Fastpay Casino, InstantPay Casino, Casino4u, Cobber Casino Support and Complaints Thread

Fastpay Casino was created in June 2018 by a group of affiliates, who are strongly against the scams and shaving of online casinos: verification and payment delays, traps in terms (like max win 10x bonus, banning after big win, personal withdrawal limits for winning players) - the industry becomes dirtier and unfair to players. Casinos are trying to push the players to lose their winnings back at all costs.

We believe that we knew what players want and decided to open our casino with “fair play” conception and instant payouts to help our players to avoid scams and to offer the best level of service to gamble online.

FASTPAY casino operates under Direx N.V.’s license but is administrated by their own support and management teams. It differs from all that you have ever seen before. Give us a chance to show the level of service, and you will love it.
 

If players have any questions, reviews or issues, I will be more then happy to answer here! 

Updated: 2nd Oct 2020: InstantPay Casino added to LCB

Updated: 25th March 2021: Casino4u added to LCB

Updated: 29th August 2022: Cobber Casino added to LCB

Hi Fastpay Casino Representative,

Welcome to the LCB forum! Glad to have you here to assist our lovely members! 

Welcome to LCB forum Fastpay Casino Representative! Thank you for being available to assist our members! 

Definitely lives up to it's name when it comes to cashouts to e-wallets.

Welcome!

Thanks for your post.

Dear lcb.org admins and fastpaycasino ,

I have had problems with withdrawing money from this casino might be since January (Since Fastpay casino stated on that no need to verify amount lower than 500usd
As far as I can remember, it should be around January, but I still keep the evidence of my payments in this casino, but I can't find detailed information about this casino, probably because it is a new casino. Today I just see casino in  lcb.org so I Have a complaint To ask for help from issues that Casino closes my account In spite of all my confirmation When I want to withdraw money Claiming various information, even until the final claim that my information I am not the owner of the information. Although I can confirm and proved all the information that they wants to send as much detail as I can, When I requested withdraw the money about250usd. I can't remember the obvious amount. (Because the casino closed my account after refusing to withdraw without notice) then I went to check status of my withdrawal in casino account but my account was blocked . then I went though to ask support so, the casino support would like me to confirm the account I was surprised and saw the announcement that stated on fastpay casino with big symbols that no need verify document check if the balance of withdrawal below 500usd. But even though I was willing to confirm because verify an account it not my problem even real my own information,I have an account in many casino there also had not got issued with my information before accepting about some of my info is write in my language but not big issued for them at all for this generation could translator well . But when I sent all of my details The casino closed my account without notice and refused to pay me. By claiming the reason for not being able to confirm Although I can confirm the evidence in me completely Please help me solve this problem. Thank you so much

Regards,

Hello, this is impossible. We never had even a single case with closing any account without serious reason. If you will send me your personal details I will check it for you and (if you will approve) put all details here. Otherwise, I will send it to your PM.

Hi psl88fwin,

Thank you for sending your casino username in a private message.

We will notify the Casino Rep of your case and ask him to reply in this thread. Keep you posted. 

Dear psl88fwin, your account was disabled by Antifraud team with the reason that this card was used in another casino of the network with the different personal details and the documents for the verification. As I see you were using the Skrill and this card for depositing of 40 USD (20 from Skrill and 30 from the card). After winning of 170 USD you tried to withdraw all money on Skrill and were blocked by Antifraud. You were informed about the reason for blocking the same as confiscation of the remaining balance. 

Let's clarify step by step: 

"I have had problems with withdrawing money from this casino might be since January (Since Fastpay casino stated that no need to verify amount lower than 500usd"

- As you were told in live chat. Two payment systems are always verification due to antifraud rules.

"then I went though to ask support so, the casino support would like me to confirm the account I was surprised and saw the announcement that stated on fastpay casino with big symbols that no need verify document check if the balance of withdrawal below 500usd."

- We never stated anything like this in terms and conditions. As like in your situation - player deposit from Card and Skrill and ask for payout via Skrill. We cannot perform this transaction without information to whom these payment methods belong to. 

"But even though I was willing to confirm because verify an account it not my problem even real my own information,I have an account in many casino there also had not got issued with my information before accepting about some of my info is write in my language but not big issued for them at all for this generation could translator well . But when I sent all of my details The casino closed my account without notice and refused to pay me."

- The reason is clarified above. We cannot give additional information regarding this case from the Antifraud team, but they are stating that info they have is 100% correct.

I think a lot of players reading this forum. Just want to clarify our position regarding fraud transactions. We have a very strong antifraud team and this is the reason why we can send money so fast. Here we will never try to catch player or delay blocking, expecting to do it after a big win or smth in this way. In Fastpay everything is fair and fast and we expect the same from our players.

Like basic line as we see it: Do not try to cheat the casino putting fraud transactions, do not open a second account if you excluded yourself forever, do not try to exchange money with the help of the Fastpay casino (due to very fast payments), do not use 3rd part cards or payment systems and you will never have any problems here. You will love us and we shall love you :)

Dear Fastbet,

Thank you to all of your answers, but I want to inform you that this is my own card, as I was provided you with about transaction slips and notified with my own name and card is tie with bank notified.
but which I had previously used for my mother to buy things or use on various websites, but I didn't keep up. Thinking about other people, distant people, because my mother has the same surname as me and is a shared card in the family. Which I am the administrator and control of all expenses Get involved with any other person Which may have previous events to date That just the mother who has the same surname I have brought my card that I give you the right to use my credit card in the name of my own mother, just that it's not strange that we use a card For legitimate families With the same last name in my family but that just my thinking and in fact the card is belong to mine and registered with my real name real person with verified cards completed . that all I provided to casino with document already.

thank you again for the answers :)

kind regards,

Dear psl88fwin,

first of all, we are not Fastbet.

As wrote higher, you have used this card with another document package for the verification in the same casino network. When Antifraud found out that the same card is used by different persons with different documents for the verification, they have closed your account, same as all other accounts in the Network for the fraud activity or/and abusing of the bonuses. Your account is closed due to the breaking of terms and conditions p 10.1. and wouldn't be reopened.

Unfortunately, I cannot add more specific information publically from the antifraud team. If LCB team decide that information which I sent up to date is not enough - we can ask for a more detailed report of all activity of all connected accounts in other casinos. 

Aha Fastpay casino.  Not really my favorited casino because After making a lot of deposids without receive any Bonus the Support do not offers little gifts to the players. No But they just want everyone to be quiet and always pay well.. And pay well.. And pay well and Main thing donate any Bonuses.. Sad but true..

So i decided to delete my players account here and i hope that everybody think like me so that the casino can closed the door because Fastpay think only at himself and not To the customers who finance everything.. 

Dear lang9r1993, thank you for your review and time to highlight the sped of the payouts. We have created a VIP program with the 10 VIP levels, which provides the progressing through the bonuses for every player. The points are given for the wagering. 
Here are some highlights:

• From the 2nd level, player gets no deposit free spins every Saturday.
• From the 4th level, the player can use 2 reload bonuses weekly.
• On every level, up player gets no deposit free spins and cash.
• From the 9th level, player get 10% monthly cashback wager free.

i couldnt agree more. i have never in my life  seen a casino  give no bonuses  like  this casino i got 2 welcome  bonuses . cool . But then. ... no other daily deposit offers. no spins on deposit offeres. EVER!

. So ok. i keep playing depositing more. playing more so on and so on . 

live chat bonus request nope no way. 

get told about these levels and bonuses are all there in these levels process. 

i hadnt even bothered looking at it until now because every single casino ive ever played at ( which is alot lol ) who have these types of level up things and  points/ tiers .. comp points too . are a extra bonus on top of the rest they give.. i NEVER  in a million  years expected these level up bonuses u earn as u become higher in ur status was the casinos entire bonus structure  . 

level 1 0 - 50 points yay u get NOTHING AT ALL . may have cost quite  a bit in deposits.  that all depends how lucky or unlucky you are when playing! if ur not winning to wager and earn those points buckle up coz u gonna have to keep paying more to reach level 1 . to get nothing at all! live chat denied me any bonuses.  they said to ask admin via email for a bonus  they said no. 

ok level  2 u need  50 - 149 points .

who knows how many hundres i spent to make it here.. YAY i get 20 spins for level up and saturdays i get 15 free spins . 

lol Saturday is still days away.  

i play more.  ..

level 3 ... 150-349 points. oh boy. like how much is making 200 points gonna cost me while i do nothing but lose. more time spent in deposit page than games . 

anyway make it to level 3 . .. 

i get 50 free spins for level up. amd now on saturday i get 25 no deposit  spins. ( im wondering now. did this just cancel out my 15 spins  i had earlier anywayyy . 

at some point inbetween  my story live chat  gave me 2 sets of 20 free spins . o won 0.20c with one set .. amd few dollars with other set. 

ive spent thousand easy ( i cant be bothered to check  for accurate amount ) but put it this way.. im sure about this.  

ive spent ALOT of money to get.. 

20 free spins ( min  bet value per spin ) won small amount on spins

50 free spins ( min bet value per spin) nothing to brag about with winnings on those spins also 

20 spins from support. ( again min bet value per spin  ) won not much

another set of 20 spins ( min bet value ) literally won 20cents. how can i forget that amount! 

AND who knows 15 spins on saturday that may cancel out amd become 25 instead

 geez todays friday . ill soon find out . providing i set alarms etc to remind  .myself to go claim them coz if i dont... it will automatically cancel out...and ill lose them  YEP  just  like my sign up welcome spins  

not even a single  match deposit  bonus . i wonder is that because the casino feels like players shouldn't earn levelling up points on their bonus or what? 

one day in the future when its cost who knows how many thousands if not hundreds of them!!! ill EARN THE RIGHT TO CLAIM 2  MATCH DEPOSIT BONUSES PER WEEK

i didnt come here to post this . but after reading this other stuff.  i had to tell it how it is... 

check this out 

Saturday no deposit spins that  cost a small fortune in reality

To be eligible for Saturday free spins the minimum wager requirement condition for the 6 days prior to issue day should be met. Minimum wager requirement amounts at 20 EURO or its equivalents: 20 USD, 200 NOK, 90 PLN, 30 CAD, 1000 RUB, 600 UAH, 500 CZK, 0.004 BTC, 0.13 ETH, 0.08 BCH, 0.3 LTC, 8800 DOGE.

terms and conditions..

and this is just the begining exchanging ur comp points .. oh no not a minimum  of 500 at a time or what not

this casino.... os ONCE A YEAR? SURELYYYYY ive made error misread something somehow right? 

and its not for every 1 only certain level upwards... 

lirerally astounded. 

i read earlier this casino was created by a bunch of what?  this casino wont be blocking  or closing accounts etc after big wins  etc that u mentioned.. bcoz what player is gonna stay here to play! 

im sick of being  on my deposit page with this casino! 

im going to go login to my other casinos i usually  play at and say sorry i ran away

 ive learnt my lesson ill never ever do it again  

Dear Melwinmel, thank you for your review of our VIP system. Players can get Saturday free spins from level 2 and two reload bonuses with decreasing wagering requirements from level to level from level 4, same as level up free spins and cash bonuses for level up and second time per birthday plus New year points exchange. Very sad that you didn't like it. I wish you good luck in other casinos.
Regards, Vlad.

this casino acts really really greedy.  ive never experienced anything  quite  like this. 

when a player spends about $1000 . maybe more maybe bit less im not certain ..... and got bonuses given like  all time lowest in history.. not only that but when she has given that much money and spent more time in cashier than the games.. this should be enough to say hey yeah thats not good enough  no way.. and act accordingly? 

what time are saturday spins added. also will i get to play my set of 15 and my set of 25

or am i gonna  lose them too like my welcome bonus ones? 

amd yeah i emailed and sent contact forms and live chat has panicked ever since i got  20 CENTS bonus from my free spins. 

I closed my account on this casino... all slots are empty, for real. All games i played i started and it was just dead spins.. after 5x lost i started getting 1-2x wins.. then 10x lost 5-10x wins etc... i had to lose the money first before i can win some of it back. I never experienced something like that on any other casinos. I just couldn't win at all on this casino. Any new slot i'd try i knew i would have to lose the money first before i can win some of it back on and on. I got so mad at how awful it was that i made them close my account or i was going to sue. I had to go that far before they finally close my account. And they have 0 offer, they give nothing... you need to lose thousands over thousands to reach the point where you get some little bonus. Why play there?

Dear fredos386. If a casino is using licensed software, it cannot influence any spin's outcome. All slots are based on the developer's servers. You can check the top winners on the main page "top winners" tab or check our weekly multiplier race. Very sad that you had bad luck streak in Fastpay casino and I wish you to have mega big winnings in future.

I stopped when i was asked to pay 10% of my balance to cash out, which i didnt and continued playing losing everything in matter of minutes.

Players need to play through their last deposit amount 3 times to ask for a payout. If they do not want to do this, they can pay a 10% fee. We are offering 2 free withdrawals in 24 hours, if a player wants to withdraw 3+ times per 24 hours, he will need to wait or to pay a 10% fee. 

Instant payments adding additional restrictions. As we are not delaying withdrawals and players getting money in several minutes, we cannot offer them to do it for fun or make deposits/withdrawals 10 times a day, for example. 3 times of the deposit is standard for the industry, as far as I know, 2 times per 24 hours was put for players who like to cash out and deposit back.

Please note, that all cashouts between which there were no new deposits are counted as one.

Yeah well without any promotions whatsoever or anything before we play tens of thousands, the only reason i was there was for quick cash outs, hit and run or normal play but i was there for the chance to cash out quick. When i hit that wall then the reason for me to play there was gone.

Well you are totally allowed to do what you want, im just stating the reason i was playing and why i stopped.

Thank you for your feedback.

ive recently come to learn that there are restrictions on how much you can bet ! ( see attatchment)

i went to live chat. 1st i was told there was issues with the game provider.... then was told i was exceeding allowed bet amounts.. as per their terms and conditions and was provided a link ! 

WHAT THE ACTUAL ? 

PS. the bet size i tried was $2 .. !! ... oh my gosh.. i cant believe this.. i bet $20 upwards at times. ! 

i cant be certain but i thought i have bet $2 on this game before and was no problem doing so ... 

regardless. WHERE DOES THIS RULE COME FROM?!

the chat also

and a screenshot of the bet amounts on the game . it goes up to $80 !!! 

i can really not believe this!

Dear MelwinMel, you can always check the custom max bets restrictions on the Maximum Bets Limitation page:
Fastpay Casino

We restrict max bets on high volatility games to avoid the situation when a player needs years to withdraw winnings via 20 000e monthly limits. We are planning to increase withdrawal limits next month, Together with it we shall increase the betting limits in the specified games or providers.

in other words... 

u restrict a player from winning too much?!!!!

yikes 

until players have given enough money for u guys to grow. 

this is terrible. honestly 

Dear MelwinMel. In other words: we restrict players to bet a lot, to lose a lot or to win a lot, until payout limits are low. In my eyes, all new casinos should do this. You're serious? 

What is the point to win 200 000 euro with payout limit 4 000 per month, for example. This is a greedy thing. Honestly. If player losing - its okay. If winning - you searching for duplicates, withdraw him 4 years, steal the money or just close the casino and open another one. But you allow betting 18 euro on DOA2 with 110 000x in maximum winnings. Bravo!

We always pay, not searching for reasons to steal winnings. Right now, Fastpay is not for the high-rollers. After launching of MGA brand we shall focus on the increase of the limits on withdrawals and the betting limits.

close the casino? 

this doesnt give much faith in playing

and on top of it all the casino doesnt give any promotions or bonuses to player.  at least not until the player has invested aloy of money already . even then the bonuses are very minimal.  

appreciate your honesty.  that's one thing i respect 

A lot of new casinos are closing the first year, unfortunately, without any payments to players. Thank you for your feedback about our bonuses system.

why am i not allowed to have my bet history? 

in my lobby bets history.. the amoubt that shows is very limited . 

ive requested and been refused it a few times now . 

the reason ive been given why i cant have it is .... " The amount of bets displayed to the player set accordingly to the limitations of the server. We can not show more bets cause it will slow down the work of the site "

is this right? 

Dear Melvin, that is correct. We do not have a tool to export the betting history of the player. You can check your transactions or bonus history. The history of bets is limited to 100 last bets.

im not allowed to have more than 100?

That is correct.

My account just got shut after winning a decent amount.

I deposited with my sister's card after giving her cash with permission of course. She was fine with me using it.

The thing  is the moneyI won wasn't even with that deposit it was a totally different day. ....  

Stupid 

Dear Sharna16, it is straightly against the rules to use the 3rd party payment systems:
"It is strictly against the rules to use third-party payment systems or bank cards for depositing and payouts. If a player performs such an action, his or her player account will be closed, and all the funds on the balance will be seized. We reserve the right to ask for additional supporting documents to prove that the account in the payment system belongs to the player."

Considering I have proof that I was allowed to use it as it was my money on the card I would of thought there could have been an exception. It's obvious it was an honest mistake and if it was such a huge violation then how come I was allowed to kelp depositing money... you had no problem taking my money after the fact.

All payment methods and player's documents are checked during the verification process which is initiated with the first withdrawal request.

I understand why you are so strict but like I said it was an honest mistake and I can prove that I was allowed to use the card and it was my money in there. 

 There should be a note when you deposit or add a new payment method that states this strict policy.  I know it's in your terms and conditions but I don't know anyone who reads the whole thing before signing up. Why would anyone deliberately use someone's card if they knew it was against policy?

I feel like this whole thing is wrong.  My whole account is gone just because I couldnt be bothered driving down to my bank and depositing money into my account. 

There should be a team of people who can review certain cases and make a final decision instead of it being so black and white.

Dear Sharna16. The zero tolerance to the usage of 3rd party payment methods is a baseline for our casino. We pay money and verify accounts in several minutes and, as a result, we have strict protocols of reviewing accounts during the verification process same as strict terms, regarding the usage of 3rd party bank cards or e-wallets.

Like I said before I understand but I still feel ripped off and feel like it's totally uncalled for given the circumstances. 

Do not use 3rd party payment systems and do not open new accounts in Fastpay if you restrict previous ones. We always pay winnings without any hassles but very strict with these 2 things. If there are questions, you always can ask about them in chat, which is working 24/7. The best idea here was to ask if you can deposit with the card of another person before doing it. It will take like 20 seconds.

Hi there
A few weeks ago I decided to try playing at Fastpay casino again, after a long break.

I have no problems depositing to the casino and can also easily play. I make a total of 5 deposits that night, and lose them all. Fair enough, that's how it is with gambling.

The day after, however, I find out that the casino does not have a Danish license, as is required if you want to offer gambling to Danish gamblers. Denmark has a strict law that prohibits casinos from offering games to Danish players unless you have a Danish license. This I confronted the casino with, but they refused to comply with Danish law and felt that they could easily offer gambling to Danish gamblers with the license they have. Likewise, they felt that I had accepted their T / C myself when I set up. Of course they are right, but they should never have let me set up when they are obliged to follow the applicable law for the players who play at their casinos. There is a reason why many other casinos with a Curacao license do not offer gambling to Danes. I mean, therefore, that I have played with them without knowing that I broke Danish law, and I therefore want them to cancel the transactions I have made to the casino. This they deny.
After a few days, my card provider contacts me to let me know that they have closed my credit card as they have experienced unusual transactions on my card that all relate to the transactions I made to Fastpay casino. Also, my card provider states that they experience that my card details are being used in connection with bitcoin purchases in precisely China, which indicates that my card details have been leaked through the transactions I made to Fastpay Casino. The transactions are all committed to payment gateways in China with 2 different names. They are all made in CYN and not EURO, which was both what their website and 3d Secure sms told me when I made the individual deposits. According to my bank, this is because the casino has chosen to use a different business code than the one that says it is a casino the money goes to. I can only see this as an attempt to circumvent the fact that you must have a Danish license in order to have Danish users. I contact the casino and tell them this. They also admit that an error has occurred, but will not proceed with it, nor will they cancel the transactions.

They will not even refund the amount that I paid extra in connection with the transactions going from Euro to CYN. An amount equal to approx. 5 euros / transaction, a total of 25 euros.
Since I have won some money at the casino in the past, they do not think they owe me anything, just as they threaten to make a chargeback on the amounts won if I ask my bank to make a chargeback on the related transactions to China. I have asked the casino to contact my card provider and bank to tell them their views on the matter, but neither will the casino. It has to be said that my card provider has encouraged me to ask for a chargeback on the transactions as they believe they are illegal.

The easiest thing would be if the casino just reimbursed the transactions that have been illegally taken to an undisclosed location in China, but they refuse.

What to do in such a situation? The casino doesn't think I should do anything and just accept what has happened while my card provider thinks I should ask the bank for a chargeback of all 5 transactions that have gone to China.
Is it really legal for a casino to threaten their customers to take their winnings if customers complain about illegal transactions being made to the casino?

I really look forward for answer 

(Ps. this reply is translated from Danish to english in google translate since im not that good at english)

Dear flowplowlow, first of all, thank you for your review of the fast payouts in Fastpay casino.

Regarding the other issues let's classify:

1. You have written to the chat that we have to return all your deposits, or you will make the chargeback. As your account was closed, you were sure that you have lost money in Fastpay. After we informed you that you are in huge plus, and opened your account for the review, after that you decided not to make chargebacks as you released, that casino will cancel the transactions of your winnings. 

2. After some time you have written to us that we need to explain why your last deposits were processed by the payment system that is used for the Japanise region. We have sent a request to the payment gate and got the answer that it was a technical mistake. As all your accounts in Direx network were closed due to asking for refunding of your deposits with chargebacks, we cannot reopen your account and provide the money for the extra fee (around 25 euro in extra commission for conversion from your to CAN and back).

3. We have sent all this information for you in the emails and chats. We have sent you several emails with the explanations of what exactly happened and our excuses, the same as the answer from the payment gate.

I understand your wish to make chargeback of your deposits as an additional income and not to lose your winnings even if you're a winner in total (3x of your total deposits). I think here you wouldn't find any instructions for the chargebacks if you're in plus in a casino in our support thread. 

Anyway, we appreciate your feedback and we made all necessary technical improvements not to happen such tech mistakes again with any of our guests. 

It is simply a lie when you write that I have closed all my accounts at Direx network casinos due to charge back! How do you know that I have accounts at other direx casinos? I've always been told that you had nothing to do with each other besides being on the same network. Do you share user information with each other? It is clearly a violation of the GDPR law. Furthermore, you do not fully answer the question of your license. You are NOT allowed to offer games to Danish players! This requires a Danish casino license, which neither you nor your Curacao license contains. What you do is illegal! I have sent this link to the Danish Gambling Authority many times, but it is as if you refuse to read it.
https://www.spillemyndigheden.dk/en/licence-holders

Trying to bypass the licensing laws by using unauthorized gateways does not make it better!

You are breaking the law, both with license and with GDPR, and at the same time you refuse to pay the 25 euros I paid extra to use an illegal gateway!

It's easy for you to just say it was a mistake when you didn't want to prove it or call my bank and tell them about it. I think they would like to know how that can happen! In my opinion, it is clear that you are trying to bypass the Danish license and I thereby, without knowing it, have played illegally at your casino.

Dear flowplowlow. We have clearly stated our position in the previous answer. I wish you good luck and thank you for your feedback. 

No you havent!

Plz answer this quistions again;

- why do you not want to explain the case to my bank?

- what makes you think its ok to brake danish law and simply ignorre the fact, that you need a danish license to have danish customers?

- why do you think its ok, that I pay 25 euro you extra for fees?

- why do you ignorre the fact, that your japanerse gateway ate related to bitcoin scam as my cardprovider told me?

- how do you know anything about my accounts on other direx sites? Do you know anything about gdpr, or do your casino simply ignorre all laws? 

There are alot of other quistions you simply ignorre. Now start to answer these! 

One of the worst casino you can ever play at!

Slots are rigged. I can prove this.

Very low RTP (less than 50%).