Emu Partners Support and Complaints Thread

Hello everyone,

We are the team behind EmuPartner, the program was launched in response to EmuCasino in 2012 and has grown to become an immensely popular online casino site.

We prioritize building great relationship with affiliates, let's discuss how to turns your traffic into commission.

For any queries, email us at support@emupartners.com

Thank you!

Updated 11th March 2022 - Eddy Vegas Casino added to LCB lists.

Welcome to LCB forum EmuPartner! Thank you for being available to assist our members! 

Thank you for the warm welcome 

Hi EmuPartner, 

Welcome to LCB forum! Glad to have you here to assist our members! 

Welcome 

Welcome to the best casino forum there is! Thanks for being here to assist our kicka$$ members:)

Support is horrible at casino

Hello Xtina13,

We're sorry to hear that you had such experience with EmuCasino support. Could you please let us know what happened?

And if you want us to contact the Casino Representative,  please send me your casino username in PM inbox.

Hello Emu Casino overlords,

I claimed 2 sets of free spins from the "Super Seven Spin-Days" promotion for 10 free spins no deposit each for 7 days I believe. I claimed both 2 sets of 10 free spins, one of which was completed and ended up with $110 total, thereafter the balance was deducted to $10 cash and the 2nd set of free spins commenced. 

What I'd like to know is why did my $110 upon completion ended up with only $10 in cash rather than $110!?

Isn't the bonus supposed to add onto the existing balance instead of deduct them to $10 from my balance?

I will send my details via PM along with screenshots. Hope to hear from you soon!

Hello Quickwitted,

Please private message me your casino username and we're going to ask the Casino Representative to check what happened.

Thank you for providing us with your account username Quickwitted. We've sent an email to the Casino Representative and asked him to look into this issue you had at the casino. Keep you posted.

Hi Quickwitted 

Thank you for the message.

Kindly be informed that we have bought this issue to the game provider for investigation. One of our customer support agent will update you shortly.

Regards

EmuPartner Team

Hi Emu,

I received the following from the same live chat operator who I've chatted earlier, Tanya. This is her reply:

Hi,

This is Tania from the Casino Customer Support Team.

Please be informed that we have checked and can see that the No Deposit Free Spins have been successfully turned to real cash therefore the system deducted $100.00 off the bonus balance and converted it into $10.00 real cash as the max cash out imposed on this No deposit Free Spins bonus is $10.00. Only the maximum cash out amount will be transferred to the withdrawable balance, any balance exceeding this amount will be automatically deducted by the system. This has been resolved.

If there is anything else that we can assist with, please don’t hesitate to contact us. Have a nice day.

Best regards,

Tania
Casino Customer Support Team

How is $10 the maximum cashout for no deposit free spins when this screenshot I have clearly has shown $100 as the maximum cashout for that promotion. Enclosed below is the screenshot regarding my claim:

Hi Quickwitted,

Thanks for sharing the screenshot with T&C's of that bonus. We've notified the Casino Representative.

I received the following and the case has now been resolved, I appreciate it:

This is Tania from the Casino Customer Support Team.

Please be informed that we have added a $90.00 back to your account as the bonus max cap is $10.00 but there's a technical glitch on the frontend. Thanks for raising the issue and we have rectified it.

If there is anything else that we can assist with, please don’t hesitate to contact us. Have a nice day.

Best regards,

Tania
Casino Customer Support Team

Until next time on the next episode of Emu Casino - The Path of the Bonus

Hi Quickwitted,

Thank you for the message.

As checked, your account has been credited with $90. One our our customer support agent also contacted you for the same matters.

Once again, we apologise for any inconvenience caused.

Regards,

Emu Partners Team

Dear EmuPartner

I hope your doing well! I just have a request regarding the maximum cashout for no deposit bonuses. First of all I do like Emucasino which is why I come back often but what discourages me the most is to play the 10 no deposit spins via the wagering only to receive $10 as the maximum cashout. It's so much effort! Would it be possible to increase the limit of these bonuses to at least $100 or higher?

Also, on another matter I do experience a glitch that whenever I sometimes play on slots there is an error that says I don't have enough funds with the balance at $0 and when I proceed to spin again the balance comes back. Thanks in advance!

Hello Quickwitted,

The Casino Representative has been notified. Please keep an eye on this thread for updates.

Hi Quickwitted,

Thank you for the message.

We've shared your feedback to our casino team. Please be informed that the max cashout is set as $50 for no deposit free spin promotion.

Regarding the glitch, would you please share more details e.g the name of the slot game so we can drill down with the relevant game provider?

Regards,

Emu-Partners Team

Are there any reps here?

This casino has not paid me my winnings in almost a week and there is no reason for this at all. I try to go to chat and they just instantly close the chat and will not respond to me or talk to me or anything. And once I go to chat and after they close it..they close down chat for awhile and no one can use it hoping they get rid of me

Hello WilliamDafoe,

Could you please send me your casino username to PM inbox and we're going to notify the Casino Representative.

I'm having an issue with Emu casino at the moment.  It has been a week and a half and I have been unable to upload proof of payment to verify my account.  The tab to "upload proof of payment" is strangely missing.  I have contacted live chat and talked via e-mail and I have gotten absolutely nowhere.  

I have been told I cannot upload the last piece needed to verify my account via live chat or e-mail so I am basically not being allowed to verify my account so that I can process a withdrawal.

Live chat is always very kind but I'm hoping that the Emu representative can assist me with this matter.  Any recent e-mails I have sent have not been answered.

Thank you

Hello helafast,

Could you please send me your casino username to private message inbox and we'll notify the Casino Representative.

Hello helafast,

Thank you for providing us with your casino username. The Casino Representative has been notified. Keep you posted.

Hello helafast,

We've received a reply from the Casino Representative. Here's the reply:

"I've contacted the Payments team. The player’s withdrawal has been approved and the payments team has also sent the player an email to inform him of the withdrawal status."

Thanks so much!

You're welcome, helafast.

Dear LCB Support Team,

Hello JoJoCali0510,

Thanks for reaching out to us and sharing your credentials. We will notify Casino Rep regarding your withdrawal and once we get a response we will get back to you.

Keep you posted.

Thank you.

Thanks for your help Berks!

I'm happy to report the issue has been resolved.   I received my BTC withdrawal of winnings this morning.   

Apparently there is lag in there system response times, definitely not as advertised.  Hence the reason for concern.   

Although they didn't respond to my email, it was received and read for they set up my BTC wallet address which was included in the email.

Live chat ticket from the Eddy Bot for the withdrawal assistance request was responded to within almost 2 days.   Again, not as advertised but I'm content with the response and outcome. 

Hi  JoJoCali0510,

We are so happy to hear that you have been paid! Congrats!

Enjoy your winnings! 

We will mark this case as Resolved.