26.06.18 I applied to the Everum casino chat and found out whether I had any deposit bonus or not, the operator told me that the bonus code for WELCOME, which is a bonus for the first deposit, was put to me 100 percent, which I answered, how can this be the first deposit was made 2 more years ago ??? I was given the answer that, due to the change of Id of my account, it will be possible that it is worth making a deposit with the code welcome and try. Also, the operator will ask for more information from the administration on this issue. A few hours later, a deposit of 20 euro was made, a WELCOME code was entered after the account was 40 euros, which meant the bonus code is relevant. I started the game at the minimum bet, I did not go below my deposit and did not affect the bonus. When the account was 160 euros, I looked at the checkout counter that the bonus was also repulsed by the code. Put on the conclusion of 160 euros. In the morning I found out the payment was rejected, on the account a deposit of 20 euros and a letter with the wording you already used the bonus code earlier on the first deposit.
I do not see my own guilt here, when I agreed with the support, a deposit was made, as the code for the first deposit was passed at the cashier's office, this too is not explained.
This bonus was not affected, moreover, it was played back (810 euros wager at the minimum rates, about 8-9 hours of the game). I ask you to understand this situation and help me to regain the won