Everygame Casino Support and Complaints Thread

Hi everyone :)

My name is Ruth and I'm here to help with any questions you may have.

I'm representing Casino Everygame and Everygame Classic Casino and I'm committed to making sure your experience is as smooth and enjoyable as possible. So please don't hesitate to reach out with any inquiries you might have - I'm here to help!

Welcome to the BEST Forum ever Ruth! Great to have you here 

Welcome to our forum Ruth! Thanks for being available to assist our members!

Welcome Ruth

Welcome to the LCB forum, Ruth! 

Hi Ruth, Welcome to our forum

Hi Ruth, 

Happy to have you here representing Everygame Red and Classic Casino! 

Would you tell me when the tournament will be back. They been down a long time for scheduled maintenance over a day.

Hello DavidGClarke,

Could you please send us your Casino Username via private message and we will reach out to them to inquire about this issue?

Hello DavidGClarke,

We are still waiting for your credentials. Please send us  via private message to be able to help you.

Hello DavidGClarke,

Since you haven't provided us with the username we'll consider your complaint closed. 

Everygame casino stole $83816.72 from me on the pretense of a term that any previous withdrawal makes someone ineligible for deposit bonuses.  But if I was ineligible for deposit bonuses, they should have actually stopped giving me the bonuses, instead of 3 months of sending me daily promo emails about bonuses and letting me redeem those bonuses and letting me withdraw small wins repeatedly.  My first withdrawal was in January, and they didn't apply the term at all for three months of frequent play, but now that I win something big they finally tell me they were free-rolling me the whole time with that predatory term.

Hello Caitlyn D,

Could you please send us your Casino Username via private message so we can reach out to Casino Rep in order to help you?

Thank you.

Hello Caitlyn D,

Thanks for sharing your account details. We will notify Casino Rep regarding your issue, and once we hear back we will let you know immediately.

Keep you posted.

Thank you.

Hello Caitlyn D,

Casino Rep get back to us and told that they are waiting for an update from finance and security department, and once we get some proper information we will get back to you.

Keep an eye on this thread.

Thank you.

I got an email from Everygame casino today saying they've restored my balance, and I just submitted my withdrawal request for the first installment of $2500  :)

Hello Caitlyn D

We are glad that you got a positive outcome. Hope that you will get your funds as soon as possible.

Let us know when it's finished. 

Hello Caitlyn D

May we know did you receive your funds?

We will be closing this complaint due to inactivity of submitter and mark it as resolved.

Is it only me or are there any other people who cannot withdraw from this site. Used to use ecoPayz but that had been disabled ( temporarily ) for me for months now and all other options will not allow me to withdraw.

Hello DavidGClarke,

Could you please send us your Casino Username via private message so we can get in touch with Casino Rep and inquire about this payout?

Thanks in advance.

I was just interested in know if anyone had this problem.I have lost interest in Everygame casino and I have no money there now.

Hello DavidGClarke,

Thank you for sharing your experience with all the LCB members about this Casino. Unfortunately, we are not able to help you if it is related to losses, but only if you have a problem that we can influence by giving you specific advice or by contacting Casino Rep.

Thank you for understanding.

I received the first 3 installments of $2500 each between 4/14 and 5/24.  Then yesterday 5/30 they came up with another excuse to confiscate $76847 and close my account. It was something vague about security checks on my documents. I collected an evidence archive of all the documents and all the emails that were exchanged between us about documents and I'll DM it to you.

Hello Caitlyn D,

We will reach out to Casino Rep again to check what is the final resolution about this case. Once we hear back we will let you know.

Keep an eye on this thread.

Thank you.

Hello Caitlyn D,

We still haven't received a response on this matter. We will remind them once again in hopes that we can get a clarification.

Keep you posted.

Thank you.

Hello Caitlyn D,

Casino Rep got back to us and said that your account is under investigation. Once the review is over we will let you know what is happening with your case.

Keep an eye on this thread for any update.

Thank you.

It's been 4 weeks. Is there any update?

Hello Caitlyn D,

Sorry for the delay. Casino Rep got back to us and said that they are investigating some fraud activities regarding your account. We will send them a reminder email in hopes that we will get a clarification as soon as possible.

Keep an eye on this thread for any updates.

Thank you for your understanding.

Hello Caitlyn D,

Casino Rep got back to us and said that unfortunately due to sensitive nature of the matter they are unable to share any evidence or additional details at this time. They are also unable to provide us with any further assistance regarding this case, and that they consider this case closed from their end. 

With that being said, our hands are tied, so we are forced to close this complaint unfortunately.

Thank you for your understanding.

Well I know for a fact that I did nothing wrong so I guess only remanining option here is to shout from all the rooftops that this is a scammy casino.  But maybe taking $76k is worth a few bad reviews for them.  Are there any other dispute processes that might work?

Hello Caitlyn D

We are very sorry that you are facing such a problem. Unfortunately, the casino has the right not to share sensitive information with the player and us, so we shared everything we found out with you. You can try one more time through Live Support to try to export the problem, maybe you can get additional information.

Thank you for your understanding. Hope you will get this issue resolved.