Everum Casino Support and Complaints Thread

Hello Everyone!

My name is Max and I will represent Everum Casino. We are happy to be a part of the LCB forum community and I will do my best to assist you with any questions.

We offer 1400+ games from NetEnt, Microgaming, NYX, PlanGO, Betsoft, Genii, Tain. More providers will be added in nearest future. Fast account verification and withdrawals are guaranteed. Please check our promotions and welcome bonus. 

Hi Max,

Welcome to our forum. We're happy to have you here with us. 

welcome to the forum 

Welcome to our community Max

Welcome to the forum Max! Thanks for being available to assist our fantastic LCB members:)

Hi Max, it's nice to have you here!Thank you for joining and welcome!!

Hi Max, finally you are hear. Very glad about that. 

You are in my TOP5 casinos for sure )

Hi, Max. I'm glad you're in this beautiful forum of players. I'm from Russia, registered in the casino, which you represent. While not playing at your casino, but I will try soon. Tell me please, what documents are needed for verification when you play for real money? I want to make a deposit through the payment system of the kiwi.

Hello Spartack

If you will use QIWI, for account verification we will need to upload proof of identity: passport, ID or driving license;  a document confirming the place of residence: an utility bill, or or bank statement with the address (or RU passport page with your address).

Hi hello Max,

I just wanna give an advise for freeroll tournaments should not come from netent games only, so restricted members to play these providers can also have a chance to find their luck in these tournament. I hope you don't mind. Cheers.

Regards,

k3ndi3

Hey guys,

We tried to run tournaments on PlaynGO and it was not good, games are freezing We do not use Microgaming because it is not possible to run free spins for their slots. We do run some Gold coin tournaments on NYX

And I really hope to lunch Yggdrasil soon and make tournaments on their slots

 26.06.18 I applied to the Everum casino chat and found out whether I had any deposit bonus or not, the operator told me that the bonus code for WELCOME, which is a bonus for the first deposit, was put to me 100 percent, which I answered, how can this be the first deposit was made 2 more years ago ??? I was given the answer that, due to the change of Id of my account, it will be possible that it is worth making a deposit with the code welcome and try. Also, the operator will ask for more information from the administration on this issue. A few hours later, a deposit of 20 euro was made, a WELCOME code was entered after the account was 40 euros, which meant the bonus code is relevant. I started the game at the minimum bet, I did not go below my deposit and did not affect the bonus. When the account was 160 euros, I looked at the checkout counter that the bonus was also repulsed by the code. Put on the conclusion of 160 euros. In the morning I found out the payment was rejected, on the account a deposit of 20 euros and a letter with the wording you already used the bonus code earlier on the first deposit.

I do not see my own guilt here, when I agreed with the support, a deposit was made, as the code for the first deposit was passed at the cashier's office, this too is not explained.

This bonus was not affected, moreover, it was played back (810 euros wager at the minimum rates, about 8-9 hours of the game). I ask you to understand this situation and help me to regain the won

Hello 4uzhoi34,

Could you please send me your casino username in PM inbox and we'll contact the casino to find out what happened.

this is not true translation of conversation with support. Agent did not find that players used 100% bonus before, but during further conversation she figured out that he actually did use it and told player about it. Also she told him that will send request about individual bonus for this player and will respond by email. 

Instead od waiting for an answer player used bonus code for 100% bonus once again and receive bonus, even support told him he already use it. Technically it was possible because of change of bonus ID in the system, but this fact does not mean that player can use bonus again. 

Because of bonus terms violation (clearly stated in our Agreement) we remove bonus and winnings associated with it from players account and leave the amount of his deposit.