Cool Cat Casino, Club Player Casino, Prism Casino, Cirrus Casino, Wild Vegas Casino, Palace of Chance Casino, VIP Lounge Casino, Slots of Vegas Casino, Ruby Slots Casino, The Virtual Casino, Vegas Strip Casino, Dreams Casino Support and Complaints Thread

Hi Everyone:

Please allow me to introduce myself. My name is Cindy Greco, I am the new Gambling Wages Affiliate Program Manager. I have been taking over casino complaints here at LCB for the past 2 months.

I have seen all positive changes that the brands Gambling Wages represent have achieved during the past year and I want to assure you that the positive changes will continue.

I look forward to help players with issue they may have on any of the brands we represent. If you have any comments or questions please feel free to contact me back anytime  cindy@gwages.com

Cheers

Cindy

Update 14th Nov 2016: The Virtual Casino and Vegas Strip added to the list.

Hi Cindy,
My login at Slots of Vegas login is fhaisi. I have had trouble getting a response about when I will receive my payment which was approved on April 26. Could you please check for me?
Many thanks,
Faye

Hello Cindy,
Can you please check my payment from ages ago. My user name is fhaisi.
Many thanks.
Faye

Hi Faye:

I will check your account with Slots of Vegas and will get back to you accordingly.

Best Regards

Cindy Greco

Faye

Payment has been sent out to your Moneybookers acct.

Cheers

Cindy Greco

Hi, Cindy. I'm FINALLY getting my withdrawal from Club Player. I was given a tracking number from a Check Canam. Who are they? I can't find a website for them to enter my tracking number and actually track my delivery. Has anyone ever heard of them?

Hi Regicana:

Let me check your Casino account and tracking. Could you please send me your Casino Username via email to cindy@gwages.com

Cheers

Cindy

May I ask to have all my accounts with each casino in the group to be unlock please?
I had a withdrawal at party city about 1-2 years ago, but didn't get paid because usemywallet closed my account at a time due to misunderstanding, then all my accounts were locked at your casinos.  However, I got usemywallet account back couple months after that, but I didn't tell the casinos about this until now.  It's just that I want my accounts back in good standing and that's it.

my username at one of the casino is haudaica, I think it is at party city casino.
thanks

btw, if you can, I would like my account at planet7, royal ace,.... to be unlock too please.
thank you.

taaadaaa, do yourself a favor and keep them locked. Im currently waiting 2 months now for a withdrawal from player's club. I've had this account since 2004. Haven't played since Neteller days until recently. These guys should be put out of business

Dear TAAADAAA:

I will check your accounts at those Casinos promoted by Gwages; such as Party City. If you have any account with other casinos such as Planet7 and Royal Ace I suggest contacting them directly since they are related to our Affiliate Program

Cheers

Cindy Greco

Dear chocolateman:

Please email me your username at party City and i will be glad to assist you.

Cheers

Cindy Greco
cindy@gwages.com

Club Player Casino

Cindy-
  Please look closely for an e-mail from angeliaruiz@hotmail.com. Without going to much into detail here, I'm going to send you an e-mail because maybe you can get something done here. Everybody else from Club Player has given me the round-around. Needless to say, at this point I'm FURIOUS!

Hi Angelia:

I have just responded to your email

Cheers

Cindy Greco

Hi Cindy,
Can you please look into my withdrawal that I made from SOV? It has been 10 business days since I received a phone call from Monica, who told me she was confirming my info. That it was being mailed. I tried talking with Chat. They said I should receive an E-mail within 24 hours. That was 3 days ago. Any help please! I started this process on the 22nd of Dec.
Judi McMullen
(judi99)

Dear Judi:

I will look into this matter

Cheers

Cindy Greco

Hello Cindy,

I am new to this and am trying to do what is proper.  I have a withdrawal approval  $$ from Slots of Vegas since 1/6 (won on 12/31) and have had no luck in receiving the withdrawal to date.  I have tried to speak with the lobby manager every time.  :-c  He has "escalated" this to no avail.  Is there any way you can help?  ???

I also have a more detailed question for you regarding playing.  I have started to read several sites online that have me quite concerned about proper casino practices being done on both sides.  8'|  I would like clarification to prevent any misunderstandings like the horror stories I have read. amp;

My casino name is jwill0ws and email is jwill0ws@live.com.  The 0 in the name is a zero :-)

Thank you in advance for anything you can do.
Jwill0ws

Sorry for long post 

After reading the post here I was wondering if it's even worth playing at club player and it's sister casinos.I haven't played there in years and thought maybe I try again but from the looks of it nothing changed.Either you don't get paid,  or you have to wait 2 month or longer  to get paid.
Were the RTG casinos I play at now only take 24 hours to sent me my winnings
So I ansered my own question it's not worth the trouble

hi could you look into 2 withdrawals for me 1 with prism 1 with vegas strip username libbycook

Dear  libbycook:

Did you receive the payment already? If not please let me know and i will look into it

Cheers

Cindy Greco

Dear jwill0ws:

Even though your post is from jan 26th just wanted to clarify that according to your casino account history:

On Jan 28th a Fedex tracking number for your payment was provided by Slots of Vegas.

Shipment Dates
Ship date Jan 27, 2012
Estimated delivery Feb 1, 2012 by 7:00 PM
Destination
Pittsburgh, PA

And you received your payment and cashed-out your check accordingly.

Cheers

Cindy Greco

"We are informing you that your withdrawal request for $110.00 was denied.

Important tips.

Ensure the information registered on your casino account is correct and up to date.
Ensure you have the authorization form registered on your account.
Ensure you frequently review the casino terms and conditions.

Please take a moment to review our withdrawals F.A.Q.

Why was my withdrawal request denied?

A) Non Cashable Bonus. The amount you requested was less than the non cashable bonus you had received with your deposit.

B) Game Restrictions. Certain bonuses have restrictions as to which games you may play.

C) Wagering Requirements. When you receive a bonus you need to wager the amount of your deposit plus bonus a certain amount of times. This is what is referred to as wagering requirements or playthrough.

D) Documentation. Before we can process any withdrawal request, an authorization form must be on file."

Woo Hoo!!!   amp;

hi cindy,
i am from the uk and played on VIP lounge casino. i got it from lcb. i had a no deposit bonus with wager requirements. i read the terms and conditions before i started playing. as i always do. i meet the wager requirements as stated. and had $100 in the account afer the wager requirements were met. great. i then had to get it up to $200 to withdraw as a check as i didnt have any other methods of withdrawl. done that. got to $200.11. upon which i choose to withdraw. it said manager withdrawl aprroved! great again. ill be depositting on this site. BUT, i asked the online chat for the time period in which i would recieve my check. not so good. she was rude un helpful and kicked me off chat twice. said that i couldnt withdraw because i was one of the countries with restictions. i am not. they have taken the $200 out of my account. and kept it. not even put it back for me to play...... bit confused to say the least. i had very bad customer support, for which i have copied the transcripts if you want to have a look. please can you look into this matter.  my user name on the site is reddy26.

many thanks

david

A "manager withdrawal" means they removed the cash and you can't withdraw it.  It's highly unlikely they will put it back unless it is an error on their part.

I've messaged the rep for you.

blue

Hey guys. I deposited $50 with prism. I didnt take a bonus and it was my first deposit with this casino.

I won $800 on t-rex slot game. I innitiated a cashout of $500 and got an email saying there was an error on the slot and my winnings were removed.

Before I read this email I was using the other money on a slot called prince of sherwood. I got 5 scatter which resulted in 15 free games at 4x. I won $300.


I innitiated another cashout and I got an email stating I gave a fake phone number so my winnings were voided but I was allowed to try again with my $50 deposit.

This casino is an outright rogue and fraud. I have reported them to the gaming committee and online authorities that deal with fraud.

I was also double charged on my $50 deposit but was only credit $50.

Hi guys

I will check each of your inquiries please email me your casino id's to cindy@gwages.com and I will be glad to check

Cheers

Cindy Greco

Dear reddy26:

Unfortunately players from UK were not allowed to cash out from Free Chips. This is why your winnings were voided. This information has been available on the Terms and Conditions section on PDF and Word format.

Cindy Greco

Dear ChokeDee:

Your $110 was declined in order to remove the excess $10 and approve the $100 which was your Free Chip maximum cashout. As you can verify your payment for $100 was sent via Neteller since 10/14/2012 at 11:15:25 AM

Cheers

Cindy Greco

Dear Jennjenn:

As of today I've never received an email from you with your Prism account username. Unfortunately jennjenn is not a valid account username at Prism so i can go ahead and check.

Please feel free to contact me back in case you still need my assistance

Cindy Greco

Hi Everyone

Just checking if anyone needs my assistance. If so, please feel free to contact me back cindy@gwages.com

Cheers

Cindy Greco

Good morning:

I would like to check everything is ok around with our brands. Still haven't heard back from jennjenn

I will be glad to assist you if required

Cindy Greco

Hi everyone:

Just stopped by to make sure everything is ok with our casino brands.

Please feel free to contact me back to cindy@gwages.com

Have a nice Friday

Cindy Greco

Hi

I will be here in case anyone needs me assistance

Cindy Greco

ok just so british people know this casino sign up offer does not count for our kind,

you can sign up get the free chip ,meet wagering requirments and youre not entitled to the cash apprently the chip is only for fun.

copy of convo with rep

Please wait for a Ruby Slots agent to respond.

Thank you for using our LiveChat Service. This is 'Linda'. Please verify your Email and Phone Number so that I can assist you.

****************************************************

demeck: would like to know what he holdup is on my current transfer of cash into my neteller account

Linda: Thank you for the information! How may I assist you today?

Linda: I'm afraid your withdrawal will be denied because as per casino rules players from your country are not allowed to cash-out from a welcome free chip

demeck: why not

demeck: this was not stated when i signed up

Linda: I'm afraid it is, please click on this link:

demeck: i played throught the wagering requirments as stated in the terms and conditions

Linda: http://rubyslots.com/terms-and-conditions.php

demeck: so people in the uk are not allowed to withdraw cash from ur casino,

Linda: Then scroll down to where it says : Country Based Restrictions and open the file either in PDF or in a Word document

demeck: so if i deposit cash and play i still wouldnt be allowed to withdraw?

Linda: Not those funds, but you will be able to start playing for real money so that if you win you can cash-out

Linda: Please note that in order to make a deposit your balance needs to be zero or maximum $2. If you still have a balance by the time you want to make a deposit, contact us and we will remove it for you

demeck: lol so ur sign up bonus really is not worth anything for uk based people

Linda: The welcome free chip only, you can play with it but for fun only

Linda: And to start playing for real money you will need to make a deposit

Linda: Let me offer you our welcome deposit bonus, so that whenever you want to make a deposit you can take advantage of it:

Linda: 400% Signup Bonus

Linda: Non-cashable

Linda: 20X Rollover for Slots

Linda: (40X for ALL OTHER GAMES)

Linda: No Maximum Withdrawal

Linda: Coupon: VIP400

Linda: Deposit $30 - $500

Linda: Maximum Uses per Player:  2 times 

Linda: Non allowed games: Caribbean Hold'Em & Stud, Texas Hold'Em Bonus Poker, Vegas Three Card Rummy, Roulette (all types); Pai Gow Poker, War, Baccarat, Sic Bo, Pontoon21 and Craps

youre joking, you want me to give you real cash after this,,lmao

opps think i put this in wrong thread:( sry

they'll move it for you, no problem.

Hey, I think I am gonna need some help right now.

I requested a withdrawal on 10/16/2012 thought Neteller. The withdrawal has been approved on 11/01/2012. Even since I haven't heard anything yet.

My username is nmaliwan.

Thanks

The best casino in this group and the casino that has treated me fairly and paid me within a semi-reasonible time, is SilverOaks casino. You might give them a try. Also, they have more deposit options for U.S. players than the other casinos in their group.

Dear demeck:

I kindly remind you that as per casino rules:
http://www.rubyslots.com/rules.php

By playing at Ruby Slots Casino (the "Casino"), you represent and warrant that you fully understand and agree to comply with these Terms and Conditions Ruby Slots Casino...

On Casino Terms and Conditions it clearly says that based on your country of residence, restrictions apply to playing at the casino, the use of bonuses, redemption of free chips and/or deposits via credit card. We retain the right to lift these restrictions on an individual basis. Carefully go through the constraints that may apply. You may view all country restrictions on PDF or  MS Word format available at Ruby Slots site.

Unfortunately UK players are excluded from Free Chips.

Hope this clarifies this misunderstanding

Cindy Greco

Dear ChokeDee:

Please send me an email to cindy@gwages.com with your casino username and the name of the casino and I will check with them.

Cheers

Cindy Greco

Thanks Cindy! The money is on Neteller now.

Hi guys:

If anyone has any issue, an inquiry or concern please feel free to contact me via email cindy@gwages.com or send me a Private Message

Cheers

Cindy Greco

Hi Everyone:

I will be here in case anyone needs me assistance.

Cheers

Cindy Greco

wow as much as cindy checks in to see if any one needs help almost makes me want to go back to my vip lounge and cool cat  any one having any luck with this brand or is it the same as usual   

Hi Cindy.  I have given up on ever getting paid from Cool Cat Casino.  They hounded me on the phone trying to get me to deposit saying everything would work out and that all the horror stories I read were all wrong.  The girl on the phone offered me 100% bonus with no max, fully cashable and I decided to give it a try, against my better judgement, but it was only $50.  I played and played and my balance kept hovering around $200 so I decided to cash out.  After 2 weeks they reversed my cashout and said the bonus had to be deducted and I needed more docs.  I sent them in and cashed out again.  After 2 more weeks I contacted them again and was told I would hear from them in a couple of days with a tracking number for my check.  2 more weeks go by I contact them again and next day I get my tracking number.  The day before my check arrives they tell me they have a problem with thier processor and my check is no good and they have stopped payment on it.  They told me they would re-issue a check and contact me in 24 hours. 2 days later I e-mailed them and told them to forget about it and stick the check where the sun don't shine.  How can a casino not even manage a check for $127 in 6 weeks?  What kind of casino calls people up to solicit deposits?  If they ran a decent casino players would come to them.  Any, I am done with cool cat and learned a valuable lesson for only $50.

Hi Bigjohn:

Could you please send me your Coolcat username to cindy@gwages.com ?

I will be glad to check into this ASAP

Cheers

Cindy Greco

Just sent it.

Thanks I will check into it

Cindy Greco

well i got my answer  thanks

Why in the world would anyone play here.  They are bad news.  The rep keeps checking in to make more people feel comfortable, pay a few people, let those people publish their success in getting paid.  All this helps get more deposits, but there will always be problems in getting paid.