Fastpay Casino, InstantPay Casino, Casino4u, Cobber Casino Support and Complaints Thread

Hi indiana,

We are still waiting for your account username. PM us so that we can react and help you.

Hi indiana,

We need your account details to be able to help you. Please PM me.

 Hi indiana,

We will consider this case as CLOSED due to submitter's inactivity.

well looks like i having a bad time with casinos.today  i made two deposits on fastpay casino.. i was verified and a depositor.. now they tell me i need to verify all again to cashout... coz a new payment method i use... i deposited confident coz im a user there 3 years ago i deposited and cashout once..the should told me via email or chat that if i deposited again i should verify all again..? why the took my deposits?why they first avoid deposits for a new apymenth method. im really piss off.if there is a rep i wanna talk to him.

Hello indiana,

Can you please send us your Casino username via private message, so we can get in touch with Casino Representative.

yes sure i sent to marija all chat.but i will sent it to you thanks.

Hi indiana,

We received your credentials. We will try to get in touch with Casino Representative in order to resolve this issue. Once when we get the update we will get back to you. Please keep an eye on this thread for any further information.

Thanks i will.

Hi indiana,

We have sent an email on updated email address of the Casino, because the previous one was not valid. We will get back to you when we get a response.

Hi, as I see you have verified Neteller account. After that, you have deposited via card, which also needs to be verified. I do not understand the issue, frankly speaking. All new payment methods should be verified before any withdrawal. And this card was used 22th of October 2022. Please upload photo of both sides of the card with hidden cvc code and that's it. 

Hello indiana,

As we got the clarification from the Rep, we will mark this case as Resolved.

first they of all. i went to my account and had to verified all my account again.. that make me ungry.  second,ok verified the card to withdraw and not to deposit?? its ok that? dont the casino must in this case 1 tell the player to upload a screenshot of the card BEFORE deposit?

Hi  indiana,

We completely understand your concerns, but my advice is that you should provide them with all the docs they asked for, so they will not have more excuses to delay your payout. Hope that it will be resolved very soon.

I have being at fast play for a little while  now with no problems til last week when I made several withdrawals of 200 dollars approved and sent all.good then on Friday morning I made another withdrawal of 200 it was approved but didn't receive the funds which is usually instant. I was told it was approved and to.just wait so the following Tuesday still.nothing so I asked again and was told it was definitely approved and to. Be patient and that I could continue to deposit and play then all.of a sudden the funds were returned so I tried to cashout again. Next thing my account got disabled and more than 24 hrs later I'm still waiting for an explanation. Frustrated and annoyed as I put alot of money I. This casino and they allowed me to.put more in just before they disabled my account. I have followed all.the rules and cant understand why this has happened. Lanajayne75

LJP at Jul 30, 25, 09:12:10 AM Newbie 1 online I have being at fast play for a little while now with no problems til last week when I made several withdrawals of 200 dollars approved and sent all.good then on Friday morning I made another withdrawal of 200 it was approved but didn't receive the funds which is usually instant. I was told it was approved and to.just wait so the following Tuesday still.nothing so I asked again and was told it was definitely approved and to. Be patient and that I could continue to deposit and play then all.of a sudden the funds were returned so I tried to cashout again. Next thing my account got disabled and more than 24 hrs later I'm still waiting for an explanation. Frustrated and annoyed as I put alot of money I. This casino and they allowed me to.put more in just before they disabled my account. I have followed all.the rules and cant understand why this has happened. Lanajayne75

Casino: Fastpay Casino

Case #: 3415

Dear LJP,

We have forwarded your complaint to the casino rep and requested further explanation regarding this matter. Please follow this thread for updates.

Thank you.

Dear LJP,

We’ve sent a reminder to the casino representative as we haven’t heard back from them yet. Has there been any progress on your end in the meantime?

Thank you for your patience.

Hi, as I see, the last cashout was cancelled several times and returned to your balance. It was manually sent on July 30th. Please allow up to 5 working days for your bank to process the transaction. The account was blocked in the whole network, it's not our casino's decision. 

What does that mean blocked on the whole network and what would cause this 

Dear LJP,

We’ve reached out to the casino rep for clarification regarding your account and will update you as soon as we hear back from them.

Thank you.

As I see, your account is vlocked in all Dama NV casinos. We cannot disclose information that leads to such decisions. You can try to contact Dama NV directly with that question. 

Dear LJP,

Could you please let us know whether your payment has been processed?

Thank you.

Since we haven't heard back from the member, yet we have a response from the casino rep, we will mark Case #3415 as RESOLVED.