Hello.
I thank you for your help, but this story has a continuation. I just want to share my experience. Trust me, I don't enjoy it, but I feel it is my duty to inform other players about what to expect. An employee of dozenspins.com answered me and, as always, he lied again and, as always, I again showed that he was lying with evidence. Also, his arguments were again illogical and deliberately misleading. And according to the good old tradition, he did not answer at all. Here is his next answer:
"The security service of the Dozenspins project carried out a detailed check using the login RAMANAH89.
On October 24, 2020, the bookmaker contacted us with information that the player RAMANAH89 makes arbitrage bets on the next event (Basketball / Spain / ACB League).
On 10/25/2020, the situation repeated with the arbitrage rate again on (Basketball / Spain / ACB League).
According to the terms and conditions of casino 1.26:
1.26 Dozenspins reserves the right to invalidate the concluded betting agreement (including the one concluded before or after the start of the event), refuse to fulfill the obligations under such an agreement (including refusing to pay any winnings) or refund any bet made, in the event of if a:
• The game account is used to play in arbitration situations;
Dozenspins administration has the right to declare such bets invalid and block the client's account.
After the administration of Dozenspins canceled the winnings for the player due to violation of the project rules, it returned the amount of his deposit (1000 EUR) to the player's balance and sent the player a letter indicating that the player must play fair according to the rules and conditions of the project.
The player refused to continue playing and play fair.
Since the player systematically made two-day arbitrage bets on identical events, the casino administration decided to void the player's winnings, as well as return the last deposit of EUR 1,000 to him, in accordance with the refund policy.
The player's deposit was returned to the Skrill wallet on 11/13/2020, and the game account was closed due to violation of the terms and conditions of the project.
Since the player refused to play fair in accordance with the terms and conditions of the project, he is prohibited from playing on this casino site, as well as on the sites specified in the license.
I would also like to draw your attention to the fact that the player made the largest bets on arbitrage bets.
At the moment, the licensing department is already working on this issue and is conducting a detailed check.
The final decision on the player's situation will be made by the licensing department. "
Here's my answer, which the support person once again ignored:
"" The security service of the Dozenspins project carried out a detailed check using the login RAMANAH89.
On October 24, 2020, the bookmaker contacted us with information that the player RAMANAH89 makes arbitrage bets on the next event (Basketball / Spain / ACB League). "
In that case, why didn't you immediately block my account and return the deposits? You yourself write that on 10/24/2020 they contacted you and said that I placed an arbitration bet on basketball. Why did you let me play beyond the 24th of the 25th, to play in the casino? You could easily block my account on the 24th, demand documents and return deposits, but you did not. Let's take a close look at the screenshot to understand the strange logic of Dozenspins.
The screenshot shows that on the 24th I made a bet on Spanish basketball and, as you say, the bookmaker's floor informed you about it. However, the screenshot shows that after betting on Spain on the 24th, I lost the next 5 bets in a row and it turns out that you did not block me just because I lost.
Then you write
"On 10/25/2020, the situation repeated with the arbitrage bet again on (Basketball / Spain / ACB League)."
Then I won big in slots and I made the next bet on Spanish basketball in the evening and then I won five bets in a row in sports. And then you already decided not to pay me. First, having come up with a version about collusion, but due to its insolvency, this version was replaced by arbitration situations.
Then you talked about the fact that in slots I won from winning money in arbitrage situations, so you canceled all winnings. However, I proved with proofs that I first won in slots and only then made a bet. Rhetorical question, why did you decide to take the money from me after I won, and not when you became aware of it?
Further:
You write:
"• The game account is used to play in arbitration situations;
Dozenspins administration has the right to declare such bets invalid and block the client's account. "
You yourself write SUCH BETS, but you took all the winnings from all bets in sports and from all bets in the casino from me. Why didn't you cancel my bets on the 24th? obviously because on the 24th I was in the red with you. You waited until I paid a plus and took away all the winnings from the casino and sports, and also took part of the deposit. Great business model.
I understand that it is not entirely correct to reason in the "if only, if only" style, but something tells me that if I had lost several thousand with you, then there would be no question of any arbitrage rates. Offers with bonuses and free spins would be poured into the mail, and a daily telephone conversation with a personal manager would become an obligatory ritual.
"After the administration of Dozenspins canceled the winnings for the player due to violation of the project rules, it returned the amount of his deposit (1000 EUR) to the player's balance and sent the player a letter indicating that the player must play fair according to the rules and conditions of the project. "
I have caught you lying many times, even in this post of yours and you are talking about honesty?
"The player refused to play further and play fair."
I've played before and played fair and won fair. I generally refused to play with you after you brazenly took 3100 euros from me.
"Since the player was systematically making two-day arbitrage bets on identical events, the casino administration decided to void the player's winnings, as well as to return the last deposit of 1000 EUR to him, according to the refund policy."
I have not made arbitrage bets. But you yourself accuse me of 2 arbitrage rates out of 13. What kind of systematicity can we talk about here? These are two bets on two different teams, on two different quarters made with a difference of one day, they have in common only that these teams are from Spain. You are again trying to present unproven and untrue information from the angle you need.
"I would also like to draw your attention to the fact that the player made the largest bets on arbitrage bets."
I've lost count of the times you lie. Let's take a look at the screenshot again.
Two bets on Spanish basketball (bets that you accuse of arbitration) on the 24th I bet 300 euros, and on the 25th I bet 500 euros.
Also, on the 25th, I made 3 bets on Italian basketball Serie A for 500 euros each, and on the 24th and 25th I also made other bets that you do not accuse of arbitration. Apart from these two bets on Spanish basketball, I made bets on other championships for 2,620 euros, and on the Spanish basketball bets that you accuse of arbitration, 800 euros. What are the biggest arbitrage bets you are talking about? You are lying again. "
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