Everygame Casino Support and Complaints Thread

Hi everyone :)

My name is Ruth and I'm here to help with any questions you may have.

I'm representing Casino Everygame and Everygame Classic Casino and I'm committed to making sure your experience is as smooth and enjoyable as possible. So please don't hesitate to reach out with any inquiries you might have - I'm here to help!

Welcome to the BEST Forum ever Ruth! Great to have you here 

Welcome to our forum Ruth! Thanks for being available to assist our members!

Welcome Ruth

Welcome to the LCB forum, Ruth! 

Hi Ruth, Welcome to our forum

Hi Ruth, 

Happy to have you here representing Everygame Red and Classic Casino! 

Would you tell me when the tournament will be back. They been down a long time for scheduled maintenance over a day.

Hello DavidGClarke,

Could you please send us your Casino Username via private message and we will reach out to them to inquire about this issue?

Hello DavidGClarke,

We are still waiting for your credentials. Please send us  via private message to be able to help you.

Hello DavidGClarke,

Since you haven't provided us with the username we'll consider your complaint closed. 

Everygame casino stole $83816.72 from me on the pretense of a term that any previous withdrawal makes someone ineligible for deposit bonuses.  But if I was ineligible for deposit bonuses, they should have actually stopped giving me the bonuses, instead of 3 months of sending me daily promo emails about bonuses and letting me redeem those bonuses and letting me withdraw small wins repeatedly.  My first withdrawal was in January, and they didn't apply the term at all for three months of frequent play, but now that I win something big they finally tell me they were free-rolling me the whole time with that predatory term.

Hello Caitlyn D,

Could you please send us your Casino Username via private message so we can reach out to Casino Rep in order to help you?

Thank you.

Hello Caitlyn D,

Thanks for sharing your account details. We will notify Casino Rep regarding your issue, and once we hear back we will let you know immediately.

Keep you posted.

Thank you.

Hello Caitlyn D,

Casino Rep get back to us and told that they are waiting for an update from finance and security department, and once we get some proper information we will get back to you.

Keep an eye on this thread.

Thank you.

I got an email from Everygame casino today saying they've restored my balance, and I just submitted my withdrawal request for the first installment of $2500  :)

Hello Caitlyn D

We are glad that you got a positive outcome. Hope that you will get your funds as soon as possible.

Let us know when it's finished. 

Hello Caitlyn D

May we know did you receive your funds?

We will be closing this complaint due to inactivity of submitter and mark it as resolved.

Is it only me or are there any other people who cannot withdraw from this site. Used to use ecoPayz but that had been disabled ( temporarily ) for me for months now and all other options will not allow me to withdraw.

Hello DavidGClarke,

Could you please send us your Casino Username via private message so we can get in touch with Casino Rep and inquire about this payout?

Thanks in advance.

I was just interested in know if anyone had this problem.I have lost interest in Everygame casino and I have no money there now.

Hello DavidGClarke,

Thank you for sharing your experience with all the LCB members about this Casino. Unfortunately, we are not able to help you if it is related to losses, but only if you have a problem that we can influence by giving you specific advice or by contacting Casino Rep.

Thank you for understanding.

I received the first 3 installments of $2500 each between 4/14 and 5/24.  Then yesterday 5/30 they came up with another excuse to confiscate $76847 and close my account. It was something vague about security checks on my documents. I collected an evidence archive of all the documents and all the emails that were exchanged between us about documents and I'll DM it to you.

Hello Caitlyn D,

We will reach out to Casino Rep again to check what is the final resolution about this case. Once we hear back we will let you know.

Keep an eye on this thread.

Thank you.

Hello Caitlyn D,

We still haven't received a response on this matter. We will remind them once again in hopes that we can get a clarification.

Keep you posted.

Thank you.

Hello Caitlyn D,

Casino Rep got back to us and said that your account is under investigation. Once the review is over we will let you know what is happening with your case.

Keep an eye on this thread for any update.

Thank you.

It's been 4 weeks. Is there any update?

Hello Caitlyn D,

Sorry for the delay. Casino Rep got back to us and said that they are investigating some fraud activities regarding your account. We will send them a reminder email in hopes that we will get a clarification as soon as possible.

Keep an eye on this thread for any updates.

Thank you for your understanding.

Hello Caitlyn D,

Casino Rep got back to us and said that unfortunately due to sensitive nature of the matter they are unable to share any evidence or additional details at this time. They are also unable to provide us with any further assistance regarding this case, and that they consider this case closed from their end. 

With that being said, our hands are tied, so we are forced to close this complaint unfortunately.

Thank you for your understanding.

Well I know for a fact that I did nothing wrong so I guess only remanining option here is to shout from all the rooftops that this is a scammy casino.  But maybe taking $76k is worth a few bad reviews for them.  Are there any other dispute processes that might work?

Hello Caitlyn D

We are very sorry that you are facing such a problem. Unfortunately, the casino has the right not to share sensitive information with the player and us, so we shared everything we found out with you. You can try one more time through Live Support to try to export the problem, maybe you can get additional information.

Thank you for your understanding. Hope you will get this issue resolved.

NOT ONCE BUT TWICE 2 DAYS AGO THE GAME PUNKY HALLOWINS HAS CHEATED ME OUT OF MY FREE GAMES, AND YES I HAVE SCREENSHOTS OF THE OF BOTH TIMES ONCE I HAD GOTTEN 3 PUMPKINS, AND ONCE I GOT 4!! ALTHOUGH I'm ALMOST CERTAIN THIS IS GOING TO BE A COMPLETE WASTE IF MY TIME BECAUSE JUST LIKE THE LAST TIME THIS HAPPENED TO ME AT YOUR CASINO, YOU CHOSE TO ACT AS NOT ONCE BUT TWICE 2 DAYS AGO THE GAME PUNKY HALLOWINS HAS CHEATED ME OUT OF MY FREE GAMES, AND YES I HAVE SCREENSHOTS OF THE OF BOTH TIMES ONCE I HAD GOTTEN 3 PUMPKINS, AND ONCE I GOT 4!! ALTHOUGH I'm ALMOST CERTAIN THIS IS GOING TO BE A COMPLETE WASTE IF MY TIME BECAUSE JUST LIKE THE LAST TIME THIS HAPPENED TO ME AT YOUR CASINO, YOU CHOSE TO ACT AS THOUGH IT NEVER HAPPENED!! SO ONCE AGAIN I FEEL AS THOUGH, YOU ARE PROBABLY NOT EVEN GOING TO ADMIT THAT THIS HAS HAPPENED AND THE CASINO IS DEFINITELY NOT GOING TO GIVE ME WHAT I SHOULD HAVE WON BECAUSE THERES NOT EVEN REALLY ANY WAY TO KNOW WHAT I SHOULD HAVE WON AND EVEN IF I'M GIVEN ME THE FREE GAMES I WILL NOT WIN WHAT I SHOULD HAVE!! BECAUSE ONCE IT ENTERS THE FREE GAME MODE THE PAYOUTS ARE MUCH HIGHER THAN THAN THEY ARE FOR JUST ORDINARY REGULAR GAMES THEREFORE I WILL NEVER HOW MUCH I COULD HAVE AND SHOULD HAVE WON SIMPLY BECAUSE I WAS ONCE AGAIN CHEATED!!! IM EXTREMELY DISAPPOINTED TO SAY THE LEAST BECAUSE I HONESTLY FEEL AS THOUGH I WOULD HAVE WON A VERY LARGE WIN, INSTEAD I HAVE NOW JUST OVER ABOUT $800 THIS MORNING ALONE!! IF THIS IS NOT MADE RIGHT, I WILL JUST CASH OUT MY WALLET, AND I WILL NEVER PLAY HERE AGAIN!! I HAVE SPENT THOUSANDS AND THOUSANDS OF DOLLARS HERE AND I HONESTLY EXPECTED THE CASINO TO AT LEAST BE SOMEWHAT HONEST AND FAIR!! I WAS ASKED TO ALLOW 48 HOURS FOR A RESPONSE AND QUARTER NEED THAT ID HEAR BACK FROM THE CASINO WITHIN THAT TIMEFRAME, JUST LIKE THE FIRST TIME WHEN THIS HAPPENED TO ME BACK IN APRIL AND YET ON E AGAIN NO TESPONSE BACK, IT TOOK ALMOST A MONTH THEN, QND THEY CAME BACK AND PRETENDED LIKE IT NEVER HAPPENED!! ONLY THIS TIME THEY HAVE ALSO DELETED OR HIDDEN MY GAME PLAY HISTORY FROM ME AS WELL. I KNOW THIS WAS ONLY DONE IN HOPES THAT I DIDN'T GET SCREENSHOTS PRIOR TO REPORTING WHAT HAPPENED!! I WILL ATTACH SCREENSHOTS OF MY WINNING GAMES SPINS, AND MAYBE THIS TIME YOU CAN HELP ME RECEIVE A DIFFERENT OUTCOME!! THOUGH IT NEVER HAPPENED!! SO ONCE AGAIN I FEEL AS THOUGH, YOU ARE PROBABLY NOT EVEN GOING TO ADMIT THAT THIS HAS HAPPENED AND THE CASINO IS DEFINITELY NOT GOING TO GIVE ME WHAT I SHOULD HAVE WON BECAUSE THERES NOT EVEN REALLY ANY WAY TO KNOW WHAT I SHOULD HAVE WON AND EVEN IF I'M GIVEN ME THE FREE GAMES I WILL NOT WIN WHAT I SHOULD HAVE!! BECAUSE ONCE IT ENTERS THE FREE GAME MODE THE PAYOUTS ARE MUCH HIGHER THAN THAN THEY ARE FOR JUST ORDINARY REGULAR GAMES THEREFORE I WILL NEVER HOW MUCH I COULD HAVE AND SHOULD HAVE WON SIMPLY BECAUSE I WAS ONCE AGAIN CHEATED!!! IM EXTREMELY DISAPPOINTED TO SAY THE LEAST BECAUSE I HONESTLY FEEL AS THOUGH I WOULD HAVE WON A VERY LARGE WIN, INSTEAD I HAVE NOW JUST OVER ABOUT $800 THIS MORNING ALONE!! IF THIS IS NOT MADE RIGHT, I WILL JUST CASH OUT MY WALLET, AND I WILL NEVER PLAY HERE AGAIN!! I HAVE SPENT THOUSANDS AND THOUSANDS OF DOLLARS HERE AND I HONESTLY EXPECTED THE CASINO TO AT LEAST BE SOMEWHAT HONEST AND FAIR!! I WAS ASKED TO ALLOW 48 HOURS FOR A RESPONSE AND QUARTER NEED THAT ID HEAR BACK FROM THE CASINO WITHIN THAT TIMEFRAME, JUST LIKE THE FIRST TIME WHEN THIS HAPPENED TO ME BACK IN APRIL AND YET ON E AGAIN NO TESPONSE BACK, IT TOOK ALMOST A MONTH THEN, QND THEY CAME BACK AND PRETENDED LIKE IT NEVER HAPPENED!! ONLY THIS TIME THEY HAVE ALSO DELETED OR HIDDEN MY GAME PLAY HISTORY FROM ME AS WELL. I KNOW THIS WAS ONLY DONE IN HOPES THAT I DIDN'T GET SCREENSHOTS PRIOR TO REPORTING WHAT HAPPENED!! I TRIED TO ATTACH MY SCREENSHOTS OF MY WINNING GAMES SPINS, BUT WAS UNABLE TO DO SO, DUE TO EXCEEDING THE SIZING REQUIREMENTS BUT I DO HAVE THEM READILY AVAILABLE AND CAN SEND THEM VIA EMAIL OR HOWEVER YOU'D PREFER I SEND THEM!! I DO HOPE, MAYBE THIS TIME YOU CAN HELP ME RECEIVE A DIFFERENT OUTCOME THAN I DID BACK IN LATE MARCH/EARLY APRIL!! Also my username is LMJ11281979 

NOT ONCE BUT TWICE, WITHIN MINUTES OF EACH OTHER, 2 DAYS AGO, WHILE I WAS PLAYING A NEW GAME CALLED PUNKY HALLOWINS I WAS CHEATED OUT OF THE FREE GAMES I HAD LEGITIMATELY WON, SPENDING OVER ABOUT $800 (GIVE OR TAKE) JUST SO I COULD GET TO THAT POINT!! I RECEIVED 4 PUMPKINS, THE FIRST TIME, IN WHICH I WAS CHEATED OUT OF THE 10 FREE GAMES I HAD JUST WON!! THE SECOND TIME THIS HAPPENED, WAS JUST A FEW MINUTES LATER, AND THAT TIME I HAD GOTTEN 3 PUMPKINS, IN WHICH I WAS CHEATED OUT OF THE 8 FREE GAMES, I SHOULD HAVE WON!! I WILL NEVER REALLY EVEN KNOW HOW MUCH I COULD HAVE AND SHOULD HAVE WON, THIS IS MOSTLY BECAUSE, AS IM CERTAIN, YOU ALREADY KNOW, ONCE ANY GAME IT ENTERS ONE OF IT'S FEATURES OR THE FREE GAME MODE THE WINS/PAYOUTS ARE ALMOST ALWAYS MUCH HIGHER THAN THEY WOULD BE AND ARE, DURING THE GAME'S NORMAL/REGULAR PLAY/SPINS!!! THE CASINO HAS ALSO CHOSEN TO DELETE OR HIDE MY GAME PLAY HISTORY FROM ME, (IT VISIBLE PRIOR TO ME REPORTING WHAT HAPPENED). I BELIEVE THIS IS BEING DONE ONLY BECAUSE THEY ARE HOPING THAT I WASNT SMART ENOUGH TO GET THE SCREENSHOTS OF MY WINS, PRIOR TO REPORTING WHAT HAPPENED!! ALSO, THIS IS DEFINITELY NOT THE FIRST TIME THIS EXACT SAME THING HAS HAPPENED TO ME AT THIS CASINO!!! NO, IN FACT THE VERY FIRST TIME THIS HAPPENED TO ME(I ALSO HAVE A SCREENSHOT TO PROVE) WAS BACK IN LATE MARCH/EARLY APRIL ON A GAME CALLED DIAMOND DOZEN, IN WHICH, I RECEIVED 5 WHITE DIAMONDS, WHICH SHOULD HAVE BEEN A MASSIVE WIN!! HOWEVER THE GAME DID NOT AWARD ME WITH THE WIN, AND THE CASINO CHOSE TO ACT AS THOUGH IT NEVER HAPPENED!! I KEPT PLAYING THERE HOOING IT WAS AN ISOLATED INCIDENT, AND THAT THEY HAD RESOLVED WHATEVER THE ISSUE WAS EVEN THOUGH THEY WERE CHOOSING NOT TO ADMIT WHAT HAPPENED!! IM EXTREMELY DISAPPOINTED, TO SAY THE LEAST!! I HONESTLY FEEL AS THOUGH THIS SHOULD HAVE AND WOULD HAVE BEEN A VERY LARGE WIN FOR ME!! INSTEAD, IM NOW LEFT WITH JUST ABOUT AN $800 LOSS GIVE OR TAKE A LITTLE, AND THAT'S JUST FROM THE MORNING THIS INCIDENT OCCURRED ALONE, ITS DEFINITELY NOT INCLUDING ALL THE MONEY I HAD ALREADY LOST PRIOR TO THIS INCIDENT!! IF THE CASINO CHOOSES TO ONCE AGAIN, ACT AS THOUGH MY WIN NEVER HAPPENED AND THEY DON'T MAKE IT RIGHT THIS TIME, I WILL CASH OUT MY WALLET, AND I WILL NEVER PLAY THERE AGAIN!! I HAVE SPENT THOUSANDS AND THOUSANDS OF DOLLARS THERE AND I HONESTLY EXPECTED THEM, TO AT THE VERY LEAST BE SOMEWHAT HONEST AND FAIR, AS THEY WERE HIGHLY RECOMMENDED AND ONE OF THE FIRST ONLINE CASINOS IN EXISTENCE!! THOSE ARE SOME OF THE SAME REASONS I EVER EVEN BEGAN PLAYING THERE, AND WHY I CHOSE TO RECOMMEND THEM TO SO MANY OF MY FAMILY MEMBERS, FRIENDS, AND NEIGHBORS, (INCLUDING BOTH OF MY PARENTS)!! THEY ASKED THAT I ALLOW THEM 48 HOURS TO INVESTIGATE, AND THEY PROMISED I'D RECEIVE A RESOLUTION WITHIN THAT TIMEFRAME!! HOWEVER, THAT TIMEFRAME HAS COME AND GONE, AND JUST LIKE THE FIRST TIME THIS HAPPENED TO ME, STILL NO RESOLUTION, AND NOT EVEN THE COURTESY OF A SIMPLE RESPONSE BACK!! WHEN THIS HAPPENED TO ME BACK IN LATE MARCH/EARLY APRIL, IT TOOK THEM ALMOST A MONTH, JUST FOR THEM TO SEND ME THE RESPONSE BACK THAT THEY WERE SUPPOSEDLY UNABLE TO PROVE MY WINNING HAD EVER HAPPENED AND AS A RESULT THEY WERE UNABLE TO AWARD ME THE WIN!! IM HOPING YOU CAN HELP ME RECEIVE A DIFFERENT OUTCOME THIS TIME!! I HAVE TRIED TO ATTACH SCREENSHOTS OF MY WINNING GAMES SPINS, BUT WAS UNABLE TO DO SO, DUE TO EXCEEDING THE SIZING REQUIREMENTS BUT I DO HAVE THEM READILY AVAILABLE AND WOULD BE MORE THAN HAPPY TO SEND THEM TO YOU VIA EMAIL OR HOWEVER YOU'D PREFER TO RECEIVE THEM!! ALSO MY USERNAME IS LMJ11281979 

Hello Lmj 11281979,

We've contacted the casino rep regarding this and will let you know as soon as we receive their response.

Thank you.

Dear Lmj 11281979,

We've contacted the casino rep and asked for an update regarding your case. Keep you posted.

Dear Lmj 11281979,

We got a response from the casino rep that the game provider has finished their investigation and that the compensation has been added to you. Could you please confirm this info for us?

Thank you.

Since it's been 48 hours and we haven't heard back from the member, yet we have the response from the casino, we will mark this case as RESOLVED.

 I have always played at Intertops/ Everygame since it started. I always have trusted them and though they have had so many changes since, I do have a recent complaint and cannot seem to get resolved? I noticed the past few weeks that any extra change or for example I sent 28.00 it must have fluctuated a few cents and was only credited 27.00?  I sent 26 and got 25?It NEVER adds any of the extra change that I have sent . I am posting not only for myself but to see if anyone else playing there has noticed? I have probably lost approx. $10 just with the extra pocket change I send above the amount I put in at the cashier. Losing a few cents on fluctuating market with litecoin doesn't bother me . It's expected but when they keep a whole dollar each time maybe a penny fluctuates . I made sure I didn't send any extra change with the last couple deposits and it still took the whole dollar extra ? I am positive it's not just me because my husband sent 26.00 and received 25 .

SHIR3823

Hi Ciara64,

Thanks for sharing your experience. We know it can be frustrating when it feels like a full dollar is “missing” each time.

If you would like, we can reach out to the casino on your behalf. Please send us proof of these deposits via private message, and we’ll help look into it.

Please note that Everygame receives deposits in USD, so if you send money in another currency (or crypto), it’s automatically converted. That’s why the exact amount can sometimes be a bit different. You can even check online to see that the conversion matches the current rate.

Hi Ciara64,

Thank you for raising your concern. 

We will look into this for you and get back to you as soon as possible.

Best regards,
Ruth

 Thank you for the help to everyone that did !

I would like to follow up regarding the issue you experienced with your crypto deposits.

After further review, we identified a technical error on our end between March 3 and March 18, which caused certain deposits to be credited as rounded amounts.

We can confirm that this was not related to any additional crypto fees.

Please rest assured that the issue has now been resolved, and a total of $5.26 has been credited back to your account to account for the affected deposits during this period.

Hi Ciara64,

Thank you for the update. That's great news to hear all got straightened out now.

Indeed, there was a technical error and you helped us a lot by noticing and informing us about it. Thank you for drawing our attention to it.

Also the other player accounts that got affected are being reviewed now and rectified.

Wishing you a great gaming session and best of luck!

Best regards,
Ruth

Hi Ciara64,

Great to hear that your issue is resolved. We will thank the casino rep for assistance.

As always, feel free to reach out to us if you have any issues 

Hi Ruth, welcome to the community! It's great to see such an active representative. I enjoy playing online, and it's reassuring to know that support is available if needed. I'm looking forward to trying Everygame Casino and having a great time!

Hi DanteLee,

Thanks for the nice words :) Glad to be of help if needed. 

Enjoy our site! Hopefully everything will go smoothly so you won't need me ;)

Best,
Ruth

Okay, so this is about 3 bets I had made on their sportsbook… EVERYONE knows that betting +1 on a soccer game means if they team loses by 1, then it is a TIE and I SHOULD have received my bet amounts back… EVERY SINGLE APP/ SITE is done this way, now if they had set their lines at +0.5 THAT WOULD BE A DIFFERENT STORY! I messaged them about this and they REFUSED to even listen to me… this is absolutely ridiculous, you can even look this up on google and they will tell you I am in the right here! I would’ve thought this is fairly OBVIOUS, that +1 MEANS +1!! I am in shock in how Everygame seriously doesn’t understand how to set up their lines apparently. Regardless, that is not my problem as the line was set at +1, EVERYWHERE ON EARTH A +1 DRAWS if the team loses by exactly 1, AGAIN, if it were +0.5 THENNN I would hace accepted a FULL LOSS! Just thought I’d add I have multiple photos of my bets but it’s only letting me attach 1 below.

Disputed amount: 81$

Casino: Everygame Casino

Case #: 4418

Hi Christopher,

We're sorry to hear about your experience and the loss. It seems like there might be some confusion here.

The +0.5 you mention is used in Asian Handicap.

On the game you are referring to, Three-way (European) Handicap was offered. Bettors can choose between the favorite or the underdog winning, or the game resulting in a draw. There are no refunds or pushes in European Handicap.
This means that your bet would have been a win if Cote d'Ivoire won the game or got a draw. They lost, so the bet was also a losing one.
We hope this clarifies it a bit. 

Once again, we are sorry for your frustration. If you have any further questions, please let us know. 

Best regards,
Ruth

Hi Christopher Ghazanian,

Could you please confirm whether you have seen the response from the casino rep regarding your issue?

Please let us know if you have any further questions.

Hi Christopher Ghazanian,

Since more than 48 hours have passed without a response from the member, we will mark case #4418 as resolved, as we have received an explanation and clarification from the casino representative regarding your case.

If anything remains unclear or if you have any further questions, please don't hesitate to let us know.