Detective Slots Support and Complaints Thread

Hello LCB’ers,

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Welcome to our forum! 

Welcome to our forum, it's great to have you here to assist our players! 🕵️‍♀️🕵️‍♀️

Welcome to our forum. Thanks for signing up. 

Welcome on board. We are happy you have joined to LCB forum. 

Welcome to LCB! 

Welcome, nice to have you here .

Welcome to LCB! So happy to have you here to assist our dear members 

Have video evidence of rtg's software manipulating outcomes on this caisnos server . In 58 hands of black jack , caisno dealt itself black jack 24 times , while dealing itself 21 or 20 on 46 of the other 58 hands , it hit on 5 card breaks to 21 seven different times in a 7 minute span . The last ten hands it played were 19 , 20 , 21 , all of these casinos black jack tables have been comically illegal the last month , yesterday I emailed support notifying them their software dealt itself black jack 5 hands in a row , of course you never hear a word back because they can't play stupid in that case they would need to give an explanation as to how that could ever happen and they know they wouldn't be able to do . I attached the time stamps in the screen shots it will only allow me add four , just showing I have proof and video evidence from all this gameplay 

Dear Vince Ventura,

We are sorry to hear that you are facing this kind of issue.

We have forwarded your case to our Slots and Games department. They will review your complaint, and if they need any additional information, we will inform you.

Please keep an eye on this thread for updates.

Hey Vince, I played several hundreds of hands of RTG's Blackjack on Sunday, and I didn't really experienced anything remotely similar. I'm sorry to say this, but it looks like you had a streak of very bad luck. 

RTG is notorious for allowing operators to lower the RTP of their games, and ever since I'm around (which is roughly 15 years by now) people here and there complained about their stingy  games and long loosing streaks. I never really felt it noticable, weather its 90% or 85% return for example, you really aren't gonna notice it.

Also, if you are seriously concerned about the fairness of RTG table games, or any other provider for that matter, why not find a casino with live dealer games and play some live blackjack instead?

I am a highly active and loyal customer across both platforms, consistently making several deposits daily. My deposit activity places me securely within the qualifying tiers of the advertised VIP Programs, confirming my eligibility for the stated benefits. My continued patronage, despite the currently poor and uncompetitive wagering requirements associated with the standard "loyalty rewards" offered, was solely predicated on the expectation of receiving the superior terms promised upon reaching the VIP tier.

Casino: Detective Slots

Case #: 3603

Dear Sherrie Zeno-Williams (DreadSerious),

Thank you for sharing your experience. We’d like to make sure we fully understand your concern before reaching out.
Can you please clarify what issue you’d like us to address with the casino rep?

Detective Slots username is M***

SlotoTribe username is sz***

My issue with both casino sites is that the platform advertised a VIP Program and refuses to honor the terms by denying the 100 monthly VIP free spins benefit. I included screenshots with the initial complaint.

Thank you for reaching out!

Please note that your monthly rewards have been processed on both platforms. 

Wishing you the best of luck, and if you need any further assistance, feel free to reach out.

Best Regards,
Peter,
Detective Slots

Dear Sherrie Zeno-Williams (DreadSerious),

Could you please confirm this?

Thank you.

Since it's been 48 hours and we haven't heard back from the member, yet we have the response from the casino, we will mark this case as resolved.

My apologies for the delay in responding. I appreciate your time and assistance to addressing my complaints regarding the casino sites VIP MONTHLY reward. I have indeed received the free spins that you credited to my account. I have also been depositing and playing on all of your sister casino sites as well. I am satisfied with the service and I confirm the issue was resolved. 

Sherrie Zeno-Williams

ATTENTION ONLINE GAMBLERS: Detective Slots Forfeited My $1,400 Grand Jackpot!

Hello Thomas,

Thank you for reaching out.

According to our records, you redeemed a coupon SPIN2WIN with the following terms:

Games Mega Monster/ Witchy Wins/ Voodoo Magic
Value: 30/60/120
Min. Deposit: $10/$30/$50
Wagering: 40x/35x/25x
Max cash out: 10x Deposit
Max bet per hand: $5
Allowed games: NP Slots Only
Available: 1x per day

Once the wagering requirements were completed, your account balance was adjusted to reflect the maximum cashout limit associated with the coupon, which was, in your case, 10 times the deposit amount.

Please note that the terms of the coupon remain fixed and cannot be altered based on gameplay outcomes. We appreciate your understanding and are here if you have any further questions.

Warm regards,
Zack
Detective Slots Customer Support Team

I am late with the welcome but.... welcome to LCB and thank you in advance for the assistant to players who run into problems. Hopefully none arise but if so it is good to have support .

Everyday since the casino opened, a $10 deposit is required to claim the daily depositors spins. The code is area 51. It is 51 spins for $0.25 on interstellar 7s. This morning. After making my daily $10 deposit and trying to claim the spins, I was told that it now requires a $25 deposit. I explained that it does not say that anywhere and the coupon still says after a deposit. The terms and conditions say bonuses require a $10 deposit. Unless otherwise stated. I sent a screenshot proving there is no stated amount. A few minutes later the customer service representative sent me back another screenshot showing me they had changed it while we were talking. I feel this is very dishonest especially because they changed the coupon during my complaint conversation.

Disputed amount: 10$

Casino: Detective Slots

Case #: 3656

Hi Christine,
 

Thank you for reaching out to us.
 

We’ve reviewed your recent conversation with our chat team, along with the recent update to the coupon you mentioned. After going through your chat history, we can confirm that our team provided clarification regarding the promotion terms. 
 

We also noticed that you’ve been regularly enjoying the AREA51 coupon. Please note that the eligibility requirements for this promotion were recently updated by our Management Team. Going forward, a minimum deposit of $25 will be required for future redemptions.
 

As a gesture of goodwill, we’ve made a one-time exception and processed the coupon to your account.
We kindly ask that you follow the updated coupon terms for future use.
 

Thank you for your understanding and continued loyalty.
 

Thank you very much  

Hi Christine A,

Thank you for taking the time to share your experience with the LCB members. 

Since the casino rep immediately resolved your complaint and you confirmed satisfaction with the outcome, we will mark complaint #3656 as RESOLVED.

We would also like to thank the casino representative for their cooperation.

Thank you for your patience, and we sincerely apologize for the time it took to complete the verification process.

We’re happy to inform you that your withdrawal has now been successfully processed.
You should see the funds in your account shortly, depending on your payment provider’s processing time.

We appreciate your understanding and continued trust in us.

If you need any further assistance, please don’t hesitate to reach out.
 

Hello Alejandro Guadarrama,

Could you please confirm if you have seen the rep's response?

Thank you.

Since it's been 48 hours and we haven't heard back from the member, yet we have the response from the casino, we will mark Case #3671 as resolved.

They wont honor the damn no deposit from lcb at all

Casino: Detective Slots

Case #: 3729

Hello,

Thank you for reaching out and for bringing this to our attention.

After reviewing the player’s account, we can confirm that the country of registration is excluded from redeeming no-deposit bonuses, including the LCB promotion in question. This restriction is clearly outlined in our bonus policy and applies to all players from the same region.

Because of this, we are unable to honor the no-deposit bonus for this account. 

If any additional information is needed, we will gladly provide it.

Kind regards,
Luca 
Support Detective Slots

Hi moralensvogter,

As the casino rep emphasised above, according to the rules, you are not eligible for this bonus. You can also check the list of allowed countries for this specific bonus here.

Since the casino has clearly stated and provided the relevant rules, we will mark case #3729 as RESOLVED.

Thank you for your understanding.