FaustCasino Support and Complaints Thread

Welcome, all of You!

My name is Anna and I represent FAUST CASINO, a casino that is well trusted for the international market as it’s focusing only on high-quality betting. Here u can find a huge amount of choice to play different games. FAUST CASINO offers to LCB players the best Exclusive Bonuses. So don't run away from an opportunity to make real money fast and sure get fantastic experience and great fun.
I'm happy to help you if you need more detailed information and listen to all your ideas and crazy suggestions to become a huge family :)

Kind Regards

Faust Casino Affiliate Manager
Anna Aslanyan

Email: anna@faustbet.com
 

Welcome on board Anna. Thanks for joining our big community. 

Welcome to LCB forum Anna! Thank you for being available to assist our members! 

It started in late August when I tried to make a payout of 25 euros but a message showed "There was an error processing your request. Internal service fault Client is excluded."

I chatted with live chat and told me that I need to send documents.
I emailed them my documents to support@faustbet.com.
I waited 2 days I did not get a response from them.
So I sent a follow up email but 2 days passed no response.
I asked live chat and they said
"Please be informed that the documents are checked by the relevant department.
I will kindly ask you to wait, you will get an answer as soon as possible."
I waited but still no new email from them.
I emailed support@faustbet.com and mail@faustbet.dk but no response.
I don't know what to do anymore.
I am not allowed to make a payout in the casino and they don't respond to my emails.

Fausbet is ignoring all my emails and now I cannot open their live chat and it has been more than a month now.

Hello monteverde,

Could you please send me your casino username in PM inbox and we'll contact the Casino Representative regarding your withdrawal issue.

Hello monteverde,

Thanks for providing us with your casino username. An email has been sent to the Casino Reprsentative regarding your complaint. Please keep an eye on this thread for the updates.

Hello? I have not heard from faustbet.

Hello monteverde,

We still haven't received a reply from the casino either. We're sending them another reminder email. Keep you posted.

Thank you Sydney I will keep checking for updates.

Hello monteverde,

We still haven't received a reply from the casino regarding your issue. We've sent them another reminder email.

hello what about now?

Hello monteverde,

There's no response from the casino yet. We're sending them another reminder email.