Dolly Casino Support and Complaints Thread

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Last post made 6 months ago by Complaints Moderator
Dollycasino-Rep

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  • Hello,

    My name is Jonas and I am the Casino Representative for Dolly Casino on LCB.

    I am very happy to join your community and will do my outmost to help you with speedy answers and resolutions to queries you may have regarding Dolly Casino.

    To make things simple, I have put together a small FAQ.

    Does Dolly Casino accept US players?

    We are not licensed in the US, nor do we accept US players at Dolly Casino.

    What is the Welcome Bonus at Dolly Casino?

    We offer new players 100% bonus up to €500 ($500 / 2,250zł / 5,000 NOK / 150,000 ft / C$750 / NZ$1,000 / ₹40,000 / R$3,500/ ¥65,000 / 5000 Kč) + 100 Free Spins

    What are Dolly Casino's Deposit and Withdrawal methods?

    We offer plenty of methods for depositing and withdrawal, you can find out what we offer in your country on this link. Our methods includes E-wallets, Bank Transfers, Crypto, Card solutions and plenty more.

    What Game Providers does Dolly Casino have?

    We are proud to say that we currently have 3000+ slots available from leading slot providers and a packed Live Casino with 3 different studios available at our Casino. You can easily pick and choose between game providers in our Casino Lobby Filter.

    What is the average withdrawal time at Dolly Casino?

    We aim to bring the best available experience to our players so we are approving and processing payments non-stop, It can take up to 3 days until your withdrawal has been approved and received by your bank or other method of withdrawal.

    We always aim to improve so if you have any suggestions, ideas or anything that can make your experience even better, let me know and I'll see what I can do!

  • Welcome to the LCB forum, Jonas! Thank you for being available to assist our members! heart

  • Hi Jonas! Welcome to our forum thumbs_up

  • Welcome to the best forum Jonas. Thanks for signing up. 

  • Welcome to the LCB forum, Jonas! smiley

  • Welcome to LCB Jonas! thumbs_up

  • Welcome Jonas i_love_lcb

  • Hi Jonas, Welcome to LCB :)

  • Welcome to our forum Jonas!thumbs_up

  • Welcome on board Jonas! thumbs_up

  • Hello Guys, i make this account becase i google it about this Casino on i find just here info, so kindly i will say, PLEASE DO NOT PLAY THIS CASINO... why?
    I register i play on 14 februar, no problem deposit deposit deposit, so it`s time for WITHDRAW...and the DRAMA start :) 
    15 Februar i make withdraw and 22 februar PENDING ...i write to them no answer wait wait, and email about KYC :) 
    I send my mastercard + passport + selfie + address, no answer 5 days...they address new prove ok :) i send 3 new pictures...
    they accept, now they need + German passport od drive licencen BUT i am Bulgarian EUROPEAN :) i don`t need German permission.
    I send them my salarywork my taxes documents, everything that i am living in Germany, and there was not in condition after 20+ days they ask now for them, i answer that it`s impossible i have not because i am not GERMAN :) 
    and guys ...7+ days i am waiting for answer, you go to LIVE CHAT, they work with some script answer question you need just to wait...
    its not a big money i don`t give a fuck 260 euros but guys 20+ days verification??? and still nothing and they want not miracle from me ....

    PLEASE PLEASE PLEASE DO NOT PLAY DO NOT PLAY NEVER EVER!!!! 

    THANKS YOU GUYS :)  I WILL TRY to make 1000+ post about this Casino, no one to play ever there not to be fuck like me :) 

    BYE!

  • Hello MessiMachine93,

    Could you please private message me your casino username and we'll ask the Casino Representative to look into this.

  • Hello MessiMachine93!

    I am sorry to hear that your experience with us has been far from good. We are a new casino so our processes could always use some tweaking.

    Can you kindly forward your username to Sydney or me in PM and I will personally look into this and investigate your issue further and get your account fully verified.

    Best regards,

    Jonas

  • Hello 
    I am facing the same problwm with MessiMachine93.
    I have an active withdrawal since may 24 and have not got my winnings yet. After several contacts through live chat, where each time i got a reply to "please be patient", 
    yesterday i sent an email to dolly casino support asking for an update on the matter, they said my withdrawal is set to be processed on may 31, still no progress.
    I really do not think i will ever get my winnings.
    Should have read the reviews on this casino before i even made a deposit.
    Learned the hard way . I hope people read reviews from true players, before they decide to spend their money 😞

  • Hello Zoe P,

    Could you please private message me your casino username and we'll ask the Casino Representative to check what's going on.

  • Hello Zoe!

    My name is Jonas and I am the Casino Representative for Dolly Casino at LCB.

    I'm sorry to hear that you haven't had your withdrawal processed as of yet. In order to investigate this further from my end, please disclose your username to Sydney or myself and I will get to the bottom with this. 

    Without knowing too much about this, we, as any other reputable Casino, carry out KYC checks and this could be the case on your end. 

    Looking forward to your PM so I can follow this up internally and build a better picture of your complaint.

     

    - Jonas

  • Lauren ****/ l*****o**

    My account keeps cancelling the withdrawal request

  • Hello lozzcarroll,

    Welcome to LCB.

    Sorry to hear that you are facing this kind of issue.

    May we ask if your account has been verified? Is this the first withdrawal with this brand?

    Thank you for your cooperation.

  • Hello lozzcarroll,

    May we ask if your account has been verified? Is this the first withdrawal with this brand?

    Thank you.

  • Hello lozzcarroll,

    Any update?

    Keep us posted.

  • Hello lozzcarroll,

    We will close this complaint due to inactivity of the submitter.

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