Crypto Loko/Punt Crypto Support and Complaints Thread

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From the team here at Crypto Loko Casino  and Punt Casino (Crypto), WELCOME! If you have any questions or issues along the way feel free to post them here. We love to hear from you! 

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Crypto Loko Casino had me wait days for my first withdrawal. I was told that was rare and will normally take minutes. Now I have waited hours for my second withdrawal and customer service is saying 25 days wait for BTC withdrawals!?

Hello Tjones75,

Could you please provide us with the Casino Username via private message so we can get in touch with Casino Representative in order to help you?

I'm a verified customer and had withdrawn winnings previously. It took days for them to hit my BTC wallet. I was told this was not the norm and informed they are usually paid in minutes. I could see it approved but just sitting there for days.

Well, here I am again waiting on another withdrawal. For all the advertising stating how quickly they pay out, they have been the SLOWEST I've experienced with BTC withdrawals. I kept being told by customer service that the long waits are not common so I continued to play and finally win again and I'm being told now the wait could be 5 days? I asked customer service why they advertise minutes? I was informed that's a best case scenario. The other sites I play on Bovada, Wild Casino, Brango etc. typically send the funds in 60 minutes at most.

Customer Service gives different answers each time. It's like they don't care if they lose a customer who spends thousands once comfortable with a casino. I'm starting to wonder is they are a big scam. This casino is down right deceiving people.

Proof I get a different answer each time. Minutes have turned to days

Hello Tjones75,

Thanks for sharing your credentials with us. We will notify Casino Representative in order to help you finding the best resolution regarding this matter. Please keep an eye on this thread. 

I had a great experience at CryptoLoko the first time I withdrew. 

Not only that it encouraged me to give sunrise a try and have cashed out two 1000 dollar wins so far. 

so much friendlier than the rude dismissive agents at extreme/sisters

Greetings Tjones75,

We were able to locate your account and I can confirm that payment went out earlier today as a Bitcoin transfer. Congrats on the win and enjoy that cash!

Best wishes,

Crypto Loko

Great to hear from you James!

We are working hard to make this the best casino experience in the industry, hearing folks like you are happy means the world to us.

All our best,

Crypto Loko

Hello Tjones75,

As Casino Rep clarified that your payout will be completed today, we will mark this case as Resolved. 

Congrats on your winnings! 

We didn't actually Berks, we clarified that payment had already gone out...  Should have mentioned we'd already confirmed delivery in Blockchain Explorer to make sure. 

They did the same thing to me!!!! I was trying to withdrawal $1000 that I won fair and square I deposited so they could verify my Bitcoin wallet, sent them my id, all the documents they needed and two days later the manager took my winnings back told me they couldnt do anything about it and so I brushed it off got some free spins max cash out is $100 tried to withdrawl that and now they're saying they need documentation I've already sent it....honestly yabby casino is the way to go...I've yet to have any issue with them at all... cryptoLoko sucks ass and isn't honest and I won't be recommending them to ANYONE unless they get off on the run around. 

Hello Katelyn Hall,

Could you please send us your Casino Username via private message so we can reach out to Casino Representative in order to help you?

Greetings all,

We are unable to locate an account with your name Katelyn, please send your login details to the LCB.org team, they will forward them to us and we'll be happy to review your account and assist if possible.

Best wishes,

Crypto Loko

Hello Katelyn Hall,

Please send us your Casino Username so we can forward it to Casino Rep to be able to help you.

I do have another comment regarding Sunrise..... Everything I said in the previous post is still valid....

The thing that sets you guys, and them specifically apart from the rest of the pack was that the match bonuses were so sweet that I might deposit 50 bucks, be given another $300 to play with, and sit here and play ALL EFFING DAY on that 50 bucks. Usually losing it but not even being mad about it cuz "hey, it's 50 bucks".

It's the cleverest business model i have ever seen in my life. They give you so much that you tell yourself "Yea but I only can cash out a couple hundred might as well keep going" and then before you know it it's bedtime and you're at like 12 bucks but you had fun all day.

50 bucks for all day fun? That's a DEAL, son.

The only thing that anyone has them beat on is the withdrawal time frame. I find myself still playing at Yabby when I'm low on funds because I know that if I win i can withdraw and continue on with my day (i mean gambling.....all day....yea i know i have a problem and no i don't care) 

Currently sitting at day 14 of a $1200 withdrawal which i had hoped was going to be sent before the weekend and was informed yesterday that it's still within the casino stated time frame of 10 business days.

While that may technically be true, it doesn't sit well with my rent being due in 2 days or my spinning thumb sitting idle. Or the fact that having a pending withdrawal stops me from redeeming coupons and also from participating in the nightly tourny's (Which is basically like entering the 3rd circle of hell)

If the other guys can do it in 20 minutes there's got to be a way to move things along at a swifter pace.... or at the very least figuring out how to still payout on the weekends.... That would be a HUGE step in the right direction.

(I know coindraw is the deal now but there's an issue with the system not allowing coindraws when deposits have to be manually credited..... which sucks and leaves us in the position i'm in now.)

I know that Sunrise has a rocky history here because of......things happening.........which honestly i think is unfair cuz let's be real LCB'ers: you knew you were breaking rules and shit before requesting those 100 dollar payouts that you're on here bitching about....

Point being... it would be awesome to see them included and participating here the way that punt/loko are.... i'm sure faster withdrawals would help immensely with that.

Plus I wouldn't be sittting here all weekend with nothing to do but play video games lol

But yea....

TL:DR

faster=better. 

Loko needs some no rules bonuses (puh-leaaaase)

and P.S. Axel needs a raise. Top notch even when i'm pissy about the slow payout (Seriously the man has infinite patience and somehow always gets stuck dealing with my shit. You think I talk alot when I'm praising you should see me when I'm pissed lulz).

So wait I thought sunrise didn't pay out? I been wanting to try them and I was worried because of the horror stories I've heard ..... 

I can only tell you my experience, which is that they do absolutely pay out. Sometimes it takes a while and I'm probably just impatient as hell but they have really awesome bonuses and customer service is so friendly that you'll have a good time just having a conversation with em lol. 

I dunno what you'd normally deposit for a first time thing but they have 2 codes that I think are like A1 .... BUBBLEUP gives you 66 spins on Bubble Bubble 3 plus I think 250% no rules or Run299 gives you 299% no rules plus some spins on run rabbit run. 

I'd say do the bubble coupon if you decide to go for it because 66 spins on bubble bubble 3 is a damn good chance of hitting a bonus and there's no wage requirements on the spoils so it's like starting with an extra 20-30 bucks depending on the bonus you get or whatever. ..

Just remember you cant withdraw whatever they give you and you'll be set. 

Plus I think that witch code is 30 bucks minimum deposit? Even if they didn't pay, which they will, even if it takes a week or 3 🤣🙄 You're out a total of 30 dollars. Hell I'd send you the 30 bucks just cuz I know they paid me every time so it's a safe enough bet. 

Of course it's all in how you're playing the games  which will determine if you GET to cash out lololoool but still.

I'm not affiliated or anything and I'm just one loud mouth opinionated new Yorker but I think you'll be fine. *Peer pressure peer pressure* haha 

Hello Katelyn Hall,

We are still waiting for your Casino Username. Please send us via private message to be able to help you. 

Thank you.

Hmph......Well.... You convinced me to give it a try. I'm getting ready to deposit and try out that bubbleup code so i'll report back and let you guys know how it goes!00

Hello Katelyn Hall,

We will be closing this complaint due to inactivity of submitter.

I'm still waiting on a $1200 payout from sunrise..... I know that they will pay because they have in the past but I'm starting to lose hope. My rent is late, and I'm frustrated. Hopefully lucky partners will see this and try to help..... I don't know what else to do. 

Withdrawal request made at 2:40 PM MST on 1/30/23 and it's almost 2/3/23 and NOTHING!! Here we go again with sloow payouts. I was hoping the slow payouts were not the norm. This is the third time in a row and I'm wondering if I'll ever get my winnings. When I emailed for an explanation I received the following response:

"This is Sarah Addams from Cryptoloko Casino!

The Coindraw withdrawal time frames are based on an algorithm that assesses customer activity. Most payments are done in minutes and/or hours, but we do allow 24-48 business hours to cover any unforeseen issues or delays."

Why my account every time? Each experience is getting worse.

Hello Tjones75,

Could you please send us your Casino username via private message so we can notify Casino Rep about this withdrawal process?

I just came to post about how awful CryptoLoko is and how nothing they advertise is what actually happens when it's time to cash out. I'm already verified, have cashed out before and won today off a no deposit bonus, max cash out $50. I do withdrawal using BTC and I'm told it will take 3-7 business days. Wth?! Withdrawal using crypto shouldn't even take 3-7 hours, especially if already a verified user who has withdrawn before. Ugh. 

Hello Mividaj55,

Could you please send us your Casino username via private message so we can get in touch with Casino Rep regarding this issue?

Hello Mividaj55,

Thanks for sharing your account details with us. We will ping Casino Rep and once we get a response we will let you know. Please keep you posted.

Done 👍 thank you

Hello Tjones75,

Thanks for sharing your account details with us. We will notify Casino Rep regarding this issue and once we get a feedback we will let you know. Keep an eye on this thread.

I have examples of the various answers attached for others to review 

Hello Tjones75,

Thanks for providing us with those screenshots. We will forward them to Casino Rep in order to help you solving this case. Keep you posted.

Greetings Mividaj55 and thanks for bringing this to our attention. We reviewed your account and have confirmed in Blockchain Explorer that payment went out a few hours ago to your approved Bitcoin account. Apologies for the delay on our part, having withdrawn before you know this in no way standard for us. Congratulations on the win! All our best, -Crypto Loko

Greetings Tjones75 and thanks so much for the heads up! This allowed us the opportunity to review your account and assist, we can confirm that payment went out yesterday for you. Apologies for the delay on our end, congrats on that win, and keep up the good work! All our best, -Crypto Loko

Are we just ignoring the 1200 dollars that your sister casino owes me?

All due respect were currently on 3 weeks running and no end in sight. 

Greetings James,

For reasons of economy we do share some customer service resources with other casino brands during certain hours (which will hopefully be phased out completely for just such reasons) however this is where the connection ends I'm afraid. We have no affiliation with them in the sense that you are referring, the only casinos we as an organization own, operate, or service are Crypto Loko and Punt Crypto exclusively. As you can see we take your needs, issues, and satisfaction seriously and prompt and courteous service is something you can rely on from our brands. If you have issues relating to Sunrise or any other casino brand LCB has a place for them as well, I hope you receive the same level of service and player appreciation from their organization as ours.

All our best,

Crypto Loko/Punt Crypto. . 

Just to clarify you're telling me that you guys are no affiliated with Sunrise or Lucky Legend or Planet7?

Hello James,

As you can see, Sunrise slots is still on the warning list and we can't help players who have problems with that casino because they don't answer to us either. These two casinos are quite up-to-date and are in constant contact with us and do not hesitate to resolve any complaint. The Rep wrote that due to economic reasons, they shared some kind of support with certain casinos, but the management is completely separate. For now, Crypto Loko and Punt Casino are willing to cooperate, and to resolve any upcoming complaint.

My username is 3w0***6f2q and I'm waiting on my withdrawal

Hello matt229,

Please specify to which brand are you referring? Could you please advise when you requested the withdrawal?
Have you made any successful withdrawals from the casino in the past? 

Hey all, we're happy to help. Just get us the details so we can review the account!

Hello matt229,

Could you please provide us with all the required information, so we can help you to resolve this issue?

Thanks in advance.

Hello matt229,

We need all the details about your case to be able to help you. 

Please  specify to which brand are you referring?

Could you please advise when you requested the withdrawal?
Have you made any successful withdrawals from the casino in the past? 

Thank you.

Hello! I've been waiting for a reply to my email regarding a Cashout for almost 2 weeks now. I've completed the rollover, and I'm just waiting for the promise of "#1 CASINO FOR SUPER FAST CASHOUTS - GUARANTEED" your website sells to customers. Username: ot******

Crypto Loko, and I have already been verified.

Thank you for your help.