Europa777 Support and Complaints Thread

This thread is here to help players share their experience with Europa777 and get clear support whenever something doesn’t go as expected. If you’re dealing with issues related to deposits, withdrawals, bonuses, verification, technical errors, or account access, you can post them here. Keeping everything in one place helps players find answers easily and solve problems faster.

Here you’ll get all info and support related to Europa777:

• A large collection of top casino games
• Quick deposits and smooth withdrawals
• Multiple secure payment options
• 24/7 customer assistance
• Frequent bonuses, offers, and special events

Feel free to share your concerns, ask for guidance, or update us about any issue you’re facing. Other players can also share what worked for them so everyone can benefit from clearer solutions.

Welcome!

Welcome to LCB 

Welcome to the LCB forum! So happy to have you here to assist our members!

Welcome on board! 

Welcome to the LCB forum! 

Welcome, glad to have you here 

Welcome to our forum 

Welcome to the LCB forum! Happy to have you here! 

Welcome!!!  Great to have you here! 

Hello,

i have reported an issue about 2 bonus features lost because your game crashed and it has been 2 days i do not have a reply. So i am posting here...

Dear Mr. Mileena,

We have contacted the casino rep regarding this. Please follow this thread for further updates.

Thank you.

Dear Mr. Mileena,

We’ve sent a reminder to the casino representative as we haven’t heard back from them yet. Has there been any progress on your end in the meantime?

Thank you for your patience.

Hello Jovana,

No i didn't receive a reply either even though i have sent mails several times and sent them screenshots. I only got one reply 6 days ago that they are looking into the issue and will come back later but they never did, despite my following emails.

I have lost so many free spin features on their casino because their games crush that i even stopped counting them.

Hello again,

They credited my account with a 70 euros bonus, so everything is fine 🙂. 

Hello again,

The 70 euros disappeared from my account when i connected to play.

Dear Mr. Mileena,

Could you please let us know if you have contacted the casino’s support regarding this issue, and if so, what explanation you were given?

Thank you.

Hello dear,

Firstly they gave 70 euros bonus which disappeared, later they decided to close my account with this email:

Hello,

We hope you are doing well.

Thank you for your patience while we reviewed the technical issues you reported, including game disconnections, loss of connection, and slot results not appearing properly. After a complete verification of our system and our game providers, we did not identify any internal issue on our side that could explain these repeated disruptions.

Because the connection problems continue and could affect the accuracy of future game results, we have made the decision to close your account for security and integrity reasons. This step is strictly precautionary to ensure that no gameplay errors or incomplete results occur on your account.

We truly appreciate your understanding, and we want to emphasize that this decision is not a reflection of anything you did. It is simply a measure to protect both your experience and the platform’s operational integrity.

If you have any questions or need clarification, please feel free to contact our support team.

I think it's too easy to do that because i sent proofs of the games crashing. Many players have reported game bugging so I'm not the only one.

They cannot close my account like that when i deposited money when those bug happened.

What is the point of opening a thread here and pretending to solve issues, technical errors etc if you choose the easiest solution to close account without valid explanation or at least a compensation. It's too easy to write there are no issues on their side, i sent screenshots proofs so obviously there are a lot of issues they don't fix. Games, wager requirement which is false for a year. You win 2 euros you must wager 5k and you have to contact them every time to fix wager and sometimes, they don't even do it. I am not ok with that decision... i have lost so many bonus free spin features because their games crashed. And every single time, we go back in the game, the free spin feature is gone.

Dear Mr. Mileena,

We will check this with the casino rep and will let you know. Are there any updates on your side? Did they perhaps mention that this decision is temporary?

Thank you.

Hello Jovana,

No, i had no reply since then. They closed all my 3 accounts on their 3 casinos, simply because they cannot solve an issue. Although such decisions cannot be done like that without a compensation, since i lost free spins features and winnings from them several times.

Dear Mr. Mileena,

We have received an update from the casino representative regarding your case, and it is the same decision that you were informed about. 

The casino stated that, after checking with their system and game providers, no technical issues were found on their side, and the decision to close the account was made as a safety measure by their management.

Unfortunately, we were also informed that this decision is final and that there is no possibility for the account to be reopened in the future. As such, there is nothing further we can do to assist with this matter, and we will have to close the case.

We’re sorry we couldn’t bring a more favorable outcome and thank you for your understanding.

Hello,

There is obviously a technical issue on their side since i lost the free spin features and i sent them screenshots of it. Also, why after losing the free spin features, when i went back on the game, the free spin feature is gone? 

They cannot just close my accounts and keeping my lost free spin features and winnings from them.

I can send you screenshots showing those bugs and free spins lost.

I have submitted a complaint form on other website since they do not want to admit their fault. If my connection was the problem, the free spins will continue as soon as i go back in the game. But here every single time i went back on the game, the free spins were gone. I have taken several pics showing those bugs.

Has anybody else noticed that it's almost impossible to get a hold of anybody on support? 

Hello JAMIE EVANS368b,

If you’re experiencing a specific issue, please feel free to share more details about your case. Also, you can send us your casino username via private message, and we can reach out to the casino representative to try to assist you further.