Desert Nights, Slots Capital, Box24, Black Diamond, Spartan Slots, Uptown Aces, Red Stag Casino, Fair Go, Uptown Pokies Support and Complaints Thread

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  • Hi everyone! I'm Ben, a casino rep happy to help and answer any questions you may have!

    Our brands include: 

    Desert Nights
    Slots Capital
    Box24
    Black Diamond
    Spartan Slots
    Uptown Aces
    Red Stag Casino
    Fair Go
    Uptown Pokies

    Please drop me a line anytime.

    Note: If you would like to check their old direct support thread, please go to the following LINK.

  • Welcome to LCB forum Ben! Thank you for being available to assist our members! heart

  • Welcome on board Ben. Thanks for joining our forum. smiley

  • Hi Ben - not a moderator just a fan of Red Stag and just wanted to say hello!

  • Hi Ben, welcome to LCB forum! smiley

  • Welcome, Ben! Glad to have you thumbs_up

  • Thanks for the kinds words! Look forward to turning any frowns upside down :) 

    Ben

  • Hi Ben my is Todd and the reason I started playing at slots Capital cuz I like rival games and depositing quite a bit probably too much LOL but I've come across a bit of an issue here because I first was told that my pay out of $1,990 was going to be avoided because of an over bet of $10 but I had made two deposits of $25 and $26 at 8:03 p.m. eastern time and 8:07p.m. eastern time respectfully that we're after my promotion that was called slots 277 had ended when I balance at zero at 8:01 p.m. that night and if you look at my transactions history my promotion the last one on July 8th lasted from 743 to 801pm I made two deposits and then on a $5 bet on the catsino game take a bonus and then I shot up from there to $2000.  I don't understand how this can happen but I'll send you the links to screenshots of my account transaction history.  Maybe you just look into it for me or do something for me I mean it sucks to have I mean I got $50 back I thought I played and I didn't even know if I should play it cuz I didn't want any more predatory sort of terms and services that mess anything up... but you know I got my hopes up

    https://drive.google.com/file/d/1YYBXqoIsBArGfHyJvbRrcxZqVy-wqaxs/view?usp=drivesdk

    https://drive.google.com/file/d/17YEG_PW4SToUO5deOsarGFIBF3jJRXzP/view?usp=drivesdk

    https://drive.google.com/file/d/1pM-4TeHzkAbZdGAU-N-142D4HVjbmc3s/view?usp=drivesdk

    you can clearly see that my bonus was attached to my deposit at 7:43 p.m. I had made two deposits if you going to promotions and into my account and search there is no more promotions after slots 277 that ended at 8:01 p.m. that night so I don't get it but I'm glad that you are on here

  • Hi Duckbray,

    Please provide me with your casino username so we can notify the casino rep and see if there is anything he can do for you. 

  • It's xxxduckettxxx .   They are trying to say a couple different things I hope you're able to click the link so I provided it shows that my bonus was completed and they don't 1 p.m. probably doesn't balance of zero or I meant playthrough I deposit two more times at 8 03 p.m. and 8:07 p.m.  you're saying my balance to blue dollar but the bonus is still active I don't understand that but me my transaction history I have direct proof that the bonus was complete the last promotion on that date or in my account was completed before I deposit it two more times.  I'll provide you any of my screenshots of my transactions you need

  • Thanks, Duckbray. The casino rep will be notified. Keep you posted. 

  • The casino rep forwarded your message to the relevant department. He'll let us know as soon as he gets the info. Please keep an eye on this topic. 

  • hello

    I won $100 at the RED STAG CASINO and my account was verified on the 21st of last Friday
    however it has been 7 days since my withdrawal is pending and whenever I contact them they just say they are working on it....

    I don't understand why payment is not made and I don't understand why they don't answer me.

  • Hello olessis34i,

    Could you please private message me your casino username and we'll contact the Casino Representative.

  • hello Sydney.

    I can't send you a message..this message appears

    ;;;HOURLY LIMIT REACHED, PLEASE TRY LATER;;;

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