CrazePlay Casino, ExciteWin, dbosses, ShinyWilds,BluVegas Casino Support and Complaint Thread

Welcome to CrazePlay, this is the direct casino support for LCB players!

My name is Richard and I will be glad to help you with any issues you might have on crazeplay.com

CrazePlay Casino is a new casino that has been launched in August 2019 and features an easy-to-play experience that is nowhere else to be found in the gaming industry

Freddy and Monica, who will be your virtual personalized assistants, can be trusted for quality advice or for any issue you might be facing in the casino.

Welcome to the gambling Craze Land! .. Enjoy! :)

Updated 25 Aug 2021: ExciteWin added to LCB lists

Updated 4 Sept 2023: dbosses casino added to LCB lists

Updated 5 Sept 2023: ShinyWilds added to LCB lists

Updated 29 Sept 2023: BluVegas casino added to LCB lists

Welcome to LCB forum Richard! Thank you for being available to assist our members! 

Hi Richard, 

Welcome to LCB forum! Glad to have you here to assist our members! 

Hi Richard, welcome to LCB! 

Thank you everyone... looking forward to be of service to your players! :)

Hi Richard, welcome to Lcb 

Thank you DJuka 

Wish you a wonderfull day! 

Hello Richard,

Im trying to contact you first. Ive mades withdrawal week ago of 900€, waited for it and contacted live chat and asked whats taking so long and they told me that i need to verify my account on wednesday and got verified on thursday.

Well today (1 week) i get email that you have denied 875€ of my withdrawal because i have collaborated with another players? First i dont know how you collaborate with players when youre playing slots since every spin is random second i havent even collaborated with anyone. 

I wonder how many players have received similar email of that because thats just biggest bs that ive seen in 12 years of gambling. 

Hi TICOSOPO,

Please send me your casino username in PM inbox so that we can ask The Casino Rep for assistance. Thank you. 

HI Tania,

I hope i sended it to you. Im not used for this yet :)

@TICOSOPO - thanks for sending your account info. We'll email the casino regarding your issue.

Keep an eye on this thread for the updates. 

this ist one very bad casino games not working just black screen bonus wagering very times and casino working very slow very frezes

Hi bobmarley007, 

Thank you for your feedback. If you are having technical difficulties, please try clearing cache and cookies from the browser history and restart the device that you are using, that might help. Additionally, we can suggest changing the browser / device, if possible. 

Hi TICOSOPO,

Thank you for posting you concern.
I have investigated your case and apart from what it was messaged to you, it proved that you have attempted to "hold" one game and return to it after completing bonus wagering whilst you where fully aware that this goes against our terms and conditions. For the sake of this post, you can find the specific term in paragraph 2.8 of our Bonus Terms & Conditions on crazeplay.com

Given the clear breach of bonus terms we didn't have any alternative but to take the necessary action.
On the other hand, it is important to know that we have refunded your deposit amount.

Hope the issue is clearer now.

Keep Well,
Richard

Hi Richard,

Yes im sorry i had an older account here wich i did not remember.

Thank you anyway for the answers but i disagree with the reasoning and decided to close my account since voiding wins on a single mistake is just absolutely ridiculous. 

This is my personal oppinion and i suggest players proceed with care. I havent had my winnings confiscated on this matter before and let this be lesson to everyone.

Ill stick to older casinos wich are okay on my ”play pattern”.

I tried to sign up. It says that contact support. I didnt get email that i can verify my account. In chat there was rude guy who closed chat pretty quickly, he said that there is not account when i told my username and email. Now i cant use chat anymore because nobody answer me. I tried to send screenshot what happens when i try to log in. Seems that nobody doesnt want to help.

Hello mmiss,

Could you please send me your casino username in PM inbox and we'll contact the Casino Representative.

Hello mmiis,

Thank you for contacting us here.

Now this is something that I will never tolerate on our casino. I have manually activated your account just now.

Could probably be just a glitch from our system since we have never experienced such an issue.

However, I will take this matter in my own hands and check about the chat you had with one of our representatives.

Having said that, can you please send me screen shots of the chat and name of agent via PM please?

Thank you and I truly apologize on behalf of CrazePlay about this.

Richard

Hi @crazeplay

Are you still active here ? I have issue with your casino. Support doesnt credit my cashback and I only get some nonsense answers that relevant team is looking into this but nothing happens. This has been going on too long already. Can you maybe help ?

-Punakontti-

Hello punakontti,

Please send us your casino username via private message so we can forward the issue to the casino representative.

Once we receive your details, we’ll reach out to the casino and try to assist you further.

Thank you.

Thank you for sending your casino username, punakontti. We have contacted the casino rep and will let you know once we receive their response.

Thank you.

This issue got resolved, i got email from them and they paid my cashback. Thanks for help!

So glad to hear that, punakontti! You are welcome!  We will now mark this case as RESOLVED.

Hello,

I also got serious problems with this brand. 

Hello Jo s,

Thank you for sharing your experience with our members. If you need our assistance in resolving a matter with the casino, feel free to reach out to us by submitting a complaint HERE, sharing as much details as possible. 

Thanks!