Dunder Casino Support and Complaints Thread

Dunder Casino :

Dunder was founded/launched in March 2016 by two Swedish guys who was tired of slow payouts and poor understanding of what you as an player actually need and want.

Therefore, they created a brand with the keyterm ''Simplicity''.
With a Brand that is very neutral- it attracts all levels of players- and gender.

Dunder offer over 2.000 games and are working with the best gaming providers there is atm.

Dunder Representative > Affiliate Manager > Disa
I recently joined the Dunder family and I'm glad to finally found a Casino that purely stands for what I looked for, and many others with me. I always enjoyed feedback and have a mentality of always putting the person in need- as my first priority.

Don't hesitate to reach out and I will hope to be an asset and guide in all situations and matters regarding Dunder casino.

Welcome to LCB Disa! Thank you for being available to assist our members! 

Welcome to LCB forum Disa. I am glad that there is a Dunder Representative, I am a faithful of dunder and I like your site

Thank you for joining our forum DunderDisa! Hope you'll enjoy with us here. 

Welcome on board Disa! We are happy you have joined to LCB forum. 

Thank you very much for the warm welcome. I'm delighted to hear that you like our Casino.
Kindly,

Disa

Welcome 

Welcome to the best casino forum! Thanks for being available to assist our members:)

Hi Disa, is there any likelihood that Dunder Casino might accept players from South Africa in the foreseeable future?

Hi Leon21,

Let me answer this for you, and this applies to most casinos as I have seen you ask this question before. Gambling at online casinos is illegal in South Africa, casinos are not allowed to market themselves to South African players or take deposits. Any casino with a reputable license such as UK or Malta will not accept players from countries that see online casino gambling as illegal.

Hi ! And thanks for the question.
As Mel said, It is not legal - and atm, it's not likely, no. But we never know what the future holds.

kindly,

Disa

Two weeks ago at one 18,000 on Dunder Casino and they've yet to acknowledge my winnings or my withdrawal request everyday I emailed them they give me some other reason about verification issues this than that I just really want my money and then they locked me out of my account so I can't even spend or deposit any ideas what to do to get paid my winnings?

Hello Milojord23,

please private message me your casino username and we will ask the Casino Rep to look into your account.

# "A casino that only stands for what I was looking for" ???

I understood "quick and fast payouts" ...

But why does the payout require a second (my personal) bankacc. the rules break ???                                                              As long as I deposit through multiple accounts, this is fine and my money will be accepted to play (aslong I loose) Until I want to make a withdrawal on my own bankacc. Security check to lock my casinoacc. MyBabe@ok.de, which only seems to want to make the payout request.

What, after a not anyway easy bonus terms implementation of the bonus despite, the implementation conditions fortunately fully met now to a reason-less and insignificant detail of two bank accounts as ridiculous ...

I wish that you can preserve your face of Casibno DUNDER.COM by agreeing to the two-sided discrepancies, ...

1. Reactivation casino account (Mybabe@ok.de)

2. Casino account verification of the ID

3. Finally initiate my withdrawal request

Hope for a capable customer-oriented support ...

Hi Killerspiel3,

We've asked the Casino Rep to look into your account and provide an update. Keep an eye on this thread for the updates. 

Hello!

Is there active Dunder representative in this thread or at LCB at all?

Hi kilabee,

Can we help you reaching out to Casino Representative?

If you need assistance, provide us with your Casino username via private message, and let us know about your issue.

Hello.

I have a problem with Dunder.

My withdrawal request was manually processed into Bank account on September 6, 2022. But I didn't receive money.  Before that I was unable to request withdrawal into skrill however I had so many deposits in past. For a week casino's live support told me different reasons of this issue - old deposits, my skrill account is restricted for receiving payments asking for screenshots of this error every time).

Since September 13 I regularly contact live support to know the reason of lost money and ways to resolve it.

Casino always tell me that they are waiting for reply from "my" payment service provider.

Yesterday I asked support to provide me requisites of payment service provider and transaction ID in order to contact it by myself and was informed this "The PSP is Envoy and the reference code is: manual payment dunder 06.09.22". I do not know what to to with this "extended" information.

I do not understand how long will it last. Seems to be for ages.

Hi kilabee,

Can you send us please your Casino username via private message, to be able to help you.

Hi kilabee,

Thanks for sharing with us your credentials. We will ping Casino Representative in order to resolve your issue as soon as possible. Keep you posted.

Hi kilabee,

We are still waiting for the response from the Casino. Once we get some updated we will back to you. Keep you posted.

Hi kilabee,

Still without the update regarding your issue, but we are sure that Casino Representative will get back to us with the information about your case. Keep you posted.

Hello!

Thank you very much for your attention to my issue, Berks. However I may predict their answer "we, Dunder, are investigating this case and still waiting for reply from PSP". Will be very happy if I mistake.

Hello kilabee,

We've been told that your issue is under review, so very soon we will get back to you with the update from the Casino. Please keep posted.

Thank you, Berks. Great, I believe they respect LCB and really started investigation after you had asked them about my issue, but not earlier despite telling me about investigations and reviewings)

Hello kilabee,

We are still without the update, but we've been told that proper department is working on your case. Hope that we will get some information as soon as possible. Please keep posted.

Hi  kilabee,

We have reached out to them and been told that they will take matters into their own hands. Still without any update. Once we get any information we will let you know. Please keep posted.

Hello. Thank you, Berks!

I always thought Dunder is respectable casino that appreciate any user and try to resolve problems in fastest way. But now I can't say this unfortunately.

Hello.

Just got withdrawal manually via Skrill after they returned unsuccessful bank transfer. Thank you very, LCB!

Hi kilabee,

We are so happy to hear that! Congrats and enjoy your further entertainment! 

Hi there Kilabee!

We're so sorry we didn't manage to get back to you here, we're new to the site but we're elated to hear this was resolved and you've received your winnings!

Any time you need us we will be happy to help out whether it be here or directly on our website support chat and email help@dunder.com

Have a wonderful week ahead 

Regards,
Dunder

Hello, DunderPaul!

Thank you for your attention. But this place, LCB, speeded up resolving my issue and live support at the casino's site didn't help for the period of one and half months unfortunately. 

Please make some changes in support's attitude tp clients troubles.

Hello kilabee,

We are really happy to hear a good news. We will mark this case as RESOLVED.