BetOnline, Sports Betting, Wild Casino, Super Slots, TigerGaming, HighRoller, PayDay Casino Support and Complaints Thread

Hello Brittney Wolfe,

Please send us your Casino Username via private message so we can get in touch with Casino Representative in order to help you.

Hello Brittney Wolfe,

We need your credentials to be able to help you. Please send us via private message. 

Hello Brittney Wolfe,

We will be closing this complaint due to inactivity of submitter.

Hello,

I have an ongoing issue with Sportsbetting.ag

Are the reps still active here?

Thanks

Hello theeverydayhodl,

Could you please tell us what is your ongoing issue with this brand, and we will try to reach out to Casino Rep in order to help you?

Please send us your Casino Username via private message so we can contact them.

Thank you.

I play the 4 casinos you are referring to in your post.  I agree with what you said about the rollover being outrageous, but I look at it like what do you expect when it costs nothing to try and win that....but then they started saying you have to make at least a $20 deposit every 30 days.  One time I had won and missed the "deposit within 30 days" by 1 day....they woudnt honor my winnings.  Another time I actually won the tourney AND won the rollover for a total take home winnings of $2k through Sportsbetting Casino (they removed that game as a choice immediately after and made adjustments to it's min. bet / min win amounts).  A few months ago I won $8k and played the "game of the week" .... I ended up giving the majority of the money back to them and somehow won zero on the "game of the week" promo.  I figured it does no good to contact and complain so just moved on without asking them about it.

Hello Laurie Girard,

Could you please send us your Casino's Username via private message so we can get in touch with Casino Representative in hopes that we can find the best resolution for this issue?

Hello Laurie Girard,

We are still waiting for your credentials. Please send us  via private message  so we can reach out to Casino Rep.

Hello Laurie Girard,

We will be closing this complaint due to inactivity of submitter.

wild casino

There was an overwhelming amount of wins by the dealer and busts by the player. Time and time again the dealer would take a face up six card which is to be assumed is 16 and turn it into a 20 or 21. Meanwhile, I would be given bust cards repeatedly. I am no sore loser and have played blackjack my entire life. I routinely train on strategy apps and retain a 97% accuracy rating in regards to making the correct play. This casino is an absolute sham and robbed me of $1,000. This isn't right and shouldn't be allowed. 

Username randy*****@gmail.com

Hello randyrtorres,

Could you please tell us approximately how many hands did you play just to have the information how much is owerwhelming amount of wins?

Thank your for cooperation.

Hello randyrtorres,

Could you please provide us with the information that we asked you above so we can help you to resolve this issue?

Thank you.

Hello randyrtorres,

We will be closing this complaint due to inactivity of submitter.

Hello, 

Can I confirm that I correctly sent you my account username + details? 
 

Nothing shows up in my inbox for messages.

Thank you

Hello theeverydayhodl, 

Moderator Berks who has requested you to send him additional information for you complaint and casino username is currently on vacation and I will be the one taking care of your complaint for the time being. 

Could you please private message inbox me the details of your complaint, specify the casino you have an issue with and provide us with your casino username. 

Thank you!

In November of 2022, I hit the progressive jackpot on the slot, “Slot Monsters” on Sportsbetting.ag casino section, for the amount of $26,108. I bounced around with the balance before submitting a payout request for $20,000. This was cancelled by them, and I was informed to contact support/security department via phone, where I answered basic account related questions. When I returned to my computer and opened my account, the $20,000 was no longer there, and my balance was left at $00.01

Since this occurred, I have had back and forth communication with them through email and their support lines, but communication broke down eventually. I opened complaint/disputes through AG Forums (they never responded) and also on CG Forums (they provided official player logs, but stopped responding all together once asked by the mediator for details on the irregularities of the data)

The slot I was playing has a max bet of $100. It is impossible to place a wager for more than this amount. The logs show that $20,000 was lost in less than 7-minutes, without a cent ever being won in any of the spins. The bets came hours after I had stopped playing the game, and they were in the amounts of $200|$2,000|$2,000|$2,000|$4,000|$4,000| $2,000|$1,000|$500. The rest were under the max bet amount, until my balance was at $00.01

The history I am able to access on my account, shows my deposit I made in bitcoin, the wins and loss of around $4,329 but there is virtually no history of the $20,000 being played or lost on my history. Since my deposit was only about $100, the $4,000+ in activity came from the progressive win.

Since the progressive jackpots build up as all players throughout the site who play that game add to the building amount, you can see how the progressive had been set back to the starting low number. So the money went somewhere, somehow.

I have been told numerous times that the chances of a BetOnline related sportsbook stiffing a player for $20,000 is virtually zero, but I do not know how else to interpret the actions of the site. They keep repeating, “There was no breach detected, and our security team has found no irregularities.” Then, they stop responding all together.

I am looking for any information, suggestions, advice, etc. on any thoughts, what I can possibly do next, or if there is anyone else I can contact.

Thank you for taking the time to read this lengthy post.
 

Hello theeverydayhodl, 

Firstly, sorry to hear about the issues you have been going through with Sports Betting Casino. 

We are here to assist you in any way we can and will make every effort to provide you with the answers you seek regarding your funds. To help us better understand the situation, could you kindly send us your Sports Betting Casino username through a private message? Once we have this information, we can proceed to escalate the matter and work towards a resolution.

Thank you! 

Hello theeverydayhodl, 

We are still waiting for you Sports Betting Casino username. Please send via private message inbox. Thank you!

Hello theeverydayhodl, 

We will be closing this complaint due to inactivity of submitter. 

I apologize, I signed on, and I did not see any updates to this thread. I will send my casino username again to each of you via private message. 
 

thank you, and I will be sure to watch this much more closely. 

Hello theeverydayhodl,

Thanks for sharing your account details with us. We will reach out to Casino Rep in order to help you with this issue.

Keep an eye on this thread for any updates.

Thank you.

Hello theeverydayhodl,

Casino Rep got back to us and said that your case is under review, and once they get the information from a proper department we will let you know instantly.

Keep you posted.

Thank you for understanding.

Thank you very much for the update. 

Hello theeverydayhodl,

Casino Rep got back to us and said that this case was reported in November which was handled back then multiple times. Yes you won jackpot, submitted a $20k payout which was stopped at the payout stage due to an IP Login Mismatch which you needed to explain.

Here is the explanation that we provided with from Casino Rep:

"Nov 10 @3am: player advised to contact us.

Nov 10 @5am: player failed verification (wrong date of birth). Player also stated he did not know a related account holder even though they shared the same email address (t*********@outlook.com) and physical address. KYC was requested.

Nov 10 @6:45am: player contacts us to report his balance disappeared. Advised we found no discrepancies. Funds were played and lost.

Nov 11: email sent requesting the details of his missing funds query so we could have our Security Team investigate.

Nov 14: player notified by Security there were no unauthorized logins to his account or suspicious activity found."

As we get the information, once the payout was denied and information requested, you opted to continue playing and and lost your funds, and with that being said, we are unable to help.

We will close this complaint and mark it as Resolved.

Thank you for understanding.

Failed verification for wrong birthdate? 
 

Why have they not been able to answer how bets for $1,000, 2,000 & $4,000 were placed within seconds of each other, when the max bet is $100? 

I appreciate the help offered, and reaching out to the rep. There is just a very clear max bet on this game of $100 per spin. You can see in the logs, I was playing $20 per spin when I hit the jackpot. 
How was I able to make spins for such a large amount? 

Hello theeverydayhodl

Unfortunately, we can no longer help in this case because this problem was solved a few months ago, so our hands are tied, mostly because the money won has been spent.

We will mark this case as Resolved.

THank you for understanding.

I now have been excluded from the last casino Superslots from bonuses won in tournaments or any other I assume for no reason whatsoever? I lost privledges at wild and another one I don't even play at lol. I stayed with superslots and played one night of tournaments this past week. I had high scores on two of their tournaments and have been trying to get credited for them all week. I finally had 100 on there this  morning and tried to play a couple of games . I then tried a third game and the 100 disappeared . I went to chat and yet another one of their casinos in their group has excluded me from bonuses for no reason. I used to play these everyday. They have no reason to exclude me so I have no reason to play at any of them anymore. I was soo excited to have a place for instant payouts and then this ugh.

My last chat:

2023-11-18 13:40:06 | System:     You are now connected to
2023-11-18 13:40:13 | Agent:      Hello! Thank you for contacting us!
How may I help with your query?
2023-11-18 13:41:37 | Me: Hi I have been trying to get credited for tournament play I had either sta sun or monday this past week. I won on roulette and on slots. I just had a bonus of 100 in my account finally and now it's gone lol I give up.
2023-11-18 13:43:13 | Me I think that I only played one night in tournaments \(daily\) and had high scores on two of them. They cannot seem to find them lol why?
2023-11-18 13:44:48 | Agent:      I'm deeply sorry that you are experiencing this but I would be happy to look into it for you.
2023-11-18 13:44:49 | Agent:      One moment, please.
2023-11-18 13:44:52 | Me: They are hard enough to play through . I just tried to play in two different games and now the 100.00 bonus just disappeared
2023-11-18 13:49:24 | Agent:      I am very sorry about this. I will check on it for you.
2023-11-18 13:49:25 | Agent:      One moment, please.
2023-11-18 13:50:08 | Me: ok thanks
2023-11-18 13:53:32 | Agent:      Thank you so much for your patience.  The bonus was removed because the account has had its bonus privileges removed. This decision was made by management and cannot be changed. I am so sorry about that.
2023-11-18 13:53:47 | ME: Why?
2023-11-18 13:54:31 | Agent:      Super Slots reserve the right to deny and/or cancel bonuses and/or winnings from said bonuses. Super Slots reserves the right to take away any bonus at any time without explanation.
2023-11-18 13:55:09 | Me: Your group has done this at every casino I am registered at and I did nothing wrong. I blew off the other's but superslots I have played at the longest and I won't play again. Especially when I didn't do anything wrong.
2023-11-18 13:56:01 | Me: I'm not going to play with real money if they don't honor FAIR tournaments I have won.
2023-11-18 13:57:22 | Me: They don't give anything and that's their right but to exclude me from current promotions for no reason is just bad and wrong in my opiinion.
2023-11-18 13:59:36 | Agent:      I am truly sorry that you are experiencing this.
2023-11-18 14:00:15 | Me: I don't understand why but the simple fact I have actually won off the bonus money before?
2023-11-18 14:01:41 | Me: You guys may possibly lose allot of business if that's the way they think about their customers.
2023-11-18 14:01:50 | Me: alot*
2023-11-18 14:02:26 | Me: Thank you for the time G......and good luck !
2023-11-18 14:03:01 | Me: I hope they treat their staff better.
2023-11-18 14:04:29 | System:     The agent has ended this chat.

 I have played through these high play throughs a few times. That is the only reason why I would be excluded. Isn't that why most of us play at casino's the tournaments are the only thing they do give that you don't have to deposit for. I'm also weary of getting payed for wins with a deposit so.. Nope not for me anymore.

On Sat, Nov 18, 2023 at 7:37 AM Super Slots Player Services Team <help@superslotscs.ag> wrote:

Dear Shirley,

I hope this email finds you well. 

Please kindly note that your account was credited with both of the bonuses, we apologize for the delay . 

Should you require any other assistance, please feel free to reach out to us at any time via LiveChat, or e-mail: help@superslotscs.ag
I hope you have a great rest of your day!

 Then they took them at the same time I recieved this? After going back and forth all week.

Hello Ciara64 

Could you please provide us with Casino Username via private message so we can reach out to Casino Rep in order to check this matter?

Thank you.

Hello Ciara64 

Thank you for sharing your credentials with us. We will reach out to Casino Rep in order to help you with this issue.

Keep you posted.

Hello Ciara64 

Casino Rep got back to us and said that bonus privileges for your account has been removed due to promo abuse. Unfortunately it can not be changed at the moment. Please try to reach out to support chat and ask for a deeper clarification.

Thank you for understanding.

Hello Ciara64 

We will mark this case as resolved.

I wanna know if you just let this go or what. Please come back and tell us 🤣

I have been and account holder at Betonline.ag for 10 years. Never had a problem, but never actually won anything either...so i mostly didn't like the place. On Friday of this week I made a $100 deposit and was eventually up over 4k. On ky way back down i was playing Gemhalla by BGaming. I was mixing uo my bets and eventually made my way up to $20 per Spin. Well, I hit the 4 scatters for the 15 Free Spin Bonus which features a multiplier that builds with every wining free spin. Early in the day i had that multiplier up to 500X and hit for $5,000! Just as the Bonus was set to begin (it had loaded the start page), I was bumped from the game. I opened the game back up expecting it to reload exactly at the start of my bonus but it din not. The bonus was gone! I quickly contacted support and the agaent offered me my $20 wager back. I said that would be UNACCEPTABLE. So he proceeded to file a support case. Tge next day i i quired about the review and was told i would receive an email by the end of the day. I then proceeded to ask for some free play while i wait, I was given $60. When i didnt hear anything by 11:30pm i contacted support again, and the agent told me the mattwr had been resolved and i was credited with $60...CASE CLOSED. I was furious...the 60 dollars was free play not compensation for my lost $20 a Spin  Bonus. That bonus could have been worth thousands very easily. I mentioned, "the game actually calculates my win as soon as i press rhe button - the win for the base game and the win amount fornthe bonus game if triggered". Why cant you just check the game log and credit me for what i won since it was already figured". They said you hot $60 and the cae is closed! I asked to see the game log for myself and they would not even discuss it.

We all know, had i won nothing, they would NOT have credited me $60 but if $60 was what i actually won, why not let a long time customer confirm that is the correct amount. They basically treated me like i was worthless and were rude about it. I am convinced they have cheated me out of thousands and i want ro pursue this to the ends of the earth but dont know exactly what to do. I despise cheaters. Help pleae!

Hello Vonzzzilla,

First of all, welcome to LCB! Glad to have you here. 

Can you please send us your casino username/id via private message so we can reach out to casino representative and inquire about your case?

Thank you.

Hello Vonzzzilla,

Thanks for providing us with your casino credentials!

We will reach out to the casino representative to inquire about your case.

Keep you posted.

Hello Vonzzzilla,

We just sent a reminder to the casino representative and noticed that he is currently out of the office and will be unavailable until December 29th. Just to let you know.

Keep you posted.

Any new news?

Hello Vonzzzilla,

We remind the casino regularly, don't worry, we are working on your case. Still no response, hope we hear from them after the holidays.

Please have more patience, considering it is Sunday and holiday season, expect a delay in response.

Thanks for your understanding.

Happy New Year!

Your casinos suck and they litterally ripped me off and tried saying I didn't get a win after ripping me off not letting me withdraw made no efforts to make anything right.

that first picture folks is me landing on the three free spin symbols clearly you can see the un doctored photo. Immediately go into chat to tell them. They take 3 days to tell me that I'm a liar and this never happened. They then send me the next photo.. saying that's what actually happened. Thanks high roller 0/5

Hello Luxich Bastards,

First of all, welcome to LCB! 

Please send us your casino username/id via private message for that casino so we can reach out to the casino representative and inquire about your case?

Thanks!

Hello Vonzzzilla,

We have to mark this complaint as Unresolved as the holidays have passed and we did not hear a word from the casino.

If we hear back from them, we will reopen the complaint.

Thanks for your understanding.

Hello Vonzzzilla,

We have just heard back from the casino rep, and he claims that you have been compensated. Can you please confirm this?

Thank you for your response in advance.

I just wanted to introduce my problems with betonline.ag to another board, my recent reply is worth a look just for GP. I love the LCB forum and this is a great community. I am having several of my friends join, a couple of which are big swingers. Great place.

https://lcb.org/onlinecasinobonusforum/direct-casino-support/commission-kings-casino-rep/msg714674#msg714674

_________________________________________________________________________

Vonzzzilla wrote

Betonline.ag has NOT compensated me for the lost bonus in the Gemhalla game by BGAMING. I will summarize the facts and important events below:

1. I was wagering $20 per spin on the game GEMHALLA by BGAMING.
2. I hit the 15 GAME FREE SPIN BONUS when 4 of the scatter symbols appeared on the screen. 
   • NOTE: Gemhalla has a BONUS BUY feature. At a $20 wager, the BONUS BUY is $2,000.00! This should give you some idea of the value of my win.
3. After the four scatter symbols were hit, my base game win was calculated, and the screen changed to the Bonus Game Start screen. Then, suddenly, before I clicked to start the bonus feature, I was bumped from the game. I promptly reloaded the game, expecting to see the game restart at the Bonus; however, the bonus I had just won did not reload and my previous spin had concluded, with zero amount (bonus game winnings) added to my balance. I tried to reload the game again but that didn't work either, so I contacted support.
4. The support agent immediately offered to credit my balance for $20 since my game had been lost. (I thought this was a little odd). I told the agent that would not be an acceptable resolution so he filed a SUPPORT CASE and told me I would get a response from the BACK OFFICE in a day or so. 
5. When I didn't hear anything a day later, I contacted support to inquire about the status of my complaint. I was told that I would receive an email response to my complaint by the end of the day.
   • I went on to inquire about the availablility of some Free Play, since my balance was now at $0 and I was just sitting aroung waiting on my complaint to be resolved. To be clear, this was a request for FREE play! (we are talking about a COMP for a 10 year customer!)  and NOT a Request for COMPENSATION for my having not received the Gemhalla Bonus Game Winnings I was cut from. The agent let me know that my account was eligible for some free play; I was credited with $60.
6.  As imidnight (the end of the day) approached, I contacted support a third time to inquire about the status of my case. (See attached screenshot). I was told that I my case was closed and that I had received compensation of $60 for my loss. As you can see in the screenshot, I was not happy, and was not willing to accept this sleazy, underhanded tactic Betonline.ag was using try to FORCE me to accept $60 and close my case. PLEASE RECALL THAT YOU CAN BUY THE GEMHALLA FREE SPIN BONUS using the in game BONUS BUY feature for $2,000.00! That's right, it costs $2,000.00 to buy the bonus I had fairly and rightfully won; dare I say, the BONUS I AM ENTITLED TO RECEIVE is valued at $2,000.00 BEFORE the win is calculated. 
7. I asked to see the GEMHALLA by BGAMING game results log (bet log) since I know these games save all spin and bet data. I also know that the bonus game win is calculated instantaneously when the spin but is pressed to start the base game. So let's take a look at the actual spin results and you can just credit my account with the actual winnings.
   • Casino's do not give away money!
     • They have algorithms that determine whether you may receive free play bonus or credit. If you request free play, and they give it to you, it is because you have earned it, not because they are being generous.
     • Betonline.ag says the $60 I was credited with at the time I had requested free play while I wait on resolution of my complaint for the lost Gemhalla Bonus Feature was compensation for the Gemhalla bonus feature I was not allowed to play. 
       1. Why did betonline.ag ( betonline) not state this to me at the time they gave me the free play? Was it because they wanted me to spend the $60 credit?!
       2. Casino's like Betonline do not just give away money. So they must be certain that I did, in fact, hit the bonus on the BGAMING slot machine Gemhalla at a wager of $20 per spin. 
          1. I requested to see the Game Log, but my request was never answered or acknowledged.
             1. Why not check the game log and share that information with me, and simply CREDIT MY ACCOUNT FOR THE ACTUAL WIN AMOUNT SINCE THAT IS A CALCULATED, KNOWN AMOUNT?!
             2. why does betonline.ag try to pull the "woo woo" on me with the $60 free play, subsequently declaring it to be 'fair compensation" for my lost free play win amount, and making this declaration ex post facto, i.e. after I used it and NOT before.

WHAT I WANT IS FOR BETONLINE.ag TO SIMPLY CREDIT MY ACCOUNT WITH THE ACTUAL WIN AMOUNT! WHAT DOES THE GAME LOG SHOW? I wouldn't at all be surprised if it showed that I won $20,000! because why else would they resort to underhanded trickery with the $60 free play?!

If, for some reason betonline.ag cannot view the game logs, and BGAMING, the maker of the GEMHALLA slot maching, will not provide those logs to betonline.ag so that betonline.ag can resolve this significant real money issue with their customer of over 10 years, then I strongly believe I should be paid according to the amount BGAMING charges in the in-game Bonus Buy Feature. For a wager of $20 per spin, the cost is $2,000.00 to buy the bonus in the Gemhalla slot machine game.

So betonline should be happy to do the following:

1. Credit me for the Actual Win amount found in the Game logs, or, if for some legitimate reason the log cannot be viewed,

2. Credit me for $2,000.00. The cost to buy the Gemhalla Bonus at $20 per spin as determined by BGAMING in the Bonus Buy Feature of their Gemhalla slot machine game.

THIS IS A REASONABLE REQUEST FROM BETONLINE'S CUSTOMER. THIS IS THE WAY IT SHOULD BE HANDLED. IF FOR SOME LEGITIMATE REASON BETONLINE FEELS THIS IS NOT THE REASONABLE WAY TO HANDLE THIS CASE, PLEASE, BETONLINE.AG, EXPLAIN WHY...

I WOULD ALSO LIKE TO HEAR FROM BGAMING ON THIS ISSUE. BGAMING...WHAT IS A REASONABLE WAY TO RESOLVE THIS ISSUE?

How about members of the LCB community...my fellow members...what is a reasonable way to resolve this issue? Please chime in with a reply. Am I being unreasonable to make the above requests so that I may be compensated fairly? I have lost so much money at betonline.ag of the years, I have never even cashed out a single dime!

To the casino rep, I don't mean to come across so angry, but this hurts. I know you are new to this information, so please do not think I am not appreciative of your help because I am. But I am hurt over all of this. I am not having fun! I just want to be treated fairly. That is not to much to ask for especially from a place like betonline.ag and BGaming, to powerhouses in the industry.

Hello Vonzzzilla,

We will reach out to the casino again, thanks for the update.

Keep you posted.

Hello Vonzzzilla,

Casino responded by stating that they would look into your case again. Just a quick update.

Keep you posted.

Regarding my issue with Betonline.ag and the game Gemhalla where i was cut out of the 15 Free Spin Bonus at $20 per spin. After speaking with their support again last in a final attempt to find an amicable resolution, we were able to come to agreement and for the record, I AM SATISFIED WITH BETONLINE'S EFFORT ANDOFFER. They did the right thing by me!

Consider this complaint resolved. Thank you for your help and support.

I enjoyed the games (Rival). It was unable to obtain information on how to get verified or where to send my documents -I can only assume the nightmare I would have to actually withdraw! Not for me! 

Are you referring to Payday casino? If so please provide me with your casino username so we can notify the casino rep.