve this quicker. Can you send me your current phone number via private message and the best times to call you?Maybe you can give me some tentative dates/times and the time zone you re located in so I can ask our Customer support to give you a call on the phone number you give me on one of the chosen slots.

    Regards

    Yvette @ Commission Kings

  • Okay I had an issue with the star x game. I also have a video showing a screen recording of a couple examples of the orobelem I took to support on wild casino. But it happens on wild super and SportsBetting with this particular game and I tried bringing it to their attention to get my money as well as to help them out because it's a bit of an issue if it is doing it to everyone. But every time I was awarded free spins my user is on all of them is msmari429 but it would give me the spins yes-and I would get the winnings from the spins but if you watch my balance I am charged for each individual spin of the free spins EVERY time. They escalated it brut I just received an email from someone who didn't take the time to even understand the problem and told me I was given my spins and my winnings and there is nothing further. I responded just to be ignored. 

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